VS

Varun S.

Design Engineer Intern

Information Technology and Services

Enterprise (> 1000 emp.)

1/28/2018

"Robohelp is a real help for Help documents!"

4/5

What do you like best about Adobe RoboHelp?

It's HTML5 layout, ability to use CSS and XML scripts. Using Robohelp server to checkout a project and make changes so others can see an updated copy. Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

Editing documents can sometimes be a pain as text might be embedded in images and it is difficult to edit.

Robohelp support should be better. Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

It helps write help manuals, gives me a capability to use my CSS or XML files for better GUI.

The Technical communication suite of Adobe with framemaker, captivate, presenter and Robohelp is a nice package for technical writers. I can integrate FrameMaker with RoboHelp in such a manner that the FrameMaker file can act as source files for RoboHelp WebHelp files. This is good! Review collected by and hosted on G2.com.

CW

Verified User in Writing and Editing

Mid-Market (51-1000 emp.)

7/5/2018

"Adobe is dropping the ball"

1/5

What do you like best about Adobe RoboHelp?

I have yet to figure that out. I used RoboHelp for 25 years and it just keeps getting worse. Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

Adobe purchased RoboHelp to say that it had a complete documentation suite, but they haven't kept up with other competing applications. Review collected by and hosted on G2.com.

BD

Brian D.

Software Developer

Banking

Mid-Market (51-1000 emp.)

7/6/2017

"Unhappy with Adobe Robohelp 11"

0.5/5

What do you like best about Adobe RoboHelp?

It allows you to do most of the common things one would want in a help system Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

The application is very non-intuitive. The more I use Robohelp, the more it becomes apparent that the designers of it don't use it themselves, otherwise they would have improved the interface a long time ago. It is very frustrating to me to try to use to do something as simple as resolving broken links and an hour later I am still trying to figure out how to resolve some links. It is absurd the hoops I have to jump through to do something a simple as this. And the Help for Adobe Robohelp ironically leaves a lot to be desired, with only text and no graphics showing screenshots of the User interface. I have seen a pattern in Adobe software of things I don't like, but Adobe Robohelp has to be the worst Adobe product I have used to date. Review collected by and hosted on G2.com.

CJ

Caitlyn J.

Technical Writer

Information Technology and Services

Enterprise (> 1000 emp.)

1/9/2018

"There's a good reason RH is an industry standard"

5/5

What do you like best about Adobe RoboHelp?

It's easy to use, has all the features I want, and is flexible (has both design editing a and HTML editing). Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

That it opens all pages in a project, instead only the last one. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

3/20/2018

"RoboHelp Gets the Job Done"

4/5

What do you like best about Adobe RoboHelp?

RoboHelp is part of the Adobe suite of products. It allows you to manage and output your online help. Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

I don't like that it is not as easy to single source as Madcap Flare. Review collected by and hosted on G2.com.

TS

Tracey S.

Learning Experience Designer

Mid-Market (51-1000 emp.)

4/21/2016

"Great Responsive Design for Help Systems"

5/5

What do you like best about Adobe RoboHelp?

We have been using RoboHelp for years at our software company. We use it to produce WebHelp, Eclipse Help, and Responsive Design web help. We also create contextual help with it for one of our software products. We currently use RoboHelp 11 and are very pleased with it. It is our main - go to tool for producing help systems for our software products. The newer Responsive Design feature is awesome. You don't even have to enter Viewport sizes or redesign for each Viewport size. It flawlessly redesigns the screen for whatever size of Viewport it is. (I wish Adobe's Captivate did that!) Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

One thing we cannot do with Adobe RoboHelp 11 is to do contextual help in a Responsive Design. We still haven't seen this feature in RoboHelp or RoboHelp 2015. We are still waiting on Adobe to put this feature into their product. Review collected by and hosted on G2.com.

Recommendations to others considering Adobe RoboHelp:

We prefer Adobe RoboHelp over some of the new DITA tools we've tried. They are very cumbersome and difficult to use. Just about anything or any reason you would want a DITA tool is addressed in Adobe RoboHelp. You can reuse blocks of text as snippets and you can do conditional build tags to product one help system in many different ways. We currently buy the stand alone product with regular pricing but we will consider their subscription pricing in the future so that we always have the most up-to-date version of RoboHelp. Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

We strive to product the best, easiest to navigate, most complete, and easiest to use software help systems to put into our software products. If customers can find the information they want and need, they will be happier with our software products. If they are happy with our products, they will be more likely to buy other products from us. Adobe RoboHelp assists us in providing first class quality help systems that are easy to navigate and now we can even give customers responsive design so that they can view help systems on any of their devices (mobile or not). Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

1/26/2017

"Great software for Technical Writers"

4.5/5

What do you like best about Adobe RoboHelp?

I really liked using RoboHelp for technical writing. The software was easy to use, and I loved the conditional formatting options. You could customize your help to exclude or include specific references based on software versions. The online help was good as well. Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

I really liked everything about RoboHelp and didn't have any issues. Review collected by and hosted on G2.com.

KS

Karl S.

Manager of Technical Documentation

Wireless

Mid-Market (51-1000 emp.)

12/28/2015

"Great for producing online help"

4/5

What do you like best about Adobe RoboHelp?

Converts existing FrameMaker documentation into various online help formats. I use WebHelp (combination of HTML and Java) that runs from within a graphical application. There are a number of other formats supported as well.

The online search is excellent and context sensitive. It ranks search hits on relevance, and is pretty accurate. Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

It requires a bit of manual format mapping that is not intuitive and takes a while to debug.

This is not an intuitive product, but in fairness it is a powerful tool and it likely would be hard to make something this complicated much easier. Still, it has a learning curve, and helps to know someone who has used the product. Review collected by and hosted on G2.com.

Recommendations to others considering Adobe RoboHelp:

This is closely integrated with FrameMaker, so if you use that as an authoring tool, this is as seamless as you are going to find to the best of my knowledge. Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

Creating dynamic online help with search and hypertext links.

This provides our customers a superior experience when they are learning to use our products. Review collected by and hosted on G2.com.

GH

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

8/24/2016

"Great for creating online help files"

4/5

What do you like best about Adobe RoboHelp?

Easy to use, and gives professional results. HTML help can be customized to your needs. Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

Not much, customization of design and look could be more straightforward. Review collected by and hosted on G2.com.

IE

Verified User in E-Learning

Mid-Market (51-1000 emp.)

1/13/2016

"Manage online help system created and maintained with Adobe RoboHelp"

3/5

What do you like best about Adobe RoboHelp?

Once you learn to use it, RH Is flexible and allows for a lot of different output styles and formats. Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

The learning curve to get started it high for new users, and it doesn't work cross-versions as well as I would like. Review collected by and hosted on G2.com.

Recommendations to others considering Adobe RoboHelp:

I would be sure about which version you start with, since the multiple versions do not play well together. Also be sure you have the time/resources to train users to use it properly, as the styles, templates, etc. are not obvious just from previous experience with MS Word, etc. Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

We use to RH to create and manage online help pages. We also use it to create release documentation. It is a benefit to be able to use the same tool for multiple types of outputs. Review collected by and hosted on G2.com.