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DL

Danielle L.

Esthetician/Owner

Small-Business (50 or fewer emp.)

7/1/2022

"So much better for Estheticians than MINDBODY"

4.5/5

What do you like best about AestheticsPro?

Intake form integration, marketing solutions, and client reviews all in one place and not a million add-on costs for each feature Review collected by and hosted on G2.com.

What do you dislike about AestheticsPro?

The calendar layout is not as visually user-friendly as it could be and no app Review collected by and hosted on G2.com.

Response from Roxanne Brown of AestheticsPro

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Danielle, Thank you for your review of AestheticsPro software! Your feedback is valued. We look forward to the upcoming release of the mobile app! Wishing you continued growth with your business. - The AestheticsPro Team

MG

Marisol G.

Family Nurse Practitioner

Small-Business (50 or fewer emp.)

6/27/2022

"Great Experience and Service"

5/5

What do you like best about AestheticsPro?

The system is comprehensive, has all my templates in an easy to access format Review collected by and hosted on G2.com.

What do you dislike about AestheticsPro?

No downsides at this time. Sometimes making the packages can be a little difficult. Review collected by and hosted on G2.com.

Recommendations to others considering AestheticsPro:

Do the training videos they are very helpful Review collected by and hosted on G2.com.

What problems is AestheticsPro solving and how is that benefiting you?

It is solving my need to avoid paper charting, keeps my patient information safe and easily accessible. Yes I am more productive with the program. Review collected by and hosted on G2.com.

Response from Roxanne Brown of AestheticsPro

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Marisol, thank you for your review of AestheticsPro software. We are glad to hear the approximately 500 templates for e-records are easy to access! Please reach out to your Account Manager or our support team if you ever need assistance with setting up packages or any feedback you would like to share. Thank you again for your review! - The AestheticsPro Team

AM

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

8/15/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"A lot of glitches. Poor customer support."

2/5

What do you like best about AestheticsPro?

The ability to track the number of units and build the services is very customized. Review collected by and hosted on G2.com.

What do you dislike about AestheticsPro?

A lot of glitches with checkouts and other areas. Employees are not able to see their commission which makes the commission-based business very hard. You have to give them access to see everything or nothing at all. Review collected by and hosted on G2.com.

Response from Roxanne Brown of AestheticsPro

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Thank you for taking the time to review AestheticsPro! We take your feedback seriously, and welcome an opportunity to schedule a free training session to go over commissions tracking and the report. Your dedicated Account Manager would like to discuss and resolve any issues you have with checkouts. Please email us at: accounts@myaestheticspro.com. We look forward to assisting you and continuing our partnership with your business. Thank you again for your feedback and time! It is truly valued. - The AestheticsPro Team

LS

Layla S.

Owner

Small-Business (50 or fewer emp.)

11/9/2021

"Aesthetic Pro for Medspa and Cosmetic Tattooing"

4/5

What do you like best about AestheticsPro?

The ease of being able to find patients quickly with just one of their identifiers. The ease of uploading pictures after each visit helps a lot as well. Being able to see what others have used for consent forms is also very useful. Review collected by and hosted on G2.com.

What do you dislike about AestheticsPro?

The system is just very slow, like painfully slow at times. I hate how hard it is to make new consent forms and all the checks and the hoops you have to go through to get a customized consent form or information form made from scratch. Review collected by and hosted on G2.com.

What problems is AestheticsPro solving and how is that benefiting you?

Not having to deal with paper charts, and loosing or misplacing information is very helpful. Being able to keep all your patient information on one platform, and being able to access then with ease have been a blessing that I did not know how much it helps until after I started using the system. Review collected by and hosted on G2.com.

Response from Roxanne Brown of AestheticsPro

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Thank you for your review of AestheticsPro software! Finding a software solution that is easy to use is vital. We will continue to add features and enhance the software to provide your business with the software solution you need in today's aesthetics industry!

AM

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

8/16/2022

"Pros and cons but for the most part the pros outweigh the cons."

3.5/5

What do you like best about AestheticsPro?

Forms linked to each service when the service is booked. Review collected by and hosted on G2.com.

What do you dislike about AestheticsPro?

Many things have too many steps, like registering a new patient and then having to send password link separately. We don't like that the patient instructions disappear after they view. We also don't like that there is not a note section on the checkout screen to make any notes about what the discounts are for. Review collected by and hosted on G2.com.

Response from Janell Kallander of AestheticsPro

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Thank you so much for your recent review of AestheticsPro software! We happy to hear that you have taken advantage of our form system, it is really a fantastic built in feature for our partners. We would love to invite you to reach out to our incredible support team for some free training to address any areas that you need additional support on. They are excellent at helping reduce steps and create efficient workflows for our partners. Wishing you the best in business! - the AP Team

AM

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

6/28/2022

"AP has everything you need and is easy to learn."

5/5

What do you like best about AestheticsPro?

The ability to generate specific reports. Review collected by and hosted on G2.com.

What do you dislike about AestheticsPro?

System is specific on which file types of photos you can upload. And only partnered with one banking platform. Review collected by and hosted on G2.com.

Response from Roxanne Brown of AestheticsPro

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Thank you for your recent review of AestheticsPro software! With over 40 reports to select from, medical aesthetics business owners and managers can make informed business decisions. The reporting dashboard is in development and will be released soon. Keep an eye out for the quarterly newsletters to stay informed on all things AestheticsPro. Wishing you continued success in business! - The AestheticsPro Team

AM

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

8/3/2021

"Some good, some terrible"

2/5

What do you like best about AestheticsPro?

I love that the system has all the features in one. It is an incredibly comprehensive system. I also like the on boarding and the ability to have live conversations with the support staff, that does make a huge differerence. Review collected by and hosted on G2.com.

What do you dislike about AestheticsPro?

There are many issues I've had with the software that remain unresolved and honestly given up on at this point. It's also strange that to get anything added like gender, pronouns, or even ethnicity requires a full future review and years to fix. There is no Native Hawaiian or Pacific Islander, so if you live in Hawaii, good luck. It's discouraging that something as simple as that takes that much work to change. These sound simple to most, but I work in Hawaii with Trans folks, and those two things are essential to our business. Review collected by and hosted on G2.com.

Response from Roxanne Brown of AestheticsPro

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Updated Response: Thank you again for your review of AestheticsPro software! You can now add preferred pronouns and select custom gender identities for client and lead profiles. With a variety of new features and enhancements set for release this year, like the business mobile app and client mobile app, we strive to continuously develop the software you need to efficiently operate your business. If you have questions or feedback at any time, please connect with your dedicated Account Manager. We are listening and appreciate you choosing AestheticsPro!

We genuinely appreciate the candid response. As a software provider we not only want your business to be successful, we also want to ensure you have the tools necessary to allow your business to be as inclusive and welcoming to your customers as possible. We will be working very hard to include non-binary options in our software very soon and it is our hope you can maintain an excellent experience with our software - your feedback is truly valued. Thank you -AestheticsPro Team

UH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

8/2/2021

"ALL STAFF ARE VERY HELPFUL, MANY TOOLS MAKE IT EASY TO INTEGRATE. PLATFORM OFFERS CONVENIENCE"

5/5

What do you like best about AestheticsPro?

ONLINE PORTAL AND KIOSK OPTIONS FOR IN-HOUSE USE. I LOVE THAT THE PATIENT CAN HAVE ALL OF THEIR INFORMATION AND CONSENTS SIGNED BEFORE COMING IN. Review collected by and hosted on G2.com.

What do you dislike about AestheticsPro?

IVE NOTED SOME GLITCHES( PROBABLY MOSTLY FROM USER ERROR) . SOME PATIENT'S HAVE HAD TROUBLE WITH THE PORTAL ( LIKE LESS TECH SAVEY) , OVERALL NOT VERY MANY DISLIKES AT ALL. THE UPLOADS ONLY ALLOW FOR 2GB, SOME OF MY CHARTS ARE LARGE SO I HAVE TO REFORMAT THEM ( OR MY IT DOES) IN ORDER TO GET THEM INTO ONE FILE. Review collected by and hosted on G2.com.

Recommendations to others considering AestheticsPro:

I recommend you consider Aesthetic Pro. With so many templates available, that you can make your own, it gives you more time with clients. The consents are simple and thorough, no recreating them. This program has everything you need and then some for a great price. Review collected by and hosted on G2.com.

What problems is AestheticsPro solving and how is that benefiting you?

ACCESS TO RECORDS, TIME CONSUMPTION IN OFFICE. TIME CONSUMPTION AT HOME. NOW I DONT HAVE TO SEND THE PATIENT FORMS VIA EMAIL TO HAVE THEM FILL OUT JUST TO BRING BACK SO I CAN SCAN THEM AGAIN, ETC. ALL OF IT IS RIGHT THERE IN THE PATIENT CHART- SAVES SO MUCH TIME! Review collected by and hosted on G2.com.

Response from Roxanne Brown of AestheticsPro

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Thank you very much for the great response! Don't forget that we reward clients for their references and referrals so if you are willing to recommend us make sure you contact your Account Liaison. Have a wonderful day -AestheticsPro Team

ST

Shelly T.

Medical director, medspa

Small-Business (50 or fewer emp.)

11/1/2021

"Love this software for electronic medical records, staffing and appointments"

4.5/5

What do you like best about AestheticsPro?

I like the way I can adapt the medical forms templates to my own use, download pictures , transfer forms elelctronically and keep comprehensive client records. Review collected by and hosted on G2.com.

What do you dislike about AestheticsPro?

the learning curve is a bit steep but on the plus side support is very prompt, thourough and courteous with answering questions . Review collected by and hosted on G2.com.

Response from Roxanne Brown of AestheticsPro

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Thank you for your honest review of AestheticsPro software. Our support team maintains a 98% first call resolution rate and is focused on providing the support you need when you need it most! Thank you for partnering with AestheticsPro!

AM

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

8/3/2021

"Review of AestheticsPro"

4/5

What do you like best about AestheticsPro?

It is very user-friendly. Easy to pick up and backtrack if needed. Review collected by and hosted on G2.com.

What do you dislike about AestheticsPro?

There are a few areas that need improvements. It would be helpful if customers/practices could make some customizations specialized for their package/subscription. It would also help if they had a payroll option added. Review collected by and hosted on G2.com.

What problems is AestheticsPro solving and how is that benefiting you?

We are a new company. We had some issues with sending patients their forms to complete before their appointment. Submitting support tickets have been helpful. Usually, someone answers very quickly and gives step-by-step instructions or is available to have a quick Q & A session. The support and training were very beneficial. Also, recordings of the training calls have been a huge help while hiring more staff and playing back those recordings. Review collected by and hosted on G2.com.

Response from Roxanne Brown of AestheticsPro

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Thank you very much! Our support team will always be standing by to assist with any inquiries you have or to set up a training session - we are glad to know you feel comfortable utilizing their expertise at your convenience. They may be able to offer insight with your needs for packages and payroll too! Have a great day, -AestheticsPro Team