I truly appreciate ADP Comprehensive Services for their expertise in payroll management. As someone working in HR, payroll is not my strong suit, and the great insight and guidance provided by ADP have been incredibly valuable, especially considering that the smaller organizations I work with often have accounting teams unfamiliar with payroll. This has been a significant support in managing payroll tasks efficiently. Additionally, through ADP's comprehensive benefits, we've been able to compete with larger companies. The benefits we've been able to offer our employees have been instrumental in recruiting and retaining top talent, which adds immense value to our organization. Review collected by and hosted on G2.com.

I think the training aspect of ADP's platform could be more comprehensive, particularly in offering soft skills training. Small companies especially need more comprehensive training for managers, including skills like emotional intelligence. The live webinars offered tend to focus more on hard skills, which isn't quite sufficient. Additionally, I experience challenges due to our inability to perform certain tasks without the HRBP's engagement. Often, when I contact support, the person we connect with isn't able to resolve our issues because only our HR VP has the necessary permissions. This dependency is problematic since the HR VP is very busy. It would be beneficial if other customer service representatives could resolve issues without us having to wait for the HR VP. Review collected by and hosted on G2.com.

All-in-One Platform: ADP integrates multiple HR functions—payroll, benefits administration, talent management, time and attendance, compliance, and analytics—into a unified system, reducing the need for multiple vendors. Review collected by and hosted on G2.com.

"Feature-Rich but Clunky": While powerful, the interface (especially the older "RUN" platform for small businesses) is often criticized for not being as intuitive or modern as some newer competitors. Review collected by and hosted on G2.com.

I find ADP Comprehensive Services particularly helpful for HR reports and staying updated on new policies, which I can easily add to our handbook. Their expertise is great; whenever I have a question, they help me out quickly. I like the new ADP assistant, which makes getting support faster without needing to call. It's easy to use and very helpful for new businesses. I appreciate the automatic reports and payroll reminders, which streamline these tasks for me. Review collected by and hosted on G2.com.

I would suggest a much better app to punch in and out for the employees, some sort of reminder for them. Review collected by and hosted on G2.com.

It’s a one stop shop for all the things our small business needs to run our hr. Review collected by and hosted on G2.com.

The onboarding process wasn’t as smooth as they promised. Review collected by and hosted on G2.com.

The most valuable element for many businesses is the peace of mind that comes with outsourcing high-risk areas.

Dedicated Specialists: You are assigned a team of specialists (in Payroll, HR, Benefits, and Talent) and often a Strategic Advisor who acts as a consultant. They learn your business and provide proactive guidance.

Automatic Compliance: The system handles complex tasks like federal, state, and local tax filings and ACA compliance automatically, which significantly reduces the risk of errors, fines, and penalties for the client. Review collected by and hosted on G2.com.

While the platform is powerful, the all-in-one system (ADP Workforce Now) can sometimes feel overwhelming, especially for employees or administrators at smaller companies.

Not Highly Intuitive: Users often report that the platform is not as intuitive or modern as some competitors' solutions, with functions sometimes being difficult to locate without guidance.

Reporting Difficulty: Generating and customizing reports, especially for complex or unique queries, can be cumbersome and less user-friendly.

Integration Flow Issues: In some cases, users feel that the various modules (HR, Payroll, Benefits) do not flow together as smoothly as they should, requiring multiple steps for a single change. Review collected by and hosted on G2.com.

Very easy to us, easy to input, easy to see pay and be able to see it as soon as it is submitted Review collected by and hosted on G2.com.

not much, it's really easy to use and for employees to setup. it takes only a few minutes. there's no need t have a whole lot of paperwork, it's all done within the app. Review collected by and hosted on G2.com.

I find ADP Comprehensive Services really helpful for payroll and talent management. Their compliance support is valuable, keeping us from owing money to any states, which saves us costs by not being out of compliance. I also appreciate ADP’s tax preparation services and the all-in-one solution they provide for managing our workplace. Review collected by and hosted on G2.com.

I would make support chat easier to use. Right now, they call or use a 'secure portal' to chat with me, then often close the ticket before I even have a chance to look at their response. I also don't answer calls I'm not actively expecting. Review collected by and hosted on G2.com.

ADP Comprehensive Services is like Do-it-all-tool. Integrating payroll, tax administration, benefits, and more under one umbrella, engineered to make both employee and employer experiences smoother and smarter.

Integrated Systems & Efficiency:

ADP’s platform seamlessly links HR, payroll, and benefits functions, all designed to boost data accuracy and operational efficiency. No more double-entry headaches or lost paperwork—just everything working together as it should!

Automated Payroll, Tax, and Compliance:

Enjoy peace of mind with automated payroll processing, worry-free tax filing, and compliance support that covers everything from basic reporting to handling garnishments. The system helps keep your compliance ducks in a row.

Enhanced Employee Experience:

Self-service is at the heart of the ADP experience. Employees can easily access (and update) their pay stubs, contact details, tax withholdings, and benefits information anytime, anywhere, via the ADP Mobile app or web portal. Want to check your time-off balance or download a pay statement for a mortgage? It's all available in a few taps—no need to call HR or fill out forms.

Benefits, Enrollment & Beyond:

From enrolling in benefits to viewing covered dependents, employees can take charge of their plans through intuitive portals. Need to update your address or W-4? There’s a streamlined process for that too.

Robust Reporting and Support:

HR leaders and payroll analysts aren’t left out: ADP brings powerful reporting tools right to your fingertips, so you can track, analyze, and report data with ease. And if you do need a human touch, educated and highly trained dedicated support teams are ready to help with the cheerful assistance you’d hope for.

Employee-Centric Technology:

All features are wrapped up in secure, user-friendly mobile and desktop experiences. Employees benefit from modern user authentication (think: Face ID and fingerprint), mobile notifications for company news and deadlines.

The Bottom Line:

ADP Comprehensive Services are ideal for organizations looking for a well-connected, user-friendly system that empowers employees, simplifies HR life, and keeps everything running efficiently. You could not ask for a better company than ADP! Review collected by and hosted on G2.com.

I do not know of anything that I dislike about ADP Comprehensive Services. Review collected by and hosted on G2.com.

As an HR practitioner, finding the right technology to streamline processes and improve efficiency is a top priority. ADP’s Comprehensive Services product has been a valuable tool for our team. It offers a well-rounded solution that covers everything from payroll processing to benefits administration, compliance management, and beyond.

The platform is user-friendly and integrates seamlessly with our existing systems, which is a huge time-saver. One of the standout features is the excellent customer support. ADP's support team is always available to assist with any questions or issues, ensuring we can quickly address any challenges that arise. The service is timely and knowledgeable, which gives me peace of mind knowing that there’s always someone I can turn to.

In terms of functionality, ADP delivers on its promises. Payroll processing is smooth and reliable, and the benefits management tools are intuitive. We’ve also found the compliance tools to be incredibly useful in keeping up with ever-changing regulations, especially when it comes to taxes and leave laws.

However, no system is perfect. While the platform is comprehensive, there can be a bit of a learning curve when navigating some of the more advanced features. Additionally, pricing can be on the higher side for smaller businesses, so it’s something to consider based on your company's size and needs.

Overall, ADP's Comprehensive Services has been a game-changer for us, and I highly recommend it for businesses looking to centralize HR functions and ensure compliance. If you’re on the fence, the value it provides in terms of time savings, accuracy, and support makes it worth considering. Review collected by and hosted on G2.com.

While ADP’s Comprehensive Services offers a wide range of features, the platform can have a steep learning curve and be somewhat costly, particularly for smaller businesses. There are occasional system glitches, and some customization options are limited, though customer support is generally helpful, if sometimes slow during peak times. Review collected by and hosted on G2.com.

I like that from the time a candidate applies, their information carries through to all aspects of the services, recruitment, employee record, payroll, performance reviews. When they leave, all information is held in archive which is easy to access. When we have issues, the support group is quick to assist. Review collected by and hosted on G2.com.

As ADP is great when it comes to being a 'one stop shop' for everything HR/Payroll, it can be kind of clunky at times. This meaning you often have to go through many steps to achieve one goal.

Also not thrilled with ADP making changes to areas without advanced notice and offering instructions to the new ways of doing things. We often come in and open up to man changes that we now have to weed through. Not saying the changes are always bad, just getting a heads up to what will be changing and maybe some guidance on how to navigate the changes when they are significant. Performance review area being a great example. Review collected by and hosted on G2.com.