--- title: Agentforce Field Service (formerly Salesforce Field Service) Reviews meta\_title: 'Agentforce Field Service (formerly Salesforce Field Service) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1048 reviews by the users' company size, role or industry to find out how Agentforce Field Service (formerly Salesforce Field Service) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1048 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Agentforce Field Service (formerly Salesforce Field Service) Reviews & Product Details Visit Website Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support. We help free up your experts from routine tasks, enabling them to focus on what they do best. Experience lightning-fast problem-solving and enhanced customer satisfaction. - Rethink how your teams work: Transform your business from reactive to proactive and boost productivity with AI-generated insights and recommendations. Say goodbye to unplanned downtime, emergency situations, and failures. Real-time data offers a window into the future of your assets' health, predicting maintenance needs, and ensuring peak performance. Our enhanced scheduling engine allows you to make every action count and optimize every decision. - Reinvent your field visits: Our offline first mobile app helps you address the talent shortage and turn everyone into your best mobile worker. With instant access to crucial data, your teams have everything they need in the field to stream service delivery while boosting confidence. AI-driven work summarization saves time, while mobile quoting and invoicing drive revenue on the spot. Turn every worker into a hero with our AI-powered solutions. With the tools and technology your team and your customers need to thrive, Salesforce Field Service helps companies drive efficiency and scale service that customers love. * * * Product Website Agentforce Field Service (formerly Salesforce Field Service) Seller [Salesforce](https://www.g2.com/sellers/salesforce) Discussions [Agentforce Field Service (formerly Salesforce Field Service) Community](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discuss) Languages Supported Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by John Capalbo Show More ## Pricing Pricing provided by Agentforce Field Service.... ### Dispatcher $165.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing) ## Agentforce Field Service (formerly Salesforce Field Service) Integrations (5) What do users say about integrations? Verified by Agentforce Field Service (formerly Salesforce Field Service) [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon S3 Glacier ](https://www.g2.com/products/amazon-s3-glacier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MuleSoft Anypoint Platform ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Dashboards ](https://www.g2.com/products/salesforce-crm-dashboards/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Expense ](https://www.g2.com/products/zoho-expense/reviews) Show More AK Anand K. Small-Business (50 or fewer emp.) 5/8/2026 "Efficient Field Operations with Real-Time Updates and Mobile Access" 4/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? It helps manage field operation efficiently by improving scheduling task assignment and communication between teams the platform provide real time updates mobile access for technicians and better tracking of service request which improves productivity and customer satisfaction. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? The platform has learning curve for new users and configuring advance work flow can be time consuming. Some features may required additional customisation and overall cost can be higher for smaller companies. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Agentforce field service help streamline field operations by improving scheduling technical dispatching and real time service tracking. It reduces delays improves communication between field teams and support staff and health manage customer request more efficiently this has increased productivity faster issue resolve and better customer satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite MM Madhur M. Data analyst intern Small-Business (50 or fewer emp.) 4/30/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Efficient Data Management, Challenging Setup" 3.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Agentforce Field Service is very effective for managing customer support operations. I find it easy to access customer data in one place because it integrates with other Salesforce tools. This integration really improves my overall productivity. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? At first, it was very hard for me to set up the system because it was very complex for me. And, I need some technical knowledge and admin support also, for setting up the system. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? I use Agentforce Field Service to organize customer data centrally, improving customer support management. It reduces my overall effort, boosts customer satisfaction and productivity. Integration with other Salesforce tools makes accessing data easier and enhances my productivity. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite KS Karan S. junior software developer Small-Business (50 or fewer emp.) 5/10/2026 "Streamlined Scheduling and Real-Time Updates for Faster Field Service" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Agentforce Field Service streamlines scheduling, dispatching and mobile access for field technicians. Automation and real-time updates allow teams to get jobs done faster and provide better customer service. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? The platform can be complicated to implement and additional licensing and training may be needed for advanced features. Getting it up and running is a big investment of time and resource. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Agentforce Field Service addresses scheduling inefficiencies, poor technician visibility and delays in work order completion. Through automation of dispatch, route optimization and mobile access to job details it has improved technician productivity, reduced travel time and delivered faster, more reliable service for the customer. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![raghav s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "raghav s.") RS raghav s. software engineer Enterprise (\> 1000 emp.) 4/30/2026 "Agentforce Field Service Feels Like a Smart Digital Map for On-Time Fixes" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I like Agentforce Field Service because it helps me know where to go and help me fix things on time. It feels like a smart digital map. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? I don't like Agentforce Field Service because sometimes its little confusing and hard to understand. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Agentforce Field Service helps people reach the right place on time and helps fix things faster. So everyone fixes work quickly and customer stays happy! Review collected by and hosted on G2.com. Show More 5/6/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 4/18/2026 "Right Technician, Right Place - Wrong Amount of Setup to Get There" 3.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? What hits different about Agentforce Field Service is the smart dispatching - it stops sending "whoever's closest" and starts sending "whoever's actually qualified with the right parts." Fewer repeat visits, happier customers, and technicians who finally feel set up to succeed rather than set up to guess. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? The scheduling algorithm is smart until it isn't - edge cases and real-world unpredictability can throw it completely off, and manually overriding it feels clunky. Plus the mobile app, while functional, still feels like it was designed for a desktop world and just squeezed into a smaller screen. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? It solves the classic "wrong person, wrong place, wrong time" problem that haunts field operations - by intelligently matching jobs to the right technician based on skills, location, and parts availability, we've seen fewer repeat dispatches, shorter resolution times, and customers who actually trust that the person showing up can fix their problem the first time around. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 4/17/2026 "Agentforce Field Service Automates Smart Rescheduling which make Customers Happy" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I believe happy customers are the real worth of a business and Agentforce Field Service drives customer happiness by now identifying real traffic and any mishaps on road and then identifying near technicians and their time slots and automatically reschedule & reassign the jobs instantly, hence no manual work. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Field technicians rely on the mobile app daily while on ground , so areas with weak connectivity and older mobile devices can cause the app and its new features to slow down and feel inefficient. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Earlier the problem I was facing was if any customer cancels at end moment then the assigned technician time slot was wasted and again the rework required to fill it with other job but now Agentforce automated scheduling feature handle it by filling it with another near by job which makes sure that the technician stays productive and the business also does not lost the revenue for that hour(s). Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 4/14/2026 "Salesforce Field Service Saves Time with Flexible Scheduling and Easy Tracking" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Salesforce Field Service is incredibly valuable for its ability to save time and effort, especially for field service agents. The platform provides detailed tracking related to their work, allowing agents to focus on completing additional tasks efficiently. The scheduling feature, which we often refer to as 'grand chats,' is indispensable, offering comprehensive information on agents' schedules and availability. I also appreciate the overall flexibility and ease of use of the application. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Pricing is somewhat high, and initial setup is complicated .It needs a good knowledge. Platform is difficult to use initially Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? It solves a lot of problems. Specially in case of high volume, its automatic scheduling of appointment helps us a lot. Also using this technicians productivity is also increased, as they now get real time support assistance in case of any query. Review collected by and hosted on G2.com. Show More 4/15/2026 Validated ReviewerIncentivizedSource: Seller invite ![Aditya S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya S.") AS Aditya S. Junior Software Engineer Mid-Market (51-1000 emp.) 5/11/2026 "Easy-to-Use, Feature-Rich Support Platform That Streamlines Productivity" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Agentforce Service is easy to use and packed with useful customer support features. It helps streamline daily operations through automation, efficient case tracking, and strong integration capabilities. While implementation can be slightly complex for advanced setups, the platform delivers reliable performance and improves overall team productivity. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? The platform can feel complex during initial setup, and some advanced features require extra customization. Pricing can also be high for smaller teams. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Agentforce Service helps us manage customer requests faster through automation, case tracking, and centralized support tools. It improves response times, increases team productivity, and enhances the overall customer experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Aryan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aryan S.") AS Aryan S. Mid-Market (51-1000 emp.) 5/11/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "AI-Driven, Execution-Focused Field Operations That Transform Workflows" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? the AI-driven evolution of field operations, moving beyond basic scheduling to an "execution-focused" system where autonomous agents actively manage workflows Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? high implementation complexity, prohibitively expensive and volatile pricing, and steep learning curve for both dispatchers and technicians. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? operations by using AI agents to automate scheduling, provide real-time repair guidance, and handle documentation, ultimately improving customer satisfaction and reducing operational cost Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite SC Sagar C. Senior Consultant Enterprise (\> 1000 emp.) 10/28/2025 "Scheduling Made Simple—All-in-One Solution for Field Teams" 3.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Honestly, the scheduling and dispatch part is a lifesaver. It makes managing techs way easier, especially when there’s a bunch of jobs lined up. The mobile app is super handy too—our guys can update status, take pics, and get signatures right on site without calling back to office. Everything’s in one place, so no jumping between systems. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Setup wasn’t smooth though—docs could be better, and UI feels clunky at times (too many clicks for simple stuff). But once you get past the learning curve, it’s reliable and powerful. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Before using it, scheduling techs and keeping track of jobs was a nightmare. We had too many manual steps and things would slip through cracks. Now, everything’s in one place—jobs, customer info, and updates. The mobile app means techs don’t have to call in for every little thing, they just update on-site. That saves time and reduces errors big time. Plus, customers get faster service because we can plan routes better and avoid delays.Integration with Salesforce CRM is a big plus too. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Agentforce Field Service (formerly Salesforce Field Service)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Agentforce Field Service (formerly Salesforce Field Service) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discussions/new) GU Guest User • Last activity almost 2 years ago What is Salesforce Field Service used for? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) [ View all Discussions ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discuss) ## Pricing Options Pricing provided by Agentforce Field Service.... ### Dispatcher $165.00 1 User Per Month ### Technician $165.00 1 User Per Month ### Contractor $50.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing) Agentforce Field Service (formerly Salesforce Field Service) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-field-service.png "Product Avatar Image") Microsoft Dynamics 365 Field Service 3.9/5(156) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-dynamics-365-field-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b6726c1445aa02dec4b5c5c3e81e7540/ptc-servicemax.png "Product Avatar Image") ServiceMax 4.2/5(144) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-ptc-servicemax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-servicetitan) ##### ##### Agentforce Field Service (formerly Salesforce Field Service) Features Before the Job Calendar Dispatch Roles On the Job Employee Communication Client Notifications Field Sales After the Job Reports Analytics Billing & Invoicing Generative AI AI Text Summarization AI Image-to-Text [ View More Features ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/features) ## 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