--- title: Agentforce Field Service (formerly Salesforce Field Service) Reviews meta\_title: 'Agentforce Field Service (formerly Salesforce Field Service) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1048 reviews by the users' company size, role or industry to find out how Agentforce Field Service (formerly Salesforce Field Service) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1048 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Agentforce Field Service (formerly Salesforce Field Service) Reviews & Product Details Visit Website Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support. We help free up your experts from routine tasks, enabling them to focus on what they do best. Experience lightning-fast problem-solving and enhanced customer satisfaction. - Rethink how your teams work: Transform your business from reactive to proactive and boost productivity with AI-generated insights and recommendations. Say goodbye to unplanned downtime, emergency situations, and failures. Real-time data offers a window into the future of your assets' health, predicting maintenance needs, and ensuring peak performance. Our enhanced scheduling engine allows you to make every action count and optimize every decision. - Reinvent your field visits: Our offline first mobile app helps you address the talent shortage and turn everyone into your best mobile worker. With instant access to crucial data, your teams have everything they need in the field to stream service delivery while boosting confidence. AI-driven work summarization saves time, while mobile quoting and invoicing drive revenue on the spot. Turn every worker into a hero with our AI-powered solutions. With the tools and technology your team and your customers need to thrive, Salesforce Field Service helps companies drive efficiency and scale service that customers love. * * * Product Website Agentforce Field Service (formerly Salesforce Field Service) Seller [Salesforce](https://www.g2.com/sellers/salesforce) Discussions [Agentforce Field Service (formerly Salesforce Field Service) Community](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discuss) Languages Supported Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by John Capalbo Show More ## Pricing Pricing provided by Agentforce Field Service.... ### Dispatcher $165.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing) ## Agentforce Field Service (formerly Salesforce Field Service) Integrations (5) What do users say about integrations? Verified by Agentforce Field Service (formerly Salesforce Field Service) [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon S3 Glacier ](https://www.g2.com/products/amazon-s3-glacier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MuleSoft Anypoint Platform ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Dashboards ](https://www.g2.com/products/salesforce-crm-dashboards/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Expense ](https://www.g2.com/products/zoho-expense/reviews) Show More ![Prateek J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prateek J.") PJ Prateek J. Salesforce Developer Mid-Market (51-1000 emp.) 4/15/2026 "Bridges Dispatch and Job Site with Autonomous Scheduling & Technician Briefs" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? The Best thing about Agentforce Field Service is that it bridges the gpa between the dispatcher and job site with autonomous scheduling and hands free technician support. Autonomous gap filling Technician Briefs Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? What stands out as a dislike for a agentforce field service is the massive gap between its marketing and the reality of on the ground implementation Garbage in , chaos out the integration tax Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Agentforce field service addresses the last mile friction in field operations-specifically the disconnect between the dispatcher's office and the technician toolbox. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Hardik S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hardik S.") HS Hardik S. Salesforce Developer Small-Business (50 or fewer emp.) 4/16/2026 "Agentforce Field Service: Generative AI That Streamlines Field Work and Boosts Efficiency" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Agentforce Field Service (formerly Salesforce Field Service) leverage generative AI to automate administrative tasks , empowers field technicians with pre-work briefs and enhances efficiency by reducing burdens Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? High costs, a steep learning curve requiring expert administration, and potential bugs in AI agent actions are the common dislikes about Agentforce Field Service (formerly Salesforce Field Service). Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? It leverages AI to solve critical inefficiencies like excessive manual scheduling, labor shortages, and slow on-site troubleshooting. It reduces administrative burden by providing real time AI - powered technical briefings. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite MR Mohit R. Mid-Market (51-1000 emp.) 4/30/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Automated Scheduling and Real-Time Updates Boost Field Efficiency" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? What i like about agentforce field service is its ability to automate scheduling and real time information to technicians, which improves efficiency and helps complete jobs faster. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? The main drawback is the steep learning curve, as the system has many features and configurations that can take time for teams to understandand adopt. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Agentforce field service solves scheduling and coordination challenges by automating job assignments and providing real time updates, benefiting me through improved efficiency and faster service delivery. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.") JV Juan V. Senior Application Analyst Mid-Market (51-1000 emp.) 6/3/2026 "Essential Connectivity for Remote Operations, Needs Better Reporting" 3.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I enjoy the connectivity of Agentforce Field Service and being able to do things remotely, even when not in the office. It's great to track statuses effectively. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? I would say if it could better reporting more stats. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? I use Agentforce Field Service for navigation and ensuring seniors receive meals. I enjoy the connectivity and ability to track statuses remotely. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Sheik Abdullah J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sheik Abdullah J.") SJ Sheik Abdullah J. Salesforce Developer Information Technology and Services Mid-Market (51-1000 emp.) 9/3/2025 "Powerful Tool for Managing a Mobile Workforce" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? What I like best about Salesforce Field Service is the real-time visibility it gives us. We can track technician locations on the map, optimize routes, and reduce travel time. The ability to create work orders directly from cases ensures nothing slips through the cracks. Our customers love the appointment notifications and ETA updates, which makes the experience more transparent and reliable. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Nothing to dislike at this point. The platform has been smooth and effective for our team. The setup is little difficult once you are set its a fun ride. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Salesforce Field Service is helping us bridge the gap between our office operations and field technicians. Earlier, we struggled with delays, miscommunication, and paperwork-heavy processes. Now, work orders, inventory, and customer updates are all connected in one platform. This means our technicians arrive better prepared, customers get accurate ETAs, and management has real-time insights into performance. It’s not just about efficiency — it’s about delivering a more consistent and trustworthy customer experience. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 9/15/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 4/22/2026 "Streamlined Field Operations with Easy Job Scheduling" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? What I like most about Agentforce Field Service is how well it organizes field operations. Scheduling jobs and assigning them to the right technician becomes much easier, and it saves a lot of back-and-forth. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? One thing I don’t like about Agentforce Field Service is that it can be quite complex to set up and manage. Getting scheduling rules, workflows, and configurations right takes time and often needs experienced support. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? One big problem was managing field jobs manually. Scheduling, assigning the right technician, and handling last-minute changes used to be messy and time-consuming. With Agentforce Field Service, scheduling is automated and optimized, so the right person gets assigned quickly and changes are easier to handle. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Technical Specialist Small-Business (50 or fewer emp.) 10/9/2025 "A high-impact CRM that grows with your business" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Customization: You can tailor almost everything—objects, workflows, dashboards—to match your exact sales process. Reporting: The analytics tools are excellent once configured; it’s easy to build dashboards that make execs happy. Integrations: Works smoothly with marketing tools, calendars, and customer-support platforms. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Complexity: Setup isn’t intuitive. Without an experienced admin or consultant, expect a steep learning curve. Performance: Pages can be slow to load, especially when you’re juggling large datasets or lots of automation. Cost: Between licenses, add-ons, and support tiers, Salesforce can get pricey fast. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? I’ve been using Salesforce for over 3 years to manage customer relationships. It’s easily the most capable CRM I’ve worked with—feature-rich, highly customizable, and deeply integrated with everything from Slack to Gmail. When it’s dialed in, it feels like having an extra team member who never forgets a follow-up. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ashfhaq S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashfhaq S.") AS Ashfhaq S. Senior Consultant Consulting Enterprise (\> 1000 emp.) 5/14/2026 "AI-Powered Scheduling and Paperwork That Keeps Technicians Focused" 4/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Agentforce Field Service uses AI to handle scheduling and paperwork automatically, so technicians can focus on important on-site work. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Dispatchers can’t easily fine-tune or step in during AI decisions without messing up the workflow. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Pre-work briefs and on-site AI guidance—with image analysis and knowledge search—help technicians fix issues faster, cutting repeat visits and travel costs to boost first-time fix rates. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 5/18/2026 Validated ReviewerIncentivizedSource: G2 invite ![Ameer A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ameer A.") AA Ameer A. Salesforce Developer Information Technology and Services Mid-Market (51-1000 emp.) 8/28/2025 "Streamlined field operations with strong scheduling and mobile support" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Salesforce Field Service makes scheduling and dispatching technicians seamless with real-time updates and route optimization. The mobile app is very handy for field agents to access customer data, capture signatures, and update job status instantly. It integrates well with the Salesforce ecosystem, giving a 360-degree view of the customer. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? The initial setup and configuration can be complex, especially for organizations without prior Salesforce expertise. The licensing costs are also on the higher side, which may be challenging for small teams. Additionally, performance can be slightly slow when handling large amounts of field data. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Salesforce Field Service helps us streamline scheduling, dispatching, and tracking of field technicians, which reduces delays and improves customer satisfaction. The real-time visibility into jobs and resources has minimized missed appointments and improved workforce efficiency. The mobile app empowers technicians to update service records instantly, capture customer signatures, and access all job-related information on the go. This has significantly reduced manual paperwork, improved communication, and provided faster resolution for customers. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Sharon M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sharon M.") SM Sharon M. Mid-Market (51-1000 emp.) 4/29/2026 "Efficient Scheduling, Needs Better Mobile Functionality" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I like the ease of use of Agentforce Field Service. I value the scheduling and dispatch features as they create an efficient workspace to manage appointments. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? I have issues with the mobile app, especially with its functionality on iPhones. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? I use Agentforce Field Service for scheduling our techs for customer installs. It creates an efficient workspace to manage appointments and makes scheduling our field service teams easy. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Agentforce Field Service (formerly Salesforce Field Service)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Agentforce Field Service (formerly Salesforce Field Service) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discussions/new) GU Guest User • Last activity almost 2 years ago What is Salesforce Field Service used for? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) [ View all Discussions ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discuss) ## Pricing Options Pricing provided by Agentforce Field Service.... ### Dispatcher $165.00 1 User Per Month ### Technician $165.00 1 User Per Month ### Contractor $50.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing) Agentforce Field Service (formerly Salesforce Field Service) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-field-service.png "Product Avatar Image") Microsoft Dynamics 365 Field Service 3.9/5(156) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-dynamics-365-field-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b6726c1445aa02dec4b5c5c3e81e7540/ptc-servicemax.png "Product Avatar Image") ServiceMax 4.2/5(144) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-ptc-servicemax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-servicetitan) ##### ##### Agentforce Field Service (formerly Salesforce Field Service) Features Before the Job Calendar Dispatch Roles On the Job Employee Communication Client Notifications Field Sales After the Job Reports Analytics Billing & Invoicing Generative AI AI Text Summarization AI Image-to-Text [ View More Features ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/features) ## 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