--- title: AfterShip Reviews meta_title: 'AfterShip Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 311 reviews by the users' company size, role or industry to find out how AfterShip works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 311 scale: '5' date_modified: '2026-08-07' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # AfterShip Reviews **Vendor:** AfterShip **Category:** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools) **Average Rating:** 4.7/5.0 **Total Reviews:** 311 ## About AfterShip AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales. - Automatically import your tracking numbers to AfterShip, so you can get current tracking info for all your shipments in one place - Filter shipments by dates, statuses, carriers, and destinations - Trace whether all your shipments are being delivered on time and identify any delays/exceptions. - 7 Standardized tracking statuses - 40 Standardized tracking sub-statuses Keep customers informed and up to date - Embed the AfterShip Track Button for effortless order tracking - Automatically insert AfterShip’s tracking link to your Shopify store’s order confirmation and order history pages - Add your tracking link to either your store’s header or footer - Send delivery notifications to customers and yourself through Email, SMS, WhatsApp, and FB messenger - Configure notifications for Info Received, In Transit, Out for Delivery, Available for Pickup, Delivered, Failed Attempt, and Exceptions - Schedule delivery SMS based on the buyer's timezone - Auto-send email updates based on the order language for different delivery checkpoints for a delightful post-purchase experience. - Set up automated email delivery update workflows to auto-alert customers when the order status changes. - Send shipping notifications from your email address - Customize messages to include your logo, URL, and product recommendations Provide a branded experience - Automatically generate a tracking page for each shipment and customize the look & feel - Customize your tracking page by adding your logo, store URL, and AI-driven product recommendations - Set up a custom domain to display the tracking information - SSL certificate for users with a verified custom domain Secure your packages with AfterShip(R) Protection - Protect your packages from loss, damage, and porch piracy with AfterShip(R) Protection, powered by InsureShield(R) shipping insurance. - Quick claims approval - High % of claims paid quickly - Coverage for loss, damage, and porch piracy - Protection up to the total value of goods - Estimate loss recovery with an ROI calculator - Allow customers to opt in or out of shipment coverage at checkout - 24/7 resolution status visibility Multiple shipping solutions - AfterShip connects you with 1000+ carriers worldwide - Including UPS, DHL, USPS, China Post (ePacket), and China EMS - Standardized layout of tracking results received from different carriers Delivery date prediction - Set clear delivery expectations for your customers by displaying accurate order delivery dates. Analyze & take action - Get powerful insight on shipments, carriers' transit time, notifications, tracking pages, and customer feedback - Filter data by date, shipment type, devices, location, visits, and more ## AfterShip Pros & Cons **What users like:** - Users commend AfterShip for its **exceptional customer support** , highlighting timely help and effective communication during challenges. (7 reviews) - Users find AfterShip to be **very helpful** for organizing logistical needs and automating client updates effectively. (6 reviews) - Users value the **intuitive integrations** of AfterShip, enhancing organizational efficiency and client communication seamlessly. (5 reviews) - Users value the **easy integrations** of AfterShip, enhancing order tracking efficiency and streamlining workflows. (4 reviews) - Users find AfterShip to be **easy to use** , streamlining order tracking and enhancing the overall experience. (3 reviews) - Users commend the **expert issue resolution** from AfterShip, noting efficient and professional service in complex situations. (3 reviews) - Service Quality (3 reviews) - Shipping Management (3 reviews) - Users praise the **amazing tracking services** of AfterShip, enhancing order management and customer trust effortlessly. (3 reviews) - Users value the **tracking efficiency** of AfterShip, finding it highly useful and easy to watch shipments. (3 reviews) **What users dislike:** - Users find AfterShip's pricing **too high** , especially for small businesses with lower shipping volumes. (3 reviews) - Users report **tracking issues** with AfterShip that hinder business operations and lead to frustrating experiences with support. (3 reviews) - Users note a **lack of smaller carriers** and some syncing issues with their Shopify accounts as downsides. (2 reviews) - Users report **poor customer support** , highlighting ineffective assistance, unresolved technical issues, and unsatisfactory billing resolutions. (2 reviews) - Users report **poor support** from AfterShip, facing unresolved technical issues and inadequate help through the ticketing system. (2 reviews) - Users find **pricing issues** with AfterShip, especially for small businesses and overage charges that impact affordability. (2 reviews) - Return Issues (2 reviews) - Technical Issues (2 reviews) - Carrier Limitations (1 reviews) - Connectivity Issues (1 reviews) ## AfterShip Reviews ### 1. Best customer service ever **Rating:** 4.5/5.0 stars **Reviewed by:** Jihad H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about AfterShip?** They're always available to help. Literally, respond within minutes. **What do you dislike about AfterShip?** Pricey! Other than that I feel like I'm getting what I pay for. **What problems is AfterShip solving and how is that benefiting you?** Pretty tracking page ### 2. It is very good **Rating:** 5.0/5.0 stars **Reviewed by:** shuai w. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about AfterShip?** It is simple for shipping and tracking . **What do you dislike about AfterShip?** It is not have japanese and chinese,please add this **What problems is AfterShip solving and how is that benefiting you?** nothing ### 3. SUPER helpful for our 8-figure e-Commerce business **Rating:** 5.0/5.0 stars **Reviewed by:** Steven S. | CEO, Sports, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about AfterShip?** There are MANY features that both help our customers, reduce customer service calls, and improve our lifetime customer value. Implementation and integration was simple with our Woocommerce shop and the various other tools we use. **What do you dislike about AfterShip?** I don't really have anything that I "dislike." **What problems is AfterShip solving and how is that benefiting you?** Our favorite feature is that, with AfterShip's help, we send out a request for reviews at just the right time (about a week after the customer actually receives their product) ### 4. Speed & Reliable Service **Rating:** 5.0/5.0 stars **Reviewed by:** Lorraine F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about AfterShip?** Upon setup someone was there to help me in the chat. That was very helpful for me. **What do you dislike about AfterShip?** Nothing! Everything seems to work perfectly. **What problems is AfterShip solving and how is that benefiting you?** Branded email customer experience ### 5. Not sure what else we would use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about AfterShip?** Aftership is smart and it's helpful. It really helps us streamline the customer experience and we get the benefit of having fewer instances where customers need to reach out to get simple information **What do you dislike about AfterShip?** Overall we're pretty happy with the service and experience with Aftership and there isn't really anything negative that's worth touching on! **What problems is AfterShip solving and how is that benefiting you?** Incorporating Aftership in our order system and using the tools to inform customers about their deliveries makes the service we provide better and allows the customer service team to focus more on other areas. ### 6. best app for shipping and tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Giuseppe M. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2022 **What do you like best about AfterShip?** precise monitoring and notifications to the customer **What do you dislike about AfterShip?** price, perhaps a bit expensive for plans with more shipments **What problems is AfterShip solving and how is that benefiting you?** Immediate and decisive support ### 7. Good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about AfterShip?** It's very easy to implement with our ecommerce website and our ERP system. Support is very responsive and helpful **What do you dislike about AfterShip?** Nothing so far. Keep up with the good work **What problems is AfterShip solving and how is that benefiting you?** No probelms so far ### 8. Quick and effective service **Rating:** 4.5/5.0 stars **Reviewed by:** Garreth S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2022 **What do you like best about AfterShip?** The way this integrates into my WooCommerce platform is fantastic. I find the service simple and easy to use with good support. **What do you dislike about AfterShip?** The backend is a little clunky and difficult to navigate **What problems is AfterShip solving and how is that benefiting you?** They helped me understand and fix the notification issues I was having. ### 9. Easy and Powerful! **Rating:** 5.0/5.0 stars **Reviewed by:** Kartik L. | SDL, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2022 **What do you like best about AfterShip?** The platform was easy to use and I loved it helped integrate several tracking information into one singular place and notified me of statuses and delays! Its user friendly and I loved it let me customize my page to an extent! **What do you dislike about AfterShip?** Nothing really! It was easy to use, with a great user interface **What problems is AfterShip solving and how is that benefiting you?** Integrating all information into one place is not only convenient, but in today's time where time is money - Essential! It does not annoy the user with ads and seamlessly makes tracking multiple packages easy! ### 10. Aftership has a really great customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Nim M. | Brand Ambassador, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2022 **What do you like best about AfterShip?** Walked me through the whole way for setup to my store. **What do you dislike about AfterShip?** Currently do not have anything in mind, Aftership customer service was very helpful **What problems is AfterShip solving and how is that benefiting you?** Provided complete tracking solution in order to track orders for my store on regular time ### 11. Aftership provides good customer services. **Rating:** 5.0/5.0 stars **Reviewed by:** Manpreet k. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about AfterShip?** Aftership provides good customer services. **What do you dislike about AfterShip?** I am new customer i have no complaints yet...! **What problems is AfterShip solving and how is that benefiting you?** Tracking solutions ### 12. Love using aftership for Klaviyo emails **Rating:** 5.0/5.0 stars **Reviewed by:** Henrik B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2023 **What do you like best about AfterShip?** We use the Webhooks for personalized email in klaviyo. Very nice! **What do you dislike about AfterShip?** Could be more affordable, but very nice service help **What problems is AfterShip solving and how is that benefiting you?** Getting shipping updates for klaviyo ### 13. Works perfectly with Shopify **Rating:** 4.5/5.0 stars **Reviewed by:** Mehdi A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about AfterShip?** Simple and intuitive, many options, carriers mapping **What do you dislike about AfterShip?** No automatic carriers mapping from Aftership to Shopify (using a csv) **What problems is AfterShip solving and how is that benefiting you?** Keeping customers updated ### 14. Aftership services are very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Jaylin K. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2023 **What do you like best about AfterShip?** Great customer service and the tracking solutions are optimal for business owners. **What do you dislike about AfterShip?** Nothing for now. I would like to explore it further. **What problems is AfterShip solving and how is that benefiting you?** It provides complete tracking solutions for my business. ### 15. Good support, easy to use, a very helpful app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about AfterShip?** Good support, easy to use, a very helpful app **What do you dislike about AfterShip?** .......................................... **What problems is AfterShip solving and how is that benefiting you?** Shipment tracking and embedding widget on website ### 16. AfterShip provide a good customer services **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about AfterShip?** Customer services are good at AfterShip Co. **What do you dislike about AfterShip?** Till now I don't dislike anything for AfterShip Co. **What problems is AfterShip solving and how is that benefiting you?** My Courier related issue ### 17. Website Issue with Returns Page Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2023 **What do you like best about AfterShip?** Seamless use of returns for my customers and I. **What do you dislike about AfterShip?** There isn't anything that I don't dislike as of yet. **What problems is AfterShip solving and how is that benefiting you?** Website Issue with Returns Page Visibility ### 18. Aftership is a must have tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about AfterShip?** Aftership, allows you to monitor all tracking information from various carriers and provides detailed updates, sometimes even has more information than the carrier sites themselves. **What do you dislike about AfterShip?** I strongly dislike that their iOS app after several years still does not sync with the main Aftership account. The iOS app has so much potential and this feature used to work approximately 3 years ago, but they have kept advising that it will be coming soon. **What problems is AfterShip solving and how is that benefiting you?** Aftership solves the need to provide a tracking number and carrier site URL to customers. I can simply provide them with our custom aftership URL. ### 19. Keep your customer informed **Rating:** 5.0/5.0 stars **Reviewed by:** gene g. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about AfterShip?** AfterShip provides a method for the customer to check on the status of his order using either the tracking number or only his email and order number. **What do you dislike about AfterShip?** I haven't come across any downsides so far. **What problems is AfterShip solving and how is that benefiting you?** With AfterShip the customer can check on the status of his order himself, which means fewer emails and phone calls for us to answer. ### 20. Nice service **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit G. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2023 **What do you like best about AfterShip?** Tracking and updating packages in real time. **What do you dislike about AfterShip?** More integrations can help, can benefit it scalling. CRM setups can be smooth **What problems is AfterShip solving and how is that benefiting you?** Tracking all parcels in single page and providing updates. ### 21. Really strong customer support and easy to setup **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan A. | Head of Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2023 **What do you like best about AfterShip?** Customer support is certainly second to none **What do you dislike about AfterShip?** As of yet, we're yet to come across anything. **What problems is AfterShip solving and how is that benefiting you?** Provides a simple and branded returns solution ### 22. AFtership -tracking solution **Rating:** 4.5/5.0 stars **Reviewed by:** Joanne L. | marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about AfterShip?** Ankush's service helped make this a better experience **What do you dislike about AfterShip?** manually deleting incorrect shipments need to test more after using this platform **What problems is AfterShip solving and how is that benefiting you?** shipping emails ### 23. Very easy for Shopify users. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about AfterShip?** The possibility to redirect every customers on a tracking page on my website **What do you dislike about AfterShip?** Nothing for the moment. Maybe a way to optimize the automatic choice of the carrier. Sometimes it picks the wrong carrier. **What problems is AfterShip solving and how is that benefiting you?** Aftership is solving a lot of unnecessary chat with our customers about delivery. It's priceless ### 24. Best tool for international shipment tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2023 **What do you like best about AfterShip?** We can integrate almost all shipping company with single API connection with aftership. **What do you dislike about AfterShip?** I can not fine a dislike point as of now. **What problems is AfterShip solving and how is that benefiting you?** We can efficiently track international shipment. ### 25. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Justin J. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2023 **What do you like best about AfterShip?** Customer service was prompt and very helpful getting setup. **What do you dislike about AfterShip?** Still new and nothing for now. Will continue using and will report back. **What problems is AfterShip solving and how is that benefiting you?** This is for tracking and returns center. ### 26. Helpful Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about AfterShip?** Aftership is intuitive, but when I have questions, the customer service reps are quick to respond and VERY helpful. **What do you dislike about AfterShip?** So far, I haven't come across any downsides to the program. **What problems is AfterShip solving and how is that benefiting you?** I help run an interior design firm, and this application allows us to track our many orders in one place. ### 27. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2022 **What do you like best about AfterShip?** Their support is excellent, always supportive and helped with the business. Excellent service, and I wish them to continue to grow **What do you dislike about AfterShip?** Want more automated software service, then it can really help to scale **What problems is AfterShip solving and how is that benefiting you?** Solved everything that I needed so far, which is great ### 28. Easy navigation and usage! **Rating:** 5.0/5.0 stars **Reviewed by:** Simas L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2022 **What do you like best about AfterShip?** Helps assure customer retention and loyalty. **What do you dislike about AfterShip?** There is nothing to dislike, since everything works well. **What problems is AfterShip solving and how is that benefiting you?** Customer retention, customer loyalty, feedback loops, etc. ### 29. Great value in the service and customer service is excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2023 **What do you like best about AfterShip?** The features and ease of use out of the box. The customer service is very responsive and communicates well. **What do you dislike about AfterShip?** The import settings can be a little tricky to navigate but you learn them fairly quick. **What problems is AfterShip solving and how is that benefiting you?** Order shipment tracking to update Klaviyo and spot exceptions to flag with carriers. ### 30. Great Service Simple to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2023 **What do you like best about AfterShip?** Aftership was easy to set up, navigate, and onboard our organization into. **What do you dislike about AfterShip?** Basic functionality worked great. We did not find it suitable for more complex scenarios **What problems is AfterShip solving and how is that benefiting you?** Aftership managed our returns process and allowed our customers to self service, eliminating significant CX time spent on managing returns via email ### 31. Excellent service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about AfterShip?** I like that the visual display allows me to quickly see the status of my deliveries; if there is an issue with any consignment it is very quick to spot and that means quicker resolution times, and happier customers! **What do you dislike about AfterShip?** I find the CSV auto upload feature very difficult to use; I have tried on multiple occasions to set it up but for some reason, my files are not recognised. It should be able to work with an Excel shared spreadsheet to be more user friendly. **What problems is AfterShip solving and how is that benefiting you?** Real-time bulk tracking in order to quickly and effectively resolve any issues with a delivery. ### 32. Efficient and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2022 **What do you like best about AfterShip?** How reactive the customer support is. Shivangi did her best to provide me helpful advice. **What do you dislike about AfterShip?** Aftership provides me with what I expect. **What problems is AfterShip solving and how is that benefiting you?** I was looking for help on notifications set up ### 33. Quick support and perfect app **Rating:** 5.0/5.0 stars **Reviewed by:** Quentin D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2022 **What do you like best about AfterShip?** AfterShip is perfect to track all client shipment. **What do you dislike about AfterShip?** I guess aftership don't have disliking stuff. **What problems is AfterShip solving and how is that benefiting you?** Aftership solve the trouble of tracking parcel for your client ### 34. Very good when it's working, always getting new features, billing is confusing sometimes **Rating:** 4.0/5.0 stars **Reviewed by:** Jeffrey S. | Ecommerce Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about AfterShip?** Being able to send more frequent and targeted updates to customers about their orders through both email and sms **What do you dislike about AfterShip?** Not always straightforward to setup, admin panel can be confusing, hard to find invoices for additional orders like montly SMS bills **What problems is AfterShip solving and how is that benefiting you?** Reducing the frequency of customers contacting our customer service about order inquiry by proactively sending order status updates ### 35. Track & Trace orders easily with Aftership **Rating:** 4.5/5.0 stars **Reviewed by:** Prakriti K. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2021 **What do you like best about AfterShip?** The easiest way to track orders with lots of carriers on this platform. It has a worldwide carrier list through which you can track your orders from a single dashboard without using a different carrier website for tracking. UI is easy to understand and very smooth to use. With its auto-detect AI when you will enter the tracking number of a shipment, it will automatically detect the carrier name and reduce time. You can register your business with this tool to provide tour customers best tracking solution on their hands. You don't require to send tracking notifications to customers. It will do that from its end. On every update of the shipment, it will notify the customer about that. You can integrate with your e-commerce store, and it will automatically sync orders and send customers tracking details. It updates shipment details on a real-time basis. On failed delivery, it will notify customers of the next steps. It helps sellers to keep an eye on all orders at a time from a single dashboard without any support. It is a booster for sellers and helps customers as well. You can also use this on your website with your branding page so that customers can track their orders from your tracking page also. It has various plans with various features. Customer support is incredible. **What do you dislike about AfterShip?** The free plan has limited features, which are adjustable. Still, it should provide more credits to track orders so that small businesses can integrate with this tool to provide their customers with the best tracking experience. **Recommendations to others considering AfterShip:** I recommend it as this is the best tool to track orders with real-time tracking. **What problems is AfterShip solving and how is that benefiting you?** With this tool, we have reduced our customer issues in tracking orders. Now customers get the details of their shipment over mail and text with a link where they can track the order on a real-time basis, and they don't require to contact us for tracking details. We can also follow our orders efficiently from the dedicated dashboard without using different carrier websites for tracking. Here customers can get contact details of carrrier for any support purpose. This tool gives a complete tracking automation to both sellers and customers. I as data analyst use this tool to get feedbacks from customers about their shipping experience. It provides complete data which I exports as excel for data analysis. ### 36. Good order tracking solution with global coverage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2022 **What do you like best about AfterShip?** Customer Service Flexible Pricing Account Management - Self Service Easy to integrate Simple UI Customizability of APIs Actionable insights and analytics Response for issues - excellent **What do you dislike about AfterShip?** Customer service was little slow to find a quick remedy Changes to upgrade happens instantly, downgrade is not instant due to billing closure **What problems is AfterShip solving and how is that benefiting you?** Shipment Order tracking service has connected with various APIs from global shipment providers and our customers can track the order irrespective of shipment service ### 37. Very good application for tracking shipments **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about AfterShip?** Highly recommended application for tracking shipments in your e-commerce. Very good attention via chat. **What do you dislike about AfterShip?** The advanced plans seem a bit expensive to me. **What problems is AfterShip solving and how is that benefiting you?** Let my buyers check where their package is. ### 38. Track and Manage Orders Easily With Aftership **Rating:** 4.5/5.0 stars **Reviewed by:** Nabin Kumar M. | I, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2021 **What do you like best about AfterShip?** This is an intuitive product where you can track your online orders instantly and can check real-time status of the Shipments. If you have an e-commerce store then you can integrate this tool with your store and sync orders automatically. Customers will get notification over text and email containing shipment status. They will also get tracking link where they can track the shipment details like scan location, time, location in map also. It has also free plan for small businesses where you will get limited shipment tracking per month. You will get your branding tracking page. All the trackings are getting updated on real-time basis. It is easy to integrate with your e-commerce store, website, mobile apps. You can also use it's mobile application to track orders. It is easy to navigate both in web and mobile devices. **What do you dislike about AfterShip?** Pricing is little bit costly for small and medium businesses. Email support system should be provided to free plan. Apart that I have not found anything wrong with this application. **Recommendations to others considering AfterShip:** I recommend as this has free plan which will be beneficial for small businesses in the beginning. Later you can go with pro plan for more features. **What problems is AfterShip solving and how is that benefiting you?** We have used this application in our company website and e-commerce store to provide convenient tracking facility to our customers. After this integration Customers got their shipment details on real-time basis to their message box and mail box as well. Earlier customers were contacting us for tracking details but now it reduced to 0 as they are getting the details themselves. Also we added our brand logo to tracking page which showed our business more professional. ### 39. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about AfterShip?** Amazing customer support was provided by Kumar. **What do you dislike about AfterShip?** All is great. There is nothing I dislike at the moment. **What problems is AfterShip solving and how is that benefiting you?** The assistance in the store issue. ### 40. best email marketing app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** November 14, 2022 **What do you like best about AfterShip?** The customer support are very helpful and knowledgeable **What do you dislike about AfterShip?** custom email drafts not autosaving realtime **What problems is AfterShip solving and how is that benefiting you?** helps my business conversion with email and sms marketting ### 41. Tracking Orders Easy For You & Customers By Aftership **Rating:** 4.5/5.0 stars **Reviewed by:** Rajkishore M. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2021 **What do you like best about AfterShip?** It has an easy user interface. The onboarding process is very easy. If you have your own e-commerce store with your own website or mobile app, then you can integrate AfterShip software easily. It will give your customers a better experience. You can set custom tracking page with your domain name. If you are just a beginner, then it will help you a lot with its free plan, where you will get up to 50 shipments tracking data for free. If you have more conversions and want to increase shipment data, then u can go for premium plans. In premium plans, you will get lots of features where customers will get info of their orders as emails and texts from pickup to delivery. They have a support team who are very attentive to your issues and resolve them quickly. From the dashboard, you can get all shipment details. You can also filter orders by date or order id. **What do you dislike about AfterShip?** Nothing such dislike. But I think if they decrease the premium plan fees, then more users will be benefitted. **Recommendations to others considering AfterShip:** I will recommend this software to solve your tracking issues. You and your customer will both track orders easily on a browser or the AfterShip app. It will give your business a bonus point to attract customers. It is free from you if you have less shipment data per month. No extra charges for any services in free plan. **What problems is AfterShip solving and how is that benefiting you?** I have integrated this software with my e-commerce store. Aftership has solved my problems in providing customers with tracking data individually. After using this software, I don't need to provide customer tracking details. After entering tracking details in my store, they sync order details automatically and notify customers about their orders with my brand tracking page link. So customers easily track their orders, and if anything wrong happens, they can put complain in that link also. With it's help we can easily make our store automatic. ### 42. Ship anytime across Countries **Rating:** 5.0/5.0 stars **Reviewed by:** Alok Kumar S. | L, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2021 **What do you like best about AfterShip?** Speedy delivery, friendly app & site interface to understand all options, it suggests the courier automatically after giving pick up & destination location automatically. Can manage multiple different e-commerce sites in a single place. It can be integrated with our existing shopping site throgh different add ons. **What do you dislike about AfterShip?** It takes time to provide the tracking details after the pickup of the item. Customer support takes time to respond to the queries, apart from these all good. **Recommendations to others considering AfterShip:** Yes, all organisation can choose it, **What problems is AfterShip solving and how is that benefiting you?** We ship the client booking items through different international courier partners like DHL, Fedex via aftership. Customers are happy with this service as it's a pretty faster delivery. Its cost-efficient and shipping cost is low. ### 43. Great Shipping App for Onsite Shipments **Rating:** 5.0/5.0 stars **Reviewed by:** Nitin R. | Technical Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2021 **What do you like best about AfterShip?** Fast shipping, multiple shipping partner options, user-friendly site, fast pickup as well from Marchant, customer support is good. Can ship inter-country **What do you dislike about AfterShip?** Has some bugs on app due to which it crashes and lags during any shipment booking. Email support can be faster, and resolution time can be lessened as per the current SLA. Sometime amount got debited, but shipping slip is not generating. It takes little time to get the confirmation of booking. **Recommendations to others considering AfterShip:** yes , everyone can use **What problems is AfterShip solving and how is that benefiting you?** We are shipping through Aftership to our international clients through different courier partners like DHL, Fedex, ups in our Mohapatra enterprises. Its pretty faster and good. Our clients are very much happy with this shipping services. ### 44. Ship it with aftership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about AfterShip?** The ability to let users track their own orders. **What do you dislike about AfterShip?** There's not much to dislike. Possibly have the couriers added automatically to the order. **What problems is AfterShip solving and how is that benefiting you?** Tracking and package location. ### 45. Worst software to use ever **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2021 **What do you like best about AfterShip?** My shopify account was closed a year ago and along with that my emails were also closed so i lost access to my account, i sent them lots of emails to cancel my subscription and they kept getting me with same answers, you should login and cancel, which i am not able to login, they kept charging my account for a year regardless i informed them a lot of time to cancel my subscription. **What do you dislike about AfterShip?** Customer Service is very unprofessional, they keep writing same emails with no solution even though the problem is clear. They have taken my money almost a year though i asked hundred time to cancel. **What problems is AfterShip solving and how is that benefiting you?** No benefits, just charging me for nothing ### 46. Great App with Good Convenience **Rating:** 4.5/5.0 stars **Reviewed by:** Siddhant S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2020 **What do you like best about AfterShip?** I like the whole interface and how easy it is to add orders to your account and how its smart enough to identify the correct courier partner most of the times. The auto-update feature is great and ensures that one doesn't have to refresh over and over again to be able to check the details of their orders. The sync option although buggy is a great idea too, and the selection of apps that it can connect with is an added bonus **What do you dislike about AfterShip?** I feel that they need to work on the amazon and google sync, because more often than not it identifies random spam messages in my inbox as tracking ids and a lot of times doesn't add orders that actually do exist. It would also be nice to see more support for apps like flipkart and myntra in India. **Recommendations to others considering AfterShip:** Go for it, without a second thought, it's the best app to manage your shipments **What problems is AfterShip solving and how is that benefiting you?** The consistent need to monitor your shipment both incoming and outgoing is obliterated. It's very convenient to use and it's a one stop platform that supports most of the shipment carriers. ### 47. Poor customer support.. **Rating:** 0.5/5.0 stars **Reviewed by:** Joey M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2019 **What do you like best about AfterShip?** when working, it helps our business become proactive with unreceived deliveries by being able to contact customers in advance. **What do you dislike about AfterShip?** Customer Service - With tech services like this, you know that the service may fail from time to time but the customer service must always be there to answer to responses in an acceptable 24 hour period. Whether the issue is ongoing or solved there has to be constant communication to resolve the issue. I have asked them if they have a phone number or other ways I could get in touch through support but did not get any response. **Recommendations to others considering AfterShip:** Aftership is a great product when it works. The only downside is their poor customer service. Leap at your own risk :) . In these days of age, I do not know how a strong service like this could have poor customer support. **What problems is AfterShip solving and how is that benefiting you?** Aftership has not worked for us since Nov 29 (Tracking numbers are not updating) And we have sent a support ticket last Nov 29. They keep on saying that it's been resolved and every time I check it still has the same problem. The last email I received from them was Dec 4 telling me that everything is already working. After checking on my end, it still has the same problem. I emailed several times already and until now Dec 10. I haven't received a response from them. I'll be giving them a few more days and after that, I will cancel our account with them. ### 48. Great at intergrating 3rd party ecommerce apps **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2019 **What do you like best about AfterShip?** I like Aftership's ability to manage multiple different E-commerce apps in one easy to use platform **What do you dislike about AfterShip?** I find at times the tracking information customer's receive isn't always up to date in comparison with the individual's courier tracking status **Recommendations to others considering AfterShip:** Consider if the time you save on customer service is worth the cost of the software! **What problems is AfterShip solving and how is that benefiting you?** I use Aftership to save a lot of time automating the customer service and logistical ends of my business ### 49. Awesome Shipments Tracking App For Ecommerce Websites **Rating:** 3.5/5.0 stars **Reviewed by:** Jason C. | Business Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2019 **What do you like best about AfterShip?** What I like most about AfterShip is that it works very smoothly and stable after you connect and set it up with your ecommerce website. I use AfterShip to connect to my Shopify store, it automatically imports the tracking numbers on my shop into AfterShip's system. After the track numbers are imported, AfterShip also imports customers' information such as email, phone, etc, so it can send an email to the customer notifying them of the status change regarding their tracking information. In addition, the interface of AfterShip is very easy to use, I do not need to know technical knowledge to be able to set it up. So it didn't take me too long to get used to it. In addition, the operation of AfterShip is completely automatic, from importing tracking numbers, emailing customers with updates from their tracking information,... AfterShip's dashboard is also useful as it gives me a visual overview of all my shipments, helps me better manage and detect problems such as delays or misplacements. **What do you dislike about AfterShip?** Although AfterShip announced that they can support nearly 450 couriers around the world, but sometimes I also encounter cases where AfterShip can not automatically detect my tracking number from any courier. so sometimes I have to update manually. What I don't like about AfterShip the most is their customer support team is so bad. Sometimes when I need to contact them, almost no response will be received or very late. This makes me very annoyed. AfterShip should improve better on this issue. **Recommendations to others considering AfterShip:** I think AfterShip is suitable for any business that needs to track the goods and products they send. AfterShip will help businesses save time and effort in assisting customers on shipping related issues. Everyone should try using it for their business. **What problems is AfterShip solving and how is that benefiting you?** I integrated AfterShip into my Shopify website to improve my customer support. Because AfterShip works almost automatically, it also saves me time and effort to answer customers about shipping related issues. In general, I feel quite satisfied when using AfterShip for my ecommerce store. ### 50. Everything to track in one place **Rating:** 4.0/5.0 stars **Reviewed by:** Jake L. | Adeel ( Store manager), Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2019 **What do you like best about AfterShip?** Aftership is good tool to track all the shipments associated to your online store. Hassle free tracking data to track. We can track return in the same account. Easy to integrate with any other app or software. We are loving it. Thank you **What do you dislike about AfterShip?** They have integrations with all bigger e-commerce apps/softwares. But we have requested to add integration for a software we are using but they don't have integrations for that yet **Recommendations to others considering AfterShip:** I recommend this to e-commerce store owners for hassle free tacking data for orders **What problems is AfterShip solving and how is that benefiting you?** It's good so far ## AfterShip Discussions - [What courier does AfterShip use?](https://www.g2.com/discussions/what-courier-does-aftership-use) - 1 comment, 1 upvote - [How do you use AfterShip?](https://www.g2.com/discussions/how-do-you-use-aftership) - 1 comment - [What is AfterShip app?](https://www.g2.com/discussions/what-is-aftership-app) - 1 comment - [How does AfterShip tracking work?](https://www.g2.com/discussions/how-does-aftership-tracking-work) - 1 comment - [View AfterShip pricing details and edition comparison](https://www.g2.com/products/aftership/reviews?like_me_login=true&page=6§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A33%3A20+-0500&secure%5Bsession_id%5D=b8415bbc-126f-43f9-b787-7f634499d07a&secure%5Btoken%5D=d7ce2c081e59d0814498655f968c46414f84c0a35280bc0b78bb8fbff9637c62&format=llm_user) ## AfterShip Integrations - 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[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Inventory](https://www.g2.com/products/zoho-inventory/reviews) ## AfterShip Features **Labels** - Label Printing - Return labels - Bar codes - Shipping Labels **Integrations** - E-Commerce - WMS - Accounting Integration - OMS **Shipping Insurance** - Claim Tracking - Shipment Tracking Integrations - Cargo Tracking - Reporting & Analytics - B2C E-Commerce Tracking - Claim Filing **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Additional Functionality** - Ad hoc Reporting - Event Logs - Access Controls/Permissions - AI Copilot - Workflow Management - Debit/Credit Card Processing - Root Cause Analysis - Conditional Logic - Generative AI - Search/Filter - Response Management - Prioritization - Dispute Management - Custom Fraud Rules - Real-time Alerts - Evidence Management - Rate of Return Analysis - Case Management - API - Task Management - Transaction Monitoring - Activity Dashboard - Payment Tracking - Payment Fraud Prevention - Customizable Templates - Refund Management - Data Synchronization - Business Process Automation - Risk Scoring - Predictive Analytics - Chargeback Tracking - AML Compliance - Financial Transaction Approval - Third-Party Integrations - Source Tracking - AI/Machine Learning - Claims Tracking - Real-Time Reporting **Order management** - Shipment Tracking - Third-Party Integrations - Manage orders - Order Status - Shipping Services Integration - Package Tracking - Status Tracking - Delivery Tracking **Tracking** - Shipping - Inventory - Freight Shipping - Air Shipping - Ground Shipping **AI Personalization - Personalization** - Predictive Recommendations - Audience Segmentation - Adaptive Content **Additional Functionality** - AI Copilot - Engagement Tracking - Content Management - Visual Analytics - Real-Time Analytics - Behavior Tracking - Website Personalization - Recommendations - Real-Time Reporting - Content Analytics - Behavioral Targeting - Account Based Marketing - Website Analytics - Customer Segmentation - Customer Profiles - Template Management - Multi-Channel Marketing - Customizable Branding - Alerts/Notifications - API - Abandoned Cart Saver - Drag & Drop - Contextual Targeting - Experience Management - Campaign Management - Generative AI - WYSIWYG Editor - Reporting/Analytics - Activity Dashboard - Multi-Campaign - Campaign Segmentation - A/B Testing - Customizable Forms - Email Marketing **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services - Auditing & Claim Filing Services **Transactions** - Exchange - Approvals - Refund - Credit **Additional Functionality** - Driver Management - AI Copilot - Reporting/Analytics - Resource Management - Quality Control - Warrant Tracking - Generative AI - Alerts/Notifications - Refund Management - Order Tracking - Vendor Management - Inventory Management - Traceability - Barcoding/RFID - Route Optimization - Self Service Portal - Customer Portal - Payment Processing - Shipping Management - Repair Management - API - Field Reporting - Label Printing - Supply Chain Management - Warehouse Management - Asset Tracking - Refund Opportunity Identification **Inventory management** - Low stock alerts - Automated inventory orders - Assign suppliers **Reports** - Shipment reports - Inventory reports - Unshipped products **Additional Functionality** - AI Copilot - Shipping Optimization - Cost Recovery - Refund Opportunity Identification - Third Party Management - Generative AI - Automated Claim Filing - Package Analytics - Audit Management - Exceptions Management - Predictive Analytics - Carrier Invoice Auditing - Data Import/Export - Alerts/Notifications - Supplier Management - Container Shipping - Reporting/Analytics - Ground Shipping - Quotes/Estimates - Invoice Management - Import/Export Management - Activity Dashboard - Bills of Lading - Customizable Branding - Accounting - EDI - Returns Management - Parcel Shipping - Air Shipping - Customer Database - Claims Management - Discount Management - Transportation Management - Shipping Management - Shipment Price Calculation - Barcode/Ticket Scanning - Warehouse Management - Order Management - Real-Time Updates - API - Purchase Order Management - Inventory Management - Freight Shipping - Search/Filter - Ocean Shipping - eCommerce Management - Multi-Location - Workflow Automation ## Top AfterShip Alternatives - [Narvar](https://www.g2.com/products/narvar/reviews) - 4.3/5.0 (178 reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (580 reviews) - [parcelLab](https://www.g2.com/products/parcellab/reviews) - 4.6/5.0 (272 reviews)