I overlooked an email from AddSearch informing me of changes in their package options and, as a result, my corporate credit card was charged for a different amount than I had expected. Through a series of emails over the course of several days, my customer support specialist, Mikko, worked through the issues with me which included a refund to my credit card for the difference. Mikko was extremely helpful, positive and responded quickly each time, even when it was to inform me that the situation was being further investigated. Mikko is, without a doubt, the best customer support specialist I have ever had the pleasure to work with. Review collected by and hosted on G2.com.

Nothing! The customer service was truly exceptional. Review collected by and hosted on G2.com.

Good documentation, comfortable web UI for reading. They are concentrated on the functions supplied, not over-complicated. Review collected by and hosted on G2.com.

May create more functions for customers to self-use. And maybe the API calls would be more beneficial for developers. Review collected by and hosted on G2.com.

Great customer service, ability to pin results based on actual customer inquiries to make for more accurate searches Review collected by and hosted on G2.com.

Needs more pinned results to better customize customer inquiries Review collected by and hosted on G2.com.

AddSearch works very well with WordPress, and we have installed it on several client sites where search was a priority. The search is fast, "thinks ahead" by displaying results even before the search terms are completely entered, and displays an attractive thumbnail graphic with each search results. Search goes against a good number of document types, including PDFs, and that's important for many of our B2B business clients. This is a great replacement, and improves upon, the old Google Enterprise search which was removed from the market. Review collected by and hosted on G2.com.

Price for most of our clients is around $1,000 a year. That's high but not unreasonable for those who really need it. Review collected by and hosted on G2.com.

I like that addsearch can index the public pages of multiple related websites, and I can then search either individual websites or groups of websites. This really satisfies an important business need. It does this at minimal cost and with minimal setup. Review collected by and hosted on G2.com.

I did run into some issues with the crawler being confused by redirects that were basically standardizing URLs from no trailing slash to a trailing slash. I've found a way to work around this, basically by modifying the sitemap.xml generated by my CMS. This is an edge case that most people aren't likely to run into. Hopefully they'll fix the bots to not get so stymied by this. Review collected by and hosted on G2.com.

Being a development shop, the added benefit of implementing AddSearch for client sites is invaluable. Once they try it out they're sold on the efficiency of users being able to find content and easily convert them. It's also highly customizable for just about any application, and the support is very responsive. The revenue share is also great. Review collected by and hosted on G2.com.

Don't have any complaints or dislikes about the product. Review collected by and hosted on G2.com.

I like the icons in the autocomplete search bar. Review collected by and hosted on G2.com.

The price was a little high, but I think it is worth it. Review collected by and hosted on G2.com.

Its so easy to install, edit and customise the AddSearch plugin. The AddSearch team are always improving the system and have included this within the price. Very easy to manage, such as excluding pages, promoting certain pages to be at the top, and even screenshots of the page as a preview. Review collected by and hosted on G2.com.

The cost has shot up recently, but its such a good product - you pay for what you get. I would love to be able to customise it even more, but that's not a big deal. Review collected by and hosted on G2.com.

We use the custom search UI to show the results in our Corporate Design style. The performance is outstanding and the possibilites the Dashboard offers are so diverse; We can add hidden keywords, use synonym groups or change the weight (relevance) of a single page in the index. You can even set the order of results for specific keywords which is really helpful in our case (big index). Custom meta tags help us to add individual labels to our search results which improves the user's understanding of what he can expect on that page. Review collected by and hosted on G2.com.

These observations only relate to technical limitations until now. It would be great if search suggestions could be filtered as well, for example to only show suggestions matching a specific site. Using handlebars.js as template library requires quite a bit to getting used to but it works well if you use custom helper functions. Review collected by and hosted on G2.com.

I love how simple AddSearch is to use. They have a great product that you can put on your site and helps your visitors find what they are looking for. It is easy to implement and is a game changer with indexing and searching your site with auto-fill so visitors can find what they are looking for. Review collected by and hosted on G2.com.

It would be nice if they had a free plan to allow people to test their product a little more. They have a demo version but having something where people that are just starting would be nice to implement it into their site. I know I have recommended Review collected by and hosted on G2.com.