I find the recruitment portal in ADP Workforce Now very easy and intuitive to use. It's a simple system without a lot of bells and whistles or tons of customization, yet we've managed to accomplish many things on our own and build out what we need. So far, it's been good. The onboarding process, though newer to us, is going smoothly. The implementation was smooth, and the price is also quite reasonable. Review collected by and hosted on G2.com.

It's not able to be customized a lot, so there's some things we have to either troubleshoot for or be okay with that it doesn't do. There are certain process steps that we're not able to customize and reconfigure. There also needs to be a way for the recruitment portal to send candidates with resumes directly to hiring managers, which you can't currently do. Review collected by and hosted on G2.com.

I like how ADP Workforce Now allows for seamless integration across departments, like benefits and payroll, eliminating the need for multiple systems. Employees find it convenient to view and manage their benefits through the site and mobile app without having to rely on a different site or call us for information. This self-service aspect makes everyone more efficient and effective. The system efficiently matches benefit deductions with what's deducted from payroll, which streamlines processes. I also found the initial setup fairly seamless. Review collected by and hosted on G2.com.

Sometimes the crossover between departments can create an issue. If someone makes a change, it affects payroll, talent, benefits, etc. However, this might be more about training on our end for our employees. Review collected by and hosted on G2.com.

Workforce Now was a solid, well-built platform for my org. Payroll processing is reliable, and the system overall feels stable and mature. It does a good job keeping employee information, payroll, and HR data all in one place, which helps from an administrative standpoint.

The reporting is also pretty strong, and we didn’t have issues with the core functionality - at least on this side of the system. Overall, it feels like a system that can scale with an organization and handle the basics fine. Review collected by and hosted on G2.com.

While Workforce Now itself works well, our biggest challenges were with Workforce Manager (timekeeping). It was not very user-friendly for our staff, and we ran into ongoing issues with accuracy and reporting—especially since many of our employees work across multiple locations and departments. That made it difficult to reliably track hours and allocate labor costs the way we needed.

We also found the overall experience to be a bit fragmented, with different components not always feeling fully integrated. For a workforce that isn’t highly technical, it created some confusion and frustration. Review collected by and hosted on G2.com.

It’s extremely easy to use the simple functions. I love the learning management system. We’ve just started using that we are having difficulty getting documentation on how to use it. Payroll is efficient and easy. Review collected by and hosted on G2.com.

When calling the helpdesk or chatting, it is extremely difficult to get someone that knows what they’re talking about and knows how to help. It seems to take a long time for them to research how to resolve the issue which doesn’t seem efficient because it waste a lot of of my time. I think having documented processes on how to do things in your system would be a lot easier. I’ve asked for the learning management system. Documentation and I have been unable to get anything from ourselves person the person that trained us we paid for a service that we don’t know how to use and she showed us some things, but I need documentation to go back to to reference instead of having to call and waste a bunch of time Review collected by and hosted on G2.com.

I use ADP Workforce Now for HRIS, including document execution, employee demographics, and payroll. I love having everything in one place and having an employee file cabinet. The field grabber option really stands out because it allows me to customize reports fully on any fields available, giving me exactly what I need. Reporting is so strong; it's a game changer for me. Review collected by and hosted on G2.com.

I think AES, integrations, and customer ticketing could be improved. I found that I use that less and less and just utilize the chat option whenever I need help. The implementation was not as successful as I would have liked it to be. Review collected by and hosted on G2.com.

ADP Workforce Now helps manage payroll, HR, and benefits in one platform. The user-friendly interface makes navigating different tasks easily. One of the standout features is the reporting capabilities. The payroll processing is seamless and efficient, ensuring accuracy and compliance with tax regulations. Additionally, the self-service options empower employees to access their information without hassle, reducing administrative burden.

Another major plus is the integration capabilities making it a flexible solution for companies of all sizes. Overall, ADP Workforce Now offers a comprehensive set of tools that enhance HR and payroll management, making it a valuable asset for businesses looking for reliability and efficiency Review collected by and hosted on G2.com.

While ADP Workforce Now offers useful functionality, it does have its limitations. When issues arise across different modules, support teams sometimes deflect responsibility rather than working collaboratively to resolve the problem efficiently. Review collected by and hosted on G2.com.

I like the availability to view benefits with ADP Workforce Now, as it helps me plan days off by looking at the time that's available. I also appreciate the availability to view my timecard and clock in and out on my mobile phone. The initial setup was very easy, and I have enjoyed using it as of now. Review collected by and hosted on G2.com.

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We can structure our ADP to fit Ontario standards. I can easily set up different types of employee levels, such as full-time, part-time, contractor, full-time contractor, and T4 vs. T4A contractors. That flexibility is really nice.

I also like that it connects easily with the CRA, and we get good support from the India team whenever we need it. Pricing was also an important factor in selecting this tool compared to others, since we pay based on the modules we are procuring. Review collected by and hosted on G2.com.

Sometimes the calculations for deductions and taxes aren’t consistent because, a lot of the time, they are manually adjusted by the India team. When that happens, it’s difficult to receive feedback from them and to clearly identify the level of accountability. Review collected by and hosted on G2.com.

I've been using ADP Workforce Now for over 30 years, and I'm really familiar with the software. I like that I can chat and reach the ADP Support Center. The AI assist also stands out a lot, especially for reporting, which is something I'm currently working on. Setting it up is easy as long as you know the ins and outs of the ADP software. Review collected by and hosted on G2.com.

For time and attendance, I don't want the office employee to use the ADP mobile app on the website to clock in or out. We operate in multiple states, and they should be able to clock in or out from their desktop, where I can see their desktop identification or something similar. Review collected by and hosted on G2.com.

I was able to jump right in at my new job and start using ADP without any training. The ADP support team is always helpful and makes me look really good at my job! We’re integrating more and more modules into our WFN setup, and it’s been great to see how smoothly everything works together. Review collected by and hosted on G2.com.

It would be nice to have the ability to reference a page (an employee profile, for instance) while doing something in another part of WFN. Always having to close out of a benefit page to reference something in an Employee Profile means clicking around a lt. Review collected by and hosted on G2.com.