--- title: ADP TotalSource Reviews meta\_title: 'ADP TotalSource Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 407 reviews by the users' company size, role or industry to find out how ADP TotalSource works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 407 scale: '5' date\_modified: '2026-08-11' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### ADP TotalSource Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **outstanding customer support** from ADP TotalSource, enhancing their overall experience and efficiency. [(71 mentions)](https://www.g2.com/products/adp-totalsource/reviews?filters%5Bsentiment_snippet%5D=1535432&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of ADP TotalSource, enjoying streamlined access to benefits, paystubs, and vacation requests. [(67 mentions)](https://www.g2.com/products/adp-totalsource/reviews?filters%5Bsentiment_snippet%5D=1535191&qs=pros-and-cons#reviews) Users value the **comprehensive HR support** from ADP TotalSource, ensuring seamless payroll and employee benefits management. [(55 mentions)](https://www.g2.com/products/adp-totalsource/reviews?filters%5Bsentiment_snippet%5D=1535636&qs=pros-and-cons#reviews) Users love the **efficiency of integrated HR and payroll** in ADP TotalSource, simplifying processes and saving time. [(55 mentions)](https://www.g2.com/products/adp-totalsource/reviews?filters%5Bsentiment_snippet%5D=1535217&qs=pros-and-cons#reviews) Users appreciate the **helpful support team** of ADP TotalSource, ensuring HR needs are easily met every day. [(52 mentions)](https://www.g2.com/products/adp-totalsource/reviews?filters%5Bsentiment_snippet%5D=1535138&qs=pros-and-cons#reviews) Users experienced **poor customer support** , with slow responses and unresolved issues despite multiple follow-ups and service tickets. [(38 mentions)](https://www.g2.com/products/adp-totalsource/reviews?filters%5Bsentiment_snippet%5D=1534901&qs=pros-and-cons#reviews) Users find the **cost of ADP TotalSource to be excessively high** , causing concerns over affordability and transparency. [(29 mentions)](https://www.g2.com/products/adp-totalsource/reviews?filters%5Bsentiment_snippet%5D=1536020&qs=pros-and-cons#reviews) Users experience **payroll issues** with error messages and difficulties switching employee statuses, complicating the process. [(25 mentions)](https://www.g2.com/products/adp-totalsource/reviews?filters%5Bsentiment_snippet%5D=1534872&qs=pros-and-cons#reviews) Users express concerns about **high fees** for ADP TotalSource, which could complicate ongoing business decisions. [(20 mentions)](https://www.g2.com/products/adp-totalsource/reviews?filters%5Bsentiment_snippet%5D=1535057&qs=pros-and-cons#reviews) Users often face **navigation difficulties** with ADP TotalSource, leading to a challenging user interface experience. [(20 mentions)](https://www.g2.com/products/adp-totalsource/reviews?filters%5Bsentiment_snippet%5D=1534927&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ADP TotalSource ##### 1. Customer Support Users value the **outstanding customer support** from ADP TotalSource, enhancing their overall experience and efficiency. [ See 71 mentions ](https://www.g2.com/products/adp-totalsource/reviews?filters%5Bsentiment_snippet%5D=1535432&qs=pros-and-cons#reviews) See Related User Reviews ![Dima K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dima K.") DK Dima K. Small-Business (50 or fewer emp.) 4.0/5 "Convenient and Supportive, but Long Setup Time" What do you like about ADP TotalSource? I use ADP TotalSource for payroll and HR, and it saves me time and money. I appreciate its convenience, supportiveness, and ease of use. It's helpful JD Josie D. Mid-Market (51-1000 emp.) 5.0/5 "So thrilled to have found this platform!" What do you like about ADP TotalSource? With TotalSource, an entire team is assigned to you for all of your HR needs. The implementation was a breeze! Anytime I need assistance with anything ##### 2. Ease of Use Users appreciate the **ease of use** of ADP TotalSource, enjoying streamlined access to benefits, paystubs, and vacation requests. [ See 67 mentions ](https://www.g2.com/products/adp-totalsource/reviews?filters%5Bsentiment_snippet%5D=1535191&qs=pros-and-cons#reviews) See Related User Reviews ![Michele C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michele C.") MC Michele C. Small-Business (50 or fewer emp.) 5.0/5 "ADP Total Source PEO" What do you like about ADP TotalSource? The platform system is great. Easy to use, and the staff are more responsive. The health insurance options are not great; we had to go outside of AD ![Dima K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dima K.") DK Dima K. Small-Business (50 or fewer emp.) 4.0/5 "Convenient and Supportive, but Long Setup Time" What do you like about ADP TotalSource? I use ADP TotalSource for payroll and HR, and it saves me time and money. I appreciate its convenience, supportiveness, and ease of use. It's helpful ##### 3. HR Management Users value the **comprehensive HR support** from ADP TotalSource, ensuring seamless payroll and employee benefits management. [ See 55 mentions ](https://www.g2.com/products/adp-totalsource/reviews?filters%5Bsentiment_snippet%5D=1535636&qs=pros-and-cons#reviews) See Related User Reviews ![Dima K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dima K.") DK Dima K. Small-Business (50 or fewer emp.) 4.0/5 "Convenient and Supportive, but Long Setup Time" What do you like about ADP TotalSource? I use ADP TotalSource for payroll and HR, and it saves me time and money. I appreciate its convenience, supportiveness, and ease of use. It's helpful ![Russell S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Russell S.") RS Russell S. Small-Business (50 or fewer emp.) 5.0/5 "Overall fantastic experience!" What do you like about ADP TotalSource? The assistance with HR and remaining up-to-date and in compliance with the laws. This allows me to focus my time on helping grow our business without ##### 4. Payroll Management Users love the **efficiency of integrated HR and payroll** in ADP TotalSource, simplifying processes and saving time. [ See 55 mentions ](https://www.g2.com/products/adp-totalsource/reviews?filters%5Bsentiment_snippet%5D=1535217&qs=pros-and-cons#reviews) See Related User Reviews ![Dima K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dima K.") DK Dima K. Small-Business (50 or fewer emp.) 4.0/5 "Convenient and Supportive, but Long Setup Time" What do you like about ADP TotalSource? I use ADP TotalSource for payroll and HR, and it saves me time and money. I appreciate its convenience, supportiveness, and ease of use. It's helpful ![Nyasha C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nyasha C.") NC Nyasha C. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Payroll & HR Management with Reliable Support" What do you like about ADP TotalSource? I like that ADP TotalSource makes managing payroll and HR much easier for our team. Everything is in one place, including payroll, HR, reporting, and ##### 5. Helpful Users appreciate the **helpful support team** of ADP TotalSource, ensuring HR needs are easily met every day. [ See 52 mentions ](https://www.g2.com/products/adp-totalsource/reviews?filters%5Bsentiment_snippet%5D=1535138&qs=pros-and-cons#reviews) See Related User Reviews ![Michele C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michele C.") MC Michele C. Small-Business (50 or fewer emp.) 5.0/5 "ADP Total Source PEO" What do you like about ADP TotalSource? The platform system is great. Easy to use, and the staff are more responsive. The health insurance options are not great; we had to go outside of AD ![Dima K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dima K.") DK Dima K. Small-Business (50 or fewer emp.) 4.0/5 "Convenient and Supportive, but Long Setup Time" What do you like about ADP TotalSource? I use ADP TotalSource for payroll and HR, and it saves me time and money. I appreciate its convenience, supportiveness, and ease of use. It's helpful ### 5 Cons or Disadvantages of ADP TotalSource ##### 1. Poor Customer Support Users experienced **poor customer support** , with slow responses and unresolved issues despite multiple follow-ups and service tickets. [ See 38 mentions ](https://www.g2.com/products/adp-totalsource/reviews?filters%5Bsentiment_snippet%5D=1534901&qs=pros-and-cons#reviews) See Related User Reviews ![Dima K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dima K.") DK Dima K. Small-Business (50 or fewer emp.) 4.0/5 "Convenient and Supportive, but Long Setup Time" What do you dislike about ADP TotalSource? Their team members do not always seem knowledgeable on the topics I call for help with, and the initial setup was too long. ![Nyasha C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nyasha C.") NC Nyasha C. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Payroll & HR Management with Reliable Support" What do you dislike about ADP TotalSource? Hmmm I've had good experience with it, but there are few areas I would appreciate the team to improve. Some pages are a bit cluttered and it's a bit d ##### 2. Expensive Users find the **cost of ADP TotalSource to be excessively high** , causing concerns over affordability and transparency. [ See 29 mentions ](https://www.g2.com/products/adp-totalsource/reviews?filters%5Bsentiment_snippet%5D=1536020&qs=pros-and-cons#reviews) See Related User Reviews ![Michele C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michele C.") MC Michele C. Small-Business (50 or fewer emp.) 5.0/5 "ADP Total Source PEO" What do you dislike about ADP TotalSource? The response time from our HRBP is sometimes a little slow. Also, we were not happy with the increase in the cost of our group health insurance plans ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Full Payroll & Benefits Support, but Pricing and Customization Are Concerns" What do you dislike about ADP TotalSource? For us, the price point continues to be a concern. If we ever leave ADP TotalSource, it would be for cost-saving reasons. Also, ADP TotalSource is som ##### 3. Payroll Issues Users experience **payroll issues** with error messages and difficulties switching employee statuses, complicating the process. [ See 25 mentions ](https://www.g2.com/products/adp-totalsource/reviews?filters%5Bsentiment_snippet%5D=1534872&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Convenient All-in-One HR Solution with Stellar Support" What do you dislike about ADP TotalSource? I do still need to keep a close eye on numbers for payroll to ensure accuracy and accuracy around fees. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Peace of Mind for CA HR Decisions, but Prefer a US-Based Payroll Partner" What do you dislike about ADP TotalSource? I was just assigned an outsourced payroll partner. I previously worked with a payroll partner based in the US, but now my payroll contact is in India, ##### 4. High Fees Users express concerns about **high fees** for ADP TotalSource, which could complicate ongoing business decisions. [ See 20 mentions ](https://www.g2.com/products/adp-totalsource/reviews?filters%5Bsentiment_snippet%5D=1535057&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Full Payroll & Benefits Support, but Pricing and Customization Are Concerns" What do you dislike about ADP TotalSource? For us, the price point continues to be a concern. If we ever leave ADP TotalSource, it would be for cost-saving reasons. Also, ADP TotalSource is som RZ Rowie Z. Mid-Market (51-1000 emp.) 4.0/5 "ADP Total Source" What do you dislike about ADP TotalSource? The primary drawback of ADP TotalSource is the response time from representatives. When urgent issues arise, it can feel as though they are not treate ##### 5. Navigation Difficulty Users often face **navigation difficulties** with ADP TotalSource, leading to a challenging user interface experience. [ See 20 mentions ](https://www.g2.com/products/adp-totalsource/reviews?filters%5Bsentiment_snippet%5D=1534927&qs=pros-and-cons#reviews) See Related User Reviews ![Jamie Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie Z.") JZ Jamie Z. Mid-Market (51-1000 emp.) 4.0/5 "It has been a significant technology upgrade." What do you dislike about ADP TotalSource? It was difficult at times to get answers to some of our questions, and it still isn't that easy to find the reports that I need. ![Deborah P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deborah P.") DP Deborah P. Small-Business (50 or fewer emp.) 4.5/5 "The Three Cs" What do you dislike about ADP TotalSource? I don't always know where to find what I am looking for when it comes to reporting, I am hopeful that the updated platform will resolve those issues. ![Michele C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michele C.") MC Michele C. Operations Manager Small-Business (50 or fewer emp.) 3/24/2021 "ADP Total Source PEO" 5/5 What do you like best about ADP TotalSource? The platform system is great. Easy to use, and the staff are more responsive. The health insurance options are not great; we had to go outside of ADP. Review collected by and hosted on G2.com. What do you dislike about ADP TotalSource? The response time from our HRBP is sometimes a little slow. Also, we were not happy with the increase in the cost of our group health insurance plans. Review collected by and hosted on G2.com. What problems is ADP TotalSource solving and how is that benefiting you? We receive benefits and HR assistance. We have used TS for employee issues, insurance issues, and payroll assistance. Also, UC claims; it is nice to have someone represent us in claims. We do however, have some concerns with the response from ADP when a former employee has made a claim. Sometimes we are not notified in time to dispute the claim. Review collected by and hosted on G2.com. Show More Response from Rebecca Jordan of ADP TotalSource [Editedit](https://www.g2.com/survey_responses/adp-totalsource-review-4659761/official_response/edit) Hi Michele, We appreciate your review and honesty. This motivates us to provide excellent service every day, and the feedback is helpful to our team. Thank you for recognizing our efforts, and we look forward to continuing success together. 7/28/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") GR Verified User in Retail Small-Business (50 or fewer emp.) 8/6/2026 Guest users or non-business users of the software, not included in G2 scores. "Straightforward, Fast Paycheck Visibility—Free and Easy for Employees" 5/5 What do you like best about ADP TotalSource? I love the fact that I can see what my paycheck is when payday hits. It's straightforward, easy to find, and quick to load (depending on what internet is available). And it's free for employees to use. If I were a business owner, I'm sure there are fees to use it. There's no AI that I'm aware of, and I have not needed to use the support yet. Review collected by and hosted on G2.com. What do you dislike about ADP TotalSource? It was difficult for me personally. I tried three different methods to log in before I had to contact my HR manager for help. She walked me through it, and it was a method I had already tried. For some reason, the app could not find my phone number or email. Review collected by and hosted on G2.com. What problems is ADP TotalSource solving and how is that benefiting you? I have had no issues since being able to log in to see what my paycheck is. As for other issues, I don't know of any, how they're being handled, or what those problems are. Review collected by and hosted on G2.com. Show More Response from Rebecca Jordan of ADP TotalSource [Editedit](https://www.g2.com/survey_responses/adp-totalsource-review-13221928/official_response/edit) Your kind words about mean so much to us. We are thrilled that we were able to meet your expectations and look forward to continuing our partnership. Thank you for your support and trust. We appreciate the opportunity to serve your organization. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 8/4/2026 "ADP TotalSource: Easy to Use, Great Rep, and a Truly All-in-One Package" 4.5/5 What do you like best about ADP TotalSource? My business rep at ADP TotalSource is the best. Anytime I have an issue, which isn't often, if she can't find the answer, she finds the person who does. ADP is easy to use and employees are helpful. I really like the new interface that they have. It makes it simple to get things done, and to switch between myself as an employee, and as an administrator. Since ADP is a Total package, we don't have to worry about integrations with other packages. ADP TotalSource can do it all. The pricing seems fair for what we get. Review collected by and hosted on G2.com. What do you dislike about ADP TotalSource? My only complaint is the 800 number. Some of the employees could use a little more training before being put on the phones. I get that there is a lot to learn, but not feeling confident in an answer isn't great from the employer perspective. If you ask to be transferred to someone else, they will do it though, unlike other vendors. Review collected by and hosted on G2.com. What problems is ADP TotalSource solving and how is that benefiting you? ADP keeps me from having to worry about compliance pitfalls. I don't have to worry about our employment taxes being filed correctly. They are really great at sending out updates when the law changes. You could try to keep up with AI, but doing it on your own would be hard. Review collected by and hosted on G2.com. Show More Response from Rebecca Jordan of ADP TotalSource [Editedit](https://www.g2.com/survey_responses/adp-totalsource-review-13209671/official_response/edit) We appreciate your review and honesty. This motivates us to provide excellent service every day, and the feedback is helpful to our team. Thank you for recognizing our efforts, and we look forward to continuing success together. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Katey G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katey G.") KG Katey G. Director of Operations Mid-Market (51-1000 emp.) 7/15/2026 "All-in-One People Ops Coverage" 4/5 What do you like best about ADP TotalSource? I like that I feel like I'm covered in all aspects of people operations. Taxes, payroll, HR, 401k etc. When looking at trying to piecemeal these functionalities together, it was costly and a bare to manager. Review collected by and hosted on G2.com. What do you dislike about ADP TotalSource? I dislike that they aren't very organized with other functions outside of HRBP. The HRBP handles a lot for the customer, so things can get lost easily. You don't really see a lot of action that happens on the back end so it leaves questions sometimes Review collected by and hosted on G2.com. What problems is ADP TotalSource solving and how is that benefiting you? Payroll taxes and setup in different states. We operate in all US states so it is extremely helpful to know that you have specialists backing you in these different areas where you aren't familiar with taxes and regulations. Review collected by and hosted on G2.com. Show More Response from Rebecca Jordan of ADP TotalSource [Editedit](https://www.g2.com/survey_responses/adp-totalsource-review-13111518/official_response/edit) Hi Katey, Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that ADP's solution helps support your HR needs and makes managing day-to-day responsibilities easier. We’re also grateful for your honest feedback. Insights like yours are invaluable as we continue to enhance our products and services and deliver the best possible experience for our clients. Thank you for your partnership and trust in ADP. We look forward to continuing to support your team's success. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Architecture & Planning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Architecture & Planning") AA Verified User in Architecture & Planning Small-Business (50 or fewer emp.) 7/28/2026 "ADP Work Force System and Portal Review 2026" 3.5/5 What do you like best about ADP TotalSource? It is integrated now that I was able to take care of Payroll and HR in one portal without having to call the hot line. There is still bugs such as when you set up a filter and it is not saving the filter, so you have to reset it all the day. Review collected by and hosted on G2.com. What do you dislike about ADP TotalSource? The consistency of the training of the HR rep - If your rep is on the ball then your life is better otherwise it is hard to get things done right - Same for the Payroll rep - Now we are at the right place where both reps are responding and help the company to tackle all different kind of issues. Review collected by and hosted on G2.com. What problems is ADP TotalSource solving and how is that benefiting you? Mostly were foreign workers and leaves and benefit - Now it is easier to get hold the special group as the talent group and benefit so that issues can be solved quickly and efficiently and most of correctly. Review collected by and hosted on G2.com. Show More Response from Rebecca Jordan of ADP TotalSource [Editedit](https://www.g2.com/survey_responses/adp-totalsource-review-13179929/official_response/edit) Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that ADPs integration allows you to take care of your payroll & HR needs in one portal. We also value your candid comments regarding the consistency of your training experience. Feedback like yours is incredibly important, as it helps us identify opportunities to improve and deliver a more seamless experience across every interaction. We are continuously focused on enhancing the level of service and support we provide to all our clients. Thank you for your partnership and trust in ADP. We look forward to continuing to support your business and helping you achieve your goals. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Sports](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sports") AS Verified User in Sports Small-Business (50 or fewer emp.) 7/28/2026 "Plenty of Resources and Helpful Support When You Need It" 4/5 What do you like best about ADP TotalSource? There are a lot of resources, both human and documented, which allow me to solve problems with relative ease. Obviously, if I reach out to my HR rep or my Payroll rep, the option to speak with someone else who can help goes a long way Review collected by and hosted on G2.com. What do you dislike about ADP TotalSource? If I'm being honest, I feel I'm hit with emails way too often. I'm extremely busy, so I naturally have to tune out a lot of them and it makes it likely I could miss something important. I understand there's a lot of important information, but very seldom is it apply to me, so perhaps I could select the type of information I recieve or the frequency of these emails. Review collected by and hosted on G2.com. What problems is ADP TotalSource solving and how is that benefiting you? Obviously, all the back-end benefits, 401k and other admin tasks are pretty easy with ADP. Insurance is expensive, and I don't think that's ADP's fault, but that process is relatively easy compared to doing it on our own. Review collected by and hosted on G2.com. Show More Response from Rebecca Jordan of ADP TotalSource [Editedit](https://www.g2.com/survey_responses/adp-totalsource-review-13178187/official_response/edit) We appreciate your review which inspires us to deliver top-notch service. It is nice to hear the ADP is helpful to HR to solve problems in an easy manner And we are especially appreciative for you sharing your honest feedback about email distributions - this is helpful to our team to know this information. We are thankful for the partnership! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Brandon D. V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon D. V.") BV Brandon D. V. Outside Sales Representative Enterprise (\> 1000 emp.) 7/23/2026 "User-Friendly, Secure, and Constantly Improving!" 4.5/5 What do you like best about ADP TotalSource? I really like using ADP TotalSource because it's easy to access and print important documents like tax information and W-2s, past investments, or any other necessary documentation using AirDrop to a local printer. It's also convenient for providing pay information when needed, such as for a loan, without the hassle of contacting my employer. It's very easy to use, and I find features like being able to make changes regarding health care, insurance charges, or investment updates without reaching out to my company very valuable. The ease of the initial setup is also a plus, as it was simple yet secure, with personal information protection in place. Review collected by and hosted on G2.com. What do you dislike about ADP TotalSource? Sometimes when I'm using the ADP TotalSource app, logging in can be a bit of an issue, but not a major one. There have been a couple of times where I haven't been able to get into the app due to recognizing issues with the username and password. However, updates have been made, and using your phone number to enter a code is a definite benefit. Since making those changes, the app has become more easily accessible. Review collected by and hosted on G2.com. What problems is ADP TotalSource solving and how is that benefiting you? I use ADP TotalSource to update my tax info, health and investment details easily without contacting my company. It’s user-friendly and allows access to documents like W-2s and pay info. Occasionally, logging in can be tricky, but updates have improved this. Review collected by and hosted on G2.com. Show More Response from Rebecca Jordan of ADP TotalSource [Editedit](https://www.g2.com/survey_responses/adp-totalsource-review-13155000/official_response/edit) Thanks, Brandon, Your kind words about the ease of use means so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. Validated ReviewerIncentivizedSource: G2 invite ![Kavya M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kavya M.") KM Kavya M. Data Analyst Mid-Market (51-1000 emp.) 8/7/2026 "All-in-One HR Solution with Room for Navigation Improvement" 4.5/5 What do you like best about ADP TotalSource? I like how convenient it is to have payroll, benefits, and HR information all in one place with ADP TotalSource. I value the payroll processing, employee self-service, benefits administration, and reporting features. I appreciate that it reduces the manual effort involved in payroll, benefits administration, onboarding, and HR compliance. It keeps employee information centralized and consistent across systems, especially with the integrations for accounting, reporting, and time tracking. Review collected by and hosted on G2.com. What do you dislike about ADP TotalSource? I find the overall navigation challenging as some features and settings can take a little time to find. The navigation could be improved by reducing the number of clicks needed to reach commonly used features like payroll, benefits, reports, and employee information. Review collected by and hosted on G2.com. What problems is ADP TotalSource solving and how is that benefiting you? I use ADP TotalSource to centralize payroll, benefits, HR administration, and onboarding. It reduces manual effort, simplifies compliance, and ensures consistent employee information. Integrating with other tools helps avoid data entry errors. Review collected by and hosted on G2.com. Show More Response from Rebecca Jordan of ADP TotalSource [Editedit](https://www.g2.com/survey_responses/adp-totalsource-review-13226090/official_response/edit) Thank you, Kavya, for sharing your positive experience with us! We’re delighted to hear that ADP’s All-in-One solution is helpful. Your feedback is greatly appreciated and inspires our team to continue providing outstanding service and support. We’re grateful for the opportunity to collaborate with you and appreciate the trust you place in us. Thank you for choosing ADP. We look forward to continuing to support your success. Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") AM Verified User in Mental Health Care Small-Business (50 or fewer emp.) 7/21/2026 "All-in-One PEO for Payroll, Benefits, and HR—Streamlined Self-Service with ADP TotalSource" 4/5 What do you like best about ADP TotalSource? We use ADP TotalSource regularly for payroll processing, time and attendance, employee onboarding, benefits administration, retirement plan administration, HR support, and compliance resources. The biggest value for us has been having all of these services available through a single PEO relationship, rather than managing separate vendors for each HR function. In day-to-day use, the UI and overall experience are generally workable once you learn where everything lives. Managers can review timecards, run payroll, access reports, and manage employee information online. Employees can use the mobile app to view pay statements, access tax documents, review benefits, and manage basic account details on their own. That level of employee self-service reduces the number of routine requests our administrative team needs to handle. That said, navigation is not always intuitive, and moving between payroll, timekeeping, benefits, and reporting can take more steps than expected. The integration between time and attendance and payroll is one of the most useful parts of the system. Employee hours flow into payroll, which reduces manual entry and helps us manage a workforce with different roles, schedules, pay rates, overtime rules, and paid-leave categories. The broader integration experience is more uneven. While ADP’s payroll, benefits, retirement, and HR services are connected under the TotalSource relationship, they can still operate like separate departments and require manual coordination. Performance is generally reliable for routine payroll processing, even when we are reviewing a larger volume of employee timecards and pay records at once. Payroll calculations, direct deposits, pay statements, and standard reports are usually handled consistently. Where reliability has been weaker is in resolving unusual payroll or account issues. We have had problems stay open across multiple payroll cycles despite repeated follow-up. Pricing reflects the breadth of services included in the PEO model, but our return on investment has been mixed. ADP provides payroll processing, benefits administration, HR guidance, compliance resources, reporting, and employee self-service tools, which reduces the need to maintain several completely separate systems. However, the overall cost is harder to justify when our internal team still has to spend significant time coordinating between departments or repeatedly following up on unresolved issues. Onboarding provided the core training and resources we needed to get started. Ongoing support has varied depending on the representative. Some ADP contacts have been knowledgeable and extremely helpful, especially when we could reach someone already familiar with our account. Other issues have required multiple emails and escalation. The support experience would be stronger with clearer ownership, faster follow-up, and a single point of contact who can coordinate issues across payroll, benefits, billing, and HR. I have not found ADP’s AI or intelligent automation to be a major source of value. Automated payroll calculations, reporting, employee notifications, and self-service features are helpful, but no specific AI-powered capability has stood out in our regular use. AI-based payroll anomaly detection, proactive error alerts, smarter account-specific search, and more intelligent support routing would be valuable improvements in the future. Review collected by and hosted on G2.com. What do you dislike about ADP TotalSource? The biggest issue we have faced is the lack of transparency around pricing. Within the PEO model, there are multiple fees, charges, and recurring invoices that can be difficult to identify and reconcile. We pay certain fees calculated as a percentage of payroll, but the effective percentage has changed without a clear explanation or advance notice. When we asked for clarification, the answers were often vague or noncommittal, making it difficult to forecast costs and evaluate the true value of the service. Administrative fees are also invoiced separately from payroll. We asked whether those invoices could be aligned with one of our regular payroll withdrawals to simplify reconciliation and cash-flow planning, but ADP was unwilling to accommodate the request. When our benefits renewal came up, we were presented with a 26% increase and no meaningful alternative options. For comparison, another PEO provided an initial quote that was more than 33% lower. That difference reinforced our concern that we were not receiving competitive pricing or enough assistance exploring alternatives. Reporting is another significant frustration. ADP offers a large number of reports, but the reporting interface is not intuitive. Creating even a relatively basic customized report can be unnecessarily complicated, and finding the correct fields, filters, and report type often feels like it requires specialized technical knowledge. The number of reporting options is impressive, but that does not provide much practical value when the tools are so difficult to navigate. Customer support has also been inconsistent. Some representatives have been helpful, but complex issues often require repeated emails, multiple departments, and escalation. We have experienced payroll-related problems that remained unresolved across multiple payroll cycles, with limited proactive communication or clear ownership. Too much of the burden falls on the customer to continue following up and coordinating between ADP’s internal teams. Review collected by and hosted on G2.com. What problems is ADP TotalSource solving and how is that benefiting you? ADP TotalSource provides a centralized PEO solution for payroll processing, time and attendance, employee onboarding, benefits administration, retirement plan administration, HR support, and compliance. This allows us to manage most employment-related functions through one provider rather than coordinating multiple separate vendors. The greatest benefits are automated payroll calculations, direct deposits, tax administration, employee self-service, and the connection between timekeeping and payroll. Employees can access pay statements, tax forms, and benefits information independently, which reduces routine administrative requests. ADP also provides access to HR guidance and compliance resources when employment-related questions arise. Overall, TotalSource helps reduce the administrative workload associated with managing approximately 50 employees and gives us a more structured process for payroll, benefits, and HR compliance. The value is strongest in the breadth of services available through one PEO relationship, although inconsistent support and limited pricing transparency reduce some of that benefit. Review collected by and hosted on G2.com. Show More Response from Rebecca Jordan of ADP TotalSource [Editedit](https://www.g2.com/survey_responses/adp-totalsource-review-13137281/official_response/edit) Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that ADP’s "All-in-One" solution helps support your HR needs and makes managing day-to-day responsibilities easier. We’re also grateful for your honest feedback. Insights like yours are invaluable as we continue to enhance our products and services and deliver the best possible experience for our clients. Thank you for your partnership and trust in ADP. We look forward to continuing to support your team's success. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 8/1/2023 "Not perfect, but worth it" 4/5 What do you like best about ADP TotalSource? Probably the single best thing about ADP Totalsource is that they take care of all the regulatory stuff around taxes and any new tax-law changes, or even medical-law requirements that come up. It’s incredibly annoying to have to constantly update everything in an OUTRAGEOUSLY overcomplicated tax system, so having ADP handle it for you is really nice. Review collected by and hosted on G2.com. What do you dislike about ADP TotalSource? Having to reach out and talk to people over the phone feels cumbersome—not because the people aren’t helpful, but because it takes so many steps just to actually get connected with a person. On top of that, the wait times can be super long sometimes. Ideally, I would LOVE an easily accessible live chat option instead. That way, I could share screenshots with support and get direct help through the web. Review collected by and hosted on G2.com. What problems is ADP TotalSource solving and how is that benefiting you? The biggest problem ADP solves for us is managing payroll, especially taxes and withholding for employees. It also covers things like garnishments, loans, 401k, and deductions for benefits, etc. There is so freakin much that goes into the payroll side of running a business, and without ADP we would have had to hire at least two other people to take over what ADP does for us. Review collected by and hosted on G2.com. Show More Response from Christina Ridlon of ADP TotalSource [Editedit](https://www.g2.com/survey_responses/adp-totalsource-review-8388912/official_response/edit) Hi Braeden. Thank you for letting us know about your experience with us, we're glad that overall it has been positive. We pride ourselves in our customer service and want to ensure that you feel taken care of. If you are interested, feel free to email your contact info and more details on your experience to adpclientfeedback@adp.com so that we can better address your specific needs. 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