The best part is it's focused automation tools for specifically for telecommunications industries needs , which differentiates from other cloud products out there Review collected by and hosted on G2.com.

It hard to use functionalities, which require training for every sales rep before started using this which increases the overall project costs and also the overall time Review collected by and hosted on G2.com.

It builds a perfect solution for managing networks which is great. It also offer great customer management capabilities. Review collected by and hosted on G2.com.

It is working great for our organization right now. As for now, I don't have any negative points for Salesforce Communications Cloud Review collected by and hosted on G2.com.

Salesforce communications cloud boosts the team's productivity and keeps your customers happy. It's integrated with your production data that brings valuable insights. Review collected by and hosted on G2.com.

Nothing as of now. It checks off all the right boxes and makes sure that the organizations reach their full potential and remain productive throughout. Thumbs up! Review collected by and hosted on G2.com.

Enternal sharing settings is the feature is what I liked the most. We can control data visibility on on customer community as well and it can be different for internal users. Review collected by and hosted on G2.com.

There is nothing specific but I would love to use some custom templates for community that may be imported from my previous web solution for the community users. Review collected by and hosted on G2.com.

It is the best product you can easily exposed your website outside the salesforce crm Review collected by and hosted on G2.com.

Process and implementation behind this is very much yime taking so i didn't like this in this whole cloud Review collected by and hosted on G2.com.

It provides integrated sales and service solutions on a single, flexible platform to transform the B2C, B2B and wholesale customer and employee experience. Review collected by and hosted on G2.com.

Reporting is little difficult in Salesforce communication cloud Review collected by and hosted on G2.com.

You can enter all your visits and track your leads Review collected by and hosted on G2.com.

It does not move ahead till something left pending ..frequest errors displayed Review collected by and hosted on G2.com.

Easy to use. The best part is that most of the changes can be made without any coding experience, via configuration. This is one of the reasons why this can be a great fit for any company that wants to get changes done faster. Review collected by and hosted on G2.com.

UX is good but can be slow at times depending on where you are located. Other than that, everything is pretty good. Review collected by and hosted on G2.com.

I love the Einstein Alerts feature to increase first-contact resolution, customer satisfaction, and consistency across channels. Review collected by and hosted on G2.com.

I don't find anything which is not there according to our requirements Review collected by and hosted on G2.com.

I like that salesforce communication allows you to tag other agents in a case, as well as communicate updates to a large base of employees. This is better than other case management platforms that I have used. Review collected by and hosted on G2.com.

When I click on an announcement that was posted it opens up a new tab in the web browser rather than in salesforce. Review collected by and hosted on G2.com.