I like that ADP TotalSource provides a central place for HR resources, payroll, benefits, and employee information. It helps streamline administrative tasks and gives us access to tools and support that make day-to-day HR responsibilities more efficient. Review collected by and hosted on G2.com.

There are times when it takes a few extra clicks to find the information I'm looking for, so a more streamlined navigation would improve the experience. Review collected by and hosted on G2.com.

I appreciate the consistency of ADP Total Source, the support team is courteous and clear every time I have called requesting support for Human Resources, Payroll or reporting. The platform changed almost a year ago and I was concerned about the implementation and impact on our team but it has been a simple transistion and it has been easy to integrate. I am able to reach out to a live agent or use the online support and I love being able to track the status of my case. I use ADP TotalSource weekly and I have found it straightforward and easy to use for our new employees when onboarding them. I strongly recommend that users take advantage of all the resources, scheduling regular check ins with the support specialists. There are so many features to make it useful and efficient. Review collected by and hosted on G2.com.

I don't always know where to find what I am looking for when it comes to reporting, I am hopeful that the updated platform will resolve those issues. I know that if I do get stuck I am able to call the support team for access. Review collected by and hosted on G2.com.

The support system for all things HR and for small businesses. Review collected by and hosted on G2.com.

Can be hard to reach support at times. There can be a long wait and at times my team cannot wait. Review collected by and hosted on G2.com.

I like that ADP TotalSource makes it efficient to manage my time and handle scheduling for payroll. The accessibility of the platform is great, with all the features contributing to its value. It helps me manage my responsibilities efficiently and I found the initial setup to be super easy. Review collected by and hosted on G2.com.

Nothing to add Review collected by and hosted on G2.com.

I like ADP TotalSource for its ease of use and site navigation, which makes managing my personal information and payroll with my employer straightforward. Setting up ADP TotalSource was very easy. Review collected by and hosted on G2.com.

ADP will retain your old profile when moving from one employer to another, so it’s frustrating having to use a whole new set of login credentials. Review collected by and hosted on G2.com.

One of the standout features of ADP TotalSource is its intuitive and user-friendly interface, which makes navigating the platform a breeze, even for new users. Additionally, the reporting capabilities are exceptional, offering detailed, customizable reports that help streamline decision-making and provide valuable insights into business operations. Review collected by and hosted on G2.com.

The primary drawback of ADP TotalSource is the response time from representatives. When urgent issues arise, it can feel as though they are not treated with the same level of urgency by the support team. This is likely because individual representatives are managing more clients than they should, leading to delays and frustration for users who need immediate assistance. Oh and the costs as well, it is getting pricey! Review collected by and hosted on G2.com.

I use ADP TotalSource for payroll, benefits, and workers' comp. I love how it puts everything we need in one space, making it easy to find answers to daily issues. The ease and convenience are fantastic, and most of all, our dedicated Business Partner is a wealth of information and support. I also appreciate the easy online access to accounts, allowing our employees to have everything at their fingertips. Review collected by and hosted on G2.com.

I do still need to keep a close eye on numbers for payroll to ensure accuracy and accuracy around fees. Review collected by and hosted on G2.com.

I appreciate how efficient payroll is with ADP TotalSource. I always have a backup if I run into a problem processing, which gives me peace of mind. I also like the ease of use of the software. The transition to ADP TotalSource from our previous system was an upgrade for our business, as it flows better. The initial setup was pretty seamless. Review collected by and hosted on G2.com.

My payroll rep has been changed a few times and my current rep is not as quick to respond as the previous reps. I suggest she get back to us at least within an hour or two, not a full day. Review collected by and hosted on G2.com.

My rep, Rachel, is very responsive and insightful when it comes to HR matters. The benefits selection is very good, and the pricing is market-compatible. Review collected by and hosted on G2.com.

sometimes the tax department drops the ball Review collected by and hosted on G2.com.

I like ADP TotalSource because it takes the complexity out of HR, payroll, and compliance. As a PEO (Professional Employer Organization), it provides a full-service solution that lets me focus more on running the business and less on administrative burdens. Their platform is user-friendly and centralizes everything from employee onboarding and benefits to time tracking and performance management. Review collected by and hosted on G2.com.

What really stands out is the level of expert support — whether it’s staying compliant with ever-changing labor laws or finding the right benefits package, there's always someone knowledgeable to guide me. It also helps us stay competitive by offering Fortune 500-level benefits to our employees, which is a huge plus for retention and morale. Review collected by and hosted on G2.com.