--- title: Agentforce Field Service (formerly Salesforce Field Service) Reviews meta\_title: 'Agentforce Field Service (formerly Salesforce Field Service) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1048 reviews by the users' company size, role or industry to find out how Agentforce Field Service (formerly Salesforce Field Service) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1048 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Agentforce Field Service (formerly Salesforce Field Service) Reviews & Product Details Visit Website Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support. We help free up your experts from routine tasks, enabling them to focus on what they do best. Experience lightning-fast problem-solving and enhanced customer satisfaction. - Rethink how your teams work: Transform your business from reactive to proactive and boost productivity with AI-generated insights and recommendations. Say goodbye to unplanned downtime, emergency situations, and failures. Real-time data offers a window into the future of your assets' health, predicting maintenance needs, and ensuring peak performance. Our enhanced scheduling engine allows you to make every action count and optimize every decision. - Reinvent your field visits: Our offline first mobile app helps you address the talent shortage and turn everyone into your best mobile worker. With instant access to crucial data, your teams have everything they need in the field to stream service delivery while boosting confidence. AI-driven work summarization saves time, while mobile quoting and invoicing drive revenue on the spot. Turn every worker into a hero with our AI-powered solutions. With the tools and technology your team and your customers need to thrive, Salesforce Field Service helps companies drive efficiency and scale service that customers love. * * * Product Website Agentforce Field Service (formerly Salesforce Field Service) Seller [Salesforce](https://www.g2.com/sellers/salesforce) Discussions [Agentforce Field Service (formerly Salesforce Field Service) Community](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discuss) Languages Supported Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by John Capalbo Show More ## Pricing Pricing provided by Agentforce Field Service.... ### Dispatcher $165.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing) ## Agentforce Field Service (formerly Salesforce Field Service) Integrations (5) What do users say about integrations? Verified by Agentforce Field Service (formerly Salesforce Field Service) [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon S3 Glacier ](https://www.g2.com/products/amazon-s3-glacier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MuleSoft Anypoint Platform ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Dashboards ](https://www.g2.com/products/salesforce-crm-dashboards/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Expense ](https://www.g2.com/products/zoho-expense/reviews) Show More HT Harish T. Customer Support Enterprise (\> 1000 emp.) 10/28/2025 "Salesforce Field Service - Make work stress free" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Salesforce Field Service provides excellent visibility and control over the entire field service lifecycle. The intelligent scheduling and dispatching tools make it easy to match the right technician with the right job based on skills, location, and availability. The mobile app greatly empowers technicians in the field, enabling them to access work orders, update job status in real time, capture photos, collect customer signatures, and complete service reports instantly. Integration with the Salesforce platform ensures a 360-degree view of the customer, which helps improve communication and overall service experience. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? There is a learning curve during the initial onboarding phase due to the wide range of features. Some configurations can be complex and may require assistance from experienced administrators or partners. The licensing costs can also be higher for smaller organizations. However, once it is set up properly, the long-term value and productivity improvements outweigh these initial challenges. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Salesforce Field Service helps streamline the entire field operations process by reducing manual coordination and providing real-time visibility into technician schedules, job progress, and customer updates. It solves the challenge of dispatching the right technician with the correct skills by using intelligent scheduling and routing. The mobile app also eliminates paperwork and ensures faster service completion with digital proof, signatures, and live status tracking. Overall, it has improved productivity, response time, and customer satisfaction while giving management better control and insights through analytics. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Keith James V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith James V.") KV Keith James V. Dental Virtual Assistant Health, Wellness and Fitness Mid-Market (51-1000 emp.) 10/7/2025 "Comprehensive Salesforce Review After 4 Years of Usage" 4/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? In my experience, Salesforce Field Service stands out for its impressive security, providing excellent value through its robust security features. The platform’s documentation and cloud storage functions are particularly helpful, as they ensure permanent access to client files and make managing them straightforward. I also appreciate how Salesforce simplifies collaboration among team members, and I must stress how securely it handles this process. Only authorized individuals within the organization can access files stored in the cloud, and when one team member is working on a case, others can collaborate seamlessly without causing any disruption. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? I feel that Salesforce's user interface lacks finesse. The design appears quite dated and uninspiring, almost reminiscent of software from the Windows 7 era. However, I understand that this isn't their primary focus, as their main strength lies in their security protocols. Still, it would be nice if the interface were more modern. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Salesforce serves as our primary platform for team collaboration. It operates with a high level of security and rarely experiences any issues during use. While we also utilize other collaboration tools like Gmail and Slack, I personally find Salesforce superior due to its robust security protocols. Our work often involves managing sensitive customer information, including IDs and Social Security documents. When customers express concerns about security, we reassure them by saying, "Don't worry, only our authorized team members can access these documents." Salesforce consistently upholds this promise, ensuring that the customer and client's data remain protected at all times. Review collected by and hosted on G2.com. Show More 10/22/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Parul J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Parul J.") PJ Parul J. Summer Intern Mid-Market (51-1000 emp.) 4/30/2026 "Excellent for On-Site Team Management with Route Optimization and Real-Time Tracking" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? It is very great for managing on- site teams and service request in one platform.it offers route optimization and real time tracking.This helps in improving efficiency and enhance Customer satisfaction. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? The system has many features so it is very difficult for new user to learn.Pricing may be high for small organisation and some integration or custom setup can require extra support Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? It improves ticket tracking,automates repetitive tasks and provide faster response through multiple support channels.This has increased team productivity, improve customer satisfaction and made Daily help desk operations more organized and efficient Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Yogeshwari S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yogeshwari S.") YS Yogeshwari S. Small-Business (50 or fewer emp.) 4/14/2026 "Intelligent Scheduling and Dispatching That Boosts Productivity" 4/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? The intelligent scheduling and dispatching feature stands out the most—it automatically assigns the right technician to the right job based on skills, availability, and location. This greatly improves productivity and reduces delays. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? One of the main drawbacks of Agentforce Field Service (formerly Salesforce Field Service) is its complexity, especially during initial setup and configuration. Implementing scheduling policies, work rules, and optimization logic can be quite challenging and often requires experienced resources. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Agentforce Field Service (formerly Salesforce Field Service) solves key challenges related to managing field operations, such as inefficient scheduling, lack of real-time visibility, and manual coordination of technicians. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Rupesh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rupesh P.") RP Rupesh P. AI/ML Engineer Enterprise (\> 1000 emp.) 4/29/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Real-Time Field Ops Visibility with Smart Scheduling & Route Optimization" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Best: real-time visibility into field ops—scheduling, dispatch, and asset data all in one place. Most helpful: smart scheduling + route optimization; saves a lot of back-and-forth. Upside: faster job completion, fewer missed appointments, and better tech productivity. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Dislike: setup can be complex, especially mapping workflows and assets. Least helpful: mobile experience can lag in low-connectivity areas. Downside: takes time (and $$) to fully implement and train teams. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Solves inefficient scheduling and lack of field visibility. Benefit: better coordination between dispatch and techs, less downtime, and more jobs completed per day. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Harsh D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harsh D.") HD Harsh D. Salesforce Developer Mid-Market (51-1000 emp.) 4/30/2026 "Automated Scheduling and AI Dispatching That Cuts Our Manual Workload" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? The automated scheduling and AI-driven dispatching significantly reduce our daily manual workload. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? There is a steep learning curve for new dispatchers to master all the advanced scheduling and optimization tools. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? It eliminates the "waiting window" frustration for our customers by providing precise arrival predictions and automated status updates throughout the service day. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Terri S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Terri S.") TS Terri S. Salesforce Enablement Services Consultant and Certified Instructor Mid-Market (51-1000 emp.) 12/14/2023 "Convenient Offline Access but Room for App Improvement" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I like that Agentforce Field Service can be accessed on an app and used in the field. It will store data until there's a Wi-Fi signal, which is really useful because technicians aren't always in a space with Wi-Fi. This allows them to capture their information and upload it once they have a signal. Additionally, I find the setup to be easy because it's more clicks than code. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? The Salesforce app for field service isn't as good as some of the vendor partner apps, and I wish that were the opposite. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Agentforce Field Service helps technicians work offline by storing data until WiFi is available. Review collected by and hosted on G2.com. Show More 3/26/2026 Validated ReviewerIncentivizedSource: Seller invite ![Karan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karan S.") KS Karan S. Junior Software Engineer Mid-Market (51-1000 emp.) 5/11/2026 "Easy-to-Use Customer Support Automation That Boosts Team Productivity" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Agentforce Service is easy to use and helps manage customer support efficiently. Its automation, case tracking, and integration features improve team productivity and response time Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? The platform can feel complex during initial setup, and some advanced features require extra customization. Pricing can also be high for smaller teams. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Agentforce Service is easy to use and makes it simpler to manage customer support efficiently. The automation, case tracking, and integration features help streamline day-to-day work, improving team productivity and speeding up response times. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite PJ Parul J. Mid-Market (51-1000 emp.) 4/30/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Smart Scheduling and Real-Time Updates That Streamline Field Work" 4/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Best about aganetforce field service is its smart scheduling and real time updates, which help teams manage field operations more efficienlty and complete jobs faster. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? One thing i disliked about agentforce field service is that the system can be complex to configure initially and may require training to use all features effectively. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Agentforce field service solves the challenge of managing field operations and scheduling efficiently by automating job assignments and providing real time updates benefiting me through improved productivity and faster service delivery. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 4/17/2026 "Real-Time Guidance That Automates Work and Boosts Technician Efficiency" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Helps in plan & assign work correctlly , mobile app is easy to use so workers can easily check details, we can track all things without confusion & everything is connected at same place , it's helps to complete work on time. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? customization is soo complicated , it's expensive for small business, not easy to manage without experience , too many clicks needed to complete simple tasks , sometimes GPS location is not accurate , training required. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? It solves the problem of poor cordination between office teams and field workers by keeping everything in one place. This helps work get assigned faster,reduces confusion, and makes sure jobs are completed on time with better communication. Review collected by and hosted on G2.com. Show More 5/7/2026 Validated ReviewerIncentivizedSource: Seller invite ## Questions about Agentforce Field Service (formerly Salesforce Field Service)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Agentforce Field Service (formerly Salesforce Field Service) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discussions/new) GU Guest User • Last activity almost 2 years ago What is Salesforce Field Service used for? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) [ View all Discussions ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discuss) ## Pricing Options Pricing provided by Agentforce Field Service.... ### Dispatcher $165.00 1 User Per Month ### Technician $165.00 1 User Per Month ### Contractor $50.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing) Agentforce Field Service (formerly Salesforce Field Service) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-field-service.png "Product Avatar Image") Microsoft Dynamics 365 Field Service 3.9/5(156) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-dynamics-365-field-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b6726c1445aa02dec4b5c5c3e81e7540/ptc-servicemax.png "Product Avatar Image") ServiceMax 4.2/5(144) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-ptc-servicemax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-servicetitan) ##### ##### Agentforce Field Service (formerly Salesforce Field Service) Features Before the Job Calendar Dispatch Roles On the Job Employee Communication Client Notifications Field Sales After the Job Reports Analytics Billing & Invoicing Generative AI AI Text Summarization AI Image-to-Text [ View More Features ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/features) ## 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