--- title: Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews meta\_title: 'Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 3994 reviews by the users' company size, role or industry to find out how Salesforce Headless 360 Platform (formerly Salesforce Platform) works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 3994 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### Salesforce Headless 360 Platform (formerly Salesforce Platform) Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** with Salesforce Headless 360, facilitated by its practical training and supportive community. [(1635 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1166607&qs=pros-and-cons#reviews) Users value the **flexibility and automation capabilities** of Salesforce Headless 360 Platform for seamless data management. [(796 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1163191&qs=pros-and-cons#reviews) Users appreciate the **easy customization** of Salesforce Headless 360 Platform, tailored perfectly for diverse institutional needs. [(651 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1167457&qs=pros-and-cons#reviews) Users appreciate the **high customizability** of Salesforce Headless 360 Platform, easily adapting it to diverse educational needs. [(649 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1157658&qs=pros-and-cons#reviews) Users appreciate the **extensive customization options** , enhancing their campaign-building experience and meeting diverse business needs. [(628 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1157330&qs=pros-and-cons#reviews) Users often face a **steep learning curve** with Salesforce Headless 360 Platform, which can feel overwhelming for new users. [(573 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1161553&qs=pros-and-cons#reviews) Users find the **complexity** of Salesforce Headless 360 Platform to be a significant barrier, particularly for smaller businesses. [(524 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1161923&qs=pros-and-cons#reviews) Users highlight the **high cost of ownership** and complexity, making it challenging to manage and learn. [(467 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1167543&qs=pros-and-cons#reviews) Users find the **difficult learning** curve of Salesforce Headless 360 Platform challenging, needing significant time and effort to master. [(412 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1162265&qs=pros-and-cons#reviews) Users feel Salesforce Headless 360 Platform lacks **certain features and can be overwhelming** due to its complexity. [(411 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1160651&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Salesforce Headless 360 Platform (formerly Salesforce Platform) ##### 1. Ease of Use Users appreciate the **ease of use** with Salesforce Headless 360, facilitated by its practical training and supportive community. [ See 1635 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1166607&qs=pros-and-cons#reviews) See Related User Reviews ![Sachin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin K.") SK Sachin K. Mid-Market (51-1000 emp.) 5.0/5 "One of the Top Crm" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Use of the Einstein ai and other exciting features related to ai agents are awesome ![Shrinath S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shrinath S.") SS Shrinath S. Small-Business (50 or fewer emp.) 4.0/5 "Agentforce for every business" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Agentforce 360 is an AI-enabled platform and it can be used for various business needs. The solutions are very flexible and can be tailored for busine ##### 2. Features Users value the **flexibility and automation capabilities** of Salesforce Headless 360 Platform for seamless data management. [ See 796 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1163191&qs=pros-and-cons#reviews) See Related User Reviews ![Swaraj Kumar M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swaraj Kumar M.") SM Swaraj Kumar M. Mid-Market (51-1000 emp.) 5.0/5 "Reliable Enterprise platform that keeps Evolving" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? I my current role I use mainly for building and maintaining demo environments and integrations.I really like how easily it connects with iPaas tools t ![Brad G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad G.") BG Brad G. Mid-Market (51-1000 emp.) 5.0/5 "Salesforce is the Best!" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Still the same awesome and robust SF, just with a new name. ##### 3. Customization Users appreciate the **easy customization** of Salesforce Headless 360 Platform, tailored perfectly for diverse institutional needs. [ See 651 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1167457&qs=pros-and-cons#reviews) See Related User Reviews ![Sachin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin K.") SK Sachin K. Mid-Market (51-1000 emp.) 5.0/5 "One of the Top Crm" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Use of the Einstein ai and other exciting features related to ai agents are awesome ![George L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George L.") GL George L. Mid-Market (51-1000 emp.) 4.5/5 "A scalable platform" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? AI-first architecture. Rather than treating AI as an add-on, Headless 360 is designed so AI agents can securely discover and execute business capabili ##### 4. Customizability Users appreciate the **high customizability** of Salesforce Headless 360 Platform, easily adapting it to diverse educational needs. [ See 649 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1157658&qs=pros-and-cons#reviews) See Related User Reviews ![Sachin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin K.") SK Sachin K. Mid-Market (51-1000 emp.) 5.0/5 "One of the Top Crm" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Use of the Einstein ai and other exciting features related to ai agents are awesome ![Kiran M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kiran M.") KM Kiran M. Mid-Market (51-1000 emp.) 4.5/5 "Robust, Scalable Platform for Low-Code & Custom Enterprise Development" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The continued improvements to API capabilities and headless integration options have made connecting Salesforce with external systems and workflow aut ##### 5. Customization Options Users appreciate the **extensive customization options** , enhancing their campaign-building experience and meeting diverse business needs. [ See 628 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1157330&qs=pros-and-cons#reviews) See Related User Reviews ![Sachin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin K.") SK Sachin K. Mid-Market (51-1000 emp.) 5.0/5 "One of the Top Crm" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Use of the Einstein ai and other exciting features related to ai agents are awesome ![Kiran M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kiran M.") KM Kiran M. Mid-Market (51-1000 emp.) 4.5/5 "Robust, Scalable Platform for Low-Code & Custom Enterprise Development" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The continued improvements to API capabilities and headless integration options have made connecting Salesforce with external systems and workflow aut ### 5 Cons or Disadvantages of Salesforce Headless 360 Platform (formerly Salesforce Platform) ##### 1. Learning Curve Users often face a **steep learning curve** with Salesforce Headless 360 Platform, which can feel overwhelming for new users. [ See 573 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1161553&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Having used Salesforce extensively, I find it to be a reliable platform that helps streamline project execution, customer communication, and overall task management." What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Over time, the platform has become easier to navigate, but there is still room for improvement. Some administrative tasks and page loads can be slow, ![Shubham S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubham S.") SS Shubham S. Mid-Market (51-1000 emp.) 5.0/5 "Salesforce Headless 360 Platform -Flexible and Scalable Salesforce Development Platform" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The biggest challenge is the complexity of integrating and managing multiple APIs and services. The learning curve can be steep, debugging distributed ##### 2. Complexity Users find the **complexity** of Salesforce Headless 360 Platform to be a significant barrier, particularly for smaller businesses. [ See 524 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1161923&qs=pros-and-cons#reviews) See Related User Reviews ![Shubham S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubham S.") SS Shubham S. Mid-Market (51-1000 emp.) 5.0/5 "Salesforce Headless 360 Platform -Flexible and Scalable Salesforce Development Platform" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The biggest challenge is the complexity of integrating and managing multiple APIs and services. The learning curve can be steep, debugging distributed ![Swaraj Kumar M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swaraj Kumar M.") SM Swaraj Kumar M. Mid-Market (51-1000 emp.) 5.0/5 "Reliable Enterprise platform that keeps Evolving" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The shadow DOM based UI still makes automated testing tricky from a Testers perspective. Also API limits on lower editions and teh overall licensing c ##### 3. Expensive Users highlight the **high cost of ownership** and complexity, making it challenging to manage and learn. [ See 467 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1167543&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 4.5/5 "Intelligence Insights " What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Reducing complexity for Salesforce users by enabling agentic applications. ![Rojin V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rojin V.") RV Rojin V. Small-Business (50 or fewer emp.) 5.0/5 "User Review" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Better out-of-the-box templates and guided tutorials. Right now you need solid dev + AI skills to use the 60+ MCP tools effectively. More low-code/no- ##### 4. Difficult Learning Users find the **difficult learning** curve of Salesforce Headless 360 Platform challenging, needing significant time and effort to master. [ See 412 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1162265&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Having used Salesforce extensively, I find it to be a reliable platform that helps streamline project execution, customer communication, and overall task management." What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Over time, the platform has become easier to navigate, but there is still room for improvement. Some administrative tasks and page loads can be slow, ![Shubham S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubham S.") SS Shubham S. Mid-Market (51-1000 emp.) 5.0/5 "Salesforce Headless 360 Platform -Flexible and Scalable Salesforce Development Platform" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The biggest challenge is the complexity of integrating and managing multiple APIs and services. The learning curve can be steep, debugging distributed ##### 5. Missing Features Users feel Salesforce Headless 360 Platform lacks **certain features and can be overwhelming** due to its complexity. [ See 411 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1160651&qs=pros-and-cons#reviews) See Related User Reviews ![Sachin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin K.") SK Sachin K. Mid-Market (51-1000 emp.) 5.0/5 "One of the Top Crm" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Improve the Change set deployment search bar , for searching of components to add quickly. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Good CRM" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Better onoarding guides more end to end examples SR Srikanth R. Analyst Mid-Market (51-1000 emp.) 7/1/2025 "review for the salesforce" 5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? One of the most exciting updates to Salesforce Headless 360 Platform is its API-first, AI-ready approach. By exposing core platform capabilities through APIs and Model Context Protocol (MCP) tools, developers can build applications and AI agents that interact with Salesforce without relying on the traditional user interface. I also like the new Headless Experience Layer, which lets organizations reuse the same business logic across web, mobile, Slack, and AI-powered experiences while maintaining centralized security and governance. This makes the platform more flexible, scalable, and well-suited for modern, intelligent applications. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Salesforce Headless 360 Platform could be improved by making onboarding and setup simpler for developers who are new to headless architecture and AI integrations. While its capabilities are powerful, the learning curve can be steep. More guided tutorials, streamlined configuration, and enhanced debugging tools would make it easier to adopt and help teams become productive more quickly. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? It is very benefited for ticketing purpose and client communication it will helps us to discuss easily. It is one of the easiest and helpful in our daily day to day work life. Review collected by and hosted on G2.com. Show More 7/21/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Kiran M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kiran M.") KM Kiran M. Salesforce Developer Computer Software Mid-Market (51-1000 emp.) 6/3/2025 "Robust, Scalable Platform for Low-Code & Custom Enterprise Development" 4.5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The continued improvements to API capabilities and headless integration options have made connecting Salesforce with external systems and workflow automation tools seamless. Building custom Apex logic alongside low-code Flow automations saves significant development time, while data modeling remains quick and intuitive. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Some administrative setup screens and legacy UI elements still feel a bit sluggish compared to modern web apps. Additionally, managing governor limits and license costs requires careful architectural planning when scaling complex data integrations. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? We are using the Salesforce platform for managing customer relations. We have a custom sales and service process, and with the Salesforce platform, we can easily automate it. The main benefit is that we can now easily manage our clients' data, and the Salesforce platform helps us to make decisions. Review collected by and hosted on G2.com. Show More 7/31/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Dev P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dev P.") DP Dev P. Software developer Mid-Market (51-1000 emp.) 7/14/2026 "Flexible, Scalable Platform That Powers Modern Apps with Salesforce Reliability" 5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? What I like most about the Salesforce Headless 360 Platform is its flexibility and scalability. It integrates smoothly with different systems through APIs, supports custom development, and makes it easier to build modern applications while still taking advantage of Salesforce’s security and reliability. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? One downside is that the platform has a steep learning curve, particularly for new users. Some of the more advanced features take considerable configuration or development effort to set up properly, and licensing costs can become expensive as business needs expand. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? Salesforce Headless 360 Platform helps us address integration and customization challenges by letting different applications and services connect through APIs. With this approach, we can build more flexible solutions, automate business processes, and deliver consistent experiences across multiple channels. It also helps reduce development time and improve overall efficiency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Saroj S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saroj S.") SS Saroj S. Assistant Manager Enterprise (\> 1000 emp.) 12/1/2023 "i had a great experience with Salesforce" 5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Work with Salesforce your way: You no longer have to log in to the Salesforce interface for every task. Your apps and AI assistants can securely access and update CRM data behind the scenes. Let AI handle the repetitive work: From updating customer records to creating opportunities and triggering workflows, AI can take care of routine tasks so your team can focus on building customer Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Make the initial setup and onboarding easier for new users. Provide more ready-to-use templates for common business processes. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? Salesforce Platform solves various business challenges by centralizing data, streamlining sales processes, fostering collaboration, and providing scalability. It enhances CRM, offers real-time analytics, ensures mobile accessibility, allows customization, automates marketing, and improves customer service. These features collectively boost operational efficiency, customer satisfaction, and overall business success. Review collected by and hosted on G2.com. Show More 7/22/2026 Current UserValidated ReviewerIncentivizedSource: Organic Review from User Profile ![Abhishek B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhishek B.") AB Abhishek B. Technical Architect Information Technology and Services Mid-Market (51-1000 emp.) 9/28/2025 "Salesforce Headless 360: Full Spectrum Composable Platform" 5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Salesforce Headless 360 is one of the best platform for CRM and with the introduction of the new Agentstudio with the Agentscript feature makes the building of Agent more powerful. The product roadmap around agentforce is going to make the agentic feature more extraordinary. By leveraging robust GraphQL and REST APIs alongside MuleSoft and Data Cloud, it delivers a unified, real-time Customer 360 data layer to any custom digital channel. Its biggest advantage are the total UI/UX design freedom, lighting-fast performance and seamless integration with autonomous AI agent via headless Agentforce. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Salesforce still keep changing there process name and the deprecation of the old Agent Builder. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? This platform offers extensive CRM capabilities, assisting corporations in tracking their business activities, identifying new opportunities, and successfully closing leads. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 7/22/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![ABHISHEK P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ABHISHEK P.") AP ABHISHEK P. Integration Architect Mid-Market (51-1000 emp.) 11/30/2022 "Salesforce Headless 360 enables powerful agentic AI across enterprise systems." 5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The addition of Salesforce-hosted MCP Servers is a game-changer for AI-driven development and integration. Instead of writing custom REST API wrappers or middleware, external AI models (like Claude Code, Cursor, or custom LLM runners) can directly discover and invoke Salesforce metadata, run Apex tests, or query Data 360 out-of-the-box. It reduces months of integration work down to standardized, secure protocol calls while maintaining Salesforce’s native security and Trust Layer. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Large schemas (like a complex Opportunity with 100+ custom fields) can cause slow response times for real-time customer-facing interactions. struggle to map business logic reliably Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? Salesforce workflows required human interactions or forced external scripts/bots to mimic screen-driven flows or rely on custom REST endpoints. AI agents couldn't easily discover or execute business processes directly. Review collected by and hosted on G2.com. Show More 7/28/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Abhinav C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhinav C.") AC Abhinav C. Technical Program Manager Mid-Market (51-1000 emp.) 11/8/2022 "Most Reliable CRM platform!!" 4.5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Addition to already a great platform is the Browserless where users and systems can execute workflows, run approvals, and update data directly inside external tools like Slack without logging into Salesforce.This is absolutely a game changer.Also, now supports multimodal AI models ex claude,openai etc. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Parallel calls by AI agents can quickly hit daily API caps and transaction limits which is just a drawback. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? We always wanted the best CRM for our customers and our internal teams; Salesforce provides us with everything at a glance. We use it for the sales team to track their respective wins and for customer issues with email notifications. For customers, problems are always on priority, and the sales force helps us monitor them in one place. Review collected by and hosted on G2.com. Show More 7/28/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Kaleem A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleem A.") KA Kaleem A. Software Engineer Information Technology and Services Mid-Market (51-1000 emp.) 5/25/2026 "Salesforce Handles Complex Workflows Well But Maintenance Gets Heavy" 4/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The biggest advantage for me honestly is how much manual work we were able to eliminate once Flows, approvals, and notifications were configured properly. Before that teams were constantly following up in Slack, checking spreadsheets or manually updating records and it quickly turned into a mess as our processes started to scale. I’m more on the admin/developer side, so I spend most of my time on things like Flow Builder, sandbox testing, approval automation and custom object handling. When the setup is done right, Salesforce becomes really powerful because a lot of repetitive work simply runs automatically in the background. I also appreciate that the platform is flexible enough to support custom business logic instead of forcing everything into one fixed structure. That said, it definitely takes planning because even a small automation change can unexpectedly impact other workflows if governance is weak. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The complexity ramps up very quickly once multiple Flows, Apex classes, permission sets, integrations, and approval chains start interacting with each other. Things can feel manageable at first but later on debugging automation issues can honestly become frustrating, especially in older orgs where different teams have added logic over time. We’ve also run into situations in sandbox where overlapping Flows triggered the wrong actions or where similar classes behaved unexpectedly because of automation conflicts. That’s why I still don’t fully trust AI generated workflow suggestions unless I manually validate everything first. Pricing and licensing can get confusing too once Data Cloud, AI capabilities, and additional Salesforce products start getting layered together. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? For us, the biggest improvement has been reducing the amount of manual coordination between the operations, sales and support teams. Previously people were constantly switching between spreadsheets, Slack updates, reports, dashboards, and records just to understand what was happening with leads, approvals and pending actions. Now, most of that workflow is centralized inside Salesforce. We rely heavily on Flows, approvals, notifications, reporting and automation and it has saved a lot of repetitive admin work, especially around lead routing, follow-ups and operational tracking. The AI side still feels early and the generated actions or suggestions aren’t always fully reliable yet. That said, for summaries, quick context and cutting down smaller repetitive tasks, it’s already been useful in day to day work. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 5/28/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Pallavi R B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pallavi R B.") PB Pallavi R B. Ecommerce Growth Analyst Mid-Market (51-1000 emp.) 8/7/2026 "Powerful Platform with a Steep Learning Curve" 5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? What I like most about Salesforce Headless 360 Platform is how flexible it is. It gives us the freedom to connect different systems and data sources and build workflows around the way our team actually works. I also really like the automation capabilities because they save a lot of manual effort and make day-to-day processes smoother. Overall, it feels like a platform that can grow with the business rather than something we have to constantly work around. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The platform is very powerful, but it has a steep learning curve, especially for new users. Initially, it took me time to understand what exactly it does. Additionally, some advanced features come with extra costs. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? It mainly helps us bring data and processes from different systems into one place, so we don’t have to keep switching between multiple tools. It also reduces a lot of manual work through automation and makes it easier for our teams to access and act on the right information. Overall, it saves time, improves visibility, and makes our day-to-day processes much more efficient. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Arjun P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arjun P.") AP Arjun P. Sr. Executive Enterprise (\> 1000 emp.) 7/14/2022 "The best tool for Marketers" 5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? I liked the clean interface and the flexibility of the platform. It seems easy to navigate after spending some time with it, and the available integrations and customization options look promising. The documentation and overall user experience also make it easier to get started Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The platform has a lot of features, so the initial learning curve can be a bit overwhelming. A simpler onboarding process, better in-app guidance for new users, and fewer nested menus would make the experience even better Review collected by and hosted on G2.com. Recommendations to others considering Salesforce Headless 360 Platform (formerly Salesforce Platform): Right choice for business Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? I was using another app for collecting, sharing, & analysing data, but there was not easy to accessible, so when I have used salesforce, all the details and info are on one place. Review collected by and hosted on G2.com. 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