Certification

Certification is an excellent piece of the puzzle to our overall balance sheet. It has been great to standardise the reconciliation process within our companies and have a strict Quality Assurance process in place.

CLOSE

We have not used CLOSE to its full potential yet, and we are about to implement stage 2 of the project, which will help us deliver a proper close. Genuinely excited about our future CLOSE process.

JE

JE has been great to implement. We have just had year-end, and it went so smoothly due to JE. It gives us more control over the approval process and stops skipping procedures.

Support

The support teams are fantastic, and being split between Europe and the States, you have access to them all the time. They do what they say they will do, when they says it. As an admin user I am in the system all the time. The changes/upgrades on the whole and been really good for us. We have just recently upgraded to 11.3 and strongly recommend this system Review collected by and hosted on G2.com.

I feel the reporting could be much more intuitive. It can be difficult to get all the information you need in one report. We can adapt to it when it would be much easier if it adapted to us. Review collected by and hosted on G2.com.

We like that Cadency by Trintech is a good repository tool. It helps track what we have to do, ensures we complete tasks and reconciliations on time, and allows us to know who did what and by when. Review collected by and hosted on G2.com.

The Dashboard is not good, and we have to use an XLS base report to show where countries/affiliates stand by Tower. The view is not user-friendly as you have to scroll and it’s not easy to get a full picture, making it better in XLS. Additionally, the RTR Console did not balance for some countries and required the Trintech tech team to figure out why. The initial setup was not easy and was time-consuming. Review collected by and hosted on G2.com.

As user, Cadency is very user friendly and easy to navigate. As an administrator, I really like their Support Center, especially for creating and tracking cases. The support team is responsive, knowledgeable, professional, and easy to work with. I also appreciate that it leverages AI technology, and that I can go back and view comments even after a case is closed. Review collected by and hosted on G2.com.

First, users have encountered gateway errors far too frequently, raising concerns about system reliability. Second, reporting limitations within the Journal Entry module make governance and audit activities challenging. The template audit trail is particularly difficult to work with—speaking from the perspective of someone executing these activities, the report is hard to interpret and lacks clarity. We need an audit trail that is transparent, intuitive, and easy for auditors to review. Third, manual configuration in production increases risk. I would prefer a more automated and controlled migration process. Lastly, my experience with the Knowledge Center has been limited. When navigating to Customer Products → Cadency → Journal Entry, I see only 16 known issues listed, which seems quite minimal. That said, I do appreciate the ability to follow updates. Review collected by and hosted on G2.com.

I really like how Adra by Trintech streamlines and automates our month-end close processes, including account reconciliations, transaction matching, and task management. The platform is user-friendly and has significantly improved our accuracy and visibility across the close cycle. It reduces manual work and helps our team stay organized and compliant. It saves a lot of time during the month-end close and makes the entire process much smoother. Its efficiency and reliability are commendable, and it has made our financial close faster, more efficient, and much easier to manage. The combination with our accounting/ERP system improves accuracy, visibility, and overall workflow efficiency. The initial setup was fairly straightforward, and the benefits in automation and consistency quickly became apparent. Review collected by and hosted on G2.com.

At times, the interface can feel a bit slow, especially when loading larger reconciliations. Reporting options could also be more flexible, with more customizable formats. Review collected by and hosted on G2.com.

I like the new AI functions which simplifies my tasks Review collected by and hosted on G2.com.

The success center could be improved, sometimes it’s difficult to find the right answers Review collected by and hosted on G2.com.

Lots of flexibility, able to automate selection process and identify efficiencies. Review collected by and hosted on G2.com.

Scheduled reporting is tricky to navigate. Review collected by and hosted on G2.com.

I like Adra by Trintech's friendly user interface, which is intuitive and doesn't require a detailed explanation for day-to-day use. The initial setup was simple, so much so that I almost didn't need the intro class because it's easy to get familiar with the interface. Review collected by and hosted on G2.com.

The interface can feel slow at times, particularly when I put it to work with large reconciliations, performance under large data sometimes makes it lag. Review collected by and hosted on G2.com.

I find Cadency by Trintech to be quite easy to use, especially from a reconciler's perspective, and even when working as an admin, it is not too difficult to navigate. One of the standout aspects is the exceptional IT support I've received, particularly from Steve Mersman, who has been incredibly responsive, patient, and helpful, ensuring that all issues are resolved promptly. This level of support is invaluable as a relatively new admin, and it significantly enhances the overall experience of using Cadency by Trintech. Review collected by and hosted on G2.com.

I find Cadency by Trintech challenging when updating a reconciler after the reconciliation has been uploaded by another employee or is pending review. This process should be more seamless, especially when reconcilers or reviewers are out of the office or no longer with the company. Review collected by and hosted on G2.com.

I appreciate how effective Adra by Trintech is for working with balance at book close, ensuring that I feel confident about my reconciliation process. I love how smooth the setup was, which made my initial experience with the software stress-free. Furthermore, I find it very reassuring to receive updates when there are any changes to the accounts, which helps maintain the accuracy of my reconciliations. The ability to easily keep an overview of my accounts right from the homepage is another aspect I value highly, as it simplifies managing my tasks. Overall, the ease of working with Adra by Trintech stands out, reinforcing my decision to continue using it and making it a reliable choice for my accounting needs. Review collected by and hosted on G2.com.

I wish there was a feature to change the date of all rows at the same time. Review collected by and hosted on G2.com.

I have been using Adra by Trintech for more than 10 years, primarily for accounts reconciliation, and I am very satisfied with its performance. One of the standout features is its ability to greatly improve our accounts reconciliation process, which has resulted in a more efficient workflow and enhanced audit traceability. I particularly appreciate the better overview of account status it provides, alongside the better supporting documentation and the ability to set up approval rights. These features have been instrumental in ensuring audit traceability, securing the correctness of balances, and identifying errors early on. Another aspect I find highly beneficial is the ability to easily add documentation, set rules for approvals, and view past reconciliations without hassle. The secure nature of this online application, combined with full audit documentation, instills confidence in its reliability and security. I am happy with the product as is and would likely recommend Adra by Trintech to others, rating it a 9 out of 10. Review collected by and hosted on G2.com.

The platform can be slow at times Review collected by and hosted on G2.com.