There are several ways of contacting ADP support; chat, support messages and a customer service call line. The wait times are low and most of the time, issues are resolved in a timely manner Review collected by and hosted on G2.com.

It appears that not all ADP Representatives are knowledgeable on the software. There are times when I have to start a new chat/call/support case, in order to find a representative who is able to assist me with the issue at hand Review collected by and hosted on G2.com.

It brings payroll, HR, benefits, time tracking, and compliance together in a single system. That means I don’t have to juggle multiple tools, and it helps keep information consistent across all of those functions. Review collected by and hosted on G2.com.

ADP isn’t the cheapest option on the market. Costs can rise as you add more modules or bring on additional employees, and some features are offered as add-ons rather than being included by default. Review collected by and hosted on G2.com.

Given ADP is a large and well-known provider of workforce/payroll solutions, it was good to know that many other peer organizations use the same platform and thus the skill/knowledge of it is transferable across other job settings. The mobile app for time management was also fairly well received. Review collected by and hosted on G2.com.

On the backend, our finance and operations teams had issues dealing with customer service issues when troubleshooting, given how large ADP is. The user interface on the user end was also sometimes outdated and difficult to manage when there was a website flaw (particularly load times). Review collected by and hosted on G2.com.

I liked being able to see how my paycheck was divided up, and where my 401k money was going and being placed. It’s an excellent app that makes it easy for me to see my money and understand where it’s allocated. Review collected by and hosted on G2.com.

It felt slow, and the GUI wasn’t very responsive. Sometimes it would take forever for certain menus to load, and even then it could be hard to find the documents I needed. Review collected by and hosted on G2.com.

I like ADP’s interface and the way the website is organized. I enjoy features like comparing pay stubs. Everything you need is within one to two clicks. Review collected by and hosted on G2.com.

I don’t have any complaints. There are no improvements I can think of. Nothing I dislike. The website is easy to use and has all of the information I need Review collected by and hosted on G2.com.

What I like most about ADP Workforce Now is its user-friendly interface and the convenience of having HR, payroll, attendance, and leave management in one place. It makes it easy to access payslips, apply for leave, track attendance, and manage personal information without any hassle. Review collected by and hosted on G2.com.

slow and frustrating customer support, a clunky and unintuitive user interface, rigid custom reporting tools, and a steep learning curve for basic HR and payroll tasks. Review collected by and hosted on G2.com.

The ADP Workforce Now Chat feature is beyond the best feature. They have helped me countless times assisting me to process payroll consistently and on time. It has many options for integrations allowing multiple ways of time keeping to be imported. Review collected by and hosted on G2.com.

I dislike the reporting and the way it offers it customization. Extremely hard to understand the set up of the interface and feels difficult to manage on my own. The reps have helped me many times and the reporting has turned out perfect. Review collected by and hosted on G2.com.

Intuitive and easy to use

contact HR and accounting teams less often

easy to find history of hours worked for project plans

easy to find and keep track of personal hours worked and available Review collected by and hosted on G2.com.

Our team can find it challening to find prior jobs and work based on search

With limited licenses sometimes cannot access - resulting in tracking on paper until you can Review collected by and hosted on G2.com.

I use ADP Workforce Now to process payroll, PTO tracking, and payroll reports. I appreciate being able to keep track of all things payroll related in one place. The electronic time cards and the ability for employees to submit their time off requests through the portal save us a lot of time. I also use the chat feature a lot when I have questions, as it is convenient and the representatives are always very helpful. Review collected by and hosted on G2.com.

I wish there was a way to send reminders to employees to complete their timecards thru the portal. Review collected by and hosted on G2.com.

ADP Workforce Now is a great platform that brings everything into one place. Since I started using it, I haven’t needed to juggle different systems for payroll, time tracking, HR, and benefits. ADP Workforce Now makes managing employees feel more organized and less stressful. The dashboard is also pretty user-friendly and simple to use, and once you get familiar with it, everyday tasks become much faster. Review collected by and hosted on G2.com.

Since it has so many features and menus, it can sometimes take a while to figure out where everything is. Review collected by and hosted on G2.com.