--- title: ADP Workforce Now Reviews meta\_title: 'ADP Workforce Now Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 4309 reviews by the users' company size, role or industry to find out how ADP Workforce Now works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 4309 scale: '5' date\_modified: '2026-08-11' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### ADP Workforce Now Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of ADP Workforce Now, appreciating its intuitive interface for all users. [(309 mentions)](https://www.g2.com/products/adp-workforce-now/reviews?filters%5Bsentiment_snippet%5D=1855863&qs=pros-and-cons#reviews) Users appreciate the **helpful customer support** and user-friendly design of ADP Workforce Now for administration and employees. [(218 mentions)](https://www.g2.com/products/adp-workforce-now/reviews?filters%5Bsentiment_snippet%5D=1860084&qs=pros-and-cons#reviews) Users appreciate the **user-friendly payroll dashboard** of ADP Workforce Now, simplifying navigation and enhancing efficiency. [(204 mentions)](https://www.g2.com/products/adp-workforce-now/reviews?filters%5Bsentiment_snippet%5D=1853699&qs=pros-and-cons#reviews) Users value the **easy access and centralized features** of ADP Workforce Now, simplifying payroll and benefits management. [(160 mentions)](https://www.g2.com/products/adp-workforce-now/reviews?filters%5Bsentiment_snippet%5D=1855141&qs=pros-and-cons#reviews) Users value the **integrated HR functions** of ADP Workforce Now, which streamlines processes and enhances user experience. [(154 mentions)](https://www.g2.com/products/adp-workforce-now/reviews?filters%5Bsentiment_snippet%5D=1855593&qs=pros-and-cons#reviews) Users experience **poor customer support** , leading to frustration when issues arise and assistance is needed promptly. [(111 mentions)](https://www.g2.com/products/adp-workforce-now/reviews?filters%5Bsentiment_snippet%5D=1856373&qs=pros-and-cons#reviews) Users find ADP Workforce Now to be **not user-friendly** , noting issues with clunky navigation and difficult report access. [(98 mentions)](https://www.g2.com/products/adp-workforce-now/reviews?filters%5Bsentiment_snippet%5D=1854355&qs=pros-and-cons#reviews) Users find **limited customization** in ADP Workforce Now, facing challenges with reports and workflows that hinder efficiency. [(81 mentions)](https://www.g2.com/products/adp-workforce-now/reviews?filters%5Bsentiment_snippet%5D=1859968&qs=pros-and-cons#reviews) Users find **missing features** in ADP Workforce Now, noting limitations in customization and flexibility of reports and workflows. [(79 mentions)](https://www.g2.com/products/adp-workforce-now/reviews?filters%5Bsentiment_snippet%5D=1854233&qs=pros-and-cons#reviews) Users find the **limited features** of ADP Workforce Now challenging, particularly in recruitment and reporting functionalities. [(75 mentions)](https://www.g2.com/products/adp-workforce-now/reviews?filters%5Bsentiment_snippet%5D=1852685&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ADP Workforce Now ##### 1. Ease of Use Users value the **ease of use** of ADP Workforce Now, appreciating its intuitive interface for all users. [ See 309 mentions ](https://www.g2.com/products/adp-workforce-now/reviews?filters%5Bsentiment_snippet%5D=1855863&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "It is paperless and easy to use, but customer service needs improvement." What do you like about ADP Workforce Now? I like the user-friendly aspects of ADP Workforce Now. You can generally find where the information is without referring to the manual. Additionally, ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "ADP WFN" What do you like about ADP Workforce Now? I like using ADP Workforce Now because it keeps everything all in one platform for HR, payroll, and recruitment. I really appreciate the analytics vie ##### 2. Helpful Users appreciate the **helpful customer support** and user-friendly design of ADP Workforce Now for administration and employees. [ See 218 mentions ](https://www.g2.com/products/adp-workforce-now/reviews?filters%5Bsentiment_snippet%5D=1860084&qs=pros-and-cons#reviews) See Related User Reviews ![Suzette B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suzette B.") SB Suzette B. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll and Onboarding" What do you like about ADP Workforce Now? I find ADP Workforce Now really useful for onboarding and payroll processing. I like the ease of processing most payrolls with it. I also appreciate h ![Reagan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reagan C.") RC Reagan C. Mid-Market (51-1000 emp.) 5.0/5 "One-Stop Shop" What do you like about ADP Workforce Now? Once a candidate applies and makes it through the hiring process, all of their information stays in one place- from payroll to benefits. Simple to us ##### 3. Payroll Users appreciate the **user-friendly payroll dashboard** of ADP Workforce Now, simplifying navigation and enhancing efficiency. [ See 204 mentions ](https://www.g2.com/products/adp-workforce-now/reviews?filters%5Bsentiment_snippet%5D=1853699&qs=pros-and-cons#reviews) See Related User Reviews ![Bibiana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bibiana M.") BM Bibiana M. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Payroll Management with Easy Mobile Access" What do you like about ADP Workforce Now? I like the availability to view benefits with ADP Workforce Now, as it helps me plan days off by looking at the time that's available. I also apprecia ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "It is paperless and easy to use, but customer service needs improvement." What do you like about ADP Workforce Now? I like the user-friendly aspects of ADP Workforce Now. You can generally find where the information is without referring to the manual. Additionally, ##### 4. Payroll Management Users value the **easy access and centralized features** of ADP Workforce Now, simplifying payroll and benefits management. [ See 160 mentions ](https://www.g2.com/products/adp-workforce-now/reviews?filters%5Bsentiment_snippet%5D=1855141&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "It is paperless and easy to use, but customer service needs improvement." What do you like about ADP Workforce Now? I like the user-friendly aspects of ADP Workforce Now. You can generally find where the information is without referring to the manual. Additionally, ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "ADP WFN" What do you like about ADP Workforce Now? I like using ADP Workforce Now because it keeps everything all in one platform for HR, payroll, and recruitment. I really appreciate the analytics vie ##### 5. Features Users value the **integrated HR functions** of ADP Workforce Now, which streamlines processes and enhances user experience. [ See 154 mentions ](https://www.g2.com/products/adp-workforce-now/reviews?filters%5Bsentiment_snippet%5D=1855593&qs=pros-and-cons#reviews) See Related User Reviews ![Bridgette H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bridgette H.") BH Bridgette H. Mid-Market (51-1000 emp.) 5.0/5 "ADP is an AMAZING TOOL" What do you like about ADP Workforce Now? I like that I can customized a lot for our company and it’s dependable information and reporting. I love enabling new features that allow employees to ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "ADP WFN" What do you like about ADP Workforce Now? I like using ADP Workforce Now because it keeps everything all in one platform for HR, payroll, and recruitment. I really appreciate the analytics vie ### 5 Cons or Disadvantages of ADP Workforce Now ##### 1. Poor Customer Support Users experience **poor customer support** , leading to frustration when issues arise and assistance is needed promptly. [ See 111 mentions ](https://www.g2.com/products/adp-workforce-now/reviews?filters%5Bsentiment_snippet%5D=1856373&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "It is paperless and easy to use, but customer service needs improvement." What do you dislike about ADP Workforce Now? The quality of customer service is inconsistent. The answers vary depending on who answers the phone. Also, there is no response from the account mana ![Nicole A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole A.") NA Nicole A. Mid-Market (51-1000 emp.) 5.0/5 "ADP for Payroll, Timekeeping, HR, and Benefits" What do you dislike about ADP Workforce Now? While ADP Workforce Now offers useful functionality, it does have its limitations. When issues arise across different modules, support teams sometimes ##### 2. Not User-Friendly Users find ADP Workforce Now to be **not user-friendly** , noting issues with clunky navigation and difficult report access. [ See 98 mentions ](https://www.g2.com/products/adp-workforce-now/reviews?filters%5Bsentiment_snippet%5D=1854355&qs=pros-and-cons#reviews) See Related User Reviews ![Mathew B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mathew B.") MB Mathew B. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Employee Time Management Tool" What do you dislike about ADP Workforce Now? I dont have any ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "ADP Workforce Management: A Game-Changer for Employee Scheduling and Payroll" What do you dislike about ADP Workforce Now? One area where ADP Workforce Now can improve is its user interface, as it sometimes feels outdated and not very intuitive for new users. It takes time ##### 3. Limited Customization Users find **limited customization** in ADP Workforce Now, facing challenges with reports and workflows that hinder efficiency. [ See 81 mentions ](https://www.g2.com/products/adp-workforce-now/reviews?filters%5Bsentiment_snippet%5D=1859968&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "ADP WFN" What do you dislike about ADP Workforce Now? The recruitment aspect of ADP Workforce Now could be improved. I would love for Google Workspace to function with ADP Workforce Now similarly to how M DR Doris R. Mid-Market (51-1000 emp.) 5.0/5 "Dependable Payroll & HR with Excellent Support" What do you dislike about ADP Workforce Now? I dislike the PTO accruals and resets process. Right now, I have to manually reset a terminated employee's PTO balance after we process and pay out. I ##### 4. Missing Features Users find **missing features** in ADP Workforce Now, noting limitations in customization and flexibility of reports and workflows. [ See 79 mentions ](https://www.g2.com/products/adp-workforce-now/reviews?filters%5Bsentiment_snippet%5D=1854233&qs=pros-and-cons#reviews) See Related User Reviews DR Doris R. Mid-Market (51-1000 emp.) 5.0/5 "Dependable Payroll & HR with Excellent Support" What do you dislike about ADP Workforce Now? I dislike the PTO accruals and resets process. Right now, I have to manually reset a terminated employee's PTO balance after we process and pay out. I DM Deborah M. Mid-Market (51-1000 emp.) 4.0/5 "Less hassle, less headaches, saves time" What do you dislike about ADP Workforce Now? ADP does not offer Expense Reimbursements. We use currently use Concur, in which works with ADP, but it would be nice if ADP was like a one stop shop ##### 5. Limited Features Users find the **limited features** of ADP Workforce Now challenging, particularly in recruitment and reporting functionalities. [ See 75 mentions ](https://www.g2.com/products/adp-workforce-now/reviews?filters%5Bsentiment_snippet%5D=1852685&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "ADP WFN" What do you dislike about ADP Workforce Now? The recruitment aspect of ADP Workforce Now could be improved. I would love for Google Workspace to function with ADP Workforce Now similarly to how M JN Jason N. Small-Business (50 or fewer emp.) 5.0/5 "Consolidation into one system" What do you dislike about ADP Workforce Now? Reporting ability is limited and rigid; cant really customize ![Amit B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amit B.") AB Amit B. Global Buyer Plastics Small-Business (50 or fewer emp.) 5/27/2026 "Helpful HR Tool for Attendance, Payroll, and Employee Information" 5/5 What do you like best about ADP Workforce Now? I like best about ADP Workforce Now is that it keeps payroll, attendance, leave, and employee information in one place. In my current organization, I mainly use it for checking attendance records, applying leave, downloading salary slips, and updating employee details. The system is easy to access and helps reduce dependency on HR for small tasks. I also like that managers can quickly approve leaves and attendance corrections through the platform, which makes the process faster and more organized. Review collected by and hosted on G2.com. What do you dislike about ADP Workforce Now? One thing I don’t like about ADP Workforce Now is that sometimes the system becomes slow during payroll periods or while opening reports. For new users, some options are not very easy to find initially. I have also noticed that attendance or leave updates may take some time to reflect in the system, which can create temporary confusion. Apart from that, the overall experience is good for regular HR activities Review collected by and hosted on G2.com. What problems is ADP Workforce Now solving and how is that benefiting you? ADP Workforce Now helps solve the problem of handling employee data, attendance, payroll, and leave management manually. Earlier, employees had to contact HR for many small updates, but now most activities can be managed directly through the system. In my daily work, it helps me quickly check attendance, leave balance, salary slips, and approval status without delays. This saves time, improves transparency, and makes HR-related processes more organized and convenient. Review collected by and hosted on G2.com. Show More 5/29/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jagdish D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jagdish D.") JD Jagdish D. Team Lead Enterprise (\> 1000 emp.) 5/22/2026 "All-in-One, User-Friendly HR Platform That Saves Time" 5/5 What do you like best about ADP Workforce Now? What I like best about ADP Workforce Now is how it brings everything into one place. Payroll, attendance, HR, benefits, and employee management are all connected, which makes daily work much easier and more organized. The platform is user-friendly, reliable, and saves a lot of time by automating repetitive tasks. I also like the reporting features because they help track employee data and business metrics quickly without needing extra tools. Review collected by and hosted on G2.com. What do you dislike about ADP Workforce Now? One thing I dislike about ADP Workforce Now is that some parts of the system can feel a bit complicated, especially for new users. Certain features take time to learn, and navigating between different sections is not always very smooth. The reporting customization can also be limited at times, and customer support response times may vary depending on the issue. Overall, it’s a strong platform, but there’s definitely room for improvement in usability and faster support. Review collected by and hosted on G2.com. What problems is ADP Workforce Now solving and how is that benefiting you? ADP Workforce Now helps solve the challenge of managing multiple HR and payroll tasks across different systems. It keeps payroll, attendance, employee records, benefits, and scheduling all in one platform, which reduces manual work and minimizes errors. This has helped save time, improve accuracy, and make day-to-day operations much more efficient. It also gives better visibility into workforce data through reporting and analytics, which helps with quicker decision-making and overall team management. Review collected by and hosted on G2.com. Show More 5/25/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jeemish M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeemish M.") JM Jeemish M. Principal Consultant Enterprise (\> 1000 emp.) 8/6/2026 "Centralized HR Management with Great Features but Needs Easier Navigation" 4.5/5 What do you like best about ADP Workforce Now? I like that ADP Workforce Now centralizes our HR and payroll functions, making daily workforce management more efficient. The reporting tools are really helpful for generating payroll, workforce, and compliance reports, which streamline our operations. I also love the employee self-service features as they reduce HR queries and save time. Additionally, I find the configurable workflows very effective in adapting the platform to our specific needs. Review collected by and hosted on G2.com. What do you dislike about ADP Workforce Now? I find the navigation on ADP Workforce Now complex, requiring multiple clicks for simple tasks. The learning curve for the reporting and administration features is quite long, which can be challenging. It would be great to have simpler menus and fewer clicks for commonly used tasks. A consistent UI/UX experience would be helpful, along with pre-built reporting templates and faster filtering and exporting capabilities. The initial setup was also moderately challenging due to data migration, configuration of payroll rules and time policies, as well as the need to integrate with other systems. Review collected by and hosted on G2.com. What problems is ADP Workforce Now solving and how is that benefiting you? ADP Workforce Now centralizes employee data, streamlines time tracking, benefits administration, and payroll processing. It reduces manual tasks and errors, improving efficiency. The self-service feature cuts down HR queries, and its reporting tools aid in generating payroll, workforce, and compliance reports. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sarthak S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarthak S.") SS Sarthak S. Process Associate-Finance and Administration Delivery Enterprise (\> 1000 emp.) 8/6/2026 "All-in-One HR & Payroll Hub with Easy Employee Self-Service" 4.5/5 What do you like best about ADP Workforce Now? What I like most about ADP Workforce Now is that it combines critical HR and payroll data in one place, providing a comprehensive overview of the essential functions related to compensation, personal data, and benefits. The software allows for a convenient self-service experience, enabling employees to access their pay statements, tax-related information, personal data, and time-off balances with ease of use. At the same time, the interface is intuitive and provides access to the frequently used tools essential for day-to-day operations, thus making the most common tasks related to managing the workforce more efficient for both workers and HR managers. Review collected by and hosted on G2.com. What do you dislike about ADP Workforce Now? One of the things I dislike about the platform is the number of times one has to click when trying to find information, especially on related HR/payroll topics. The interface can also be slow at times and some parts of it are not as intuitive as they should be. I do appreciate the extent to which the software covers various areas related to human resource management, but it could be more effective if it had a better-designed interface and was faster. Review collected by and hosted on G2.com. What problems is ADP Workforce Now solving and how is that benefiting you? The Workforce Now is intended to consolidate human capital management tasks and minimize the need for email and other communication channels for requesting and receiving approvals. It provides an opportunity to check pay statements, update personal data, review tax information, and track requests for leave and other actions. Overall, I found the software very useful because it allowed completing some of the most frequent human resource management tasks faster and with fewer steps than before, and having constant access to the necessary information. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AO Annette O. Payroll Manager Mental Health Care Mid-Market (51-1000 emp.) 7/31/2026 "Easy to Use and Great-Looking, but the Setup Feels Too Rigid" 3.5/5 What do you like best about ADP Workforce Now? Overall, the system is easy to use and fairly self-explanatory. I also like how it looks, but using it extensively just wasn’t for me. The setup felt too rigid while I was working with it, and that made the experience less enjoyable. Review collected by and hosted on G2.com. What do you dislike about ADP Workforce Now? The system’s rigid requirements can make it difficult to use in certain situations, and I wish it were more flexible for complex organizational structures and unique workflows. It often felt like we had to adapt to the system, rather than the system adapting to us. One area where we ran into issues was reporting: while the system offered standard reports, there was very little flexibility for custom reporting. Also, some features were treated as add-ons, which increased the overall cost, so we ended up having to use workarounds. Review collected by and hosted on G2.com. What problems is ADP Workforce Now solving and how is that benefiting you? It helped our company bring together workflows that were previously fragmented into one all-in-one system. As a result, it became easier for us to see which areas needed less focus and which required more attention. For example, we were able to address employee concerns about paystubs being available before payday, which helped us resolve questions ahead of the pay date. While we didn’t have any actual issues, we did have employee concerns that needed to be addressed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic Review from User Profile ![Sree K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sree K.") SK Sree K. Software Development Engineer in Test III Computer Software Mid-Market (51-1000 emp.) 7/27/2026 "All Payroll and Tax Documents in One Place with ADP Workforce Now" 4.5/5 What do you like best about ADP Workforce Now? What I like most about ADP Workforce Now is that it keeps all my payroll and employment-related information in one place. I use it regularly to view and download payslips, access tax documents, and pull up financial records whenever I need them. Having everything organized in a single portal saves me time and eliminates the hassle of digging through emails or having to request documents from HR. The interface is straightforward and easy to navigate, so I can quickly find what I’m looking for without much effort. I also appreciate that important documents stay available whenever I need them, whether it’s for tax filing, loan applications, or personal record-keeping. In my experience, the platform has been reliable and performs consistently. I haven’t run into issues accessing my payroll information, and it makes routine HR and payroll tasks much more convenient. Overall, it’s a dependable employee self-service portal that simplifies managing payroll and tax-related documents. Review collected by and hosted on G2.com. What do you dislike about ADP Workforce Now? I don’t have any major complaints, but there are a few areas that could be improved. Locating older payroll or tax documents can sometimes take a few extra clicks, especially if I don’t access them often. A more streamlined navigation experience would make it easier to find what I’m looking for quickly. There are also times when newly uploaded documents or payroll updates aren’t available right away, so I may need to check back later. It hasn’t been a significant issue overall, but around payroll processing or tax filing periods, faster updates would be especially helpful. Aside from these minor points, the platform has been reliable for accessing payslips, tax documents, and other employment records whenever I need them. Review collected by and hosted on G2.com. What problems is ADP Workforce Now solving and how is that benefiting you? ADP Workforce Now solves the problem of having payroll and employment documents scattered across different systems or buried in email threads. Everything I need—payslips, tax documents, payroll history, and other employment-related records—is stored in one secure place, so it’s easy to access whenever I need it. It’s been especially helpful during tax filing, loan applications, and other situations where I need to quickly download salary or employment documents. Rather than contacting the HR or payroll team and waiting for a response, I can usually locate and download what I need on my own in just a few minutes. The biggest benefit for me is the convenience of self-service. It saves time, gives me straightforward access to important financial records, and lets me handle routine payroll-related tasks without relying on HR for every request. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerSource: G2 invite ![maryuri a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "maryuri a.") MA maryuri a. Director of People Operations Mid-Market (51-1000 emp.) 4/23/2026 "Responsive Chat and an Easy-to-Navigate Experience" 5/5 What do you like best about ADP Workforce Now? Having a very responsive chat feature and everything being very easy to find and knowing that everything connects. I also really like how i have different dashboards for everything like Benefits and Payroll. Review collected by and hosted on G2.com. What do you dislike about ADP Workforce Now? when i submit a ticket - that might take longer than it should. Sometimes i need quick answers and we dont get a good response from the chat - the tickets take many many days and that can sometimes set me back Review collected by and hosted on G2.com. What problems is ADP Workforce Now solving and how is that benefiting you? their ticket service. The service team i have been able to talk with has let me know that they are trying to work on the timing each ticket gets and how long it takes to reply Review collected by and hosted on G2.com. Show More 7/28/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite DM Deborah M. Accountant II Mid-Market (51-1000 emp.) 4/8/2019 "Less hassle, less headaches, saves time" 4/5 What do you like best about ADP Workforce Now? I love how the New Hire process is a smooth process. The Wizard is so easy to use. The Termination Wizard is also a great tool. I really like how you can adjust their final pay right then and there instead of having to do it in the paydata batch when processing payroll. This makes things easier. We've had situations where we pay out employees their unused, earned vacation time and entering this during the Termination process makes it so much easier on us. Customer service is always friendly, very helpful & knowledgeable of their product. I love to use the Bridge. I think this is a really cool feature that I use a lot. The chat feature on the Benefits side is very helpful. Running payroll is a smooth process. I love how the Payroll Reports are available immediately. ADP offers Benefit Enrollment which we used for the 1st time this year. We used to handle Garnishments manually and would sometime create problems or checks were lost or never received or posted to the wrong account. Now, garnishments are taken care of for us by ADP. Love that! We just transitioned from a 3rd party for our 401k into ADP & we love it. We recently changed core systems. The transition was seamless with ADP. We recently had employees acknowledge a couple of policys through ADP. It was a very smooth process and they were able to acknowledge through their mobile App as well. Update: We used the configuration on the Home Page and we can now have Employees clock IN & OUT right away. We have also added retirement to the Home Page as well as time off balances with the ability to request time off, and other helpful links. Update 5.8.25: We just stared using Onboarding and Recruitment in ADP and I must say I love it so far. It makes the hiring process so much easier and the set up of the new employee is already in there. We are loving this feature so far. Employee sets up their direct deposit, uploads their documents and acknowledges policies right from the start. Review collected by and hosted on G2.com. What do you dislike about ADP Workforce Now? ADP does not offer Expense Reimbursements. We use currently use Concur, in which works with ADP, but it would be nice if ADP was like a one stop shop for us. ADP needs to have some type of security measure when fraud occurs. We recently had a New employee who has been experiencing Identity Fraud since 2007. When she logs into ADP, she can view a W-2 that does not belong to her. The W-2 is of the "other" employee using the same name and social. When I contacted ADP regarding this issue, I was told there was nothing they could do. This concerns me that the "other" employee can see personal information and W-2 of our employee. Unfortunately, the system thinks it's the same person holding two jobs in two different states. Hopefully ADP will work on something to fix these types of issues. Review collected by and hosted on G2.com. Recommendations to others considering ADP Workforce Now: If you like having issues with payroll, like doing things manually, enjoy headaches and bad customer service....please DON'T sign up with ADP because they are everything BUT that. :) Review collected by and hosted on G2.com. What problems is ADP Workforce Now solving and how is that benefiting you? For some time I had issues with the Appointment feature link always being expired, but recently have noticed that it works now. Navigating was a little challenging at first, but once you use it more and more and basically explore with it, it gets easier. I still get a little lost sometimes, but sometimes that's a good way to learn. Another thing they offer is the Learning bytes which are guides and tips to follow with any questions you may have on a particular task you are trying to complete. This is a feature I forget they have, but that falls on me. When I do use them, they are really helpful. Review collected by and hosted on G2.com. Show More Response from Jennifer Stone of Workforce Now [Editedit](https://www.g2.com/survey_responses/adp-workforce-now-review-2066748/official_response/edit) Thank you so much for your feedback. We value your comments and partnership. I have contacted our leadership and we will be addressing the w2 issue immediately! Someone from the team will be reaching out to you directly. If you there is anything additional we can assist with please feel free to contact me directly at AmbassadorNow@adp.com 5/8/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 7/20/2026 "Great Integration and Fast Data Entry, but Inconsistent Support" 3.5/5 What do you like best about ADP Workforce Now? Integrates with our current software. Has a good interface to enter in the information quickly. The site performs well, though sometimes it runs into some buggy loading issues. The price was good but only after having to hard core negotiate and sign long term agreements. Review collected by and hosted on G2.com. What do you dislike about ADP Workforce Now? The support can be absolutely terrible at times. It completely depends on who you get. They often seem to employ people who are not in the country to reply to chats resulting in them having no idea what you are saying at all, and they waste your time and never follow through. It is really frustrating. Then you'll get someone who actually speaks English as their first language, and they will understand you perfectly and will be able to resolve your issue. I see this happen over and over again. They do not employ any AI intelligence that I am aware of but perhaps that will be changing. Overall I am displeased especially with the customer service. Review collected by and hosted on G2.com. What problems is ADP Workforce Now solving and how is that benefiting you? The problem ADP workforce now is solving is that it is processes payroll for our company and submits taxes to various reporting agencies on our behalf. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jessica E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica E.") JE Jessica E. Marketing and Outreach Manager Small-Business (50 or fewer emp.) 4/30/2026 "Easy, Intuitive Payroll —But Too Much Upselling" 3.5/5 What do you like best about ADP Workforce Now? ADP payroll is a one-stop shop for everything from HR to compliance if you want that in your payroll company. They have multiple packages, and the staff is knowledgeable in what to do to keep you up to date in your state. The system itself is easy to manage, with an intuitive flow on how to set things up and utilize the product. Running payroll is simple with ADP. Review collected by and hosted on G2.com. What do you dislike about ADP Workforce Now? Because they are a multifaceted payroll company, there is a ton of upselling that happens. I have asked to be put on a do-not-call list many times, and they still continue to try to sell me things that for my small organzation, I do not need. Review collected by and hosted on G2.com. What problems is ADP Workforce Now solving and how is that benefiting you? I had some issues with my previous company not being able to run payroll correctly for an employee who works in both PA and NY. ADP was able to eventually work out a solution that has the employee and us in compliance with all their taxes. Review collected by and hosted on G2.com. 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