I appreciate the ease of use and integrations that ADP Workforce Now offers. I find it really beneficial to customize the platform for my needs, whether that's running reports, displaying important information and announcements on the home page, or managing payrolls. These capabilities make my job and my coworkers' jobs easier. Review collected by and hosted on G2.com.

I wish I could compare more things when doing payrolls. I have to keep a lot of internal processes/checklists up-to-date when processing payrolls just to ensure that any changes that have taken place from one payroll to the next are looking correct. It would be so beneficial to be able to see that in the system quickly without having to run a report or compare pay summaries on individual profiles. Review collected by and hosted on G2.com.

I honestly really like the help button that is on every page. Most times I just have a quick question about how to do something and I can find the answer quickly by using this button and seeing if there is already a document to walk me through my question. I can find answers to my simple questions really quickly without having to go through the Bridge or call ADP. Review collected by and hosted on G2.com.

I would like an easy to follow guide that shows me what all features I have with the modules that we have. I inherited a system that was already set up and sometimes it's hard to know what we can do to make processes smoother that just isn't set up in ADP yet. Review collected by and hosted on G2.com.

I love using ADP Workforce Now because I can easily sign in and out of work. I find it incredibly convenient for keeping track of my PTO and requesting it. It's an app I can easily click and access all my timesheets, which is awesome because I don't have to keep paper copies. I'm trying to stay paperless, so this feature really helps. The initial setup was fast and easy. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

ADP Workforce Now is continually improving. Things that I suggest or give feedback on, they listen, take action, and test it before rolling it out, so when it does roll out, it works. With the improvements ADP Workforce Now has implemented, especially cloud-based and the AI Assist, I'd give them a ten. Review collected by and hosted on G2.com.

I'd like ADP Workforce Now to have a little bit better integration. There are certain things that only practitioners can do, like creating custom reports for accounting. I can't give them access to run their own reports without giving more access than I'd like, so I'd like it to be a bit more granular. This would allow people to build the exact reports they need without accessing too much information. The initial setup process seemed easy, but we ran into several challenges, especially since we didn't have all the fields and GLs set up, which caused scrambling for information. Review collected by and hosted on G2.com.

ADP allows me to digitize my grant/agreement allocations through the use of timebank once payroll is calculated. It also allows me to calculate the worker's compensation premiums and provides a customized report so i can import this data into Sage Intacct. Review collected by and hosted on G2.com.

We have too few employees who participate in our company's benefits so the benefits set up in ADP only does the minimal participation; there's no bridge between our benefit companies and us so it's a manual process to set up employees on our benefits outside of ADP. Review collected by and hosted on G2.com.

The total rewards statement. Nothing else to add Review collected by and hosted on G2.com.

I am beyond frustrated with this system. As one of the HR admins for our company we have had little help with getting the system configured to our needs and with tech support when we encounter issues. We were told many times during our implementation that certain things were not possible, but now I am finding a few of those are able to be set up. But we don't have a reliable person to contact to help us, our account rep is only knowledgeable in Payroll and every time I have called for assistance the person on the phone is unable to help because they do not know the system well enough. Using the help feature within the system is little help because of the time it takes for any feedback. I currently have two items that I submitted on 4/21 that have not been resolved. I actually had to escalate them just to get someone to look at them. We are having to utilize several outside sources to complete tasks that should be done within ADP because of the functionality. We have to use DocuSign to assign documents for employees to sign because currently if you upload a document and take the time to add the necessary check boxes and fields you can only assign that document to one person. This is a huge problem when we have to assign this one document to 50 people. We cannot use E-verify or background checks because we have people that start working for us that are unable to use a computer due to their disability and I cannot enter the info in the system on their behalf. We need to assign company policies for specific groups of employees to sign but because this is tied to the security profile it would be too much of a hassle to set all the different security profiles. Just adding a new hire is a cumbersome process because so many things do not flow to the new hire profile from the candidate profile including the rate of pay. Review collected by and hosted on G2.com.

I find the recruitment portal in ADP Workforce Now very easy and intuitive to use. It's a simple system without a lot of bells and whistles or tons of customization, yet we've managed to accomplish many things on our own and build out what we need. So far, it's been good. The onboarding process, though newer to us, is going smoothly. The implementation was smooth, and the price is also quite reasonable. Review collected by and hosted on G2.com.

It's not able to be customized a lot, so there's some things we have to either troubleshoot for or be okay with that it doesn't do. There are certain process steps that we're not able to customize and reconfigure. There also needs to be a way for the recruitment portal to send candidates with resumes directly to hiring managers, which you can't currently do. Review collected by and hosted on G2.com.

I like how ADP Workforce Now allows for seamless integration across departments, like benefits and payroll, eliminating the need for multiple systems. Employees find it convenient to view and manage their benefits through the site and mobile app without having to rely on a different site or call us for information. This self-service aspect makes everyone more efficient and effective. The system efficiently matches benefit deductions with what's deducted from payroll, which streamlines processes. I also found the initial setup fairly seamless. Review collected by and hosted on G2.com.

Sometimes the crossover between departments can create an issue. If someone makes a change, it affects payroll, talent, benefits, etc. However, this might be more about training on our end for our employees. Review collected by and hosted on G2.com.

Workforce Now was a solid, well-built platform for my org. Payroll processing is reliable, and the system overall feels stable and mature. It does a good job keeping employee information, payroll, and HR data all in one place, which helps from an administrative standpoint.

The reporting is also pretty strong, and we didn’t have issues with the core functionality - at least on this side of the system. Overall, it feels like a system that can scale with an organization and handle the basics fine. Review collected by and hosted on G2.com.

While Workforce Now itself works well, our biggest challenges were with Workforce Manager (timekeeping). It was not very user-friendly for our staff, and we ran into ongoing issues with accuracy and reporting—especially since many of our employees work across multiple locations and departments. That made it difficult to reliably track hours and allocate labor costs the way we needed.

We also found the overall experience to be a bit fragmented, with different components not always feeling fully integrated. For a workforce that isn’t highly technical, it created some confusion and frustration. Review collected by and hosted on G2.com.

It’s extremely easy to use the simple functions. I love the learning management system. We’ve just started using that we are having difficulty getting documentation on how to use it. Payroll is efficient and easy. Review collected by and hosted on G2.com.

When calling the helpdesk or chatting, it is extremely difficult to get someone that knows what they’re talking about and knows how to help. It seems to take a long time for them to research how to resolve the issue which doesn’t seem efficient because it waste a lot of of my time. I think having documented processes on how to do things in your system would be a lot easier. I’ve asked for the learning management system. Documentation and I have been unable to get anything from ourselves person the person that trained us we paid for a service that we don’t know how to use and she showed us some things, but I need documentation to go back to to reference instead of having to call and waste a bunch of time Review collected by and hosted on G2.com.