--- title: Agentforce Field Service (formerly Salesforce Field Service) Reviews meta\_title: 'Agentforce Field Service (formerly Salesforce Field Service) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1048 reviews by the users' company size, role or industry to find out how Agentforce Field Service (formerly Salesforce Field Service) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1048 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Agentforce Field Service (formerly Salesforce Field Service) Reviews & Product Details Visit Website Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support. We help free up your experts from routine tasks, enabling them to focus on what they do best. Experience lightning-fast problem-solving and enhanced customer satisfaction. - Rethink how your teams work: Transform your business from reactive to proactive and boost productivity with AI-generated insights and recommendations. Say goodbye to unplanned downtime, emergency situations, and failures. Real-time data offers a window into the future of your assets' health, predicting maintenance needs, and ensuring peak performance. Our enhanced scheduling engine allows you to make every action count and optimize every decision. - Reinvent your field visits: Our offline first mobile app helps you address the talent shortage and turn everyone into your best mobile worker. With instant access to crucial data, your teams have everything they need in the field to stream service delivery while boosting confidence. AI-driven work summarization saves time, while mobile quoting and invoicing drive revenue on the spot. Turn every worker into a hero with our AI-powered solutions. With the tools and technology your team and your customers need to thrive, Salesforce Field Service helps companies drive efficiency and scale service that customers love. * * * Product Website Agentforce Field Service (formerly Salesforce Field Service) Seller [Salesforce](https://www.g2.com/sellers/salesforce) Discussions [Agentforce Field Service (formerly Salesforce Field Service) Community](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discuss) Languages Supported Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by John Capalbo Show More ## Pricing Pricing provided by Agentforce Field Service.... ### Dispatcher $165.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing) ## Agentforce Field Service (formerly Salesforce Field Service) Integrations (5) What do users say about integrations? Verified by Agentforce Field Service (formerly Salesforce Field Service) [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon S3 Glacier ](https://www.g2.com/products/amazon-s3-glacier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MuleSoft Anypoint Platform ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Dashboards ](https://www.g2.com/products/salesforce-crm-dashboards/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Expense ](https://www.g2.com/products/zoho-expense/reviews) Show More ![Suraj K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suraj K.") SK Suraj K. Salesforce Developer Information Technology and Services Mid-Market (51-1000 emp.) 5/30/2026 ""We Stopped Losing Clients the Day We Switched to Agentforce Field Service"" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Actually, the thing that I really love about Agentforce Field Service is its ability to change everything about our business completely. Each morning, starting from 8 AM, our dispatcher launches the software and in several minutes all thirty technicians receive their whole schedule for the day planned automatically, without making any calls or creating any mess. It is amazing to see how easy it was for our 58-year-old senior technician to learn the tool independently in two days without having any formal training course. Last Wednesday, we faced the situation of urgent pipe burst repair — the tool quickly routed the closest qualified plumber to deal with the issue, informed the customer and closed the work order in 25 minutes. The speed of implementation helped us go live in three weeks. Just the number of available features made five of the tools that we had to pay monthly for obsolete. The seamless integration with Salesforce CRM allows getting a complete customer history instantly once the job is launched. Everyone in our company uses this tool each hour of their work, and it makes each dollar invested in the tool justified. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? This might sound a bit biased, but trust me, sharing this information will be greatly helpful for people to prepare before making a purchase. Three months after installing it, our administrator Sarah found it necessary to spend a full four days setting up routing rules by herself since there were some backend restrictions and she would have needed to hire a professional Salesforce consultant. This makes it quite hard to install for more complicated arrangements. The ease of integration with our billing system caught us off guard because no one told us that we'd need a paid third-party connector during onboarding. Our tech Mark had to redo everything manually after the app locked up for him when he tried to change jobs' statuses from within the basement where there wasn't much signal – for an entire 45 minutes! Seven hours later than expected, customer support helped us fix a critical failure on Monday morning when we had forty active tasks going on simultaneously. The list of features is huge, but advanced reports seem insufficient – we even export weekly reports to Excel for certain metrics. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Our Largest problem before changing to Agentforce Field Service was the schedule. Our dispatcher took almost two hours each morning to call our technicians, assign their tasks, and account for any changes in last-minute assignments. Customers were getting frustrated with late arrivals, and we were even losing business due to mismanagement issues. Once we got started with Agentforce Field Service, however, the situation transformed. Today our dispatcher logs on at 8 AM, and within five minutes all thirty of our technicians get their schedule sorted out. Last month we had a case where one of our clients needed an emergency visit at 9 AM to address the issue of water leakage. Within 35 minutes, our dispatcher used this system to find the nearest available plumber, rescheduled his tasks and sent him to the customer's place. The customer even renewed their contract with us for another year that very same day. There is a remarkable increase in the number of problems solved in the first time and two extra visits per day. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Nidhi S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nidhi S.") NS Nidhi S. Mid-Market (51-1000 emp.) 5/19/2026 "Autonomous AI That Streamlines Field Service Scheduling" 4/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? If I were a field service professional or operations manager, what I’d like best about Agentforce Field Service is how it leverages autonomous AI to take the chaos out of scheduling and real-time coordination. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? While Agentforce Field Service (formerly Salesforce Field Service) is incredibly powerful for managing complex operations, it definitely has some frustrating downsides. The biggest headache for most users is how incredibly complex and overwhelming it is to set up and customize Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Agentforce Field Service is tackling the massive headache of disconnected data and manual scheduling that usually slows down field operations. Before, dispatchers had to constantly juggle calendars, and technicians often arrived at a job site lacking the parts or customer history they needed Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Akshita p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshita p.") AP Akshita p. Software engineer Mid-Market (51-1000 emp.) 4/21/2026 "Makes Task Management Easier and More Organized" 4/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I like how Agentforce Field Service makes work very easy and organized, helping me manage my time better. It saves time and makes work simple. It's also easy to use and understand. I can quickly check updates to see if my work is completed or not. Switching to this tool has made managing tasks easier and more organized. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Sometimes there is little confusion in understanding as there are too many options on the screen. It is slow at times, which takes longer to complete work. It could be improved by making it simple and faster. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? I use Agentforce Field Service to organize work, manage tasks, check schedules, and ensure timely completion. It reduces confusion and missed tasks, making everything clear and easy. It also saves time and simplifies work management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic ![NARESH V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NARESH V.") NV NARESH V. Mid-Market (51-1000 emp.) 7/6/2026 "Effortless Setup and Real-Time Tracking" 4/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I like that Agentforce Field Service is easy to set up, as you don't need to be a tech expert to get started, and it's straightforward if you're familiar with tech. I also appreciate how it helps in managing work orders, scheduling technicians, and tracking service jobs in real-time. This ease of tracking provides accurate information to customers regarding services, which I find really valuable. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? The advanced customization and configuration could be better, as it sometimes takes a good amount of time to set up advanced scheduling rules and custom workflows. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? I use Agentforce Field Service to manage work orders, schedule technicians, and track service jobs in real-time. It reduces manual work by automating scheduling and customer service processes, and it's easy to set up without needing tech expertise. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") IC Verified User in Computer Software Enterprise (\> 1000 emp.) 4/16/2026 "Powerful Platform That Connects Agents, Dispatchers, Technicians, and Customers." 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Honestly this one thing changed everything for us — no more sending whoever is closest and hoping for the best. It actually checks who has the right skills, whether they have the parts, and how far they are, all at once. We used to get complaints about repeat visits all the time. Technician shows up, wrong part, reschedule. That was embarrassing. After this, that whole problem just quietly went away. First-visit fix rate went up and I didn't have to push anyone to make it happen. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Scheduling works fine on normal days but the moment something unexpected hits — a cancellation, an emergency job — manual adjustments feel slow and clunky. The bigger issue is the mobile app. Technicians are on the move and it just doesn't feel built for that. Too many taps to reach basic info. For a field tool, the mobile experience really should be better. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Repeat visits were killing our efficiency. Wrong technician, missing parts, wasted trips — it happened more than I'd like to admit. Once we started using it, dispatch actually made sense. Right person, right parts, right time. Technicians started showing up prepared and jobs were closing on the first visit. Customers stopped calling back about the same issue. That one change alone made our whole field operation feel less chaotic. Review collected by and hosted on G2.com. Show More 5/14/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 4/30/2026 "Agentforce Field Service Simplifies Field Operations with Smart Automation" 4/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? The best aspect of Agentforce Field Service is that is has simplified field operations by great margin. Earlier there was a lot of manual effort involved which caused more time consumption and also created more room for errors but now the scenario has completely changed by the introduction of automation and smart tools which produces more effective results in lesser time which improved overall customer experience. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? The biggest let down of Agentforce Field Service is its mobile application as it has an outdated and laggy UI. The screen freezes often and the overall experience is not very pleasant. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Agentforce Field Service has made it easier to manage field operations upto a great extent. Earlier we needed to manually assign, schedule and track jobs which used to be very hectic and draining but now with the introduction of Dipatcher, Scheduler, Job Tracker etc, it has become easier to assign jobs as per worker's skill,, availability and region. Also it provides real time updates which saves a lot of time and helps us provide a better customer support. On the top of all of this it also saves a lot of time and manual effort. Review collected by and hosted on G2.com. Show More 5/11/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Rohan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohan S.") RS Rohan S. Software Engineer Small-Business (50 or fewer emp.) 4/17/2026 "AI-Driven Automation That Streamlines Scheduling and Boosts Field Productivity" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Agentforce Field Service (formerly Salesforce Field Service) is highly valued for its AI-driven automation, which significantly boosts productivity by streamlining scheduling, optimizing routes, and cutting down on manual dispatch tasks by up to 70%. It also provides a unified view of customer data, along with AI-powered, context-aware support that helps improve first-time fix rates and overall customer satisfaction. The customer support is great as well. I use it very frequently. And you can easily integrate it with other systems. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Users of Agentforce Field Service (formerly Salesforce Field Service) often point to high costs, a steep learning curve, and a complicated implementation process as the main drawbacks. Although it offers strong AI-driven capabilities, the platform typically demands significant technical expertise to set up and configure correctly, which can feel overwhelming—especially for smaller teams. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Agentforce Field Service (formerly Salesforce Field Service) addresses critical operational bottlenecks by using AI agents to automate scheduling, support on-site troubleshooting, and generate automated, hands-free reporting. As a result, it boosts productivity by easing technicians’ administrative workload, improving scheduling efficiency, and increasing customer satisfaction through faster, more accurate service delivery. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Siddhu G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siddhu G.") SG Siddhu G. Enterprise (\> 1000 emp.) 4/29/2026 "Transformative Self-Scheduling and Real-Time Tracking" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I love the customer self-scheduling experience with Agentforce Field Service. It's intuitive and puts control directly in the hands of the customer, making the process modern and effortless. This feature reduces the manual back-and-forth for my team and gives customers the flexibility to book appointments at their convenience, leading to happier customers and fewer inbound scheduling calls. Additionally, the real-time technician tracking and visibility is a great surprise. It allows us to see where technicians are at any time, which helps improve operational clarity, accountability, and efficiency. Dispatchers can make better decisions, and when customers call about arrival times, we provide accurate answers instead of rough estimates. Together, these features create a seamless service journey and make Agentforce Field Service feel less like a software tool and more like a core part of how we deliver our services. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? I found the platform does come with a steep learning curve. Getting the team up to speed took more time and effort than we initially anticipated, so be prepared to invest in proper onboarding and training before you hit your stride. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Agentforce Field Service eliminates manual appointment coordination, reducing multiple calls and messages. Customer self-scheduling is intuitive, reducing our team's workload. Real-time technician tracking enhances operational clarity and decision-making, positively impacting accountability and efficiency, thus creating a seamless end-to-end service experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sahil D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sahil D.") SD Sahil D. Salesforce Quality Analyst Mid-Market (51-1000 emp.) 4/23/2026 "Seamless Dispatch-to-Tech Integration with Smart Scheduling and Offline Mobile Support" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? What I like best about Agentforce Field Service is the seamless integration between the back-office dispatchers and the technicians on the ground. The intelligent scheduling engine significantly optimizes our daily routes, which has directly reduced our fuel costs and increased the number of appointments we can handle per day. Additionally, the offline-first mobile app is critical for our team when working in remote areas. With the recent shift toward Agentforce, the added AI insights help our technicians prepare for jobs more effectively by summarizing asset history and predicting which parts will be needed before they even arrive on-site." Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? While the platform is robust, the primary downside is the sheer complexity of its initial setup and ongoing maintenance. The learning curve for administrators is incredibly steep, often requiring specialized certifications just to manage the scheduling logic effectively. Furthermore, the mobile app can occasionally experience sync conflicts when technicians transition from offline to online mode, which can lead to data discrepancies. Lastly, the total cost of ownership is quite high when you factor in the licensing for advanced AI features and the administrative overhead required to keep the system running smoothly. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Agentforce Field Service is primarily solving our problem of fragmented communication and inefficient scheduling. Before implementation, our dispatchers spent hours manually assigning tasks, often resulting in overlapping routes. Now, the automated optimization engine ensures our technicians are on the most efficient paths, which has noticeably decreased our fleet's fuel costs. Furthermore, it has solved the 'information gap' for our field team. By providing technicians with a full 360-degree view of the customer's history and equipment on their mobile devices, our first-time fix rate has improved by nearly 15%. This doesn't just save us operational costs; it significantly improves our overall customer satisfaction scores because jobs are getting done right the first time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic ![Tanu J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanu J.") TJ Tanu J. Salesforce Software developer Small-Business (50 or fewer emp.) 4/22/2026 "Built for Scale, Not for Simplicity" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? What stands out most about Agentforce Field Service is its ability to streamline field operations with real-time visibility and smart scheduling. The optimization of technician routes and automated work assignment significantly reduces manual effort and improves efficiency. The mobile app is especially useful, allowing field agents to access job details, update statuses, and capture data on the go—even in offline scenarios. Integration with the broader Salesforce ecosystem is a big plus, enabling better coordination between support, dispatch, and field teams. Overall, it helps in faster service delivery, better resource utilization, and improved customer experience. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? The biggest downside of Agentforce Field Service is its complexity in setup and configuration. Implementing scheduling policies, work rules, and optimization logic can be time-consuming and requires a deep understanding of the platform. The UI, especially on the admin side, can feel overwhelming and not very intuitive. The mobile app, while powerful, can sometimes lag or behave inconsistently in low-connectivity environments. Customizations and integrations also add to the maintenance overhead, and troubleshooting issues across dispatch, mobile, and backend layers can get complicated. Additionally, licensing and overall costs can be quite high, making it less ideal for smaller teams. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Agentforce Field Service solves the problem of inefficient field operations, especially around manual scheduling, poor visibility, and disconnected communication between dispatchers and technicians. Earlier, assigning jobs, tracking progress, and optimizing routes was time-consuming and often led to delays or resource underutilization. With automated scheduling and route optimization, it ensures the right technician is assigned to the right job at the right time. Real-time updates and the mobile app improve coordination, allowing field agents to access job details, update statuses, and capture data instantly. This reduces delays, improves first-time fix rates, and increases overall productivity. For us, it means better control over field operations, faster service delivery, and a more consistent customer experience without constant manual intervention. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic ## Questions about Agentforce Field Service (formerly Salesforce Field Service)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. 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