I like using the Agentforce 360 Platform for managing donor information and leads because it offers better visibility and search ability. I enjoy the list views and activity capture with Einstein Activity Capture because it means I don't have to go through the whole list of emails and can take down helpful notes to refer back to later. The interface is pretty intuitive once you understand it. Additionally, switching to Agentforce 360 Platform from Excel spreadsheets has made managing donor data better and easier. Review collected by and hosted on G2.com.

The interface is good and pretty intuitive once you understand it, but there's a slightly longer learning curve for newcomers. Review collected by and hosted on G2.com.

We’ve been able to customize our sales workflows easily, automate repetitive tasks, and get a clear view of our pipeline. The reporting features and integrations has made it easier for the team to track. Review collected by and hosted on G2.com.

When opening multiple tabs it takes a lot of time to render Review collected by and hosted on G2.com.

Salesforce is a highly customisable great cloud software. It works well as a clinical system too. It is very secure,'easy to use. Review collected by and hosted on G2.com.

It is very expensive but then again, quality does not go cheap. Review collected by and hosted on G2.com.

Salesforce Platform offers strong customization and scalability, allowing businesses to tailor workflows, data models, and processes to their specific needs. Its ability to centralize data, automate processes, and integrate with multiple tools makes it a powerful foundation for managing business operations efficiently. Review collected by and hosted on G2.com.

Salesforce Platform can be complex to set up and manage, often requiring technical expertise for customization and maintenance. Additionally, costs can increase with advanced features and integrations, and performance can sometimes feel slow with large data volumes. Review collected by and hosted on G2.com.

What I like best about the Salesforce platform is its flexibility, scalability, and ability to adapt to changing business needs. It allows organizations to build highly customized solutions using tools like Apex, Flow, and Lightning while maintaining strong security and performance. Salesforce makes automation easy, improves collaboration across teams, and provides powerful reporting and analytics for better decision-making. Its cloud-based nature ensures accessibility from anywhere, and frequent updates keep the platform innovative and future-ready. Review collected by and hosted on G2.com.

Genuinely there is nothing I dislike about the Salesforce platform. They are the best platform I have ever seen. I daily use Salesforce from last 5 years and have not faced a single issue. Review collected by and hosted on G2.com.

It remains a simple interface to use once you are aware of here things are located.

The introduction of automation has helps to increase efficacy Review collected by and hosted on G2.com.

The app on the mobile phone continue to take a long time before able to use. There are also no offline option which can be challenging to utilise when out on the road with limited signal Review collected by and hosted on G2.com.

A new thing I like about Salesforce Headless 360 Platform is its improved flexibility for building connected digital experiences. It enables businesses to use APIs, automation, and AI capabilities to create more personalized customer experiences while keeping data unified across systems. Review collected by and hosted on G2.com.

Salesforce Headless 360 Platform could improve by making the platform easier to navigate, simplifying setup, and providing clearer guidance and documentation for new users. Review collected by and hosted on G2.com.

The advancements in Flows and the Flow Builder are awesome for customization and automation. Review collected by and hosted on G2.com.

Trailhead learning is often laborious, especially for advanced admins and devs trying to earn certification. Review collected by and hosted on G2.com.

What I like most about Salesforce Platform is its flexibility and scalability. It allows you to customize almost every part of the sales process, from data models to workflows and automations, which makes it very powerful for complex business needs.

I also value the ecosystem and integrations—it connects well with a wide range of tools, and the AppExchange adds a lot of additional functionality. On top of that, the reporting capabilities are quite robust, giving good visibility into pipeline performance and team activity.

Overall, it’s a very solid platform if you need a highly customizable and enterprise-level CRM. Review collected by and hosted on G2.com.

One of the main things I dislike about Salesforce Platform is its complexity. While it’s very powerful, it often requires significant time and technical knowledge to configure and maintain properly, especially for more advanced use cases.

It can also become quite expensive as you scale, since many essential features and integrations are only available in higher-tier plans. Additionally, the user experience isn’t always the most intuitive, which can slow down adoption for non-technical teams.

Overall, it’s a great platform, but it can feel heavy and resource-intensive compared to more user-friendly alternatives. Review collected by and hosted on G2.com.

Salesforce has an important advantage of offering many possibilities for flexibility. Because of its broad base and advanced features based on Apex and Lightning Web Components, the system can be configured as per any kinds of business requirements. Applications like Flow Builder and Process Builder help non-engineers in handling the complexity of linking documents and procedures. This allows organizations to quickly adjust the system as per the changing business environment’s demand without seeking IT department assistance to carry out every single task.

Because an employer’s facilities are in the clouds, this becomes a bonus since most people are working from home and that is essential. The system is flexible in such a way that it has been made for small enterprises or well-endowed large corporations. The integration part with the AppExchange is worth commending as it is a hub for innumerable apps and integrations useful in adding-on Salesforce capabilities even with the limitations of integration of other platforms e.g. Slack and Google Workspace.

Salesforce community consideration is another point to highlight. There is a healthy surrounding within the Salesforce sphere in terms of having a community of developers, volumes of admin, and consulting help and they share what works and what does not, this contributes to a great deal towards problem-solving and learning. Review collected by and hosted on G2.com.

Despite its strength, the platform has many drawbacks. The learning curve is one of the main problems. Navigating the system and determining what you truly need versus what is merely available might be overwhelming due to the abundance of functions.

As a company expands, Salesforce's pricing may potentially become an issue. Despite the platform's range of options, adding additional users, premium features, or AppExchange apps can quickly drive up costs. This can be a big factor for small to medium-sized companies, particularly if extensive customisation or external integrations are needed.

Another area for improvement is the performance and limitations of its declarative tools. Flow Builder and Process Builder are great for building automations without code, but they don’t always provide the flexibility needed for complex or highly customized solutions. As a result, businesses may have to rely on developers and custom Apex code to meet specific requirements, which can slow down implementation and increase long-term maintenance.

Finally, even though the user interface has improved with Lightning Experience, it can still feel unintuitive in certain areas. Some users find navigation between different objects and modules a bit clunky, when working with large amounts of data or building reports.

Conclusion (without confusion): Salesforce is an excellent platform for businesses that scales and customize their CRM experience, with a strong set of features, flexibility, and cloud-based accessibility. That said, it takes time to learn, and the total cost can add up over time—especially as businesses grow. Still, for those who invest in understanding its capabilities, Salesforce can meaningfully enhance productivity and business operations. Review collected by and hosted on G2.com.