--- title: ADP Comprehensive Services Reviews meta_title: 'ADP Comprehensive Services Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 173 reviews by the users' company size, role or industry to find out how ADP Comprehensive Services works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 173 scale: '5' date_modified: '2026-08-13' parent_category: name: HR url: https://www.g2.com/categories/hr --- # ADP Comprehensive Services Reviews **Vendor:** ADP **Category:** [HCM Software](https://www.g2.com/categories/hcm-software) **Average Rating:** 4.3/5.0 **Total Reviews:** 173 ## About ADP Comprehensive Services ADP Comprehensive Services provides managed HR and payroll services to businesses of all sizes through the support of a team of committed professionals, trusted workflows and best practices and all-in-one technology within the ADP Workforce Now platform for your HR, talent management, benefits administration and payroll tasks. With ADP Comprehensive Services, you get outsourced execution centered around strategic guidance from a designated team of pros. Whether you choose one, some or all areas of managed services across our services, you'll find a perfect blend of support through insights, best practices, and full-service technology that will scale along with you. Our clients partner with us for one or all of the following services: ADP Comprehensive HR delivers committed guidance and integrated HR and payroll technology to help organizations optimize workforce management, strengthen compliance and support employee growth in a changing business environment. ADP Comprehensive Talent combines designated talent consultants, powerful workforce technology, and actionable insights to help organizations build and execute talent strategies that drive recruitment success, employee engagement, development, and retention. ADP Comprehensive Pay delivers experienced payroll administration and compliance support to help organizations streamline payroll processes, reduce risk, and improve efficiency. Comprehensive Benefits helps organizations optimize benefits administration through partnered expertise, managed services support and best-practice guidance that simplify enrollment, support compliance, and enhance the employee benefits experience. ## ADP Comprehensive Services Pros & Cons **What users like:** - Users appreciate the **streamlined processes** of ADP Comprehensive Services, enjoying the efficiency of a unified HR and payroll system. (38 reviews) - Users value the **ease of use** of ADP Comprehensive Services, appreciating its user-friendly interface and quick support. (30 reviews) - Users praise the **excellent customer support** of ADP Comprehensive Services, highlighting prompt responses and valuable expertise. (29 reviews) - Users value the **expertise in payroll management** of ADP Comprehensive Services, enhancing efficiency and supporting HR functions effectively. (26 reviews) - Users value the **user-friendly payroll features** of ADP, which enhance efficiency in managing payroll tasks and documents. (25 reviews) - Users appreciate the **seamless integration and comprehensive payroll features** of ADP, enhancing efficiency and support. (23 reviews) - Users value the **comprehensive features** of ADP Comprehensive Services, enhancing efficiency, employee experience, and support for HR needs. (18 reviews) - Efficiency (17 reviews) - HR Management (17 reviews) - Comprehensive (13 reviews) **What users dislike:** - Users find the **missing features** of ADP Comprehensive Services frustrating, particularly regarding advanced applications and training capabilities. (10 reviews) - Users find **poor customer support** frustrating, especially with long wait times and limited problem-solving capabilities from representatives. (10 reviews) - Users face a **steep learning curve** with ADP, finding the platform overwhelming and not very intuitive for new tasks. (9 reviews) - Users note a **steep learning curve** with ADP, citing gaps in training and support for new users. (8 reviews) - Users find the **limited features** of ADP Comprehensive Services inadequate, leading to frustrations with the support process. (8 reviews) - Not Intuitive (8 reviews) - Users report encountering **technical issues** such as glitches and lack of communication that complicate their experience. (8 reviews) - Users feel the solution has **limited customization** options, particularly for the talent management module, affecting its value. (7 reviews) - Difficulty (6 reviews) - Expensive (6 reviews) ## ADP Comprehensive Services Reviews ### 1. Comprehensive Services - a pretty complete package! **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica S. | Director of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2020 **Describe the project or task ADP Comprehensive Services helped with:** When we first onboarded with ADP 4 years ago, we were simply just looking for a better payroll and benefits platform. What we got was much, much more. Our goals were originally to find a comprehensive payroll and benefits platform. ADP continues to add value and services to the Comprehensive Services package. Everything is user-friendly (for the most part) and designed to enhance both employer and employee experience. Recent additions like Data Cloud analytics, PayScale salary comparisons, and compliance training through Skillsoft have been great adds that provide a lot of value. We are able to better analyze our data, train our employees, and make our business better. **What do you like best about ADP Comprehensive Services?** Since adding ADP 4 years ago, we continue to be impressed that ADP employs very knowledgeable professionals. They stay on top of compliance issues - being a human Resources department of one, this is critical for our company. Their WorkforceNow platform is easy to use and program, and their services in Comp Services are growing rapidly. I like that our company was part of a beta testing group for Rave Rewards, an employee engagement, recognition, and reward platform that will be rolled out to Comp Services member soon. We love being a part of ADP's growing suite of offerings. **What do you dislike about ADP Comprehensive Services?** ADP Comprehensive services are a little pricey, but all things considering, the benefit is worth it. We've had continual problems speaking to our dedicated representatives too, but we still always manage to speak to someone else who can assist us with our problems. We value that our relationship manager is local and makes it a point to speak to us monthly, and visit us annually. **Recommendations to others considering ADP Comprehensive Services:** Keep in contact with your Relationship Manager often, and hold them accountable to the promises they (and their salespeople) offer. Ask to demo EVERYTHING! and also sign up to be a beta tester on any new Comp Services offering - gives you the change to give invaluable feedback. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** We have solved issues from basic payroll functions (administering our companies 409A deferred compensation plan), to updating handbooks, job descriptions (complete with salary bands courtesy of Comp. Services PayScale data), and are just now beginning to use Data Cloud data to better analyze our workforce. They help with hiring decisions and make onbaording a breze. ### 2. ADP Comprehensive Services provides great benefits for small to mid-sized companies **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2020 **Describe the project or task ADP Comprehensive Services helped with:** We use ADP Comprehensive Services to process our payroll, manage our global HRIS data, and manage our domestic benefit offerings. **What do you like best about ADP Comprehensive Services?** It is great having a designated contact within ADP that we know will be able to get in touch with, and because they've been working with our team for a while, they're familiar with our business and the specific setup of our system. **What do you dislike about ADP Comprehensive Services?** Certain aspects of the system don't allow for much customization, which is frustrating. Additionally, certain vendors aren't as compatible with ADP, despite being advertised by ADP as a specific partner. Certain things that we'd like to flow between the two systems (ADP and another vendor) don't actually go over, which requires additional manual work by us. **Recommendations to others considering ADP Comprehensive Services:** If you're looking for a single solution for all of your HR issues, check out ADP Comprehensive Services. They've been a great partner and make our jobs easier because of what they deliver to our business. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** A big problem that ADP Comprehensive Services has helped us solve is setting up our benefit plans and having a system for open enrollment. We work with the benefits team to get our plans built out, and then they're put into a wizard and employees go through step-by-step to elect what they need. This has been a huge benefit for us and allows our benefits people to work on other projects instead of building out plans and trying to track enrollments. ### 3. Good but can be better **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2020 **Describe the project or task ADP Comprehensive Services helped with:** We hired ADP Comprehensive Services for Time and Attendance, Benchmarking, and HRIS. **What do you like best about ADP Comprehensive Services?** What I like most about ADP Comp Service is the wholeness of the system. It is integrated with our payroll, benefits, and legal compliance. I like our relationship managers and there are a lot of features within the portal. **What do you dislike about ADP Comprehensive Services?** What I dislike about ADP Comp Service is the frequent updating of the portal sections. Sometimes they are small tweaks to the sections, sometimes a whole renovation where it feels like I am having to re-train myself on where everything is located. The implementation part felt very pressured to finish on their deadline and in the end, we still haven't fully implemented. Lastly, the training classes are a mess and it's hard to schedule a course. Each presenter of a webinar course has their own program they like to use to view the course and it's not consistent. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** We are working to solve the problem of rolling out the portal to our employees. Some benefits of having ADP Comp Services is the ease of the Time and Attendance to process payroll (added feature). ### 4. Excellent partner **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2020 **Describe the project or task ADP Comprehensive Services helped with:** ADP Comp services has been an excellent partner in many areas since I have taken over payroll. **What do you like best about ADP Comprehensive Services?** ADP is always there with a quick answer and they have always been very pleasant to deal with. **What do you dislike about ADP Comprehensive Services?** Reporting in ADP has been difficult, but we are making due with what we can. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Open enrollment, data storage & employee usage. ### 5. ADP Payroll Services **Rating:** 4.0/5.0 stars **Reviewed by:** Paula D. | Assistant Commercial Account Mngr, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2019 **Describe the project or task ADP Comprehensive Services helped with:** I was able to utilize ADP for my Payroll needs **What do you like best about ADP Comprehensive Services?** The ease of use and the ability to have follow ups and reminders sent over to your attention. **What do you dislike about ADP Comprehensive Services?** I am not certain that I disliked anything in particular **Recommendations to others considering ADP Comprehensive Services:** It is a very useful and helpful source, They are able to follow up with you incase you are not on schedule and they turn everything around quickly. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** It has brought my payroll needs and servicing to a smooth running comprehensive and more structured place ### 6. ADP Comp services **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2019 **Describe the project or task ADP Comprehensive Services helped with:** Payroll to Human resources access **What do you like best about ADP Comprehensive Services?** payroll function, HR was cumbersome, but would certainly be beneficial to a slightly higher employee count than what we have **What do you dislike about ADP Comprehensive Services?** Communication difficulties that resulted in questioning our need for the HR sevice **What problems is ADP Comprehensive Services solving and how is that benefiting you?** working on the beneficial side, certainly HR issues such as COBRA maintenance, unemployment compliance et are big issues ## ADP Comprehensive Services Discussions - [What kind of services does ADP provide?](https://www.g2.com/discussions/what-kind-of-services-does-adp-provide) - 1 comment - [What is comprehensive services ADP?](https://www.g2.com/discussions/adp-comprehensive-services-what-is-comprehensive-services-adp) - 2 comments - [View ADP Comprehensive Services pricing details and edition comparison](https://www.g2.com/products/adp-comprehensive-services/reviews?filters%5Bnps_score%5D%5B%5D=4&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+13%3A23%3A58+-0500&secure%5Bsession_id%5D=16a8232c-c2e7-4f57-a1a6-3ee18f8cc60b&secure%5Btoken%5D=b3895313f6d8357a0abaced59d602284e308f3d78902f300414dea681a18d1a2&format=llm_user) ## ADP Comprehensive Services Integrations - [ADP Retirement Services](https://www.g2.com/products/adp-adp-retirement-services/reviews) - [Fidelity](https://www.g2.com/products/fidelity/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Relias Assessments](https://www.g2.com/products/relias-assessments/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## ADP Comprehensive Services Features **Core HR** - Organization Management - Time, Attendance, and PTO - Salary Structures - Compliance - Benefits Administration - Goal Management - Benefits Management - Employee Management - Workflow Management - HR Management - Recruitment Management - Payroll Management - Compliance Management - Document Management - Calendar Management - Performance Management - Time Off Management - Compensation Management - Training Management - Timesheet Management - Talent Management - Commission Management **Employee Self Service** - Web Portal - Benefits Manager - Mobile - Self Service Portal **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access - Timesheet Management - Payroll Management - Performance Management - Recruitment Management - Compliance Management - Deduction Management - Training Management - Employee Management - Compensation Management - HR Management - Workflow Management - Attendance Management - Retirement Plan Management - Provider Management - Online Benefits Enrollment - Employee Portal **Basics** - Reporting - Interoperability - Performance **Performance reviews** - 360 Reviews - Customizable Forms - Review Cycle Tracking - Ongoing Performance Tracking - Applicant Tracking **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards - Activity Dashboard **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Additional Functionality** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery - Split Deposits **Additional Functionality** - Dashboard - Cloud - Mobility **Goals** - Goal Setting/Tracking - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Generative AI** - Generative AI **Additional Functionality** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding - Employee Profiles - For Cloud - Employee Training - Time Off Requests **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Content** - Automation - File Sharing **Feedback** - Continuous Feedback - Requesting Feedback - Surveys & Feedback - 360 Degree Feedback **Generative AI** - Generative AI **Generative AI** - AI Text Generation - Generative AI **Additional Functionality** - ACA Reporting - Real-Time Reporting - Vacation/Leave Tracking - HIPAA Compliant - Reminders - Leave Tracking - COBRA Administration - AI Copilot - Data Import/Export - Reporting & Statistics - Employee Database - Time Off Requests - Employee Benefits Administration - Configurable Workflow - Sick Leave Tracking - Life Insurance Administration - Health Insurance Administration - Benefits Administration Outsourcing - Disability Insurance Administration - Attendance Tracking - Applicant Tracking - Customizable Reports - FMLA Administration - Document Storage - Employee Onboarding - HSA/FSA Administration - Reporting/Analytics **Additional Functionality** - Customizable Branding - Workflow Management - Third-Party Integrations - Document Storage - Surveys & Feedback - Benefits Management - Access Controls/Permissions - Payroll Management - Compensation Plan Modeling - 360 Degree Feedback - Email Templates - Employee Profiles - Attendance Tracking - Real-Time Analytics - Performance Management - AI Copilot - Employee Database - Real-Time Reporting - Turnover Tracking - Document Management - Organizational Charting - Trend Analysis - Employee Management - Talent Management - Employee Self Service - Employee Portal - Employee Onboarding - Compensation Management - Alerts/Notifications - Data Visualization - Performance Appraisal - Task Management - Ad hoc Reporting - Reporting & Statistics - Data Import/Export - Secure Data Storage - Self Service Portal - Feedback Management - Recruitment Management - API - HR Metrics Library - Vacation/Leave Tracking - Succession Planning - Predictive Modeling - Customizable Reports - Applicant Tracking - Training Management - Survey/Poll Management - Leave Tracking **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration - API - 401(k) Tracking - Expense Tracking - Vacation/Leave Tracking - Third-Party Integrations - Third-Party Integration **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Data** - Dashboards And Reports - Historical Data - Customizable Reports - Real-Time Data **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Platform** - Payroll Reporting - User, Role, and Access Management - Performance and Reliability - Scalability - Payroll Reporting - Activity Dashboard - Compensation Management - Timesheet Management - Performance Management - Benefits Management - Document Management - Payroll Management - Compliance Management - Cash Flow Management - Team Management - Policy Management - Calendar Management - Mobile Access - Attendance Management - Deduction Management - Employee Management - Reimbursement Management - Audit Management - Receipt Management - Time Off Management - Workflow Management - Expense Management **Agentic AI - Performance Management** - Succession Planning - Multi-step Planning - Natural Language Interaction **Additional Functionality** - Reminders - Employee Profiles - Generative AI - Alerts/Notifications - W-2 Preparation - Multi-Country - Employee Database - Reporting & Statistics - Employee Self Service - AI Copilot - Data Import/Export - Multi-State - Approval Process Control - Tax Compliance - Access Controls/Permissions - Time Tracking - Customizable Reports - Web-based Deployment - Payroll Outsourcing - Expense Claims - Multi-Currency - Corporate/Business - Chatbot - 1099 Preparation - Auto Update - Time & Attendance - AI/Machine Learning - Employee Onboarding - Batch Processing - Accounting - For Accountants - For CPA Firms - Multi-Location - Reporting/Analytics - For Small Businesses - Workflow Automation **Additional Functionality** - Employee Portal - Performance Metrics - Self Service Portal - Customizable Templates - Generative AI - Employee Management - Employee Profiles - Reporting & Statistics - AI Copilot - Alerts/Notifications - Weighted Performance Measures - Third-Party Integrations - Peer Appraisals - Personalization and Recommendation - Compensation Management - Performance Appraisal - Individual Development Plans - Self Assessment - Skills Assessment - Performance Review Management - Document Management - Workflow Management - Training Management - Employee Database - Approval Process Control - AI Summarization - Competency Management - API - Employee Recognition - Onboarding - Career Development - Customizable Branding - Reminders - Employee Engagement - Learning & Development - Workflow Automation ## Top ADP Comprehensive Services Alternatives - 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