Jenna F.
JF
Jenna F.
Sales and Marketing Manager, Aveda
Enterprise (> 1000 emp.)
"The Best"
4.5/5
What do you like best about Agentforce Education (formerly Salesforce Education Cloud)?

Salesforce is the absolute best. I use this to manage all of the leads coming into our school, then adjust each leads status to show who we've contacted, what class their interested in, if they've toured the school, and if they've enrolled! Review collected by and hosted on G2.com.

What do you dislike about Agentforce Education (formerly Salesforce Education Cloud)?

I wish there was a way to automatically check for duplicate leads as they come in to Salesforce. We have to manually do this which is time consuming. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Enterprise (> 1000 emp.)
"Great CRM"
4/5
What do you like best about Agentforce Education (formerly Salesforce Education Cloud)?

As long as admin is familiar with functionalities and capabilities, there could be built in work flow as well as live data rather than static data. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Education (formerly Salesforce Education Cloud)?

It requires a more involved admin team as well. Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"Seamless tool"
4.5/5
What do you like best about Agentforce Education (formerly Salesforce Education Cloud)?

I like the seamless communications tools within it. Along with the paperless application process that I utilize it for. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Education (formerly Salesforce Education Cloud)?

I don’t like that it doesn’t seamlessly communicate with other software I use, such as Banner. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Connection to Prospects"
4/5
What do you like best about Agentforce Education (formerly Salesforce Education Cloud)?

An effective tool to track a prospect's journey with customizable fields, integration with apps for communication. Salesforce partnership with the higher education community and pricing model demonstrates a mission for education. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Education (formerly Salesforce Education Cloud)?

Robust system that requires significant support on admin and IT sides. Review collected by and hosted on G2.com.

Verified User in Research
AR
Verified User in Research
Mid-Market (51-1000 emp.)
"Easy way to document data"
4/5
What do you like best about Agentforce Education (formerly Salesforce Education Cloud)?

It’s very customizable and you can create data quickly to review Review collected by and hosted on G2.com.

What do you dislike about Agentforce Education (formerly Salesforce Education Cloud)?

It’s Alitalia slow and you sometimes need to refresh the page Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"Game Changer"
5/5
What do you like best about Agentforce Education (formerly Salesforce Education Cloud)?

Using Salesforce for recruitment efforts has been a game changer. It is user-friendly and intuitive, increases efficiency and organization like crazy, and has opened up countless opportunities for us to refine our processes and offer applicants a better experience. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Education (formerly Salesforce Education Cloud)?

Honestly nothing; there is no perfect system, but Salesforce comes closer than anything else I've worked with. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Sales force Review"
4/5
What do you like best about Agentforce Education (formerly Salesforce Education Cloud)?

It has an easy interface with a lot of interesting options. Tracks contracts well. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Education (formerly Salesforce Education Cloud)?

It can sometimes be hard to reach out to customer service for assistance Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Verified User in Education Management
Enterprise (> 1000 emp.)
"Salesforce Higher Ed"
4/5
What do you like best about Agentforce Education (formerly Salesforce Education Cloud)?

The Salesforce interface is always easy to use and navigate. The reporting and functionality is top notch. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Education (formerly Salesforce Education Cloud)?

There are no aspects of this product that I would characterize as disliking. Review collected by and hosted on G2.com.

Christine D.
CD
Christine D.
Marketing and Client Services Coordinator
Enterprise (> 1000 emp.)
"Excellent tool for streamling the admissions process!"
5/5
What do you like best about Agentforce Education (formerly Salesforce Education Cloud)?

I liked being able to collaborate with my coworkers so we could all see what each other had done. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Education (formerly Salesforce Education Cloud)?

The overall user experience seemed outdated Review collected by and hosted on G2.com.

William M.
WM
William M.
Enterprise Account Executive
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Bringing the corporate world together withe education"
5/5
What do you like best about Agentforce Education (formerly Salesforce Education Cloud)?

it is so easy to use and navigate. Helps plan out my day and weeks. Also helps with recaps with management for my accounts. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Education (formerly Salesforce Education Cloud)?

Sometimes the dropdowns are tedious and sometimes lead to laziness to not wanting to fill it all out. Review collected by and hosted on G2.com.