--- title: Agentforce Field Service (formerly Salesforce Field Service) Reviews meta\_title: 'Agentforce Field Service (formerly Salesforce Field Service) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1048 reviews by the users' company size, role or industry to find out how Agentforce Field Service (formerly Salesforce Field Service) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1048 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Agentforce Field Service (formerly Salesforce Field Service) Reviews & Product Details Visit Website Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support. We help free up your experts from routine tasks, enabling them to focus on what they do best. Experience lightning-fast problem-solving and enhanced customer satisfaction. - Rethink how your teams work: Transform your business from reactive to proactive and boost productivity with AI-generated insights and recommendations. Say goodbye to unplanned downtime, emergency situations, and failures. Real-time data offers a window into the future of your assets' health, predicting maintenance needs, and ensuring peak performance. Our enhanced scheduling engine allows you to make every action count and optimize every decision. - Reinvent your field visits: Our offline first mobile app helps you address the talent shortage and turn everyone into your best mobile worker. With instant access to crucial data, your teams have everything they need in the field to stream service delivery while boosting confidence. AI-driven work summarization saves time, while mobile quoting and invoicing drive revenue on the spot. Turn every worker into a hero with our AI-powered solutions. With the tools and technology your team and your customers need to thrive, Salesforce Field Service helps companies drive efficiency and scale service that customers love. * * * Product Website Agentforce Field Service (formerly Salesforce Field Service) Seller [Salesforce](https://www.g2.com/sellers/salesforce) Discussions [Agentforce Field Service (formerly Salesforce Field Service) Community](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discuss) Languages Supported Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by John Capalbo Show More ## Pricing Pricing provided by Agentforce Field Service.... ### Dispatcher $165.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing) ## Agentforce Field Service (formerly Salesforce Field Service) Integrations (5) What do users say about integrations? Verified by Agentforce Field Service (formerly Salesforce Field Service) [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon S3 Glacier ](https://www.g2.com/products/amazon-s3-glacier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MuleSoft Anypoint Platform ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Dashboards ](https://www.g2.com/products/salesforce-crm-dashboards/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Expense ](https://www.g2.com/products/zoho-expense/reviews) Show More ![Eric C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric C.") EC Eric C. Manager, Business Applications Mid-Market (51-1000 emp.) 7/25/2025 "Streamlined Dispatch Management, Easy Setup" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I love how straightforward Salesforce Field Service is to set up, especially the administrative side, which is my focus. Its dispatcher console makes managing tasks seamless and efficient by streamlining processes. I find the dispatching and skill management features incredibly useful, which enhance our operational efficiency significantly. Also, I'm excited about the future potential and use cases for Agent Force within field service. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? I find it challenging to manage the inherited field service implementation. Untangling it has been a continuous task. Additionally, extracting requirements from end users is always difficult, indicating a need for better-defined and readily available documentation on what field service can do. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? I find Salesforce Field Service streamlines dispatching and equipment management, making processes easy to manage through the dispatcher console. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 10/16/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 4/14/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Agentforce FSL : A tool that automates field service lightning" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Agentforce field service helps solve common challenges like scheduling technicians, dispatcher, scheduling jobs and tracking jobs, earlier these things are manually done across the Field Service Lightning. With agentforce field service scheduling and organizing is more organized which makes it easier to assign the right technician to the right job. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Setup is complex and mobile app is not good. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? The legacy field service lightning is not integrated to agentforce which is why we need to do things manually like scheduling technicians , job tracking, etc. But now as agentforce is integrated it helped me achieve my goals more organized and helped me save time, reduce errors, and improve overall experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Mudit V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mudit V.") MV Mudit V. Associate Software Developer Mid-Market (51-1000 emp.) 4/14/2026 "AI-Driven Automations with Real-Time Data That Reduce Team Effort" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? The best thing about its ability to combine AI driven automations with real time data . This helps in reducing team effort effectively. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? It has a hight cost and little complex to understand for beginers to setup and integrate. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? It solves the manual effort and slow backtracking to working on bugs and also poor communication between teams is also resolved by its features.It also enables fast customer support which is very effective. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") CC Verified User in Computer Software Small-Business (50 or fewer emp.) 4/15/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Easier Scheduling and Management That Boosts Efficiency" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? It is easier to manage with it,we will have the schedule and everything there. increases my efficiency and Boosts Field Job Scheduling and Efficiency Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Mostly the settings and finding the all the settings to move forward and options to move forward can be confusing and time-consuming Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? More likely the field work, because it gives the updates about all the field job i have, it organized. Boosts Field Job Scheduling and Efficiency Review collected by and hosted on G2.com. Show More 4/16/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![sameeksha c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sameeksha c.") SC sameeksha c. Information Technology and Services Enterprise (\> 1000 emp.) 4/30/2026 "Cuts Admin Work So You Can Focus on Real Problems" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? It reduce admin work like scheduling and paperwork so can focus on actual problem Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Work better with clean and organised data Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Serving customer faster and better Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 4/15/2026 "Agentforce : Ease for field service lightning" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I used Agentforce Field service to automate jobs to schedule technicians and it gives transparency in terms of techinican location, jobs details, customer history and many more. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? When I did the setup it is too time consuming and salesforce knowledge is needed atleast admin level of knowledge is needed. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? When i used it gives me benefit in scheduling technicians and helps in selection of technician based on his abilities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 10/29/2025 "Robust Communication Tool with Pricing Concerns" 3.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I really appreciate how Salesforce Field Service enhances communication between end users and support teams, making interactions clear, straightforward, and dependable. The integration with Outlook is especially helpful, as it ensures I receive timely email alerts whenever a ticket is created, which streamlines the process of resolving issues. I also highly value the ticketing system, as it makes creating and managing tickets much simpler and allows us to set priorities efficiently. The option to integrate Salesforce with other APIs and generate dashboards for reporting adds a crucial layer of functionality that I rely on. Additionally, the setup process is smooth and hassle-free since my organization takes care of it, so I can focus on my work by just logging in with my organization ID. Altogether, these features make managing field support operations within my organization much more efficient. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? I find the pricing of Salesforce Field Service to be a significant drawback as it is perceived as very costly. My organization leaders and articles I’ve read highlight the expense, suggesting that competitors like Soho Desk offer more affordable solutions. This high cost would deter me from recommending it if I were starting a new business, as I would opt for a more cost-effective option. Additionally, the user interface might be complex for end users, especially new employees who require training to use the system effectively. This suggests a learning curve that could be problematic for those unfamiliar with the platform. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? I find Salesforce Field Service improves communication between users and support teams, making it easier and reliable. It enables efficient ticket management and integration with Outlook, ensuring timely issue resolution and effective team assignments. Review collected by and hosted on G2.com. Show More 10/31/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 4/13/2026 "Powerful Salesforce Customization and Automation for Field Service" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? As a Salesforce Developer I like the customaization it offers for fields service solutions for the business requirements. We can build automations using apex, flow, triggers to basically reduce manual effort. Since it works within salesforce we can integrate it with multiple clouds like sales cloud, service cloud etc Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Its intial setup is a little complex, due to multiple configuration and dependencies understanding it is little time consuming. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? It basically reducing manual scheduling efforts by automating technician assignment based on skills , location. for me personally it helps me building automated field service solutions that reduce manual efforts and give a better customer experience Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Sabri S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sabri S.") SS Sabri S. trainer Consulting Small-Business (50 or fewer emp.) 12/9/2025 "A dependable instrument for planning and overseeing field operations" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Planning and dispatching are made much easier by having all the important information in one location. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? If the team is new to Salesforce or the processes are complicated, the initial setup may seem burdensome. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? It lessens confusion and manual coordination by centralizing work orders, schedules, and technician availability. Assigning the right person to the right job and preventing double bookings are made easier by the platform. Additionally, it enhances communication between the field teams and the back office, which results in quicker service, fewer mistakes, and better tracking of finished work. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 4/18/2026 "Efficient Scheduling with Intuitive Setup" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I use Agentforce Field Service for automatically assigns the right technician based on skills and locations and optimizes routes to reduce travel time. This automation saves time on routine work, leading to faster completion of tasks. The initial setup was quite easy, and the documentation is helpful. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? I will need to manually intervene sometimes when unique or unusual field situations arise. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? I use Agentforce Field Service for managing work orders and scheduling service appointments, which solves the problem of assigning the right person at the right time through intelligent scheduling, optimizing routes, and saving time by automating routine work. Review collected by and hosted on G2.com. Show More 4/21/2026 Validated ReviewerIncentivizedSource: Seller invite ## Questions about Agentforce Field Service (formerly Salesforce Field Service)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Agentforce Field Service (formerly Salesforce Field Service) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discussions/new) GU Guest User • Last activity almost 2 years ago What is Salesforce Field Service used for? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) [ View all Discussions ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discuss) ## Pricing Options Pricing provided by Agentforce Field Service.... ### Dispatcher $165.00 1 User Per Month ### Technician $165.00 1 User Per Month ### Contractor $50.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing) Agentforce Field Service (formerly Salesforce Field Service) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-field-service.png "Product Avatar Image") Microsoft Dynamics 365 Field Service 3.9/5(156) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-dynamics-365-field-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b6726c1445aa02dec4b5c5c3e81e7540/ptc-servicemax.png "Product Avatar Image") ServiceMax 4.2/5(144) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-ptc-servicemax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-servicetitan) ##### ##### Agentforce Field Service (formerly Salesforce Field Service) Features Before the Job Calendar Dispatch Roles On the Job Employee Communication Client Notifications Field Sales After the Job Reports Analytics Billing & Invoicing Generative AI AI Text Summarization AI Image-to-Text [ View More Features ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/features) ## 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