--- title: Agentforce Field Service (formerly Salesforce Field Service) Reviews meta\_title: 'Agentforce Field Service (formerly Salesforce Field Service) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1048 reviews by the users' company size, role or industry to find out how Agentforce Field Service (formerly Salesforce Field Service) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1048 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Agentforce Field Service (formerly Salesforce Field Service) Reviews & Product Details Visit Website Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support. We help free up your experts from routine tasks, enabling them to focus on what they do best. Experience lightning-fast problem-solving and enhanced customer satisfaction. - Rethink how your teams work: Transform your business from reactive to proactive and boost productivity with AI-generated insights and recommendations. Say goodbye to unplanned downtime, emergency situations, and failures. Real-time data offers a window into the future of your assets' health, predicting maintenance needs, and ensuring peak performance. Our enhanced scheduling engine allows you to make every action count and optimize every decision. - Reinvent your field visits: Our offline first mobile app helps you address the talent shortage and turn everyone into your best mobile worker. With instant access to crucial data, your teams have everything they need in the field to stream service delivery while boosting confidence. AI-driven work summarization saves time, while mobile quoting and invoicing drive revenue on the spot. Turn every worker into a hero with our AI-powered solutions. With the tools and technology your team and your customers need to thrive, Salesforce Field Service helps companies drive efficiency and scale service that customers love. * * * Product Website Agentforce Field Service (formerly Salesforce Field Service) Seller [Salesforce](https://www.g2.com/sellers/salesforce) Discussions [Agentforce Field Service (formerly Salesforce Field Service) Community](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discuss) Languages Supported Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by John Capalbo Show More ## Pricing Pricing provided by Agentforce Field Service.... ### Dispatcher $165.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing) ## Agentforce Field Service (formerly Salesforce Field Service) Integrations (5) What do users say about integrations? Verified by Agentforce Field Service (formerly Salesforce Field Service) [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon S3 Glacier ](https://www.g2.com/products/amazon-s3-glacier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MuleSoft Anypoint Platform ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Dashboards ](https://www.g2.com/products/salesforce-crm-dashboards/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Expense ](https://www.g2.com/products/zoho-expense/reviews) Show More ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 4/15/2026 "Highly Customizable Field Service Automation with Seamless Cloud Integration" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? As a software developer, I like the level of customization it offers for field service solutions based on business needs. I can build automation using apex, flow, triggers which helps reduce manual work. It also integrates easily with other cloud like sales cloud and service cloud. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Setup is prety complex, I noticed to it has multiple configuration and dependencies which makes it time consuming to understand. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? It helps reduce manual scheduling by automatically assigning technicians based on skills and location. It is useful in building automated field service solutions that cut down manual effort and improv the overall customer experience Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Akshay G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshay G.") AG Akshay G. Design And Development Engineer Small-Business (50 or fewer emp.) 10/18/2025 "Efficient Field Management and Seamless CRM Integration" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Salesforce Field Service is a very efficient platform for managing on-site operations and customer service tasks. I really like how easily it connects with the main Salesforce CRM, allowing quick access to customer details and service history. The scheduling and dispatch features are very accurate, and the mobile app helps technicians update work status in real time. It has improved coordination and response time for our service team. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? The system can feel a bit complex during the initial setup, and it takes some time to fully understand all the features. Occasional syncing delays between mobile and desktop apps can happen, but overall performance is reliable once everything is configured properly. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Salesforce Field Service has helped us solve major scheduling and coordination issues for our service teams. Earlier, tracking technicians, managing daily visits, and updating job status manually took a lot of time. Now everything is centralized — from assigning tasks to tracking progress and collecting customer feedback. It has improved productivity, reduced delays, and given better visibility into overall field operations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Bhavya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhavya K.") BK Bhavya K. Software developer Small-Business (50 or fewer emp.) 4/15/2026 "Automation That Makes Coordinating Field Technicians Effortless" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I Like how it helps me coordinate my on-field technician using automation which makes the overall process more efficient and effective. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? I think the initial setup is a bit complex because of the abundance features it offers. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? The technician can directly access service in their mobile phone and it's easy-to-use interface help them to use the features it provides more easily. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Hans J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hans J.") HJ Hans J. 10/16/2025 "Valuable Offline Capabilities, Needs UI Enhancements" 4/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I appreciate Salesforce Field Service's offline capabilities, which allow field service agents to track work order line items without immediate internet access, syncing when they reconnect. The intuitive UI, particularly of the mobile app, and the robust inventory management capabilities enhance efficiency and ease of use. Our seamless process was further aided by our prior Salesforce usage, making the adoption process smooth. Additionally, the ability to monitor service agent locations in real-time using the dispatch console is advantageous. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? I find the internal console and its related list overwhelming, especially for new users, as it displays too many details that are not industry-specific, making it less user-friendly. The absence of a dark mode in the UI is also a drawback, and it could be more functional if it allowed field service agents to view other agents and utilize work order swarming capabilities available in Service Cloud. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? I use the product for offline capabilities, allowing field agents to work and sync later. The intuitive UI and inventory management enhance efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Nicole H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole H.") NH Nicole H. Mid-Market (51-1000 emp.) 10/16/2025 "Service review Powerful Customer Service Tools, but High Costs Add Up" 4/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Salesforce service software is designed to enhance customer service and support through a range of features. It offers tools for case management, automation, and analytics, allowing businesses to streamline their support processes. With a user-friendly interface and customizable options, it helps teams respond to customer inquiries more efficiently. The platform also integrates with other Salesforce products, providing a holistic view of customer interactions. Additionally, its robust reporting capabilities enable businesses to track performance metrics and improve service quality over time. Overall, Salesforce enhances customer satisfaction and loyalty while driving operational efficiency. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? The platform comes with high prices, particularly when businesses need to add multiple clouds or advanced features[2]. Salesforce follows a licence-based pricing model that can become increasingly expensive as sales grow, often resulting in a higher total cost of ownership compared to competitors[4]. The subscription costs can add up significantly over time, making it a substantial investment for many organizations. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? The platform tackles the fundamental problem of managing and resolving customer support inquiries at scale. Service Cloud helps businesses move up to 50% of cases to lower-cost digital channels while maintaining quality, and enables faster resolutions through 24/7 personalized support that provides answers whenever customers need them[3]. This addresses the common challenge of businesses struggling to deliver timely, effective customer service without overwhelming their support teams. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Rahul s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul s.") RS Rahul s. Sr. Operations Executive Mental Health Care Mid-Market (51-1000 emp.) 10/7/2025 "Great experience" 4/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? This product offers customer relationship management (CRM), lead tracking, sales pipeline management, and reporting. These features help streamline the sales process and make it easier to monitor leads and manage customer interactions effectively. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? The software has a steep learning curve, which can make it challenging for new users to get started. Additionally, the costs associated with licensing and add-ons can be quite high. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? The customer experience was previously lacking, as customers were often left uncertain about when technicians would arrive and received minimal communication. Now, with appointment reminders, real-time ETA updates, and quicker service resolution, customer satisfaction has noticeably improved. Additionally, there has been an increase in first contact resolution, along with enhanced data and reporting capabilities. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Sandhya P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sandhya P.") SP Sandhya P. Senior Software Engineer 10/16/2025 "Smooth Integration but Needs Mobile Improvements" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I truly appreciate the deep integration Salesforce Field Service offers with the Salesforce ecosystem, which enhances workflow efficiency. The mobile app for field technicians is another brilliant feature, providing on-the-go functionality. The customizations and automation, along with the powerful scheduling and dispatch capabilities, significantly simplify our job responsibilities. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? I felt like there is a significant learning curve associated with Salesforce Field Service, making it challenging for new users to become accustomed quickly. Additionally, the implementation process is quite complex, which can be daunting without proper guidance. I also faced limitations with the mobile app, which hindered our operations due to its constraints. Moreover, the work order settings require improvements, such as adding new field changes and modifying appointment scheduling logic. Enhancing the mobile app experience by adding offline capabilities and redesigning screens would be beneficial. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Salesforce Field Service solves complex configurations and setups, offering deep Salesforce integration, mobile emulation, powerful scheduling, and automation—making our tasks easier and boosting team efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![ankur m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ankur m.") AM ankur m. VP, Sales | Chief Technology and Product Officer 10/15/2025 "Empowering Tool with Significant Efficiencies" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I find the offline and online access incredibly useful, enabling field agents to update comments and access information on their devices seamlessly, boosting their efficiency significantly. The customer 360 view is a game-changer, consolidating all customer interactions in one place. I also appreciate the advancements in the agent tech AI space, which are promising for the future. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? I find that implementing complex use cases can be quite tricky with Salesforce Field Service. While simpler use cases are manageable without much technical expertise, complex scenarios involving multiple fields or objects present challenges. Another concern is the cost factor, particularly long-term investments and installation costs, which is something that organizations worry about. Simplifying these complex scenarios and reducing dependency on IT would enhance user experience. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? I find Salesforce Field Service boosts field agents' efficiencies, providing first-class offline and online access to systems and information. It supports monitoring facilities and updating comments with seamless access from devices, enhancing overall productivity by up to 50%. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Francisco M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francisco M.") FM Francisco M. Director Enterprise (\> 1000 emp.) 10/14/2025 "Powerful Field Service Solution with Seamless Integration, but Complex Setup and Cost Concerns" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Salesforce Field Service excels at intelligent scheduling, real-time visibility, and mobile access, boosting technician efficiency and customer satisfaction. Its seamless integration with the Salesforce ecosystem enables a unified view of customer data across service, sales, and operations. This results in faster resolutions, personalized service, and stronger internal collaboration. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? One common drawback of Salesforce Field Service is its complexity during initial setup and configuration. Organizations often require significant time and expertise to tailor the platform to their specific workflows, especially when integrating with legacy systems or customizing automation rules. This can lead to longer deployment cycles and higher implementation costs. Additionally, while the mobile app is powerful, some users report occasional performance issues or limitations in offline functionality, which can be problematic for technicians working in remote areas. The licensing model can also be a concern, as costs may escalate quickly with added features or user volume, making it less accessible for smaller teams. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Salesforce Field Service addresses several key operational challenges, particularly around workforce coordination, real-time visibility, and customer satisfaction. It streamlines scheduling by automatically assigning the right technician to the right job based on skills, location, and availability, which reduces delays and improves first-time fix rates. It also provides real-time updates and mobile access, ensuring field teams are always connected and informed. For businesses, this translates into faster service delivery, reduced operational costs, and a more seamless customer experience. By integrating with the broader Salesforce ecosystem, it also ensures that customer data is consistent and accessible across departments, enabling more personalized and efficient service interactions. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Craig G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Craig G.") CG Craig G. Associate Director Small-Business (50 or fewer emp.) 7/29/2025 "Not perfect, but workable" 4/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Tracking engineers from within Salesforce via the Field Service app is handy. The smart routing is good (but does glitch sometimes) and being able to customise your work orders/job sheets means you can cover all elements your business requires. Obviously added to the fact it is part of the wider Salesforce "suite" means you can work all your assets from within one system, another bonus. We like the fact you can see all correspondence with customers, emails, SMS etc as well as job sheets, works completed etc. Great visibility of the entire project life cycle also. Needs to be well set up to get the most out of it, which cannot be stressed enough. We had an initially poor implementation, or should I say, the original brief we gave the implementation team was vague, but once it's done well, you can see some real time savings across your business. The Field Service agents and predictive asset management features are pretty awesome and can see these becoming a game changer for anyone using a field service model within their business. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? There are plenty of systems out there that offer complete and dedicated field service solutions, showing floor plans, inputting of photographs against job schematics, full tracking etc and there are certainly some features that Field Service lacks out of the box. Pretty certain that Salesforce will look to meet some of their rivals in terms of tech. Again, ensure that the implementation meets your specific business brief and test it thoroughly. Sales staff will tell you this is a perfect fit, but make sure you dig into your own requirements prior to committing. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Salesforce as a platform has been transformative across our business. We are able to manage larger, more complex projects and in terms of field service we have seen a huge increase in customers. Field Service will allow us to continue to grow, increase customer numbers and maintain the high levels of quality and service we have been able to consistently deliver over the last 5 years. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Agentforce Field Service (formerly Salesforce Field Service)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Agentforce Field Service (formerly Salesforce Field Service) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discussions/new) GU Guest User • Last activity almost 2 years ago What is Salesforce Field Service used for? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) [ View all Discussions ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discuss) ## Pricing Options Pricing provided by Agentforce Field Service.... ### Dispatcher $165.00 1 User Per Month ### Technician $165.00 1 User Per Month ### Contractor $50.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing) Agentforce Field Service (formerly Salesforce Field Service) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-field-service.png "Product Avatar Image") Microsoft Dynamics 365 Field Service 3.9/5(156) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-dynamics-365-field-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b6726c1445aa02dec4b5c5c3e81e7540/ptc-servicemax.png "Product Avatar Image") ServiceMax 4.2/5(144) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-ptc-servicemax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-servicetitan) ##### ##### Agentforce Field Service (formerly Salesforce Field Service) Features Before the Job Calendar Dispatch Roles On the Job Employee Communication Client Notifications Field Sales After the Job Reports Analytics Billing & Invoicing Generative AI AI Text Summarization AI Image-to-Text [ View More Features ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/features) ## 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