Verified User in Electrical/Electronic Manufacturing
AE
Verified User in Electrical/Electronic Manufacturing
Small-Business (50 or fewer emp.)
"Easy to use. Another Great product from Hootsuite."
4/5
What do you like best about AdEspresso by Hootsuite?

I like how easy Adspresso is to use its very user friendly. Review collected by and hosted on G2.com.

What do you dislike about AdEspresso by Hootsuite?

Sometimes Hootsuite has downtime. It takes a bit to come back up other than that no issues. Review collected by and hosted on G2.com.

Liam B.
LB
Liam B.
Content & Social Strategist
Marketing and Advertising
Small-Business (50 or fewer emp.)
"The worst SAAS customer service I have ever experienced"
0.5/5
What do you like best about AdEspresso by Hootsuite?

The platform itself is incredibly easy to use, incredibly efficient and makes the entire advertising process effective and almost fun to do. Review collected by and hosted on G2.com.

What do you dislike about AdEspresso by Hootsuite?

Unfortunately, their customer service is HORRIFIC. It's so bad to the point that it almost entirely negates the benefits of the platform. I use to think Facebook and Google's customer service was sub-par (but understandable for such large companies) but Adespresso takes the cake. Not only do they almost never reply to any support requests, when they do, they never answer your question, consistently respond with 'our devs are looking into it', never give timelines, never give updates, never escalate issues, and when they decide they've had enough of helping you, they just stop replying. Some issues were so detrimental to our agencies work we almost lost clients over them and even when we pleaded with Adespresso over multiple platforms to help us, they blatantly ignored us. Then they had the audacity to recommend we upgrade our plan. The entire experience was the most petty, horrific and disrespectful experience of my life and I have worked with multiple businesses and softwares in my time. Review collected by and hosted on G2.com.

CJ
Candace J.
Management Staff
Enterprise (> 1000 emp.)
"Platform with great potential"
4.5/5
What do you like best about AdEspresso by Hootsuite?

I like how practical and simple it is to be able to use AdEspresso to manage all Facebook, Instagram, and Google campaigns in one place. Creating the campaign is really simple since the platform is very well designed and has personalized options to optimize each campaign in the best way. Review collected by and hosted on G2.com.

What do you dislike about AdEspresso by Hootsuite?

The price can be very high especially for companies or people with a low budget. We have also had some errors in the synchronization of some Facebook accounts in AdEspresso. Review collected by and hosted on G2.com.

RH
Ronald H.
Sales Attendant
Enterprise (> 1000 emp.)
"Get the best result from each ad"
4/5
What do you like best about AdEspresso by Hootsuite?

AdEspresso is a perfect tool to test different ads from a single panel without the need to use different services to optimize and manage each campaign to achieve its goal. The tool offers different options to organize and categorize each campaign as you like, which facilitates management and optimization. Review collected by and hosted on G2.com.

What do you dislike about AdEspresso by Hootsuite?

In general AdEspresso works effectively although there are certain problems to be able to use it from the mobile application. Review collected by and hosted on G2.com.

Zafer E.
ZE
Zafer E.
Co Founder
Small-Business (50 or fewer emp.)
"Great tool for A/B test but facebook catch them"
3.5/5
What do you like best about AdEspresso by Hootsuite?

Graphs and UX are really easy. You don't need to learn the software. Review collected by and hosted on G2.com.

What do you dislike about AdEspresso by Hootsuite?

I was subscribing AdEspresso more than 3 years and I canceled it this month. Because Facebook has a great tool for A/B testing right now and no need to pay additional money to them. Also when you create A/B through AdEspresso, you can not group or track them in Facebook Business Manager (It gives mock names) Review collected by and hosted on G2.com.

RP
Ryan P.
Consultant
Enterprise (> 1000 emp.)
"Useful tool in creating ads"
4/5
What do you like best about AdEspresso by Hootsuite?

AdEspresso offers the possibility to manage several ads from different traffic sources. The integration with platforms like Google Ads or Facebook Ads is very fast and I have never had any problem when creating ads from this tool. Review collected by and hosted on G2.com.

What do you dislike about AdEspresso by Hootsuite?

Although the administration panel is very well designed, it lacks information at a glance that can only be observed in the reports. Review collected by and hosted on G2.com.

OB
Olivia B.
Financial Advisors
Mid-Market (51-1000 emp.)
"Perfect tool to create ads"
4.5/5
What do you like best about AdEspresso by Hootsuite?

I like AdEspresso because it helps improve the potential of the ads and constantly monitor all the budget spent to control everything easily. With this tool it is very easy to manage each campaign and it is the perfect complement for companies and people who constantly make marketing announcements. Review collected by and hosted on G2.com.

What do you dislike about AdEspresso by Hootsuite?

Many of the functions that the tool has to optimize the ads are not intuitive, which hinders its use at first. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Be careful of their sneaky small print"
0/5
What do you like best about AdEspresso by Hootsuite?

Poor performance all around to be honest, some good results, however poor taste left after the ethics shown by this organisation, and their treatment towards small business. Review collected by and hosted on G2.com.

What do you dislike about AdEspresso by Hootsuite?

Customer Service was terrible, We signed up for a 12 month agreement at a discounted rate, however we found a better platform towards the end of the term, so we stopped all of our campaigns. Next thing we know, that have billed us for a 2nd year subscription which we did not agree, or sign up to, nor did Adespresso/Hootsuite contact us to gain feedback before rolling the 2nd year on. The handling of this by customer service, and the refusal to refund this payment has been appalling, so basically we did not use the platform for 1 day of the 2nd year subscription, however they feel they have the right to bill us for a 12 month subscription. Appalling ethics for a HootSuite business. Review collected by and hosted on G2.com.

JC
Jeremy C.
Sales Attendant
Enterprise (> 1000 emp.)
"Create ads easily"
4/5
What do you like best about AdEspresso by Hootsuite?

Adespresso offers a good optimization of each campaign and a conversion tracking. This is a very simple tool, we have been able to add a lot of ads in your panel, simply add a title, text, images and Adespresso will automatically generate all the sets of ads for you easily and quickly. Best of all, Adespresso details what ads are being effective, and will tell you to stop those that are not performing well. Review collected by and hosted on G2.com.

What do you dislike about AdEspresso by Hootsuite?

Really the reporting system could be a little better. We have had several synchronization failures with the ad manager, which obviously prevents the reports from being generated. Review collected by and hosted on G2.com.

MF
Megan F.
Financial Service Advisor
Enterprise (> 1000 emp.)
"Optimize each campaign"
4/5
What do you like best about AdEspresso by Hootsuite?

AdEspresso is very effective to manage budget spending in each ad. It makes it much easier to manage each campaign and personalize the ads thanks to the information provided by this tool. Review collected by and hosted on G2.com.

What do you dislike about AdEspresso by Hootsuite?

The customer service is quite slow in terms of response times. Review collected by and hosted on G2.com.