ADP Smartcomplaince is easy to use and navigate. Customer support is easy to reach except at year end closing. Review collected by and hosted on G2.com.

They continue to raise fees. ADP client service hours are limited and based on west coast time so they are not open early. Review collected by and hosted on G2.com.

How easy it is to upload our quarter-end files, fix all exceptions and then balance their reports to our payroll reports. Review collected by and hosted on G2.com.

Sometimes they load a file from the states that changes our UI rates making them incorrect. They also do not abate penalties and interest even if they were at fault. Review collected by and hosted on G2.com.

I like that it is a place you can get various tax information to stay compliant. Easy to set up new tax jurisdictions and easy to monitor tax filings. Review collected by and hosted on G2.com.

There is so much data it is hard to know where to go for certain things. I also loved that you used to be able to call and ask your question or ask your direct contact a tax question but now you can't. It's case/ticket driven now. No personal connections anymore. Review collected by and hosted on G2.com.

The portal is organized well and it's easy to pull data from the system. You get the details you need and reports are posted in a timely fashion. Setting up new users is easy and provisioning access to specific areas is smooth. Review collected by and hosted on G2.com.

Invoices for the services are not available for download from the portal. This is a major inconvenience and needs to be remedied. Review collected by and hosted on G2.com.

It seems pretty user-friendly. Once you have spent time on the site, it starts to make more sense. Review collected by and hosted on G2.com.

The trainers like to send articles versus actually taking time to answer questions. Review collected by and hosted on G2.com.

Once you are knowledgeable about the ins and outs of SmartCompliance it is very easy to navigate. Review collected by and hosted on G2.com.

You would need to go through the training to learn the ins and outs of the system Review collected by and hosted on G2.com.

I am a long-term client of ADP in general; ADP Smart Compliance is no different than all of the beautiful products that ADP services. It is a massive product with fantastic service. Review collected by and hosted on G2.com.

The downside of the product is that it is so massive, and you need to learn how to use the services. I think that once you have trained on the services for over the entire year, including year-end, you will love the product. Review collected by and hosted on G2.com.

All the wires, invoicing, funding and statements are located in one place which makes it easy to reconcile payments and bank accounts. Review collected by and hosted on G2.com.

I wish there was a way to pull back funds more timely from someone who got paid incorrectly. Review collected by and hosted on G2.com.

It has a complete payroll system, with tools that facilitate both the calculation and payment automatically and electronically. It also allows us to make tax payments on time, and tax commitments and the best thing is that it has tools for salary deduction in terms of child support, bank debts, liens, etc., everything is done automatically and without errors. Review collected by and hosted on G2.com.

I would like the system to have more support material to be able to learn the system in depth and quickly. Sometimes the system can be a little slow, especially if I use several tools at the same time, so the work is delayed and even on a couple of occasions there were unexpected system shutdowns, which caused me a lot of delay those days. We were able to solve this problem thanks to your incredible technical support. Review collected by and hosted on G2.com.

It is fairly easy to find the reports you're looking for most of the time. Being intuitive is a little hit or miss, but generally you can find what you're looking for. Review collected by and hosted on G2.com.

It can be difficult to find something. Sometimes, tax account setup can be challenging if what Smart Compliance is looking for doesn't match what you have from the agency. Review collected by and hosted on G2.com.