TP
Tammy P.
Operations Manager, Medical Aesthetician, Laser Professional
Small-Business (50 or fewer emp.)
"Aesthetics Pro is great for the spa industry"
3.5/5
What do you like best about AestheticsPro?

User friendly platform. Great for Spa treatments and medical directorship type offices. The online booking is great! Review collected by and hosted on G2.com.

What do you dislike about AestheticsPro?

This is not a great platform if you are running a "medical" aesthetics practice, there is no ordering of tests or sending/receiving faxes thru the platform. There is no referring doctors section if you need to send a patient out for other treatments. Also the online forms portal for new patients always gives us problems. Review collected by and hosted on G2.com.

Response from Janell Kallander of AestheticsPro
Edit edit

Hi Tammy! We really appreciate your review and feedback of AestheticsPro software. We are happy to hear that it has been a user-friendly platform for you! Our software was created specifically for the medical spa industry to meet the daily operational needs of medspas and their clients. You have offered some great suggestions, and we are listening! Please reach out to our support team who is ready to offer training and best practices and workflows regarding the online forms as well as some form options that may work better for clients on mobile devices. Thank you again, and we wish you all the best in your business! – the AP team

SN
shellie n.
Owner/ Provider
Small-Business (50 or fewer emp.)
"Not the best product but the alternative might be worse!"
1/5
What do you like best about AestheticsPro?

That there is the possibility for reports such as production per employee and P&L . Review collected by and hosted on G2.com.

What do you dislike about AestheticsPro?

Very limited capability. Functionality is limited. Poor support. Marketing is dated and limited. Front desk says it is cumbersome to check someone out. Portal does not work for our needs. Does not text patients. No App which was promised to happen soon after we purchased almost 2 years ago. Cannot use for tracking memberships and member services as promised. Review collected by and hosted on G2.com.

Response from Roxanne Brown of AestheticsPro
Edit edit

Shellie, thank you for your review of AestheticsPro software! We value your feedback. Your dedicated Account Manager would like to connect with you to go over the upcoming release of the mobile app for both your business and your clients along with the new version of AP Marketing Solutions. Any questions you have about tracking memberships can be addressed as well. We offer training sessions to go over specific features and questions to ensure your business can maximize every feature AestheticsPro offers. Please contact us at: accounts@myaestheticspro.com. We look forward to connecting with you soon! - The AestheticsPro Team

DL
Danielle L.
Physician Assistant
Small-Business (50 or fewer emp.)
"Reliable, affordable system for a small medspa"
4.5/5
What do you like best about AestheticsPro?

The system is easy to use. It has the basic functionality that I need for day to day transactions and charting. Affordable option for a solo provider practice. The annual promo helped with the cost. Review collected by and hosted on G2.com.

What do you dislike about AestheticsPro?

This system does everything I need. There were some glitches here and there but I worked them out with tech support over time. Review collected by and hosted on G2.com.

Response from Roxanne Brown of AestheticsPro
Edit edit

Danielle, thank you for your recent review! We are glad to hear the solo provider edition meets your business needs. Wishing you continued success in business! - The AestheticsPro Team

KS
kayley s.
Owner Aesthetician
Small-Business (50 or fewer emp.)
"Loving AestheticsPro!"
4.5/5
What do you like best about AestheticsPro?

The Referral / Points system is awesome! I love the option to API the Portal into my website so that my clients can directly book with me! Review collected by and hosted on G2.com.

What do you dislike about AestheticsPro?

I am unable to customize SEVERAL things like placing an image into emails or texts, unable to customize the colors on the Portal landing page or the design, including images. Review collected by and hosted on G2.com.

Response from Janell Kallander of AestheticsPro
Edit edit

Hi Kayley! Thank you so much for your review of our AestheticsPro medspa software! We love that you love it as much as we do. The referral/points system is such a great tool for our partners to be able to keep their clients engaged and coming back for more services. We would love to invite you to reach out to our fabulous support team to receive some free training on customizing your emails and portal landing page. They are a great resource for learning all of the tips and tricks of our software. Thanks again for your review! - the AP Team

BS
BRIAN S.
Owner
Small-Business (50 or fewer emp.)
"Solid functional EMR platform"
4/5
What do you like best about AestheticsPro?

Once you get the hang of how the AP UI works, it's fairly intuitive to figure out how to do new things. The AP support team is very good at rapidly responding to any questions. Review collected by and hosted on G2.com.

What do you dislike about AestheticsPro?

AP has limited flexibility to customize the platform - especially reporting - which can make it a challenge to arrive at certain answers regarding business performance. Review collected by and hosted on G2.com.

Response from Roxanne Brown of AestheticsPro
Edit edit

Brian, thank you for your recent review of AestheticsPro software! We appreciate your feedback of the reporting feature and are happy to announce this is an enhancement we are working on for release this year. We listen to all feedback and will continue to develop the features and enhancements you need to efficiently operate your med spa. Thank you again for your review!

Verified User in Cosmetics
UC
Verified User in Cosmetics
Small-Business (50 or fewer emp.)
"Far from a working software!"
0/5
What do you like best about AestheticsPro?

When I compare what I pay for what I get, I dislike everything about this SaaS! Review collected by and hosted on G2.com.

What do you dislike about AestheticsPro?

Most of the reports don't work or reflect wrong data. It's been more than 3 months that I opened a ticket to get an issue that I have resolved. Review collected by and hosted on G2.com.

Response from Janell Kallander of AestheticsPro
Edit edit

Hello! Thank you for your feedback on our software. All client feedback is heard and valued. We would love to invite you to reach out to our support team who is ready to offer training on how our reports function as well as how to maximize the use of the reporting and marketing tools to best suit your needs. We wish you all the best in your business! – the AP team

Kelley D.
KD
Kelley D.
P
Small-Business (50 or fewer emp.)
"Love This Platform!"
5/5
What do you like best about AestheticsPro?

The self booking option links seamlessly into my website, and allows new and existing clients to book at their convenience, thus increasing the number of bookings. The EMR has hundreds of pre-built consents and templates that can be easily updated to fit my practice. Review collected by and hosted on G2.com.

What do you dislike about AestheticsPro?

I wish that AP linked to Google and other booking platforms. Other than that, I have been extremely happy with it and have had no complaints! Review collected by and hosted on G2.com.

Response from Roxanne Brown of AestheticsPro
Edit edit

Kelley, your review of AestheticsPro is appreciated! The self booking option is a great way to generate appointments, and we are happy to hear it links seamlessly into your website. Thank you for sharing your thoughts and we wish you all the best in business. - The AestheticsPro Team

Verified User in Medical Practice
AM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"Needs Some Improvement"
2.5/5
What do you like best about AestheticsPro?

Calculating commissions has been a very easy process with AP. Review collected by and hosted on G2.com.

What do you dislike about AestheticsPro?

The instability of the whole platform, starting with E-Records not saving properly, not being able to talk to customer service by calling ( Sometimes we need immediate help and can't wait to be emailed back), and not being able to see archived records as needed, the one-way texting option is not sufficient, to not correcting spelling in some notes, to so many other issues that never get fixed. Review collected by and hosted on G2.com.

Response from Roxanne Brown of AestheticsPro
Edit edit

Thank you for your review of AestheticsPro! All feedback is heard and valued. Your dedicated Account Manager would like the opportunity to connect with you to discuss the issues you stated here and answer any questions you may have. Our support team is also your partner in business and look to exceed your expectations of customer service. We are happy to hear the detailed responses make problem-solving easier. Please contact us at: accounts@myaestheticspro.com, and we look forward to connecting with you soon! - The AestheticsPro Team

Rose L.
RL
Rose L.
Owner
Small-Business (50 or fewer emp.)
"Aesthetic Pro Review"
4/5
What do you like best about AestheticsPro?

Pre populated forms. Clients can schedule own appointments. Review collected by and hosted on G2.com.

What do you dislike about AestheticsPro?

Difficult understanding tech support when you have a question or a problem. Would like to speak in person Cleaning up the client chart of old missed visit forms. Review collected by and hosted on G2.com.

Response from Roxanne Brown of AestheticsPro
Edit edit

Thank you for your recent review of AestheticsPro software, Rose. We value your time and efforts. The comprehensive library of approximately 500 e-record forms was created to save owners time. Your dedicated Account Manager would like to speak with you over the phone to go over any needs or assistance you may have. Please email us at: accounts@myaestheticspro.com. We look forward to assisting you. Wishing you the best in business! - The AestheticsPro Team

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"AestheticsPro is great for any spa type business."
5/5
What do you like best about AestheticsPro?

There are many different forms to use and customize for your specific needs. The POS integration with Gravity is amazing! All the reporting options are a time saver. Review collected by and hosted on G2.com.

What do you dislike about AestheticsPro?

The calendar goes back to today instead of staying in the future date view you are working in. Gravity integration keeps disconnecting overnight. Review collected by and hosted on G2.com.

Response from Roxanne Brown of AestheticsPro
Edit edit

Thank you for your review of AestheticsPro! The benefits of a paperless practice make a tremendous positive impact on the day-to-day operations. Our support team welcomes the opportunity to connect with you on any issues you may experience. Wishing you the best in business! - The AestheticsPro Team