--- title: AfterShip Reviews meta_title: 'AfterShip Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 311 reviews by the users' company size, role or industry to find out how AfterShip works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 311 scale: '5' date_modified: '2026-08-07' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # AfterShip Reviews **Vendor:** AfterShip **Category:** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools) **Average Rating:** 4.7/5.0 **Total Reviews:** 311 ## About AfterShip AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales. - Automatically import your tracking numbers to AfterShip, so you can get current tracking info for all your shipments in one place - Filter shipments by dates, statuses, carriers, and destinations - Trace whether all your shipments are being delivered on time and identify any delays/exceptions. - 7 Standardized tracking statuses - 40 Standardized tracking sub-statuses Keep customers informed and up to date - Embed the AfterShip Track Button for effortless order tracking - Automatically insert AfterShip’s tracking link to your Shopify store’s order confirmation and order history pages - Add your tracking link to either your store’s header or footer - Send delivery notifications to customers and yourself through Email, SMS, WhatsApp, and FB messenger - Configure notifications for Info Received, In Transit, Out for Delivery, Available for Pickup, Delivered, Failed Attempt, and Exceptions - Schedule delivery SMS based on the buyer's timezone - Auto-send email updates based on the order language for different delivery checkpoints for a delightful post-purchase experience. - Set up automated email delivery update workflows to auto-alert customers when the order status changes. - Send shipping notifications from your email address - Customize messages to include your logo, URL, and product recommendations Provide a branded experience - Automatically generate a tracking page for each shipment and customize the look & feel - Customize your tracking page by adding your logo, store URL, and AI-driven product recommendations - Set up a custom domain to display the tracking information - SSL certificate for users with a verified custom domain Secure your packages with AfterShip(R) Protection - Protect your packages from loss, damage, and porch piracy with AfterShip(R) Protection, powered by InsureShield(R) shipping insurance. - Quick claims approval - High % of claims paid quickly - Coverage for loss, damage, and porch piracy - Protection up to the total value of goods - Estimate loss recovery with an ROI calculator - Allow customers to opt in or out of shipment coverage at checkout - 24/7 resolution status visibility Multiple shipping solutions - AfterShip connects you with 1000+ carriers worldwide - Including UPS, DHL, USPS, China Post (ePacket), and China EMS - Standardized layout of tracking results received from different carriers Delivery date prediction - Set clear delivery expectations for your customers by displaying accurate order delivery dates. Analyze & take action - Get powerful insight on shipments, carriers' transit time, notifications, tracking pages, and customer feedback - Filter data by date, shipment type, devices, location, visits, and more ## AfterShip Pros & Cons **What users like:** - Users commend AfterShip for its **exceptional customer support** , highlighting timely help and effective communication during challenges. (7 reviews) - Users find AfterShip to be **very helpful** for organizing logistical needs and automating client updates effectively. (6 reviews) - Users value the **intuitive integrations** of AfterShip, enhancing organizational efficiency and client communication seamlessly. (5 reviews) - Users value the **easy integrations** of AfterShip, enhancing order tracking efficiency and streamlining workflows. (4 reviews) - Users find AfterShip to be **easy to use** , streamlining order tracking and enhancing the overall experience. (3 reviews) - Users commend the **expert issue resolution** from AfterShip, noting efficient and professional service in complex situations. (3 reviews) - Service Quality (3 reviews) - Shipping Management (3 reviews) - Users praise the **amazing tracking services** of AfterShip, enhancing order management and customer trust effortlessly. (3 reviews) - Users value the **tracking efficiency** of AfterShip, finding it highly useful and easy to watch shipments. (3 reviews) **What users dislike:** - Users find AfterShip's pricing **too high** , especially for small businesses with lower shipping volumes. (3 reviews) - Users report **tracking issues** with AfterShip that hinder business operations and lead to frustrating experiences with support. (3 reviews) - Users note a **lack of smaller carriers** and some syncing issues with their Shopify accounts as downsides. (2 reviews) - Users report **poor customer support** , highlighting ineffective assistance, unresolved technical issues, and unsatisfactory billing resolutions. (2 reviews) - Users report **poor support** from AfterShip, facing unresolved technical issues and inadequate help through the ticketing system. (2 reviews) - Users find **pricing issues** with AfterShip, especially for small businesses and overage charges that impact affordability. (2 reviews) - Return Issues (2 reviews) - Technical Issues (2 reviews) - Carrier Limitations (1 reviews) - Connectivity Issues (1 reviews) ## AfterShip Reviews ### 1. Save yourself the hassle and look elsewhere for a reliable solution. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about AfterShip?** WeAfterShip initially showed a lot of promise and we had a great introductory call with them. **What do you dislike about AfterShip?** We signed up for their service with the promise of smooth integration with Klaviyo, only to face persistent technical issues that made the service completely unusable in production. Despite spending months troubleshooting and exchanging numerous emails with their support team, the promised functionality was never delivered. To add insult to injury, we were charged for two months of service (including an "over use" extra charge in month two!) yet only received a partial refund for the first month—leaving us out of pocket for services that never actually saw production due to their technical issues. An understatement to say disastrous for our small family-run business. We cannot recommend AfterShip based on our experience. Their ineffective integration and unsatisfactory billing resolution have left us feeling taken advantage of. Save yourself the hassle and look elsewhere for a reliable solution. **What problems is AfterShip solving and how is that benefiting you?** Despite spending months troubleshooting and exchanging numerous emails with their support team, the promised functionality was never delivered. **Official Response from Philips Tourangbam:** > We're glad to hear that you find AfterShip easy to use and appreciate our API integration options. Thank you for the positive feedback on our customer support as well! ### 2. Aftership feed application **Rating:** 5.0/5.0 stars **Reviewed by:** Carla B. | Manager Marketplace, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about AfterShip?** Liked the support provided ............. **What do you dislike about AfterShip?** Still exploring the app for now ........ **What problems is AfterShip solving and how is that benefiting you?** To send the products into Tiktok shop **Official Response from Philips Tourangbam:** > Thank you for your feedback! We hope you continue to have a positive experience while exploring the app. If you encounter any issues or have any suggestions, please let us know. ### 3. Returns Support was great **Rating:** 5.0/5.0 stars **Reviewed by:** matt P. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about AfterShip?** The integrations are for the most part intuitive and when I have issues I generally can work through them. The staff when able to is very knowledgable and helpful **What do you dislike about AfterShip?** Lately on some of the pages I am not getting the help - there is no ticket system so chats seem to fall out of memory and I have ot start over again. I asked them to build a ticketing system. **What problems is AfterShip solving and how is that benefiting you?** Keeping the shipment tracking in one place and offering branded good looking emails and SMS notifications to our customers has been great **Official Response from Philips Tourangbam:** > Hi Matt, Thank you for sharing your honest review. You can reach out to us on support@aftership.com for any queries if you are facing a challenge with the chat option. We'd be happy to assist you. Regards Team AfterShip ### 4. Director **Rating:** 5.0/5.0 stars **Reviewed by:** Toan L. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about AfterShip?** easy to use, alot of API to integrate. Good customer support **What do you dislike about AfterShip?** I dont know yet, maybe missing some small carrier **What problems is AfterShip solving and how is that benefiting you?** solving my needs of tracking my packages and get real time status **Official Response from Philips Tourangbam:** > We're glad to hear that you find AfterShip easy to use and appreciate our API integration options. Thank you for the positive feedback on our customer support as well! ### 5. Extremely Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about AfterShip?** Aftership helps our team keep organized with all of our logistical needs. It helps automate the process of updating clients on shipments and keeping our team up to date on each orders progress. Ankush has been extremely helpful whenver we've run into any issues and we'd highly recommend this app for anyone business with logical needs. **What do you dislike about AfterShip?** We have had no considerable downsides other than a few issues with our account auto syncing into Shopify. **What problems is AfterShip solving and how is that benefiting you?** Aftership helps us keep organized with all of our logistical needs. This benefits our clients by keeping them up to date on shipping progress and to be able to answer question on their shipments arrival. **Official Response from Philips Tourangbam:** > We're glad to hear that AfterShip has been extremely useful for your team in keeping organized with logistical needs and automating the process of updating clients on shipments. We appreciate your recommendation and are happy to hear that Ankush has been helpful in resolving any issues. We apologize for the inconvenience with the account auto syncing into Shopify and will work to improve this experience for you. ### 6. Excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2024 **What do you like best about AfterShip?** Very helpful staff. You can reach them by phone/chat or email! **What do you dislike about AfterShip?** No downside, everything about this experience was very positive **What problems is AfterShip solving and how is that benefiting you?** Streamline tracking and returns.... **Official Response from Philips Tourangbam:** > Thank you for your kind words! We're glad to hear that you had a positive experience with us. If you ever have any suggestions for improvement, feel free to let us know. ## AfterShip Discussions - [What courier does AfterShip use?](https://www.g2.com/discussions/what-courier-does-aftership-use) - 1 comment, 1 upvote - [How do you use AfterShip?](https://www.g2.com/discussions/how-do-you-use-aftership) - 1 comment - [What is AfterShip app?](https://www.g2.com/discussions/what-is-aftership-app) - 1 comment - [How does AfterShip tracking work?](https://www.g2.com/discussions/how-does-aftership-tracking-work) - 1 comment - [View AfterShip pricing details and edition comparison](https://www.g2.com/products/aftership/reviews?filters%5Bsentiment_snippet%5D=1623037&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A07%3A51+-0500&secure%5Bsession_id%5D=bfcb044c-682e-4e2b-9655-23bd556b9b88&secure%5Btoken%5D=2b66cdc8e8e9da005533f5068c2d6ee7450dea549ca7a2f8e72044a5d675f099&format=llm_user) ## AfterShip Integrations - [Attentive](https://www.g2.com/products/attentive/reviews) - 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[Zoho Inventory](https://www.g2.com/products/zoho-inventory/reviews) ## AfterShip Features **Labels** - Label Printing - Return labels - Bar codes - Shipping Labels **Integrations** - E-Commerce - WMS - Accounting Integration - OMS **Shipping Insurance** - Claim Tracking - Shipment Tracking Integrations - Cargo Tracking - Reporting & Analytics - B2C E-Commerce Tracking - Claim Filing **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Additional Functionality** - Ad hoc Reporting - Event Logs - Access Controls/Permissions - AI Copilot - Workflow Management - Debit/Credit Card Processing - Root Cause Analysis - Conditional Logic - Generative AI - Search/Filter - Response Management - Prioritization - Dispute Management - Custom Fraud Rules - Real-time Alerts - Evidence Management - Rate of Return Analysis - Case Management - API - Task Management - Transaction Monitoring - Activity Dashboard - Payment Tracking - Payment Fraud Prevention - Customizable Templates - Refund Management - Data Synchronization - Business Process Automation - Risk Scoring - Predictive Analytics - Chargeback Tracking - AML Compliance - Financial Transaction Approval - Third-Party Integrations - Source Tracking - AI/Machine Learning - Claims Tracking - Real-Time Reporting **Order management** - Shipment Tracking - Third-Party Integrations - Manage orders - Order Status - Shipping Services Integration - Package Tracking - Status Tracking - Delivery Tracking **Tracking** - Shipping - Inventory - Freight Shipping - Air Shipping - Ground Shipping **AI Personalization - Personalization** - Predictive Recommendations - Audience Segmentation - Adaptive Content **Additional Functionality** - AI Copilot - Engagement Tracking - Content Management - Visual Analytics - Real-Time Analytics - Behavior Tracking - Website Personalization - Recommendations - Real-Time Reporting - Content Analytics - Behavioral Targeting - Account Based Marketing - Website Analytics - Customer Segmentation - Customer Profiles - Template Management - Multi-Channel Marketing - Customizable Branding - Alerts/Notifications - API - Abandoned Cart Saver - Drag & Drop - Contextual Targeting - Experience Management - Campaign Management - Generative AI - WYSIWYG Editor - Reporting/Analytics - Activity Dashboard - Multi-Campaign - Campaign Segmentation - A/B Testing - Customizable Forms - Email Marketing **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services - Auditing & Claim Filing Services **Transactions** - Exchange - Approvals - Refund - Credit **Additional Functionality** - Driver Management - AI Copilot - Reporting/Analytics - Resource Management - Quality Control - Warrant Tracking - Generative AI - Alerts/Notifications - Refund Management - Order Tracking - Vendor Management - Inventory Management - Traceability - Barcoding/RFID - Route Optimization - Self Service Portal - Customer Portal - Payment Processing - Shipping Management - Repair Management - API - Field Reporting - Label Printing - Supply Chain Management - Warehouse Management - Asset Tracking - Refund Opportunity Identification **Inventory management** - Low stock alerts - Automated inventory orders - Assign suppliers **Reports** - Shipment reports - Inventory reports - Unshipped products **Additional Functionality** - AI Copilot - Shipping Optimization - Cost Recovery - Refund Opportunity Identification - Third Party Management - Generative AI - Automated Claim Filing - Package Analytics - Audit Management - Exceptions Management - Predictive Analytics - Carrier Invoice Auditing - Data Import/Export - Alerts/Notifications - Supplier Management - Container Shipping - Reporting/Analytics - Ground Shipping - Quotes/Estimates - Invoice Management - Import/Export Management - Activity Dashboard - Bills of Lading - Customizable Branding - Accounting - EDI - Returns Management - Parcel Shipping - Air Shipping - Customer Database - Claims Management - Discount Management - Transportation Management - Shipping Management - Shipment Price Calculation - Barcode/Ticket Scanning - Warehouse Management - Order Management - Real-Time Updates - API - Purchase Order Management - Inventory Management - Freight Shipping - Search/Filter - Ocean Shipping - eCommerce Management - Multi-Location - Workflow Automation ## Top AfterShip Alternatives - [Narvar](https://www.g2.com/products/narvar/reviews) - 4.2/5.0 (181 reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (580 reviews) - [parcelLab](https://www.g2.com/products/parcellab/reviews) - 4.6/5.0 (272 reviews)