It's easy to use. I like that you are able to release and unrelease the same day if there are changes to be made to time entry. I also like that you are able to search certain words if the client/matter number is not known.

I also like how you are able to look up past invoices and client balances. Review collected by and hosted on G2.com.

It's not that I "dislike" it, but a change needs to be made to the entry the next day, then additional steps need be taken in order to edit. i.e. looking up Time ID and retrieving the entry that way. If you could simply "unrelease" the next day, then it would save time. Review collected by and hosted on G2.com.

Our support staff use this software every day to track all their cases Review collected by and hosted on G2.com.

Inflexible, cumbersome and hard to use. It is not updated enough Review collected by and hosted on G2.com.

The ease of accessing the information I need when I need it as well as the ability to download it into and excel spreadsheet. Review collected by and hosted on G2.com.

The client name does not appear when you move through the various tabs of information. Review collected by and hosted on G2.com.

I really like that the bills are easy to process and that any changes that we make are here to stay. I love that with small tweaks the program can be modified ( windows, settings) to different personal needs. Review collected by and hosted on G2.com.

I don't like that there is a lot of manual steps to do example if client pays a Canadian currency bill with their US currency trust account. Another example would be that some of the reports are confusing and hard to understand quickly. Review collected by and hosted on G2.com.

Expert Time is great - easy to use and the time entry screen is pleasant. Clearview cubes are excellent for reporting. General Ledger has nightly balancing - makes month end a breeze. Quicklooks are a very good method to quickly find information. Review collected by and hosted on G2.com.

The basic reports generated by Appshell are difficult to read and cumbersome to execute. The Report Writer and Docudraft tools are challenging to use. There is no effective method for distributing reports. Review collected by and hosted on G2.com.

Core functionality of the classic framework Review collected by and hosted on G2.com.

DocuDraft and End user painter scripting. Debugging is a nightmare Review collected by and hosted on G2.com.

Fairly intuitive interfaces so training time is very reasonable. Review collected by and hosted on G2.com.

It seems very slow and there are quite a few bugs (Total Office and plugins). Review collected by and hosted on G2.com.

Organization of menus and items, ease of use, and display. It is nice having everything easily accessible and user friendly. Review collected by and hosted on G2.com.

Connection speed--it would be nice if everything ran faster and smoother. Review collected by and hosted on G2.com.

It's easy to use - I enjoy using the calendar view. Review collected by and hosted on G2.com.

The program freezes on occasion requiring a restart. Review collected by and hosted on G2.com.