--- title: Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews meta_title: 'Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3997 reviews by the users' company size, role or industry to find out how Salesforce Headless 360 Platform (formerly Salesforce Platform) works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3997 scale: '5' date_modified: '2026-07-21' parent_category: name: Development url: https://www.g2.com/categories/development --- # Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews **Vendor:** Salesforce **Category:** [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,997 ## About Salesforce Headless 360 Platform (formerly Salesforce Platform) Salesforce's Agentforce 360 Platform helps IT and security teams innovate fast, deploy securely, and protect their data. With our development and security tools built into the entire agent and app lifecycle on Salesforce, organizations can dive into AI innovation without compromising on security and compliance. And by building on Salesforce, development teams get a head start on AI projects by using the apps, workflows, data streams, and agents they've already built. Developers can develop agents and apps quickly, securely, and reliably, and IT can customize and extend Salesforce across the enterprise. And every customer can protect their data with security and compliance. ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Pros & Cons **What users like:** - Users appreciate the **ease of use** with Salesforce Headless 360, facilitated by its practical training and supportive community. (1639 reviews) - Users value the **flexibility and automation capabilities** of Salesforce Headless 360 Platform for seamless data management. (799 reviews) - Users appreciate the **easy customization** of Salesforce Headless 360 Platform, tailored perfectly for diverse institutional needs. (654 reviews) - Users appreciate the **high customizability** of Salesforce Headless 360 Platform, easily adapting it to diverse educational needs. (651 reviews) - Users appreciate the **extensive customization options** , enhancing their campaign-building experience and meeting diverse business needs. (630 reviews) - Integrations (573 reviews) - Flexibility (545 reviews) - Customer Management (539 reviews) - Users appreciate the **extensive features** of Salesforce Platform, effectively tailoring reports and data to their business needs. (529 reviews) - Easy Integrations (494 reviews) **What users dislike:** - Users often face a **steep learning curve** with Salesforce Headless 360 Platform, which can feel overwhelming for new users. (574 reviews) - Users find the **complexity** of Salesforce Headless 360 Platform to be a significant barrier, particularly for smaller businesses. (525 reviews) - Users highlight the **high cost of ownership** and complexity, making it challenging to manage and learn. (469 reviews) - Users find the **difficult learning** curve of Salesforce Headless 360 Platform challenging, needing significant time and effort to master. (413 reviews) - Users feel Salesforce Headless 360 Platform lacks **certain features and can be overwhelming** due to its complexity. (412 reviews) - Learning Difficulty (390 reviews) - Limitations (370 reviews) - Pricing Issues (354 reviews) - Limited Customization (336 reviews) - Limited Features (318 reviews) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews ### 1. Powerful Feature Set, but a Steep Learning Curve and Time-Consuming Integrations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It has a lot of features and possibilities. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Without any technical knowledge, the platform isn’t easy to use. It takes quite a while to get the hang of it, and setting up integrations can be time-consuming and often requires support from IT teams. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Easy tracking of the customer database. ### 2. Salesforce’s Ease of Use Makes Work Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Brianna M. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I really like the ease of use the salesforce platform has **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** sometimmes its difficult to search, find, or filter things. maybe ai integrations can help **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** crm management, keeping book of business organized ### 3. Site Reliability Engineer **Rating:** 4.5/5.0 stars **Reviewed by:** Shobhit J. | Senior Site Reliability Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The Salesforce Platform excels in low-code customization, powerful automation, and seamless integration capabilities. It offers robust security, real-time analytics, and scalable cloud infrastructure. Backed by a strong ecosystem and developer tools, it supports rapid and secure business application development. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce Platform can be overly complex and difficult to customize without expert knowledge. It also has high licensing costs that may not suit smaller businesses. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** From an SRE perspective, Salesforce Platform helps solve problems around scalability, availability, and observability of business-critical applications. It benefits by offering robust monitoring tools, automated deployments, and built-in failover mechanisms, reducing operational overhead and improving system reliability. ### 4. A Powerful CRM Platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is a very interesting platform that provides us with so many facilities like Flow Builder, App Builder, Custom Objects ,Apex and Lightning Web Components (LWC) that make development easy and efficient. And how can we forget the security model with profiles, roles, and permission sets that makes easy to control access at every level. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The challenge is to navigate through multiple setup menus and inconsistent UI between Classic and Lightning can be confusing at times and certain features require third-party tools or licenses, which may add to the overall cost. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It allow us to automate tasks, centralize data and create applications efficiently and accurately without much coding. It also provides tools to track performance, manage customer relationships, and enforce security policies. It saves time and also reduces error. ### 5. Optimizes Workflows with Stellar Support, But Needs UI Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea M. | Manager Application Engineering - Salesforce, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate how Salesforce optimizes our workflow processes, especially using the Service Cloud and Financial Services Cloud for call centers and sales processes. The platform's significant support network is invaluable, offering assistance when issues arise. Additionally, integrating Salesforce with other platforms like Databricks enhances our capabilities. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find that Salesforce can be very Salesforce agnostic, and it doesn't always think about how the end user experience is. There are lots of unnecessary clicks in the legacy workflow processes. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce optimizes our human antigenic workflow process, enhancing efficiency in our call centers and sales processes. ### 6. Great Platform for Easy App Development and Scaling **Rating:** 4.5/5.0 stars **Reviewed by:** John J. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform provides solid scaffolding for developing applications, making it extremely straightforward to launch and scale even large projects. Reporting is also very easy to handle. Overall, it's a great platform! **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Understanding pricing is rather murky. I would hate to be tasked with costing out a job. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use the Salesforce platform to present CRM solutions to private companies, and it has helped me address a range of client challenges. Additionally, I enjoy utilizing Salesforce during hackathons to demonstrate how companies can implement it to overcome their obstacles more efficiently than with custom-coded alternatives. ### 7. Seamless Integration, Needs Faster Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Anushka S. **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I use Salesforce Platform for sales, and I like the reports and dashboard features. The integration works well, and I find the initial setup very easy. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find the updates a bit slow on Salesforce Platform. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to solve decentralized data issues and improve visibility. ### 8. Comprehensive Account Management Made Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The detailed breakdown of all information in one place and that other bolt-ons can be added etc. All my accounts are documented and audited within SalesForce making managing very strategi accts much easier with all admin. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** nothing to note- SalesForce makes life easy **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** All admin can be captured against all my accounts - email links make life a lot easier and simpler and saves a lot of admin time ### 9. Salesforce: Excellent usability, build a lot of functionality without code, but high licensing costs **Rating:** 4.0/5.0 stars **Reviewed by:** Angela B. | Salesforce System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** There is a lot of configuration a Sys Admin can do without code - creating apps, custom objects, workflows, and dashboards. They value customer input and requests for features Usability is something they prioritize and a strength. They have quarterly releases, always rolling out new features. They have extensive training and documentation The Support team is responsive. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The main downside is cost of user licenses. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** By using Salesforce features and automation, I have achieved higher productivity rates for my team, improving iyr daily work through the use of automation and technical development features. ### 10. Powerful Low-Code Platform with High Costs for Growing Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The Salesforce Platform is one of the most robust and extensible low-code platforms available today. It allows businesses to build, integrate, and automate applications with minimal coding effort while leveraging Salesforce’s reliable cloud infrastructure and security model. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Licensing, data storage, and add-on services can be expensive, particularly for mid-sized businesses scaling up. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** been instrumental in streamlining complex sales, service, and operations workflows across multiple regions and property partners. Before implementation, data was siloed across departments—sales, client success, and field operations used different systems, making visibility and coordination difficult. The Salesforce Platform solved this by creating a single, centralized ecosystem where all customer, property, and service data is connected. It enables real-time collaboration between sales teams, account managers, and field technicians, ensuring that information flows seamlessly from opportunity creation to service delivery. ### 11. Sales force Made Document Sharing Easy Across the Whole Organization **Rating:** 5.0/5.0 stars **Reviewed by:** rubi r. | call center representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sales force was a big part of my previous employment. It helped us all share documents amounts a whole origination. It was easy fast and convenient. We relied on salesforce for daily tasks. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** We did not have any issues with this software. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** sharing documents and uploading as well. ### 12. Powerful tool for customer data and case management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Gives a complete 360° view of customer and accountant cases, with a highly customisable dashboard and reports. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Some reporting and customization may require help from an admin. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Real-time insights across sites through the dashboard and reports help improve case and escalation handling, and they enhance customer collaboration. ### 13. Highly Customizable Salesforce That Fits Our Workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about Salesforce is how customizable it is. I can shape it around my workflows instead of changing how I work to fit the tool. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I dont like the pricing. The licenses and add-ons are expensive, and costs go up quickly once you need more than the basics. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce solves the problem of managing customer data across teams. It gives me one central CRM to track leads, sales and interactions, which has improved our visibility, collaboration, and decision-making. ### 14. Great, user friendly CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Joe T. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is an excellent platform, it has a nice simple user interface but is packed with complex features and functions. Support is always on hand when needed too. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Not a big fan of the Lightning Experience but thats just a personal preference. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Managing and manipulating our data effectively. We have lots of employees at different levels in different departments who needs access to our data, from customer success to sales. Salesforce allows each department to easily manage this. ### 15. Seamless Accounts & CRM Integration Across Multiple Apps **Rating:** 4.5/5.0 stars **Reviewed by:** Dipesh J. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** the best thing about the platform is accounts and crm integration with multiple apps **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** the service is little slow and needs improvement **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** IT is helping with sales accounts renewals and entire crm around it ### 16. Best CRM platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jagadish K. | Sr.Specialist Talent Acquisition, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like best about the Salesforce Platform from a capabilities standpoint is its comprehensive low-code/no-code development environment combined with its enterprise-grade scalability. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** no platform is perfect, and Salesforce definitely has its drawbacks, especially depending on how and where it’s used. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The Salesforce Platform is designed to solve a broad set of business and technology problems, primarily related to customer relationship management, workflow automation, data visibility, and scalability. ### 17. A Beast to Get Right **Rating:** 4.0/5.0 stars **Reviewed by:** Dhruvi B. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is highly scalable and customizable we can build entirely new apps to match company's unique workflows to match unique process. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce platform licence purchasing cost is very high for small organisations to use it with high features **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce is highly scalable and developed platform to perform multiple operations on cloud without setting a special server to use and also run smoothly with vast amount of organisations data to handle multiple tasks ### 18. Outstanding Experience from Start to Finish **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Highly customizable (no-code + pro-code options) End-to-end platform (Sales, Service, Marketing, Automation, AI) Powerful automation tools (Flows) Scalable for small to enterprise-level companies Huge AppExchange marketplace (7,000+ apps) Strong security and compliance Real-time reporting & dashboards Einstein AI for predictions and insights Integrates easily with almost any system Massive learning ecosystem (Trailhead **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Nothing so far it's good platform. It's always easy to use platform **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Automated workflows reduce manual tasks and errors Dashboards give instant visibility into performance Easier collaboration across teams (sales, service, support) Faster follow-ups → better customer experience You can build apps or changes without relying heavily on developers Your productivity increases due to streamlined processes ### 19. Clean UI and useful for big business **Rating:** 4.0/5.0 stars **Reviewed by:** Dev M. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is highly managed and scalable for big amount of data. it handles all load perfectly and also UI easy to understand **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce has some platform governor limits. sometimes it will take more time to integrate some bulk data managing due to governor, CPU limits. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce is highly scalable and managed and efficient for large amount of data's handling and seamless working. It is on a cloud based this feature is very useful to all user. UI is very clean and easy to understand for new users. ### 20. Great Usability and Customization, but Extra Costs for New Features **Rating:** 5.0/5.0 stars **Reviewed by:** Remagio D. | Salesforce Architect, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform stands out for its ease of use and customization options. It provides a wide range of tools that help both admins and users accomplish their tasks efficiently. Additionally, it includes built-in integration capabilities, making it even more versatile. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Many of the new and innovative features require an extra payment, which makes it even more tempting to avoid adopting them. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Customer Relationship Management is important to me, especially when it comes to integration requirements and automation. These aspects play a key role in how effective the system can be. ### 21. Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon R. | Service Quality Evaluator II, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The most helpful thing about Salesforce is that it centralizes and streamlines how businesses manage relationships with customers, while the upside is its ability to boost efficiency, support growth, and provide deep insights. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is powerful and flexible, but what I tend to dislike is the steep learning curve, high cost, and complexity of customization. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce solves the problem of scattered data, inconsistent processes, and lack of visibility. In quality assurance, that benefits me because I can rely on one central system to monitor workflows, validate accuracy, and track issues. The automation reduces human error, the reporting tools highlight quality gaps in real time, and the traceability makes it easier to confirm that standards are consistently met, ### 22. Salesforce- great tool for Customer Success Managers and Sales teams **Rating:** 5.0/5.0 stars **Reviewed by:** Suriti A. | Customer Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Helps me have a comprehensive view of my accounts. Lets me keep a track of my opportunities that helps me drive better forecast calls. The UI is very simple and easy to navigate through. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I don't see any issues with the current platform. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It's helping Customer Success Managers such as me to drive better value for our clients by making CRM processes easy. The platform is easy to use, helps us keep a track of our accounts and essentially, supports me on my entire customer lifecycle- from onboarding to renewals. ### 23. Good integration with multiple internal clouds and applications **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The dedicated application clouds like Sales, Commerce and Marketing enable better management of services while also maintaining relationship between them. Easily integrates various other platforms like Boomi, Drupal, etc. Granular level of permissions control is available. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It takes some time to be acquainted with all the features. Requires more practice. Implementation of even a small feature requires rigorous testing due to cloud interdependency. Customer support is often unaware of certain concepts and many times need a consultation with product/engineering team which takes time. Version control is difficult. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** My team primarily uses Salesforce for Commerce cloud and rarely on other clouds. We often use the B2B storefront setup in Salesforce along with app builder for the site layout. We make use of LWC (Lightning Web Components), Apex and Flows to ensure smooth running of all our clouds and applications. ### 24. Salesforce is a Flexible Platform That Adapts to Our Business Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce Platform gives us the flexibility to build and customize solutions that match our exact business process. I use regularly on daily basis. I like how we can create custom Applications, automate workflows, and manage data all in one place. And its also easy to use interface is also smooth users can easily navigate. Implementation took planning, but the setup process was well-supported, and integration with other tools like marketing automation and customer service software went smoothly. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Nothing from my side it well structure, everything is going smoothly **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps me a lot its like all in one place, you don't need to another tool. It allows us to centralize our data, streamline processes, and create tailored solutions without needing multiple disconnected system. ### 25. The Most Powerful and Complete CRM on the Market **Rating:** 5.0/5.0 stars **Reviewed by:** Olga Z. | Vice President, Product Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is the most powerful and complete CRM on the market. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** If not managed properly, it becomes messy and duplicative. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It is the source of truth about customers and prospects. ### 26. Love the Campaign and Journey Sections **Rating:** 5.0/5.0 stars **Reviewed by:** AMOL J. | ASSISTANT PROFESSOR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like campain and Journey section and no server setup is required. It is scalable too. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** it is costly. It is difficult to Migrate. We dont have direct access to server. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Managing Students data. By using automation, less efforts need to be taken. ### 27. Great tool for self-management **Rating:** 4.5/5.0 stars **Reviewed by:** Marcio J. | Financial Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The level of personalization of the dashboards, queues and the many ways you can manage/view your daily demands are really great and simple to navigate. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** When a certain level of complexity is reached in a specific case, the platform tends to become a lot slower than before, making the experience a little slower to work through. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Organizing day-to-day demands in a easy way ### 28. Integrates CRM Data Seamlessly, Eliminates Extra Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Anshul S. **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate how Salesforce Platform integrates all CRM data and datasets in one place, reducing the need for multiple tools. This has streamlined operations and improved efficiency. I find the ability to query data through the agent source particularly useful, meeting our business needs effectively. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The initial setup of Salesforce Platform required obtaining certifications to access client data, which was a necessary but perhaps inconvenient step. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I find the product integrates all our CRM data and datasets in one place, eliminating other tools and enhancing efficiency. ### 29. Thee CRM for businesses! **Rating:** 5.0/5.0 stars **Reviewed by:** Signe E. | Manager, GTM Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I think the most useful attribute of the platform is the data transparency and full view it offers the business. Seeing a customers lifetime interactions with us has been extremely helpful in identifying focus areas. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Occasionally, it seems that old Salesforce functionality can somewhat hinder the backend experience. I do find that there are still several things that cannot be adjusted in Setup that I would expect to. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It gives our users a single place to see and interact with our customer data and take action. ### 30. Good Customizable CRM as per your requirements **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** We integrated Salesforce into our System to pull Leads and Contacts through using APIs. APIs work well; we were able to pass filters as needed. Response time was good. OAuth connector apps work very well without any issues. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes I would get lost in the UI if I logged in after a few days. Sometimes it is hard to find menu options because there are a lot of options. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I worked on Salesforce to pull and push leads and contacts from and to our system and Salesforce. The data was used further by our clients. They were using salesforce campaings. ### 31. Easy and clean UI platform **Rating:** 4.0/5.0 stars **Reviewed by:** Zubin B. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is highly scalable and used for small and big business organisation to handle their data and functionality seamlessly and with more security. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Some enterprise org features for use we have to purchase additional licences. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce is highly scalable and developed software for small business and also used for large business organisation to handle their vast amount of data seamless without more loading and less configuration to run on any system. ### 32. Great Infrastructure and Low-Code Automation, but Disappointing UI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate having the necessary infrastructure, such as objects and fields, to store the most important information about customers and partners. I also value the low-code options available for easily creating automations. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Configuring Experience Cloud feels overly complex and not very user-friendly. Additionally, the sharing settings seem limited and do not offer enough options. The UI of the records inside Salesforce. Also the ui inside Salesforce records is not comfortable. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We avoid missing important data by consistently keeping and tracking information, primarily about our customers as well as our partners. Our work processes are streamlined by using a tool that ensures both our sales and support teams stay updated. Additionally, we are able to calculate KPIs and benefit from a reliable reporting system. ### 33. Great Feature Integration and UI, but Frequent OS Updates Needed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Info integration is great on this platform. A wide array of features are present such a dashboard preview, attendance marking, data extraction using single key. Apart from the features UI is convenient and seamless. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform consistently demands the latest update of the operating system it runs on, which means I have to upgrade frequently. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform offers all the essential features and advantages I need as an administrator and team lead to effectively manage and organize important data, set objectives, and plan for goal management. ### 34. Powerful Customization in Salesforce, but Needs Better Org Documentation Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Rob Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The possibility of things you can build and support within Salesforce is so vast. You can find a solution for almost any business problem you face to be solved within Salesforce. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I would like a way to have documentation of the org you built to be extracted and can reviewed. Such as custom objects, profiles, security setup, and functions of flows that have been built out. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Providing and end to end application and payment reimbursement submission process for all of our union members and non-members. ### 35. Solve business with CMS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is very easy to use. You can implement your fundamentals very easily as per your use case. Technical and non-technical person can use it without any huddle. It has got very good customer support. If got stuck with platform then you can ask your query to customer support and they reply quickly. If your business moves to this platform very hard to switch as your business will use this platform frequently. It has got plenty of features, sales, cloud, marketing, AI etc... Its integration is very easy their API document is very clear. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I guess these platform has a lot of no code tool components that restricts developers to code for their use case as probably it provides every component **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It solves most of the business use cases. It is a Centralized custom data i.e Centralize all the customer data across the platform. Also we can have workflows or can automate the repetitive process. Real time tracking of the business can be seen with their dashboard. Can grow business by leveraging their platform components or features ### 36. Great Replacement for Sibel CRM: Easy and Well-Designed Case Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Cloud-based CRM automation, AI-powered analytics, customizable dashboards, seamless integration, mobile access, workflow automation, customer 360 view, scalability, AppExchange marketplace, robust security, and extensive third-party integrations.​​​​​​​​​​​​​​​​ **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** • **High Cost** - Expensive licensing fees, add-ons, and implementation costs make it prohibitive for small businesses • **Steep Learning Curve** - Complex interface and extensive features require significant training time and technical expertise • **Over-Customization Complexity** - While customizable, modifications often require developers and can lead to maintenance challenges​​​​​​​​​​​​​​​​ **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** - Eliminate on-premise infrastructure costs, reduce IT maintenance burden, and gain automatic updates with new - Intuitive, mobile-friendly interface increases user adoption and productivity compared to Siebel’s complex, - Access robust AppExchange ecosystem with thousands of pre-built integrations and leverage AI capabilities through Einstein for predictive analytics​​​​​​​​​​​​​​​​ ### 37. Highly Customizable Cloud Storage with Better Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Saurabh S. | Senior Relationship Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Many customizable features for diiferent business needs, here we can get cloud based storage, and better customer support **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Cost is very high, without technical help we cannot customize many features **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Managing the leads with its automation ### 38. Seamless Integrations and Effortless CRM Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It's integrations with other platforms. The fact that it's ubiquitous with the word CRM. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Too much tooling available in the platform so can be hard to use or know where to find information. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Managing leads and finding information about deals, prospects and customers ### 39. Easy to Use and Highly Customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** This software is easy to use, and it allows you to customize it according to your specific process. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is quite expensive, and not every organization may be able to afford it. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It is helping in better reporting for all the stake holders ### 40. Streamlined Sales with Easy Setup and Excellent Features **Rating:** 4.5/5.0 stars **Reviewed by:** Chad S. **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find Salesforce Platform beneficial as it provides clear visibility into our sales process, enhancing efficiency. Setting it up was relatively easy, which I appreciate. I find the electronic signature feature through DocuSign and the Experience Cloud particularly useful. The platform’s user-friendly nature is a significant plus. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** {"I find managing Salesforce Platform somewhat challenging and feel that reducing the technical debt would significantly improve the overall experience."} **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I find Salesforce Platform gives us visibility into the sales process, helping us make it more efficient. ### 41. Great for Unified Data, but Challenging Feature Implementation as a Solo Admin **Rating:** 4.0/5.0 stars **Reviewed by:** Jacob K. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It operates fantastically as a cross-organizational source of truth, allowing us to provide both golden customer records for our sellers and high quality dashboards for executives. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Implementation and visibility of new features can be difficult, as a solo admin it can be difficult to identify blind spots and features that are being underutilized, and even if I do, rolling them out by myself usually presents a challenge. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce operates as a sales database, outreach tracker, and a means of tracking and setting organizational goals. ### 42. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Customizable, lots of features/textboxes to track all data. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Issues with sending emails and setting up email cadences. Emails sent from salesforce land in spam, cadences did not work. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** CRM, managing all prospective, current, and past customer data. ### 43. Powerful Customization and Integration, but High Costs and Complexity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Among the top features of the Salesforce Platform are its impressive customization options, enabling businesses to adapt the system to their unique requirements. Additionally, its robust integration capabilities make it easy to connect Salesforce with a variety of other applications, further enhancing its versatility. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The primary drawbacks of the Salesforce platform are its high costs and complexity, as well as a steep learning curve and difficulties with customization. Many users consider the platform to be expensive, often citing hidden fees and an abundance of features that may not be necessary for their needs. This can make Salesforce feel overwhelming and particularly challenging for small teams to implement and use effectively. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Create in master cloud data source for e2e business ### 44. Effective Sales Tracking with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Savannah B. **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find the Outlook and Teams integration with Salesforce most useful, enhancing our coordination significantly. Salesforce is instrumental in helping us effectively track sales and update our pipeline, streamlining our sales operations. The access to support is a major factor for continuing with Salesforce, as it provides essential assistance when needed. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find the process of submitting tickets cumbersome as it requires going through Agentforce, which seems like an unnecessary hurdle. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce to effectively track sales and update our pipeline. ### 45. Great platform for building custom solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Hiral J. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is very useful for building custom apps without needing to code everything from scratch. It connects very well with other salesforce tools, and the drag & drop features makes features make setup easy. And also Best for solving specific business needs quickly. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** sometimes it feels little bit slow, and figuring out some complex features is confusing sometimes. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It helps us build and customize apps quickly without needing heavy coding, which saves time and reduces dependency on developers ### 46. Powerful Access Control, but Profile Management Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The best thing is about how finely you can restrict and provide access to users and decide what they can do with the data. Now with Agentforce, the complexity of understanding why someone cannot perform a task has become so easy. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The need to get rid of profile is much needed as it gets confusing and should only work with permission sets. And removal of workflows and process builder by making it mandatory to migrate to flows as it is a much stronger tool. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** From a technical perspective, it provides low-code and pro-code tools — like Flow Builder, Apex, Lightning Web Components, and API integrations — to quickly build scalable, secure, and customized applications without needing to manage infrastructure. ### 47. Comprehensive Platform for Business Needs, Though a Bit Pricey **Rating:** 5.0/5.0 stars **Reviewed by:** Chethan S. | Chief Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Its best platform to cater all your needs either be sales, service or any other business problems. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Its bit pricey as of now, but we need to look at the value its adding. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** All type of business problems are being resolved by this. ### 48. Best CRM for all Business Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Vikash C. | Analyst Business and marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce CRM has lot more features and functionality any business can think off. It his highly customizable low code platform which makes it easy to adopt as per business process needs. Customer support is good and we use it very frequently. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It's is expensive for smaller business rather then other crm **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** End to End Business process management. ### 49. Transformative CRM with Analytics Powerhouse **Rating:** 4.5/5.0 stars **Reviewed by:** rishi d. | Animator **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate Salesforce's robust CRM capabilities, which have been indispensable for tracking client and customer data over our seven to eight years of use. The platform's out-of-the-box solutions fit our needs perfectly. I also find Einstein Analytics and Tableau very useful for data visualization, enhancing our ability to manage and analyze information effectively. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** No it’s all good **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce to manage client data effectively, track sales, and leverage Einstein Analytics and Tableau for visualization, enhancing data management and insights. ### 50. Great Potential for Business Connectivity, but Deployment Can Be Complex **Rating:** 4.5/5.0 stars **Reviewed by:** Javier M. | Chief Digital and CRM Officer, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Has a huge potencial to connecy people for business but also, to create New business capacilities **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It can be complex to deploy projects when you already have other core systems running in the production environment. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Connect marketing efforts (MQL) with business objectives (SQL). ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Discussions - [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) - 5 comments, 2 upvotes - [What is Salesforce Mobile used for?](https://www.g2.com/discussions/what-is-salesforce-mobile-used-for) - 1 comment, 1 upvote - [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) - 2 comments, 1 upvote - [How do I create a test environment in Salesforce?](https://www.g2.com/discussions/how-do-i-create-a-test-environment-in-salesforce) - 1 comment, 1 upvote - [How to reply Facebook comments](https://www.g2.com/discussions/how-to-reply-facebook-comments) - 2 comments, 1 upvote - [View Salesforce Headless 360 Platform (formerly Salesforce Platform) pricing details and edition comparison](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+10%3A40%3A59+-0500&secure%5Bsession_id%5D=26b37293-4910-4633-bc14-7293c9ba4296&secure%5Btoken%5D=40f58ee40a1eb7198bdfcd38fbe568e41a6b4a5a7cb9203ce6f507e8221510a0&format=llm_user) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Integrations - 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[Ubona Contact Center Solution](https://www.g2.com/products/ubona-contact-center-solution/reviews) - [Universe](https://www.g2.com/products/universe/reviews) - [Vanta](https://www.g2.com/products/vanta/reviews) - [WebAssign](https://www.g2.com/products/webassign/reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Features **Data Masking** - Sensitive Fields - Dynamic Masking - Static Masking - Consistent Masking - Random Masking **Administration** - Application Deployment - Native Deployment - Data Security - Access Control - Scalability - Lifecycle Management **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **Functionality** - Data Migration - Data Variety - Alerts and Logging - Data Replication **Functionality** - Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Self-registration and self-service - Authentication - Scalability - Consent and preference management - Social login - Customer data linking **Functionality** - User provisioning - Password manager - Single Sign-on - Enforces policies - Authentication - Multi-factor authentication **Management** - Configuration Management - Access Control - Orchestration **Functionality** - App complexity - App Variety - Customized Branding - Application Templates **Functionality** - Ease of Use - File Management - Multi-Language Support - Customization - Straight-Out-the-Box Functionality - Help Guides - Patching & Updates **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Application Design** - UI Code Extending - Programming Code Extending - Customized Branding - Application Templates - Workflows **Development** - Application Deployment - Development Tools - Development Environment - Language Support - Testing **User Interface Design** - WYSIWYG Editor - Customized Branding - App Templates - Workflow Management **Compliance** - Access Management - At-Risk Analysis - DLP Configuration - Sensitive Data Compliance **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege **Management** - Backup and Recovery - Integration Variety - Access and Security - Real time Monitoring ** Type** - On-premises solution - Cloud-solution **Functionality** - Automation - Integrations - Extensibility **Data Control** - Data Migration - Data Synchronization - Data Security **AI Authentication Risk Management - Customer Identity and Access Management (CIAM)** - Adaptive MFA - Anomaly Detection - Fraudulent Login Detection - Adaptive Authentication Policies - Risk-Based Authentication **Data Control** - Data Migration - Data Synchronization - Data Security **Database** - Database Management - Analytics - Auto Scaling - Backup / Recovery - Storage **Data Control** - Data Migration - Data Synchronization - Data Security **Administration** - Database Management - Deduplication - Backup - API / integrations **Development** - Application Templates - UI Code Extending - WYSIWYG Editor - Collaborative Development **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection ** Reporting** - Tracking - Reporting - Access & Permission Change Reporting - Compliance & Audit Trail Export **Security** - Data Protection **Processes** - Pipeline Control - Workflow Visualization - Continuous Deployment **Agentic AI - Drag and Drop App Builder** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)** - Behavioral Biometric Analysis - Liveness Detection **Publishing** - Application Deployment - Platform Compatability - Lifecycle Management **Infrastructure** - Networking - Virtual Machines - Security **Publishing** - Application Deployment - Platform Compatibility - Lifecycle Management **Security ** - Multi-Factor Authentication - Data Transport - Data Types - Security Tools **Reporting** - Audit log - Reporting **Agentic AI - Low-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - No-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Cloud Migration** - Autonomous Task Execution - Multi-step Planning - Decision Making **Authentication & Authorization - Identity and Access Management (IAM)** - Adaptive & Contextual Access Control **AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)** - Account Recovery Assistants - Constraint Enforcement **Administration & Governance - Identity and Access Management (IAM)** - Identity Lifecycle Management - Self‑Service Account Management **Generative AI - Identity and Access Management (IAM)** - AI‑Driven Access Anomaly Detection - Automated Policy Tuning - Predictive Role Recommendations ## Top Salesforce Headless 360 Platform (formerly Salesforce Platform) Alternatives - [Quickbase](https://www.g2.com/products/quickbase/reviews) - 4.5/5.0 (1,518 reviews) - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) - 4.5/5.0 (495 reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews)