ADP Workforce Now Reviews & Product Details

I love how the New Hire process is a smooth process. The Wizard is so easy to use. The Termination Wizard is also a great tool. I really like how you can adjust their final pay right then and there instead of having to do it in the paydata batch when processing payroll. This makes things easier. We've had situations where we pay out employees their unused, earned vacation time and entering this during the Termination process makes it so much easier on us. Customer service is always friendly, very helpful & knowledgeable of their product. I love to use the Bridge. I think this is a really cool feature that I use a lot. The chat feature on the Benefits side is very helpful. Running payroll is a smooth process. I love how the Payroll Reports are available immediately. ADP offers Benefit Enrollment which we used for the 1st time this year. We used to handle Garnishments manually and would sometime create problems or checks were lost or never received or posted to the wrong account. Now, garnishments are taken care of for us by ADP. Love that! We just transitioned from a 3rd party for our 401k into ADP & we love it. We recently changed core systems. The transition was seamless with ADP. We recently had employees acknowledge a couple of policys through ADP. It was a very smooth process and they were able to acknowledge through their mobile App as well.

Update: We used the configuration on the Home Page and we can now have Employees clock IN & OUT right away. We have also added retirement to the Home Page as well as time off balances with the ability to request time off, and other helpful links.

Update 5.8.25: We just stared using Onboarding and Recruitment in ADP and I must say I love it so far. It makes the hiring process so much easier and the set up of the new employee is already in there. We are loving this feature so far. Employee sets up their direct deposit, uploads their documents and acknowledges policies right from the start. Review collected by and hosted on G2.com.

ADP does not offer Expense Reimbursements. We use currently use Concur, in which works with ADP, but it would be nice if ADP was like a one stop shop for us.

ADP needs to have some type of security measure when fraud occurs. We recently had a New employee who has been experiencing Identity Fraud since 2007. When she logs into ADP, she can view a W-2 that does not belong to her. The W-2 is of the "other" employee using the same name and social. When I contacted ADP regarding this issue, I was told there was nothing they could do. This concerns me that the "other" employee can see personal information and W-2 of our employee. Unfortunately, the system thinks it's the same person holding two jobs in two different states. Hopefully ADP will work on something to fix these types of issues. Review collected by and hosted on G2.com.

ADP payroll is a one-stop shop for everything from HR to compliance if you want that in your payroll company. They have multiple packages, and the staff is knowledgeable in what to do to keep you up to date in your state. The system itself is easy to manage, with an intuitive flow on how to set things up and utilize the product. Running payroll is simple with ADP. Review collected by and hosted on G2.com.

Because they are a multifaceted payroll company, there is a ton of upselling that happens. I have asked to be put on a do-not-call list many times, and they still continue to try to sell me things that for my small organzation, I do not need. Review collected by and hosted on G2.com.

I like the ease of use of ADP Workforce Now. It's very clear and precise using the bridge. It's also very easy to use and is good for questions and answers, helping others. The initial setup was fairly easy for the most part, and though there were some bumps, we got through those and are now humming right along with it. I find that it provides me clear reports and easy-to-use reports. Also, the time and attendance feature for a certain group of employees is really easy to use and easy to set up. Review collected by and hosted on G2.com.

At first it was hard to follow. Lots of information to digest all at once. Review collected by and hosted on G2.com.

What I like best about ADP Workforce Now is its all-in-one platform that streamlines payroll, time tracking, and HR processes in one place. It helps reduce manual work, improves accuracy, and makes it easy to access employee information and reports. The system is also user-friendly for day-to-day tasks like timekeeping and payroll processing, which increases overall efficiency. Review collected by and hosted on G2.com.

One downside of ADP Workforce Now is that certain features can be difficult to navigate, especially when managing multiple profiles or roles. Some processes, like time and attendance adjustments or reporting, can feel less intuitive and require extra steps. Additionally, system updates or changes can occasionally cause confusion or require additional support to resolve. Review collected by and hosted on G2.com.

I use ADP Workforce Now to process my payroll and our HR needs. I love my account team, Shannon Radloff and Jeanette Messer, because when I have an issue, they are always right there to help guide me. The new chat feature is pretty awesome too. These aspects make me a better user in all areas of ADP, and they've helped me grow and learn. I really can't pinpoint one area—I love ADP. For me, it's a 10; I am an ADP fan. Review collected by and hosted on G2.com.

I dislike the PTO accruals and resets process. Right now, I have to manually reset a terminated employee's PTO balance after we process and pay out. I would also like a better understanding of the permissions setup process. Review collected by and hosted on G2.com.

I like ADP Workforce Now because the mobile app and the desktop app work together, allowing me to access information on my mobile. I appreciate that I can approve time off requests, see my pay, and download documents on my mobile device. It's versatile and solves the problem of having to go to multiple places to get things done. I find the software easy to use and navigate, especially with categories that help me know exactly which department I'm dealing with. Approving time off requests is a breeze with just a click of a button. The setup was simple and easy too, just click a link, input personal information, and it's good to go. Review collected by and hosted on G2.com.

The only thing is the mobile experience. I can't submit a time offer through the mobile, which would be nice to be able to do. So I have to do that from the desktop version, but that's about it. Other than that, it works pretty good. Review collected by and hosted on G2.com.

I find ADP Workforce Now easy to use and easy to figure out, even if you are new to it. I appreciate the SmartCompliance feature because it allows me to set up a new state quickly, walking me through step by step, which is much more convenient than trying to locate all the information on state websites. It really enhances my experience by enabling us to pay and file payroll taxes on time, allowing us to 'set it and forget it.' It's also efficient and quick in processing payroll. Review collected by and hosted on G2.com.

So much requires the HR module (which we don't have) - and it's a bummer that we cannot do some simple reporting stuff without it, unless we get creative. Review collected by and hosted on G2.com.

I use ADP Workforce Now to manage employee onboarding, document handling, attendance tracking, leave approvals, and daily reporting. It has significantly improved my efficiency, especially when preparing salary sheets, because it provides accurate, real-time data on employees’ in-and-out timings along with their names and employee codes. I also really like the daily reports feature, which helps me track missed punches and address any issues promptly. Customer support is another major strength: we have a dedicated point of contact, and the regular demos make it easier to understand the system and use it more effectively. Overall, moving from our previous platform to ADP Workforce Now has been a positive change. Review collected by and hosted on G2.com.

I only have one concern with ADP Workforce Now: it doesn’t offer an app-based punching option or a selected-area punching feature. Some of my employees work in co-working spaces within about 300 m of our location, so they have to come to the center first just to punch in, and then go back to their workspace. Review collected by and hosted on G2.com.

Given ADP is a large and well-known provider of workforce/payroll solutions, it was good to know that many other peer organizations use the same platform and thus the skill/knowledge of it is transferable across other job settings. The mobile app for time management was also fairly well received. Review collected by and hosted on G2.com.

On the backend, our finance and operations teams had issues dealing with customer service issues when troubleshooting, given how large ADP is. The user interface on the user end was also sometimes outdated and difficult to manage when there was a website flaw (particularly load times). Review collected by and hosted on G2.com.

The ADP Workforce Now Chat feature is beyond the best feature. They have helped me countless times assisting me to process payroll consistently and on time. It has many options for integrations allowing multiple ways of time keeping to be imported. Review collected by and hosted on G2.com.

I dislike the reporting and the way it offers it customization. Extremely hard to understand the set up of the interface and feels difficult to manage on my own. The reps have helped me many times and the reporting has turned out perfect. Review collected by and hosted on G2.com.