Verified User in Retail
AR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Testing Sign to replace DocuSign"
5/5
What do you like best about Adobe Acrobat Sign?

Our current signing software is very expensive and we are looking for something to take its place. Review collected by and hosted on G2.com.

What do you dislike about Adobe Acrobat Sign?

Not as many bells and whistles but we were not using them anyway so it is a win for us. Review collected by and hosted on G2.com.

FP
Franklyn P.
Account Supervisor
Mid-Market (51-1000 emp.)
"I get documents signed fast with Adobe Sign"
5/5
What do you like best about Adobe Acrobat Sign?

Adobe Sign is simple to use and doesn't cost a lot for a professional signing platform. There are numerous document and form templates available to create digital documents that are signed. We can use a few different signing methods and save signatures to our Adobe Sign account. We get notified via email when a document is signed and can access a complete log of transactions online. Review collected by and hosted on G2.com.

What do you dislike about Adobe Acrobat Sign?

Adobe Sign has worked very well for all the documents we used. There haven't been any serious issues so far. However, the pricing is higher than other signing platforms. Review collected by and hosted on G2.com.

Verified User in Human Resources
AH
Verified User in Human Resources
Mid-Market (51-1000 emp.)
"Comparable experience to Docusign"
4/5
What do you like best about Adobe Acrobat Sign?

Recent UI improvements have made it a bit snappier and streamlined to bring it in line with the user experience offered by its main competitor, Docusign. The usability of integrations and seamlessly blending Adobe Sign with offerings in Adobe Acrobat and Acrobat Reader DC are great, as well. Review collected by and hosted on G2.com.

What do you dislike about Adobe Acrobat Sign?

As mentioned before, we primarily only use Adobe Sign to execute legal contracts and not much else. If pricing were more amenable and it had the capability of true document and content generation, it would be much more useful. We would then even consider using Adobe Sign as an e-signature solution for internal HR tasks (e.g., acknowledgement forms, Acceptable Use Policies, NDCs, employment contracts). Unfortunately, that does not seem to be the case today, and the hoops we have to jump through to make Adobe Sign integrate with other HR systems requires a substantial time investment. Review collected by and hosted on G2.com.

GW
Greg W.
Web Content Producer
Mid-Market (51-1000 emp.)
"I have been able to get documents filled out and signed quicker"
5/5
What do you like best about Adobe Acrobat Sign?

Adobe Sign allows us to add dynamic fields that users can use to enter their information into our documents. I like how easy it is to add most of those fields and various options such as tick boxes and radio buttons. There are also many good templates we can use to create commonly formatted documents. We can also use Adobe Sign to accept payments right within the documents. The data and payment processing is generally very smooth and without errors. Review collected by and hosted on G2.com.

What do you dislike about Adobe Acrobat Sign?

I have had a mostly good experience with Adobe Sign, but if I could pick one thing to dislike, it would be the pricing. It's not terribly expensive, but it does add an extra cost to our document processing expenses that wouldn't be present with more traditional document processing methods and standard signatures. Review collected by and hosted on G2.com.

Darien C.
DC
Darien C.
Associate Pastor
Small-Business (50 or fewer emp.)
"A great e-signature platform with poor customer service and underhanded business techniques"
4/5
What do you like best about Adobe Acrobat Sign?

Adobe Sign is a simple, yet difficult to use platform for e-signatures which does as expected for a reasonable baseline price. The platform carries many useful features; most important of all being the ability to upload pdf's, turn them into fillable adobe forms, and send them to potential customers (or, in my case, to send permission forms to parents for their children); all the while being able to track the form, send reminders, and receive updates when the forms are filled out. The baseline functions of this service are very useful, albeit slightly difficult to figure out Review collected by and hosted on G2.com.

What do you dislike about Adobe Acrobat Sign?

The platform is built on a user-interface that features very little intuition or intention in design; creating a bland workflow that can, at times, be difficult to comprehend (especially for a first time user). Creating an online, editable form in Adobe sign can be overly difficult and requires more attention to detail & care than creating a form via Adobe Acrobat. From my experience as well, I was unable to make a form in Acrobat & then upload it, whcih seems rather un-intuitive; however that could be a user error that I am not aware of. Managing the applications settings can also be convoluted and difficult for someone not heavily invested in the e-signature world, and took quite a bit of time to properly understand; especially since some of the advertized features are not available to certain types of accounts (which is not specified anywhere on the website). My biggest complaint overall, however, has been the extremely poor customer service; I've been trying to look into upgrading my account to one of their more expensive subscription tiers (in order to unlock certain tools such as embedding forms on a website); however every request for pricing has received no response from their team. [UPDATE] After 8 months of trying to get in touch with the Adobe Sign sales team, I finally received a response (after mentioning it to an Adobe Sign employee during a video call a couple days ago). Very happy to have finally received a response, however the response received outlined another issue with the Adobe Sign experience - a lack of transparency in pricing; and a deceptive way of advertising their product. Unbeknownst to me, each tier of Adobe Sign use is limited to 150 transactions per year - a fact that is not mentioned anywhere except in their legal documents & terms of use. Extra costs apply for going over your transaction limit, and it can only be raised by paying for a second "user" (at full cost) for another 150 transactions.

Let me be clear - this is not mentioned in any clear or obvious way on their website.

For the business tier (in Canada), the price varies dependant on how many transactions you make a year; however it is not clear how much the price varies without directly asking Adobe staff. That being said, it is still a great product - it just has its flaws. Review collected by and hosted on G2.com.

GP
Grzegorz P.
Photographer
Small-Business (50 or fewer emp.)
"Good software for on-line businessess"
4/5
What do you like best about Adobe Acrobat Sign?

The most I like the fact, that all the job now can be done on-line. No asking customers to send the papers with postal service Review collected by and hosted on G2.com.

What do you dislike about Adobe Acrobat Sign?

The software isn't really easy in using for begginers Review collected by and hosted on G2.com.

JA
julia a.
node developer
Small-Business (50 or fewer emp.)
"Time saving, mobile devices friendly, security compliance, customizable and easy to use, does not re"
3.5/5
What do you like best about Adobe Acrobat Sign?

Adobe sign is an e-signature service that lets you sign, send, track and manage signature processes using a browser and mobile device. You can provide signatures by a single click. It works everywhere on all devices and operating systems. Review collected by and hosted on G2.com.

What do you dislike about Adobe Acrobat Sign?

Adobe sign has a complex pricing schema. All the features are not readily available in the trial and it works only on the browser. Adobe sign is sometimes vulnerable to hacking and data manipulation. Review collected by and hosted on G2.com.

Verified User in Events Services
UE
Verified User in Events Services
Mid-Market (51-1000 emp.)
"Familiar and Trusted"
5/5
What do you like best about Adobe Acrobat Sign?

Hands down, my favorit feature pertains to the much simpler integration. You have the ability to tag a signature field in a form with the email address of the person who needs to sign it, and when you click the Send for Signature tool in Acrobat, that will be the email the form gets sent to. Pure genius! Review collected by and hosted on G2.com.

What do you dislike about Adobe Acrobat Sign?

Sign app will only allow one signature per document. We also found that there is no help files or quality support available with use of multiple signatures per document. Pricing is high for infrequent use. It is slow to set up a contract to be signed and cannot be done in advance. The program identifies the signatory by their email address instead of by name. Review collected by and hosted on G2.com.

Verified User in Building Materials
EB
Verified User in Building Materials
Mid-Market (51-1000 emp.)
"Horrible Experience!"
0/5
What do you like best about Adobe Acrobat Sign?

Their solution works with NetSuite very well and it is easy to use. But so does every other e-sign system out there. Review collected by and hosted on G2.com.

What do you dislike about Adobe Acrobat Sign?

Adobe Echosign has been a horrible experience for our company. I have been a customer of theirs before and have had no issues, but now they have lied during the sales process and are not giving us the discount that we agreed upon during the sales process. The only way they agreed to it was when I submitted my cancellation notice where they matched the pricing but slid in a 3 year deal without notice. They have not been responsive and my rep, Ulicces Gonzalez has been horrible. Buyers beware, please go to Docusign or another company that has been customer service! Review collected by and hosted on G2.com.

Casey R.
CR
Casey R.
Product Owner/Manager
Small-Business (50 or fewer emp.)
"the most complete signing solution"
4.5/5
What do you like best about Adobe Acrobat Sign?

Above all, adobe sign is the most complete solution if you're looking into digitising your contracting, sales funnel, or other paperstack you want to get rid of. It's robust, great to use and professional looking to the parties receiving your contracts! All that comes with a competitive pricing as well! Review collected by and hosted on G2.com.

What do you dislike about Adobe Acrobat Sign?

The template engine is a bit cumbersome and slow, so creating a new document is a lot of trial and error. The rest works like a charm. Review collected by and hosted on G2.com.