--- title: Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews meta\_title: 'Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 3994 reviews by the users' company size, role or industry to find out how Salesforce Headless 360 Platform (formerly Salesforce Platform) works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 3994 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### Salesforce Headless 360 Platform (formerly Salesforce Platform) Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** with Salesforce Headless 360, facilitated by its practical training and supportive community. [(1635 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1166607&qs=pros-and-cons#reviews) Users value the **flexibility and automation capabilities** of Salesforce Headless 360 Platform for seamless data management. [(796 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1163191&qs=pros-and-cons#reviews) Users appreciate the **easy customization** of Salesforce Headless 360 Platform, tailored perfectly for diverse institutional needs. [(651 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1167457&qs=pros-and-cons#reviews) Users appreciate the **high customizability** of Salesforce Headless 360 Platform, easily adapting it to diverse educational needs. [(649 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1157658&qs=pros-and-cons#reviews) Users appreciate the **extensive customization options** , enhancing their campaign-building experience and meeting diverse business needs. [(628 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1157330&qs=pros-and-cons#reviews) Users often face a **steep learning curve** with Salesforce Headless 360 Platform, which can feel overwhelming for new users. [(573 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1161553&qs=pros-and-cons#reviews) Users find the **complexity** of Salesforce Headless 360 Platform to be a significant barrier, particularly for smaller businesses. [(524 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1161923&qs=pros-and-cons#reviews) Users highlight the **high cost of ownership** and complexity, making it challenging to manage and learn. [(467 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1167543&qs=pros-and-cons#reviews) Users find the **difficult learning** curve of Salesforce Headless 360 Platform challenging, needing significant time and effort to master. [(412 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1162265&qs=pros-and-cons#reviews) Users feel Salesforce Headless 360 Platform lacks **certain features and can be overwhelming** due to its complexity. [(411 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1160651&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Salesforce Headless 360 Platform (formerly Salesforce Platform) ##### 1. Ease of Use Users appreciate the **ease of use** with Salesforce Headless 360, facilitated by its practical training and supportive community. [ See 1635 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1166607&qs=pros-and-cons#reviews) See Related User Reviews ![Sachin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin K.") SK Sachin K. Mid-Market (51-1000 emp.) 5.0/5 "One of the Top Crm" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Use of the Einstein ai and other exciting features related to ai agents are awesome ![Shrinath S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shrinath S.") SS Shrinath S. Small-Business (50 or fewer emp.) 4.0/5 "Agentforce for every business" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Agentforce 360 is an AI-enabled platform and it can be used for various business needs. The solutions are very flexible and can be tailored for busine ##### 2. Features Users value the **flexibility and automation capabilities** of Salesforce Headless 360 Platform for seamless data management. [ See 796 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1163191&qs=pros-and-cons#reviews) See Related User Reviews ![Swaraj Kumar M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swaraj Kumar M.") SM Swaraj Kumar M. Mid-Market (51-1000 emp.) 5.0/5 "Reliable Enterprise platform that keeps Evolving" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? I my current role I use mainly for building and maintaining demo environments and integrations.I really like how easily it connects with iPaas tools t ![Brad G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad G.") BG Brad G. Mid-Market (51-1000 emp.) 5.0/5 "Salesforce is the Best!" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Still the same awesome and robust SF, just with a new name. ##### 3. Customization Users appreciate the **easy customization** of Salesforce Headless 360 Platform, tailored perfectly for diverse institutional needs. [ See 651 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1167457&qs=pros-and-cons#reviews) See Related User Reviews ![Sachin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin K.") SK Sachin K. Mid-Market (51-1000 emp.) 5.0/5 "One of the Top Crm" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Use of the Einstein ai and other exciting features related to ai agents are awesome ![George L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George L.") GL George L. Mid-Market (51-1000 emp.) 4.5/5 "A scalable platform" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? AI-first architecture. Rather than treating AI as an add-on, Headless 360 is designed so AI agents can securely discover and execute business capabili ##### 4. Customizability Users appreciate the **high customizability** of Salesforce Headless 360 Platform, easily adapting it to diverse educational needs. [ See 649 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1157658&qs=pros-and-cons#reviews) See Related User Reviews ![Sachin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin K.") SK Sachin K. Mid-Market (51-1000 emp.) 5.0/5 "One of the Top Crm" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Use of the Einstein ai and other exciting features related to ai agents are awesome ![Kiran M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kiran M.") KM Kiran M. Mid-Market (51-1000 emp.) 4.5/5 "Robust, Scalable Platform for Low-Code & Custom Enterprise Development" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The continued improvements to API capabilities and headless integration options have made connecting Salesforce with external systems and workflow aut ##### 5. Customization Options Users appreciate the **extensive customization options** , enhancing their campaign-building experience and meeting diverse business needs. [ See 628 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1157330&qs=pros-and-cons#reviews) See Related User Reviews ![Sachin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin K.") SK Sachin K. Mid-Market (51-1000 emp.) 5.0/5 "One of the Top Crm" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Use of the Einstein ai and other exciting features related to ai agents are awesome ![Kiran M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kiran M.") KM Kiran M. Mid-Market (51-1000 emp.) 4.5/5 "Robust, Scalable Platform for Low-Code & Custom Enterprise Development" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The continued improvements to API capabilities and headless integration options have made connecting Salesforce with external systems and workflow aut ### 5 Cons or Disadvantages of Salesforce Headless 360 Platform (formerly Salesforce Platform) ##### 1. Learning Curve Users often face a **steep learning curve** with Salesforce Headless 360 Platform, which can feel overwhelming for new users. [ See 573 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1161553&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Having used Salesforce extensively, I find it to be a reliable platform that helps streamline project execution, customer communication, and overall task management." What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Over time, the platform has become easier to navigate, but there is still room for improvement. Some administrative tasks and page loads can be slow, ![Shubham S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubham S.") SS Shubham S. Mid-Market (51-1000 emp.) 5.0/5 "Salesforce Headless 360 Platform -Flexible and Scalable Salesforce Development Platform" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The biggest challenge is the complexity of integrating and managing multiple APIs and services. The learning curve can be steep, debugging distributed ##### 2. Complexity Users find the **complexity** of Salesforce Headless 360 Platform to be a significant barrier, particularly for smaller businesses. [ See 524 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1161923&qs=pros-and-cons#reviews) See Related User Reviews ![Shubham S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubham S.") SS Shubham S. Mid-Market (51-1000 emp.) 5.0/5 "Salesforce Headless 360 Platform -Flexible and Scalable Salesforce Development Platform" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The biggest challenge is the complexity of integrating and managing multiple APIs and services. The learning curve can be steep, debugging distributed ![Swaraj Kumar M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swaraj Kumar M.") SM Swaraj Kumar M. Mid-Market (51-1000 emp.) 5.0/5 "Reliable Enterprise platform that keeps Evolving" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The shadow DOM based UI still makes automated testing tricky from a Testers perspective. Also API limits on lower editions and teh overall licensing c ##### 3. Expensive Users highlight the **high cost of ownership** and complexity, making it challenging to manage and learn. [ See 467 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1167543&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 4.5/5 "Intelligence Insights " What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Reducing complexity for Salesforce users by enabling agentic applications. ![Rojin V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rojin V.") RV Rojin V. Small-Business (50 or fewer emp.) 5.0/5 "User Review" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Better out-of-the-box templates and guided tutorials. Right now you need solid dev + AI skills to use the 60+ MCP tools effectively. More low-code/no- ##### 4. Difficult Learning Users find the **difficult learning** curve of Salesforce Headless 360 Platform challenging, needing significant time and effort to master. [ See 412 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1162265&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Having used Salesforce extensively, I find it to be a reliable platform that helps streamline project execution, customer communication, and overall task management." What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Over time, the platform has become easier to navigate, but there is still room for improvement. Some administrative tasks and page loads can be slow, ![Shubham S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubham S.") SS Shubham S. Mid-Market (51-1000 emp.) 5.0/5 "Salesforce Headless 360 Platform -Flexible and Scalable Salesforce Development Platform" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The biggest challenge is the complexity of integrating and managing multiple APIs and services. The learning curve can be steep, debugging distributed ##### 5. Missing Features Users feel Salesforce Headless 360 Platform lacks **certain features and can be overwhelming** due to its complexity. [ See 411 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1160651&qs=pros-and-cons#reviews) See Related User Reviews ![Sachin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin K.") SK Sachin K. Mid-Market (51-1000 emp.) 5.0/5 "One of the Top Crm" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Improve the Change set deployment search bar , for searching of components to add quickly. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Good CRM" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Better onoarding guides more end to end examples ![Vaibhav K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vaibhav K.") VK Vaibhav K. Salesforce Consultant Information Technology and Services Mid-Market (51-1000 emp.) 5/1/2026 "A Complete Enterprise Platform for Integration, Automation, and AI" 3/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? What I like best about Agentforce 360 Platform is its well-rounded capabilities across UI/UX, integrations, performance, and AI-driven features, making it a strong foundation for enterprise applications. The UI/UX is intuitive and modern, with flexible customization options that make it easy for both developers and business users to navigate and build solutions efficiently. The low-code capabilities significantly improve productivity and reduce development time. One of the biggest strengths is its integration ecosystem. The platform enables seamless connectivity with Salesforce products and external systems via APIs, connectors, and middleware, allowing organizations to create a unified data layer and automate end-to-end business processes. In terms of performance, the platform is highly reliable and scalable, capable of handling large volumes of data and complex transactions with consistent uptime and stability. While the pricing is on the higher side, it delivers strong ROI through automation, faster time-to-market, and improved operational efficiency, making it a worthwhile investment for long-term digital transformation. The support and onboarding experience is also solid, with extensive documentation, Trailhead resources, and an active community. Salesforce support and partner ecosystem further enhance implementation and troubleshooting. Lastly, the AI and intelligence capabilities, especially with Agentforce and Einstein, add significant value by enabling automation, predictive insights, and enhanced customer and employee experiences. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? While Agentforce 360 Platform is powerful, there are a few areas that could be improved. The pricing can be a concern, especially for small to mid-sized organizations. Licensing, add-ons, and implementation costs can add up quickly, making it less accessible without a clear ROI plan. The platform also has a steep learning curve. Despite its low-code capabilities, understanding the full ecosystem—especially for complex integrations and advanced customizations—requires significant expertise. From a UI/UX perspective, while generally good, some areas still feel fragmented across different modules, and navigating between legacy and modern interfaces can occasionally impact user experience. Performance is usually strong, but in highly customized or heavily integrated environments, there can be occasional latency or governor limit constraints that require careful design considerations. Support is helpful, but response times and resolution quality can sometimes vary depending on the issue severity and support tier. Lastly, while AI capabilities are promising, features like Agentforce and Einstein may require additional setup, data readiness, and licensing, which can slow down adoption and limit immediate value realization. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? Agentforce 360 Platform helps solve the challenge of fragmented systems and disconnected data across the organization. By providing a unified platform, it enables us to integrate multiple applications, APIs, and data sources into a single ecosystem, which improves data visibility and consistency. It also addresses inefficiencies in manual and repetitive processes. With its automation capabilities, we are able to streamline workflows, reduce human errors, and improve overall operational efficiency. This has significantly reduced turnaround time for key business processes. Another major problem it solves is the lack of scalability in traditional systems. The platform allows us to build and extend applications quickly, supporting growing business needs without major rework. Additionally, it helps bridge the gap between business and IT teams through its low-code capabilities, enabling faster development and collaboration. The benefits we’ve seen include faster time-to-market, improved productivity, better decision-making through unified data, and the ability to deliver more connected and personalized customer experiences. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Shrinath S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shrinath S.") SS Shrinath S. Salesforce Developer Intern Small-Business (50 or fewer emp.) 12/24/2022 "Agentforce for every business" 4/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Agentforce 360 is an AI-enabled platform and it can be used for various business needs. The solutions are very flexible and can be tailored for business needs. The addition of Data 360 is again there to egt data from various sources and get a holistic view of consumers to give them a custom-tailored, personalised experience. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The platform is continuously improving with customer feedback and integration with the latest technology and features. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? Salesforce is solving business problems. Letting businesses connect with their customers and generate more leads with an improved success rate. Providing a single platform to get overall view of the customer. Review collected by and hosted on G2.com. Show More 8/5/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Maradana H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maradana H.") MH Maradana H. Cyber Security Student Enterprise (\> 1000 emp.) 8/4/2026 "Low-Code Automation and Powerful APIs for Building Scalable Apps" 4/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The best aspect is the low-code automation combined with powerful API integration. Salesforce allows us to rapidly build scalable apps and automate complex business processes using Flows and custom Apex/LWC code. The headless approach offers total freedom over front-end design while maintaining a unified customer data model in the backend. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The main downside is the high cost and complex pricing structure, which can scale up quickly as needs grow. Additionally, there is a steep learning curve, often requiring certified administrators or developers for advanced customization. The frequent rebranding and interface updates can also create confusion for end users. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? Salesforce Platform helps us break down data silos across our sales, service, and marketing teams. It unifies customer data into a single source of truth, allowing us to deliver a more seamless and personalized customer experience while eliminating redundant data entry. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MR Miguel R. CTO Small-Business (50 or fewer emp.) 9/16/2025 "Highly robust API-first architecture, but requires a steep onboarding phase." 5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The headless architecture provides incredible flexibility for decoupling our front-end presentation layer from core business logic. The API reliability has significantly improved, allowing our development team to deploy custom microservices and adapt faster to changing enterprise requirements without running into rigid framework limitations. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The initial setup overhead remains high, and the technical documentation could benefit from more comprehensive, real-world boilerplate templates for junior developers. Additionally, the native debugging tools for decoupled environments are somewhat limited, making it time-consuming to isolate integration bottlenecks without relying heavily on third-party API monitoring software. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? Before was taking too much time to develop or change something, now with Salesforce I can make apps faster without depend too much on IT. Also it help keeping customer data safe and more organized. For me the biggest benefit is save time and less stress when something need to be change. Review collected by and hosted on G2.com. Show More 7/24/2026 Validated ReviewerIncentivizedSource: G2 invite ![005 shivi t.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "005 shivi t.") 0T 005 shivi t. Salesforce Developer Mid-Market (51-1000 emp.) 1/11/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "Salesforce is a great software for businesses who involve in buying and selling. It helps business to get customer insights and increase productivity via reports and lead management lifecycle. It is accessible via mobile phone as well." 4/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Agentforce is a new feature in salesforce that is an AI that helps to improve productivity. One can learn about it from trailhead .Salesforce has introduced Trailhead Module called Agentforce Legend , once cam complete those modules and gain more insight about agentforce works and even win prizes by completing trailhead quest.Its fun to learn from trailhead. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? To introduce more superbadges related to topic service cloud, omnistudio , chatbots ,agentforce that can help to improve more concepts and helps to solve real life business problems. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? It is helping businesses to track existing and potential leads and earn profit .Great demand in market Review collected by and hosted on G2.com. Show More 7/29/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 3/18/2024 "Having used Salesforce extensively, I find it to be a reliable platform that helps streamline project execution, customer communication, and overall task management." 4.5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? With continued use, I've found Salesforce to be an effective platform for managing implementation projects from start to finish. The customizable dashboards, reporting, and task tracking help keep projects on schedule, while having customer communications, project details, and activities in one place improves collaboration and decision-making. The Outlook integration remains a valuable feature that simplifies day-to-day work. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Over time, the platform has become easier to navigate, but there is still room for improvement. Some administrative tasks and page loads can be slow, especially when working with large amounts of project data. A more streamlined user interface, faster performance would further enhance the overall experience. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? Managing all my work at a single platform. From contacting customers, making project plans, and managing timelines to enter my time cards. All can be achieved on a single platform. Review collected by and hosted on G2.com. Show More 8/7/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite MJ Mohit J. Sales Ops Engineer Information Technology and Services Enterprise (\> 1000 emp.) 3/27/2024 "Best CRM tool with best support team" 4.5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Recently, our team enabled Salesforce Headless 360 platform in Teams and it is working great. The best is that end users does not have to change platform to access Salesforce data. So, User adoption is not a challenge with this tool. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Still Salesforce can focus more on making debugging little bit easier. There are few improvements in this area however, there is a lot to consider. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? Salesforce Platform is making unified data with their Customer 365 offering. Users can access their from different application very easily. Now Salesforce is offering all required tools which you need to grow your business. Review collected by and hosted on G2.com. Show More 7/30/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Arun R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arun R.") AR Arun R. Assistant Manager/Product Security Lead Engineer Enterprise (\> 1000 emp.) 8/9/2022 "Senior Product Security Engineer specializing in Application Security and Secure Coding" 4.5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? One thing I've noticed is that Salesforce continues to improve its security and API capabilities. The Security Center gives a much clearer view of the organizations security posture, which makes monitoring and managing security settings easier. I also like the improvements around identity management and integrations, as they make it simpler to build and secure headless applications without adding unnecessary complexity. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Overall, the platform is very capable, but there is still room to improve the user experience. The platform appears to offer a wide range of capabilities, but the interface can feel overwhelming because many administrative options are spread across different sections. More in-product guidance, simplified navigation, and contextual help would make it easier for new users to get started. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? 1. Easily manage all the security events 2. Efficient threat detection Mechanism 3. Secure cross-cloud Integration Review collected by and hosted on G2.com. Show More 7/28/2026 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 12/23/2025 "The platform that empowers Ticket Management, with a Learning Curve" 4.5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? One of the best things about Salesforce that we found is the user interface itself. It's pretty responsive and the overall UI is pleasing to us as well as to our clients. To an extent, it's also intuitive, where you can figure out where to find things. It gives us ample choice over the kind of action we want to perform, so it's customizable to an extent. When I say it's responsive, it's about interacting directly with the cases or the tickets, and changes are almost immediate. The over user experience is also convenient with new cases opening up in seperate panes within the same window/tab. Even as admin users, it's pretty straightforward and convenient for us to change a lot of things, including the case details as well as account/contact details for users. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? I would say one of the biggest things that could be improved maybe is adding in a better tutorial because there is a certain complexity and a learning curve to Salesforce. And while it is very powerful, it can feel a little bit overwhelming, especially for beginners. So for the initial setup, it often requires skilled users or admins. And for even configuring the user itself, there is a certain extent of technical knowledge required. So to overcome all of these, there can be a good tutorial or some quick overviw that can be introduced. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? Salesforce Platform handles our ticket management and standardizes our ITIL process. It addresses client-raised problems and incidents while providing a responsive, intuitive, and customizable user interface for managing cases and account details. Review collected by and hosted on G2.com. Show More 6/16/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sabri S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sabri S.") SS Sabri S. trainer Consulting Small-Business (50 or fewer emp.) 9/19/2024 "Amazing and Flexible Platform" 5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? I continue to like Salesforce Flow for process automation, Lightning Pages for creating flexible user experiences, and the ability to build custom applications within the Salesforce environment. The platform also provides strong configuration options for managing users, security, data, and business processes. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Salesforce could continue simplifying the platform and reducing complexity for administrators and developers. The transition away from older tools such as Process Builder is a positive step, but migration and modernization could be made easier. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? Salesforce Platform solve almost every business problem and give efficient resolution thank to it differents tools Review collected by and hosted on G2.com. 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