--- title: ADP Comprehensive Services Reviews meta\_title: 'ADP Comprehensive Services Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 172 reviews by the users' company size, role or industry to find out how ADP Comprehensive Services works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 172 scale: '5' date\_modified: '2026-08-11' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### ADP Comprehensive Services Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **streamlined processes** of ADP Comprehensive Services, enjoying the efficiency of a unified HR and payroll system. [(38 mentions)](https://www.g2.com/products/adp-comprehensive-services/reviews?filters%5Bsentiment_snippet%5D=2123951&qs=pros-and-cons#reviews) Users value the **ease of use** of ADP Comprehensive Services, appreciating its user-friendly interface and quick support. [(30 mentions)](https://www.g2.com/products/adp-comprehensive-services/reviews?filters%5Bsentiment_snippet%5D=2268193&qs=pros-and-cons#reviews) Users praise the **excellent customer support** of ADP Comprehensive Services, highlighting prompt responses and valuable expertise. [(29 mentions)](https://www.g2.com/products/adp-comprehensive-services/reviews?filters%5Bsentiment_snippet%5D=2123906&qs=pros-and-cons#reviews) Users value the **expertise in payroll management** of ADP Comprehensive Services, enhancing efficiency and supporting HR functions effectively. [(26 mentions)](https://www.g2.com/products/adp-comprehensive-services/reviews?filters%5Bsentiment_snippet%5D=2123956&qs=pros-and-cons#reviews) Users value the **user-friendly payroll features** of ADP, which enhance efficiency in managing payroll tasks and documents. [(25 mentions)](https://www.g2.com/products/adp-comprehensive-services/reviews?filters%5Bsentiment_snippet%5D=2268279&qs=pros-and-cons#reviews) Users find the **missing features** of ADP Comprehensive Services frustrating, particularly regarding advanced applications and training capabilities. [(10 mentions)](https://www.g2.com/products/adp-comprehensive-services/reviews?filters%5Bsentiment_snippet%5D=2123807&qs=pros-and-cons#reviews) Users find **poor customer support** frustrating, especially with long wait times and limited problem-solving capabilities from representatives. [(10 mentions)](https://www.g2.com/products/adp-comprehensive-services/reviews?filters%5Bsentiment_snippet%5D=2123872&qs=pros-and-cons#reviews) Users face a **steep learning curve** with ADP, finding the platform overwhelming and not very intuitive for new tasks. [(9 mentions)](https://www.g2.com/products/adp-comprehensive-services/reviews?filters%5Bsentiment_snippet%5D=2224570&qs=pros-and-cons#reviews) Users note a **steep learning curve** with ADP, citing gaps in training and support for new users. [(8 mentions)](https://www.g2.com/products/adp-comprehensive-services/reviews?filters%5Bsentiment_snippet%5D=2224481&qs=pros-and-cons#reviews) Users find the **limited features** of ADP Comprehensive Services inadequate, leading to frustrations with the support process. [(8 mentions)](https://www.g2.com/products/adp-comprehensive-services/reviews?filters%5Bsentiment_snippet%5D=2268834&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ADP Comprehensive Services ##### 1. Helpful Users appreciate the **streamlined processes** of ADP Comprehensive Services, enjoying the efficiency of a unified HR and payroll system. [ See 38 mentions ](https://www.g2.com/products/adp-comprehensive-services/reviews?filters%5Bsentiment_snippet%5D=2123951&qs=pros-and-cons#reviews) See Related User Reviews NP Natalie P. Enterprise (\> 1000 emp.) 4.0/5 "Streamlined Integration, Effective Support" What do you like about ADP Comprehensive Services? I like that ADP Comprehensive Services has uniformed deductions and processes. The benefits system being housed within the HR system is something our TI Taylor I. Mid-Market (51-1000 emp.) 5.0/5 "Effortless HR Management with Unmatched Support" What do you like about ADP Comprehensive Services? I love the turn-key experience that ADP Comprehensive Services provides by handling all our HR services and administrative tasks. It lightens our HR D ##### 2. Ease of Use Users value the **ease of use** of ADP Comprehensive Services, appreciating its user-friendly interface and quick support. [ See 30 mentions ](https://www.g2.com/products/adp-comprehensive-services/reviews?filters%5Bsentiment_snippet%5D=2268193&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Ease of Use" What do you like about ADP Comprehensive Services? They have take a lot off of my day to day activities and make processing payroll much easier. I have used many other systems and ADP Comprehensive is DM Danielle M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined HR and Payroll with Room for Support Improvement" What do you like about ADP Comprehensive Services? I value ADP Comprehensive Services for helping with payroll accuracy and compliance, which reduces the risk of errors and issues. This allows my team ##### 3. Customer Support Users praise the **excellent customer support** of ADP Comprehensive Services, highlighting prompt responses and valuable expertise. [ See 29 mentions ](https://www.g2.com/products/adp-comprehensive-services/reviews?filters%5Bsentiment_snippet%5D=2123906&qs=pros-and-cons#reviews) See Related User Reviews NP Natalie P. Enterprise (\> 1000 emp.) 4.0/5 "Streamlined Integration, Effective Support" What do you like about ADP Comprehensive Services? I like that ADP Comprehensive Services has uniformed deductions and processes. The benefits system being housed within the HR system is something our DM Danielle M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined HR and Payroll with Room for Support Improvement" What do you like about ADP Comprehensive Services? I value ADP Comprehensive Services for helping with payroll accuracy and compliance, which reduces the risk of errors and issues. This allows my team ##### 4. Payroll Management Users value the **expertise in payroll management** of ADP Comprehensive Services, enhancing efficiency and supporting HR functions effectively. [ See 26 mentions ](https://www.g2.com/products/adp-comprehensive-services/reviews?filters%5Bsentiment_snippet%5D=2123956&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Ease of Use" What do you like about ADP Comprehensive Services? They have take a lot off of my day to day activities and make processing payroll much easier. I have used many other systems and ADP Comprehensive is DM Danielle M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined HR and Payroll with Room for Support Improvement" What do you like about ADP Comprehensive Services? I value ADP Comprehensive Services for helping with payroll accuracy and compliance, which reduces the risk of errors and issues. This allows my team ##### 5. Payroll Ease Users value the **user-friendly payroll features** of ADP, which enhance efficiency in managing payroll tasks and documents. [ See 25 mentions ](https://www.g2.com/products/adp-comprehensive-services/reviews?filters%5Bsentiment_snippet%5D=2268279&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Ease of Use" What do you like about ADP Comprehensive Services? They have take a lot off of my day to day activities and make processing payroll much easier. I have used many other systems and ADP Comprehensive is DM Danielle M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined HR and Payroll with Room for Support Improvement" What do you like about ADP Comprehensive Services? I value ADP Comprehensive Services for helping with payroll accuracy and compliance, which reduces the risk of errors and issues. This allows my team ### 5 Cons or Disadvantages of ADP Comprehensive Services ##### 1. Missing Features Users find the **missing features** of ADP Comprehensive Services frustrating, particularly regarding advanced applications and training capabilities. [ See 10 mentions ](https://www.g2.com/products/adp-comprehensive-services/reviews?filters%5Bsentiment_snippet%5D=2123807&qs=pros-and-cons#reviews) See Related User Reviews DM Danielle M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined HR and Payroll with Room for Support Improvement" What do you dislike about ADP Comprehensive Services? I don't like when cases are closed before a solution is made. The support team kept closing a labor law poster case before it was resolved, which forc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Effortless to Use with Outstanding Implementation Support" What do you dislike about ADP Comprehensive Services? Customer support process can be laborious; applications are not as advanced as other products ##### 2. Poor Customer Support Users find **poor customer support** frustrating, especially with long wait times and limited problem-solving capabilities from representatives. [ See 10 mentions ](https://www.g2.com/products/adp-comprehensive-services/reviews?filters%5Bsentiment_snippet%5D=2123872&qs=pros-and-cons#reviews) See Related User Reviews DM Danielle M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined HR and Payroll with Room for Support Improvement" What do you dislike about ADP Comprehensive Services? I don't like when cases are closed before a solution is made. The support team kept closing a labor law poster case before it was resolved, which forc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") P Verified User Mid-Market (51-1000 emp.) 3.0/5 "All-in-One Solution with Room for Support Improvement" What do you dislike about ADP Comprehensive Services? I would make support chat easier to use. Right now, they call or use a 'secure portal' to chat with me, then often close the ticket before I even have ##### 3. Steep Learning Curve Users face a **steep learning curve** with ADP, finding the platform overwhelming and not very intuitive for new tasks. [ See 9 mentions ](https://www.g2.com/products/adp-comprehensive-services/reviews?filters%5Bsentiment_snippet%5D=2224570&qs=pros-and-cons#reviews) See Related User Reviews TI Taylor I. Mid-Market (51-1000 emp.) 5.0/5 "Effortless HR Management with Unmatched Support" What do you dislike about ADP Comprehensive Services? More communications about system upgrades/changes so that practitioners are more prepared for these changes. The look and feel of the recruitment port ![Piper J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Piper J.") PJ Piper J. Small-Business (50 or fewer emp.) 4.5/5 "Quick, Direct Assistance Every Time" What do you dislike about ADP Comprehensive Services? Being new to ADP it is sometimes hard to figure out exactly what is needed, where to go and the correct questions to ask. ##### 4. Learning Curve Users note a **steep learning curve** with ADP, citing gaps in training and support for new users. [ See 8 mentions ](https://www.g2.com/products/adp-comprehensive-services/reviews?filters%5Bsentiment_snippet%5D=2224481&qs=pros-and-cons#reviews) See Related User Reviews ![Piper J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Piper J.") PJ Piper J. Small-Business (50 or fewer emp.) 4.5/5 "Quick, Direct Assistance Every Time" What do you dislike about ADP Comprehensive Services? Being new to ADP it is sometimes hard to figure out exactly what is needed, where to go and the correct questions to ask. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Big Comp Services Fan Here" What do you dislike about ADP Comprehensive Services? Sometimes creating custom reports can be difficult. I'm not very good at that sort of thing so some of it is on me, but I wish they offered more user ##### 5. Limited Features Users find the **limited features** of ADP Comprehensive Services inadequate, leading to frustrations with the support process. [ See 8 mentions ](https://www.g2.com/products/adp-comprehensive-services/reviews?filters%5Bsentiment_snippet%5D=2268834&qs=pros-and-cons#reviews) See Related User Reviews DM Danielle M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined HR and Payroll with Room for Support Improvement" What do you dislike about ADP Comprehensive Services? I don't like when cases are closed before a solution is made. The support team kept closing a labor law poster case before it was resolved, which forc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Effortless to Use with Outstanding Implementation Support" What do you dislike about ADP Comprehensive Services? Customer support process can be laborious; applications are not as advanced as other products ![Phuong L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phuong L.") PL Phuong L. Technology Lead Small-Business (50 or fewer emp.) 1/27/2026 "All-in-One HR Platform That Simplifies Payroll, Benefits, and Compliance" 5/5 What do you like best about ADP Comprehensive Services? All-in-One Platform: ADP integrates multiple HR functions—payroll, benefits administration, talent management, time and attendance, compliance, and analytics—into a unified system, reducing the need for multiple vendors. Review collected by and hosted on G2.com. What do you dislike about ADP Comprehensive Services? "Feature-Rich but Clunky": While powerful, the interface (especially the older "RUN" platform for small businesses) is often criticized for not being as intuitive or modern as some newer competitors. Review collected by and hosted on G2.com. What problems is ADP Comprehensive Services solving and how is that benefiting you? Various HR responsibilities and questions from employees Review collected by and hosted on G2.com. Show More Response from Rebecca Jordan of ADP Comprehensive Services [Editedit](https://www.g2.com/survey_responses/adp-comprehensive-services-review-12262669/official_response/edit) Hi Phuong, we’re so grateful for your review and all comments! It’s partners like you that motivate us to provide excellent service every day. Thank you for recognizing our efforts, and we look forward to continued success together. Current UserValidated ReviewerIncentivizedSource: Organic ![Diana H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diana H.") DH Diana H. 12/4/2025 "Efficient HR Reporting with Stellar Support" 4/5 What do you like best about ADP Comprehensive Services? I find ADP Comprehensive Services particularly helpful for HR reports and staying updated on new policies, which I can easily add to our handbook. Their expertise is great; whenever I have a question, they help me out quickly. I like the new ADP assistant, which makes getting support faster without needing to call. It's easy to use and very helpful for new businesses. I appreciate the automatic reports and payroll reminders, which streamline these tasks for me. Review collected by and hosted on G2.com. What do you dislike about ADP Comprehensive Services? I would suggest a much better app to punch in and out for the employees, some sort of reminder for them. Review collected by and hosted on G2.com. What problems is ADP Comprehensive Services solving and how is that benefiting you? ADP Comprehensive Services helps me run reports for quarterly reviews and stay informed on policy updates, making updates to our handbook easy and fast for employee acknowledgment. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jessica E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica E.") JE Jessica E. Marketing and Outreach Manager Small-Business (50 or fewer emp.) 3/12/2026 "Great HR All-in-One for Small Businesses, Though Onboarding Could Be Smoother" 3.5/5 What do you like best about ADP Comprehensive Services? It’s a one stop shop for all the things our small business needs to run our hr. Review collected by and hosted on G2.com. What do you dislike about ADP Comprehensive Services? The onboarding process wasn’t as smooth as they promised. Review collected by and hosted on G2.com. What problems is ADP Comprehensive Services solving and how is that benefiting you? Complete payroll processing for both salary and hourly team members. Review collected by and hosted on G2.com. Show More Response from Rebecca Jordan of ADP Comprehensive Services [Editedit](https://www.g2.com/survey_responses/adp-comprehensive-services-review-12473972/official_response/edit) Hi Jessica, We appreciate your review which inspires us to delivery top-notch service. It is nice to hear the ADPs "one stop shop" is helpful to HR. And especially sharing the honest feedback - this is helpful to our team. We are thankful for the partnership! Current UserValidated ReviewerSource: Organic ![Mohammed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammed A.") MA Mohammed A. Senior Recruiter (Australia, New Zealand; & U.S.) Staffing and Recruiting Mid-Market (51-1000 emp.) 10/7/2025 "A Glowing Review of ADP's Full-Service HR" 4/5 What do you like best about ADP Comprehensive Services? The most valuable element for many businesses is the peace of mind that comes with outsourcing high-risk areas. Dedicated Specialists: You are assigned a team of specialists (in Payroll, HR, Benefits, and Talent) and often a Strategic Advisor who acts as a consultant. They learn your business and provide proactive guidance. Automatic Compliance: The system handles complex tasks like federal, state, and local tax filings and ACA compliance automatically, which significantly reduces the risk of errors, fines, and penalties for the client. Review collected by and hosted on G2.com. What do you dislike about ADP Comprehensive Services? While the platform is powerful, the all-in-one system (ADP Workforce Now) can sometimes feel overwhelming, especially for employees or administrators at smaller companies. Not Highly Intuitive: Users often report that the platform is not as intuitive or modern as some competitors' solutions, with functions sometimes being difficult to locate without guidance. Reporting Difficulty: Generating and customizing reports, especially for complex or unique queries, can be cumbersome and less user-friendly. Integration Flow Issues: In some cases, users feel that the various modules (HR, Payroll, Benefits) do not flow together as smoothly as they should, requiring multiple steps for a single change. Review collected by and hosted on G2.com. What problems is ADP Comprehensive Services solving and how is that benefiting you? High Compliance & Legal Risk Dedicated Expertise & Automated Systems: ADP's specialists and technology monitor and automatically apply thousands of changes in federal, state, and local tax laws and labor regulations. Administrative Time Sink Outsourced Payroll and Benefits: ADP's team takes over the time-consuming, day-to-day execution of complex processes like payroll data entry, quarter-end tax filings, and annual benefits open enrollment. Fragmented HR Systems Single, Integrated HCM Platform: The service bundles HR, payroll, time, and benefits onto the unified ADP Workforce Now technology platform. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MB Makayla B. Admissions Mid-Market (51-1000 emp.) 12/11/2025 "Effortless Payroll Management with Instant Access" 4/5 What do you like best about ADP Comprehensive Services? Very easy to us, easy to input, easy to see pay and be able to see it as soon as it is submitted Review collected by and hosted on G2.com. What do you dislike about ADP Comprehensive Services? not much, it's really easy to use and for employees to setup. it takes only a few minutes. there's no need t have a whole lot of paperwork, it's all done within the app. Review collected by and hosted on G2.com. What problems is ADP Comprehensive Services solving and how is that benefiting you? ease of pay. all questions are answered within the application - if anything else is needed we can be of help. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") PN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 6/25/2024 "All-in-One Solution with Room for Support Improvement" 3/5 What do you like best about ADP Comprehensive Services? I find ADP Comprehensive Services really helpful for payroll and talent management. Their compliance support is valuable, keeping us from owing money to any states, which saves us costs by not being out of compliance. I also appreciate ADP’s tax preparation services and the all-in-one solution they provide for managing our workplace. Review collected by and hosted on G2.com. What do you dislike about ADP Comprehensive Services? I would make support chat easier to use. Right now, they call or use a 'secure portal' to chat with me, then often close the ticket before I even have a chance to look at their response. I also don't answer calls I'm not actively expecting. Review collected by and hosted on G2.com. Recommendations to others considering ADP Comprehensive Services: Highly reccomend! Review collected by and hosted on G2.com. What problems is ADP Comprehensive Services solving and how is that benefiting you? ADP Comprehensive Services helps us with compliance, preventing financial liabilities to states. It saves us costs by staying compliant and provides efficient tax preparation. I value it as an all-in-one solution for managing our workplace. Review collected by and hosted on G2.com. Show More Response from Rebecca Jordan of ADP Comprehensive Services [Editedit](https://www.g2.com/survey_responses/adp-comprehensive-services-review-9832333/official_response/edit) We appreciate the updated review and honesty about ADP Comprehensive Services' value especially with compliance support. This motivates us to provide excellent service every day, and the feedback is helpful to our team. Thank you for recognizing our efforts, and we look forward to continued success together. 1/15/2026 Validated ReviewerSource: Organic SH SHERYL H. Senior Payroll Analyst Mid-Market (51-1000 emp.) 9/17/2025 "Best All Around Payroll Service Provider" 5/5 What do you like best about ADP Comprehensive Services? ADP Comprehensive Services is like Do-it-all-tool. Integrating payroll, tax administration, benefits, and more under one umbrella, engineered to make both employee and employer experiences smoother and smarter. Integrated Systems & Efficiency: ADP’s platform seamlessly links HR, payroll, and benefits functions, all designed to boost data accuracy and operational efficiency. No more double-entry headaches or lost paperwork—just everything working together as it should! Automated Payroll, Tax, and Compliance: Enjoy peace of mind with automated payroll processing, worry-free tax filing, and compliance support that covers everything from basic reporting to handling garnishments. The system helps keep your compliance ducks in a row. Enhanced Employee Experience: Self-service is at the heart of the ADP experience. Employees can easily access (and update) their pay stubs, contact details, tax withholdings, and benefits information anytime, anywhere, via the ADP Mobile app or web portal. Want to check your time-off balance or download a pay statement for a mortgage? It's all available in a few taps—no need to call HR or fill out forms. Benefits, Enrollment & Beyond: From enrolling in benefits to viewing covered dependents, employees can take charge of their plans through intuitive portals. Need to update your address or W-4? There’s a streamlined process for that too. Robust Reporting and Support: HR leaders and payroll analysts aren’t left out: ADP brings powerful reporting tools right to your fingertips, so you can track, analyze, and report data with ease. And if you do need a human touch, educated and highly trained dedicated support teams are ready to help with the cheerful assistance you’d hope for. Employee-Centric Technology: All features are wrapped up in secure, user-friendly mobile and desktop experiences. Employees benefit from modern user authentication (think: Face ID and fingerprint), mobile notifications for company news and deadlines. The Bottom Line: ADP Comprehensive Services are ideal for organizations looking for a well-connected, user-friendly system that empowers employees, simplifies HR life, and keeps everything running efficiently. You could not ask for a better company than ADP! Review collected by and hosted on G2.com. What do you dislike about ADP Comprehensive Services? I do not know of anything that I dislike about ADP Comprehensive Services. Review collected by and hosted on G2.com. What problems is ADP Comprehensive Services solving and how is that benefiting you? I am not sure these would be considered problems but they are or can be very cumbersome tasks: 1) Tax agency notices - ADP Tax Filing resolves all tax filing issues for which they are responsible. There is always a record of these transactions within ADP Smart Compliance which makes it very simple to locate whenever needed. 2) Annual benefit changes/open enrollment. Being assigned an ADP representative to assist us with this every year is extremely helpful. We couldn't do it without them! We really appreciate this service. Review collected by and hosted on G2.com. Show More 9/26/2025 Validated ReviewerSource: Organic Review from Pop Up ![Ron K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ron K.") RK Ron K. HCM Consultant Enterprise (\> 1000 emp.) 9/18/2025 "A Reliable HR Partner for Businesses of All Sizes" 4/5 What do you like best about ADP Comprehensive Services? As an HR practitioner, finding the right technology to streamline processes and improve efficiency is a top priority. ADP’s Comprehensive Services product has been a valuable tool for our team. It offers a well-rounded solution that covers everything from payroll processing to benefits administration, compliance management, and beyond. The platform is user-friendly and integrates seamlessly with our existing systems, which is a huge time-saver. One of the standout features is the excellent customer support. ADP's support team is always available to assist with any questions or issues, ensuring we can quickly address any challenges that arise. The service is timely and knowledgeable, which gives me peace of mind knowing that there’s always someone I can turn to. In terms of functionality, ADP delivers on its promises. Payroll processing is smooth and reliable, and the benefits management tools are intuitive. We’ve also found the compliance tools to be incredibly useful in keeping up with ever-changing regulations, especially when it comes to taxes and leave laws. However, no system is perfect. While the platform is comprehensive, there can be a bit of a learning curve when navigating some of the more advanced features. Additionally, pricing can be on the higher side for smaller businesses, so it’s something to consider based on your company's size and needs. Overall, ADP's Comprehensive Services has been a game-changer for us, and I highly recommend it for businesses looking to centralize HR functions and ensure compliance. If you’re on the fence, the value it provides in terms of time savings, accuracy, and support makes it worth considering. Review collected by and hosted on G2.com. What do you dislike about ADP Comprehensive Services? While ADP’s Comprehensive Services offers a wide range of features, the platform can have a steep learning curve and be somewhat costly, particularly for smaller businesses. There are occasional system glitches, and some customization options are limited, though customer support is generally helpful, if sometimes slow during peak times. Review collected by and hosted on G2.com. What problems is ADP Comprehensive Services solving and how is that benefiting you? ADP Comprehensive Services helps us manage complex HR tasks like payroll, benefits administration, compliance, and employee support all in one platform. This has significantly reduced manual work, improved accuracy, and ensured we stay compliant with ever-changing regulations—freeing up time for our team to focus on strategic initiatives. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 9/17/2025 "Use of ADP" 3.5/5 What do you like best about ADP Comprehensive Services? I like that from the time a candidate applies, their information carries through to all aspects of the services, recruitment, employee record, payroll, performance reviews. When they leave, all information is held in archive which is easy to access. When we have issues, the support group is quick to assist. Review collected by and hosted on G2.com. What do you dislike about ADP Comprehensive Services? As ADP is great when it comes to being a 'one stop shop' for everything HR/Payroll, it can be kind of clunky at times. This meaning you often have to go through many steps to achieve one goal. Also not thrilled with ADP making changes to areas without advanced notice and offering instructions to the new ways of doing things. We often come in and open up to man changes that we now have to weed through. Not saying the changes are always bad, just getting a heads up to what will be changing and maybe some guidance on how to navigate the changes when they are significant. Performance review area being a great example. Review collected by and hosted on G2.com. What problems is ADP Comprehensive Services solving and how is that benefiting you? ADP has been instrumental at streamlining the recruitment and hiring process. Electronic offer letters and I-9/eVerify and background checks are much simpler. Offering electronic signature option for signing the offer letter has been a huge relief to many of our employees who were not able to print and resend the letters back. Getting signed offer letters is quick and easy now. The transferring of candidate information into employee record as we roll them into ADP has been time saving. Entering benefits and having the premiums roll into payroll with ease is priceless. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic ![JODY M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JODY M.") JM JODY M. HR Manager Mining & Metals Mid-Market (51-1000 emp.) 9/17/2025 "Overall A Good Product, But Needs Refining" 3.5/5 What do you like best about ADP Comprehensive Services? I like having everything in one package. I like the ease of the transition from a candidate to a hire to an employee. Review collected by and hosted on G2.com. What do you dislike about ADP Comprehensive Services? Communication between ADP technology and other carriers can be lacking at times. There are frequently small glitches in the background that can create large problems. (for example, benefit deductions being missed on paychecks, etc.) Also, their customer support services is hit or miss. Some of the reps are great, and some of them are just downright terrible, but unfortunately, you do not get a choice in who handles your issues. Review collected by and hosted on G2.com. What problems is ADP Comprehensive Services solving and how is that benefiting you? Managing employees and their tax situations in many different states. Rolling out new policies and implementing new benefit offerings. Review collected by and hosted on G2.com. 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