# Top 10 Zoom Virtual Agent Alternatives & Competitors (228)4.5 out of 5 Many buyers researching Zoom Virtual Agent on G2 ultimately choose a competing solution from this list of highly rated tools. Chatbots Software is used by teams seeking powerful, popular platforms with features like drip sequences, ai text generation, and analytics, according to G2 reviews. In most cases, users compare alternatives based on reliability and ease of use. The best overall alternative to Zoom Virtual Agent is [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews), rated ~4.6 stars on G2 from 171+ reviewers. It is frequently praised for helpful and customer support. Other well-known alternatives to Zoom Virtual Agent are: - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) – known for customer support and helpful (G2 star rating ~4.3) - [Fin](https://www.g2.com/products/fin/reviews) – highly rated for helpful and efficiency (G2 star rating ~4.5) - [Drift](https://www.g2.com/products/drift/reviews) – offers helpful and visitor tracking (G2 star rating ~4.4) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) – best suited for teams that need automation and efficiency (G2 star rating ~4.4) Browse top options below. Based on G2 review data, Zoom Virtual Agent is most commonly used in industries like [Chatbots Software](https://www.g2.com/categories/chatbots), [Help Desk Software](https://www.g2.com/categories/help-desk), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents). Compare user ratings by vertical to find the best fit. [Get Price](/products/zoom-virtual-agent/software_advice_form_fill/new) ## Top 10 Alternatives to Zoom Virtual Agent Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Zoom Virtual Agent stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Consumer Services, and Information Technology and Services, and find the best product for your business. [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/dad63cb7954c989da3523a03418e408b/ada-support-inc-ada.png "Product Avatar Image") ](https://www.g2.com/products/ada-support-inc-ada/reviews) [ Ada ](https://www.g2.com/products/ada-support-inc-ada/reviews) By [ADA SUPPORT, INC.](https://www.g2.com/sellers/ada-support-inc) [ 4.6/5(173) ](https://www.g2.com/products/ada-support-inc-ada/reviews#reviews) Product Description Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion interactions since 2016. Reviewers say compared to Zoom Virtual Agent, Ada is: Slower to reach roi Better at support More usable Categories in common with Zoom Virtual Agent: [ AI Chatbots ](/categories/ai-chatbots)[ Chatbots ](/categories/chatbots)[ Customer Self-Service ](/categories/customer-self-service)[ AI Agents For Business Operations ](/categories/ai-agents-for-business-operations)[ AI Customer Support Agents ](/categories/ai-customer-support-agents) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) By [Zendesk](https://www.g2.com/sellers/zendesk) [ 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews#reviews) Product Description Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to Zoom Virtual Agent, Zendesk for Customer Service is: Slower to reach roi More expensive Better at meeting requirements Categories in common with Zoom Virtual Agent: [ Chatbots ](/categories/chatbots)[ Customer Self-Service ](/categories/customer-self-service)[ AI Customer Support Agents ](/categories/ai-customer-support-agents) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") ](https://www.g2.com/products/fin/reviews) [ Fin ](https://www.g2.com/products/fin/reviews) By [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) [ 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews#reviews) Product Description Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Reviewers say compared to Zoom Virtual Agent, Fin is: Slower to reach roi More expensive More usable Categories in common with Zoom Virtual Agent: [ Chatbots ](/categories/chatbots)[ Customer Self-Service ](/categories/customer-self-service)[ AI Agents For Business Operations ](/categories/ai-agents-for-business-operations)[ AI Customer Support Agents ](/categories/ai-customer-support-agents) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") ](https://www.g2.com/products/drift/reviews) [ Drift ](https://www.g2.com/products/drift/reviews) By [Salesloft](https://www.g2.com/sellers/salesloft) [ 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews#reviews) Product Description Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions. Reviewers say compared to Zoom Virtual Agent, Drift is: Slower to reach roi Better at meeting requirements Categories in common with Zoom Virtual Agent: [ Chatbots ](/categories/chatbots)[ Customer Self-Service ](/categories/customer-self-service) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") ](https://www.g2.com/products/freshdesk/reviews) [ Freshdesk ](https://www.g2.com/products/freshdesk/reviews) By [Freshworks](https://www.g2.com/sellers/freshworks) [ 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews#reviews) Product Description Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Reviewers say compared to Zoom Virtual Agent, Freshdesk is: Slower to reach roi More usable Easier to set up Categories in common with Zoom Virtual Agent: [ Customer Self-Service ](/categories/customer-self-service)[ AI Customer Support Agents ](/categories/ai-customer-support-agents) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/81ca860a11427c432048fbbf91598745/freshworks-freshchat.png "Product Avatar Image") ](https://www.g2.com/products/freshworks-freshchat/reviews) [ Freshchat ](https://www.g2.com/products/freshworks-freshchat/reviews) By [Freshworks](https://www.g2.com/sellers/freshworks) [ 4.4/5(500) ](https://www.g2.com/products/freshworks-freshchat/reviews#reviews) Product Description Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. Reviewers say compared to Zoom Virtual Agent, Freshchat is: Slower to reach roi More usable Easier to admin Categories in common with Zoom Virtual Agent: [ Chatbots ](/categories/chatbots)[ Customer Self-Service ](/categories/customer-self-service)[ AI Customer Support Agents ](/categories/ai-customer-support-agents) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg "Product Avatar Image") ](https://www.g2.com/products/zoho-desk/reviews) [ Zoho Desk ](https://www.g2.com/products/zoho-desk/reviews) By [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) [ 4.4/5(7,833) ](https://www.g2.com/products/zoho-desk/reviews#reviews) Product Description Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Reviewers say compared to Zoom Virtual Agent, Zoho Desk is: Slower to reach roi Better at meeting requirements Categories in common with Zoom Virtual Agent: [ Customer Self-Service ](/categories/customer-self-service)[ AI Customer Support Agents ](/categories/ai-customer-support-agents) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png "Product Avatar Image") ](https://www.g2.com/products/liveagent/reviews) [ LiveAgent ](https://www.g2.com/products/liveagent/reviews) By [QualityUnit](https://www.g2.com/sellers/qualityunit) [ 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews#reviews) Product Description LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide. Reviewers say compared to Zoom Virtual Agent, LiveAgent is: Slower to reach roi Better at meeting requirements Easier to admin Categories in common with Zoom Virtual Agent: [ Chatbots ](/categories/chatbots)[ Customer Self-Service ](/categories/customer-self-service)[ AI Customer Support Agents ](/categories/ai-customer-support-agents) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image") ](https://www.g2.com/products/hubspot-service-hub/reviews) [ HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews) By [HubSpot](https://www.g2.com/sellers/hubspot) [ 4.4/5(2,920) ](https://www.g2.com/products/hubspot-service-hub/reviews#reviews) Product Description Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. Reviewers say compared to Zoom Virtual Agent, HubSpot Service Hub is: Slower to reach roi More expensive Categories in common with Zoom Virtual Agent: [ Customer Self-Service ](/categories/customer-self-service)[ AI Agents For Business Operations ](/categories/ai-agents-for-business-operations)[ AI Customer Support Agents ](/categories/ai-customer-support-agents) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/bfc6540ec12016f4e1bebfc7c9c1030e/tidio.png "Product Avatar Image") ](https://www.g2.com/products/tidio/reviews) [ Tidio ](https://www.g2.com/products/tidio/reviews) By [Tidio](https://www.g2.com/sellers/tidio) [ 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews#reviews) Product Description Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues. Reviewers say compared to Zoom Virtual Agent, Tidio is: Slower to reach roi Easier to set up Easier to admin Categories in common with Zoom Virtual Agent: [ AI Chatbots ](/categories/ai-chatbots)[ Chatbots ](/categories/chatbots)[ Customer Self-Service ](/categories/customer-self-service)[ AI Agents For Business Operations ](/categories/ai-agents-for-business-operations)[ AI Customer Support Agents ](/categories/ai-customer-support-agents) ### Explore Articles [ Braze vs CleverTap vs MoEngage: which mobile marketing platform is actually better for a mid-size app with 500K monthly active users? ](https://www.g2.com/discussions/braze-vs-clevertap-vs-moengage-which-mobile-marketing-platform-is-actually-better-for-a-mid-size-app-with-500k-monthly-active-users) [ Which columnar databases deliver near-instant results on complex analytical queries across billion-row datasets? ](https://www.g2.com/discussions/which-columnar-databases-deliver-near-instant-results-on-complex-analytical-queries-across-billion-row-datasets) [ Top platforms for managing cross-device display advertising ](https://www.g2.com/discussions/what-are-the-top-platforms-for-managing-cross-device-display-advertising) [ Which cloud kitchen management vendors don't charge per-order fees and offer clear implementation expectations for growing restaurant brands? ](https://www.g2.com/discussions/which-cloud-kitchen-management-vendors-don-t-charge-per-order-fees-and-offer-clear-implementation-expectations-for-growing-restaurant-brands) [ What platform integrates social analytics with BI tools? ](https://www.g2.com/discussions/what-platform-integrates-social-analytics-with-bi-tools) [ Which digital advertising intelligence platforms are worth using for a mid-market agency managing multiple client accounts that needs competitive benchmarking across all of them in one view? ](https://www.g2.com/discussions/which-digital-advertising-intelligence-platforms-are-worth-using-for-a-mid-market-agency-managing-multiple-client-accounts-that-needs-competitive-benchmarking-across-all-of-them-in-one-view%20) ### Spotlight Categories [ Procure to Pay Software ](https://www.g2.com/categories/procure-to-pay) [ Contact Center Workforce Software ](https://www.g2.com/categories/contact-center-workforce) [ Electronic Data Interchange (EDI) Software ](https://www.g2.com/categories/electronic-data-interchange-edi)