I met the Afton crew at a trade show for Oregon Event Producers and since the first time we spoke they have 100% followed through with every promise they've made. Their equipment works perfectly every time and their customer service is unparalleled. Even when I have to call Katie in a panic on the first day because I forgot my password again, she is always super patient with me. I have used Showclix and BPT in the past and I'm so glad I made the switch to Afton. They also have options that the other ticket sellers don't provide that can be super beneficial for producers. Review collected by and hosted on G2.com.

I've never had a problem with their equipment or service. Review collected by and hosted on G2.com.

Vince and the team at Afton tickets were nothing short of amazing! My team spent less than 10 minutes walking through and leaving the system and if we needed any assistance they made themselves available! Overall a wonderful experience and I'll be using them again! Review collected by and hosted on G2.com.

I think everything went great, our stats and necessary reports were clear and the system as mentioned was easy to use and operate. No complaints Review collected by and hosted on G2.com.

The customer service is top notch. We have utilized numerous ticketing software companies, but Afton has been above them all in areas of customer service, hands on help with larger events or new staff, sufficient amount of units, chargers and accessories. If an item acts up, they are on top of it to get it swapped out or fixed. Quick responses and alway answer the phones for help during an event.

The event reconcilation report is great. It gives more breakdown than what I need, but better to have more than not enough. Very easy and user friendly interface for event building. Review collected by and hosted on G2.com.

Nothing about Afton is a dislike, would like to see additional upgrades in the future plans.

End of the night seller reports - they could be broke down more like a report categorizing the different transactions, like Cash = XXX, Card = XXX, Refunds = XXX etc. It is just a long "tape run" currently.

Additional Training videos in certain areas would be helpful. They do have some, but don't cover all areas.

Training Mode event that would allow all different transactions to train new staff. Review collected by and hosted on G2.com.

Our agent Jordan Westlund has been an incredible plus to our experience using Afton! He has been there for any question at any time and is always going above and beyond to help us if anything comes up. As a newer venue, we appreciate knowing that he is always there as a resource for us. After one training session with him, I was able to start putting up shows myself for sale. Everything is very user-friendly and easy to figure out thanks to the team! Review collected by and hosted on G2.com.

Its tricky when I am trying to reach out to clients directly but other than that I've had a great experience. Review collected by and hosted on G2.com.

I switched my 10+ year running event over to Afton after using a competor for years. The personal touch is the difference. You have an actual account manager with Afton, if our case Jordan Westlund, who was wonderful. He helped with everything from our initial migration, adding merch, driving visibility and promotions, to day of tweeks. Full service, really great!

I wished we switched years ago. Review collected by and hosted on G2.com.

the only minor thing was the POS system arrived in a bit of a disorganized fashion and we had to scramble a bit to get all the devices synced and charged. It really wasn't a big deal though and the previous company we worked with didn't provide a POS system at all, so... Review collected by and hosted on G2.com.

Their customer experience and customer service is great! They are quick with responses and are always available when you need it. They actually seem to care and do whatever they can to make it a positive experience. Also their ticketing fees are lower than most other companies. It's also great how customers can tip the artists during ticket checkout. Review collected by and hosted on G2.com.

I have not personally found anything to dislike Review collected by and hosted on G2.com.

I love that I have an account manager that is there any time I need help. Katie is awesome and always gets back to me with what needs to be changed mid-event. I also love the on-site technology to scan tickets. Review collected by and hosted on G2.com.

Would be nice if not as many emails were sent to customers, because that is the one complaint we get on site from guests. Review collected by and hosted on G2.com.

Afton's staff members are always quick to respond and willing to work with your needs which is one of the best parts of their ticketing platform. Review collected by and hosted on G2.com.

It would be helpful if Afton had an onboarding video with all the features and functions on how to use the platform that is up to date! Review collected by and hosted on G2.com.

Our account manager Katie Schatz was so helpful in setting us up and answering our questions QUICKLY no matter when we asked. Jared Surasky took all of our feedback and found solutions for all our needs. Afton was a great partner for us and we highly recommend. We never felt alone and were VERY well supported. They even sent Thom Bloom to help us at two of our first events, which was invaluable. This is unheard of with many of ticketing platform. The customer support was EXCELLENT and unparalled. Review collected by and hosted on G2.com.

Looking forward to their new HQ platform, the old one was a bit tricky, but Katie was always there to help. They promise that the new HQ will be much more user friendly. Review collected by and hosted on G2.com.

Afton (and my sales rep Katie) are so easy to work with. They are very responsive to all of our emails and phone calls. Katie is available to help troubleshoot problems anytime of day and made sure all our staff felt comfortable using the equipment during our opening weekend. She also has gone above and beyond to help with projects once the page is live. The Afton team listened to our feedback after our event and implemented new features that will make things even better before our next season. Review collected by and hosted on G2.com.

The percentage pricing for non-ticket sales is a little steep. Review collected by and hosted on G2.com.