Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Fantastic dialer"
5/5
What do you like best about Adversus?

It works, it is stable, and most importantly, efficient. Review collected by and hosted on G2.com.

What do you dislike about Adversus?

that it is a bit difficult to maneuver around in the dealer, it still takes some time to get to know. hero has managed to make it easy for user/phoner.

I hate when there is an inbound call, then you have to close a topic to answer the call. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"I like the setup and also how easy it is."
5/5
What do you like best about Adversus?

the Ui and design is quite easy and cool. I must also say the functionality and the software is also very smart. Review collected by and hosted on G2.com.

What do you dislike about Adversus?

that there is alot of whitespace in the dialer window Review collected by and hosted on G2.com.

PS
Philip S.
Sales coach
Small-Business (50 or fewer emp.)
"Its very user-friendly"
4.5/5
What do you like best about Adversus?

Its so easy to use most times. The use of color schemes are superb! Review collected by and hosted on G2.com.

What do you dislike about Adversus?

Its sometimes complicated to navigate between users and to download conversations Review collected by and hosted on G2.com.

Response from Malene Hessellund Lastein of Adversus
Edit edit

Hi Philip

Thank you for taking the time to write your awesome review. We're happy that you enjoy using Adversus.

If you ever need help navigating between the users or get those darn conversations downloaded, please don't hesitate to reach out to our support in the live chat in-app, with an email to support@adversus.io or a call.

Thanks again!

Have a great, great day.

/Team Adversus

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Amazing program, good with stats"
5/5
What do you like best about Adversus?

The Way the program helps supervisors getting stats from the phoners is amazing. Its easy to achive the goals with simple stats making it easier to analyse and work with phoners. Review collected by and hosted on G2.com.

What do you dislike about Adversus?

Not quite much, I have never in my 2 years as working with it had problems like i have tried with Herobase and leaddesk. The specs like crashing phoners headsets is quite amazing and it works like it should Review collected by and hosted on G2.com.

Response from Malene Hessellund Lastein of Adversus
Edit edit

Hello there

Thanks a bunch for your words (and stars). We're delighted to hear that Adversus provides you with the analytics, overview and stats that you need to be able to track the performance of your phoners.

If you ever need help, please don't hesitate to reach out to us!

Happy dialing!

/Team Adversus

Verified User in Online Media
AO
Verified User in Online Media
Small-Business (50 or fewer emp.)
"Dennis Thorø Plougmann Neesgaard"
5/5
What do you like best about Adversus?

Dennis Thorø Plougmann Neesgaard, is the kindest and best supporter you've ever hired. He made my day! I did a huge mistake by deleting all our leads but he undid my mistakes and made my day! Review collected by and hosted on G2.com.

What do you dislike about Adversus?

Dennis Thorø Plougmann Neesgaard is not getting paid enough. He is a superstar! Review collected by and hosted on G2.com.

NL
Noel L.
P
Small-Business (50 or fewer emp.)
"How Adversus helps me everyday"
5/5
What do you like best about Adversus?

I can have any analysis I want for the job I'm doing Review collected by and hosted on G2.com.

What do you dislike about Adversus?

When updates occur, and we are not aware. Lots of thongs changed like saved datas. Review collected by and hosted on G2.com.

Response from Malene Hessellund Lastein of Adversus
Edit edit

Hi Noel

Thank you very much for your feedback. It's great to hear that Adversus helps you every day!

I'm sorry to hear that you experience updates occurring without you getting notified. We're are trying to inform all of our customers whenever we implement an update or new feature. All updates are accessible directly from Adversus under 'Help' > 'Changelog'. You can also access it here: https://headwayapp.co/adversus-changelog

I hope this is helpful. Once again - thank you for your feedback. It is appreciated!

Have an awesome day.

/Team Adversus

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Very good and easy to use when you have onborading"
5/5
What do you like best about Adversus?

It does not lag like other programs

easy to find what you need

alot of thing you can do with it. Just imagine what and make it hapen Review collected by and hosted on G2.com.

What do you dislike about Adversus?

hmm hard one

i think everything is good Review collected by and hosted on G2.com.

Response from Malene Hessellund Lastein of Adversus
Edit edit

Hi there

We're happy to hear that you're satisfied with Adversus and that you find the solution intuitive to use.

And no dislikes - that's a huge pat on the shoulder, so thank you for that one!

We hope you know that you can always get in touch if you have any questions or need help. We're here!

Thanks again - have an awesome day. Happy dialing!

Joachim B.
JB
Joachim B.
Small-Business (50 or fewer emp.)
"User friendly, great support and effective as hell"
5/5
What do you like best about Adversus?

The great support team is the thing we like the most. We have had problems with different pricing functions that did not match our needs, which Adversus then changed and customized to us specifically. They are always reachable and ready to help within minutes. Review collected by and hosted on G2.com.

What do you dislike about Adversus?

As said we have had some problems with the pricing function. We cannot differentiate our subscription in regards to international vs local plans. Review collected by and hosted on G2.com.

Response from Malene Hessellund Lastein of Adversus
Edit edit

Hi Joachim

Wow, a great review. Thank you so much! It's nice to hear that you think highly of our support team. We focus a lot on always being available and helping you the best way possible, so it's great that's what you're experiencing.

If you're still having issues with your pricing function, please contact our support team on hello@adversus.io, from our in-app chat, or on +45 86 3000 86.

Thank you for sharing your activity in Adversus - it's awesome that we're helping you contacting that many people per day, and that it's easy for you to do so.

Have a great day.

/Team Adversus

Rasmus O.
RO
Rasmus O.
Sales and Partnership Manager
Small-Business (50 or fewer emp.)
"Almost perfect"
5/5
What do you like best about Adversus?

The system is very solid. It has had no downtime since we started, and it has been almost a year.

The dialer is smart and functional.

It is easy to control campaigns, import and users.

Their supportteam is always great and helpful! Review collected by and hosted on G2.com.

What do you dislike about Adversus?

The only thing i dislike is the filter function. If I want to take out very detailed statistics from X numbers of calls, it seems more difficult than it should be.

I would love it, if you could search for a mass of leads and at the same time change specific details for said leads. I know this can be done in a way, but I would like it to be more intuitive.

One thing, that would be a great addition (I know that LeadDesk uses this) is a whisper function. It gives you the ability to whisper in your agents audio without the subject/lead being able to hear it. This would be very helpful towards coaching sessions and better customer service. Review collected by and hosted on G2.com.

Response from Mads Jepsen of Adversus
Edit edit

Hi Rasmus

Thanks for the awesome review! We're glad that you like our dialer and the people behind.

We're constantly focusing on optimizing our platform based on our customers' needs and wishes, so the feedback regarding the filter function is greatly appreciated. We'll definitely look into that!

The whisper function you're requesting is actually something that's already possible on the platform. Don't hesitate to call our support team and get more information about that, or read about it right here:

https://support.adversus.io/hc/en-us/articles/360014826659-How-to-Live-talk-to-agent

Have a great day and thanks again!

/Team Adversus

Jonathan H.
JH
Jonathan H.
Salgschef
Small-Business (50 or fewer emp.)
"Intuitive system with great customer service"
5/5
What do you like best about Adversus?

There are many customizable solutions, that helps you set up the system and settings just the way you like it to be.

You can create "journeys", automated messages both mail and text, which help you automize a lot of the process when dealing with your subjects. Review collected by and hosted on G2.com.

What do you dislike about Adversus?

A notification when you have created journeys that intervenes with one another would be nice. Other than that not much.

When booking meetings through the system there has some issues with attendants connecting to the the meeting. To be fair I am not sure if the issue is with Adversus or Rooms. Review collected by and hosted on G2.com.

Response from Mads Jepsen of Adversus
Edit edit

Hi Jonathan

Thank you very much for your cool review and the 5 stars!!

It's really great to hear that you like our customizable solutions and automation in Adversus, since it's something we really try to optimize as much as possible.

We love all the feedback we can get, and the notification implementation in our Journey Module is surely taken into account - so thank you for that!

We're sorry to hear about the issues with connecting customers to the online meetings in Rooms - we'll look into that right away!

Thanks again for your feedback and nice words. We really appreciate it!

/Team Adversus