Ada is extremely user-friendly and their team is always helpful. They're also really great about innovating on their core product and listening to client feedback to produce new features. Review collected by and hosted on G2.com.

There isn't much I dislike - I look forward to more integrations and more features. Review collected by and hosted on G2.com.

Their team is helpful when collaborating and trying to develop creative solutions. As the primary builder at Smith, I find it easy to work with the program and use new features. Review collected by and hosted on G2.com.

Not a whole lot. They work on updating any issues pretty quickly and are always receptive to feedback I share in our calls. I appreciate all the features, and any that aren't so useful to us are easy enough to turn off. Review collected by and hosted on G2.com.

How customizable flows and answers are. The ability to use API customizations and integrations to gain insights and capabilities with your sites and internal data. Review collected by and hosted on G2.com.

Too little data can be pulled by some API calls or Integrations. For example, Zendesk Dashboard. ADA can't see the status of chatters or how many chats they currently have, making assigning conversations to multiple groups difficult. Review collected by and hosted on G2.com.

It can be super simple to get started with low code requirements, their nack for evolution Review collected by and hosted on G2.com.

Limitations with integration into systems Review collected by and hosted on G2.com.

Ada's onboarding team and customer success team are great. They will help you build your dream environment to the best of their ability. Review collected by and hosted on G2.com.

After building out our instance we found out that Ada does not support all of the feature sets that it advertised just because we do not not use Salesforce or Zendesk. Even our implementation team was surprised by this. Something as simple as passing over an image in chat is not supported because we use Kustomer. Review collected by and hosted on G2.com.

Ada has put together a great tool that has a short ramp-up time. This has allowed our agents to quickly learn how it works, create new answer paths, and provide self-service material without the need for as many live chats as before. Review collected by and hosted on G2.com.

Currently, Ada does not allow us to download metrics into an excel spreadsheet. Instead, our Account Manager will download and forward over a report when requested. This is something they are currently working on, so I'm excited to see what they come up with! Review collected by and hosted on G2.com.

Fairly easy UI when it comes to creating answers, training answers, report finding, etc. We also love our success manager who has our best in mind and it is very obvious that he spends his time reviewing our product, our workflows, upcoming releases, etc. to help us best prepare ADA for member volume. Review collected by and hosted on G2.com.

Some downside are the lack of customization of reports on our end. There are plenty of pre-generated reports within ADA but our asks are quite specific and so the lack of customization there leads us to try to piece together a manual report vs. an automatically generated one. Review collected by and hosted on G2.com.

I love how easy and fast you can built and improve your bot, i also like that the support and help is always fast. Review collected by and hosted on G2.com.

I think ADA can improve on having meetings more frequently with their customers in order to sit together to review and improve the bots for meeting the customers requirements. Review collected by and hosted on G2.com.

Reduction in ticket submissions that do not need to be answered by an agent, there are a lot of enhanced features that can personalize and automate bot actions. This in turn impacts my team's ability to focus on more critical strategic goals. Review collected by and hosted on G2.com.

There are issues with understanding how best to measure success and track the impact of training the bot. There is so much data available but it the measuring tools aren't as specific in some places. Review collected by and hosted on G2.com.

I like the multitude of ways in which we can work within the bot to understand how our users journey from answer to answer. We've been adding more features into our bot recently and the results have been excellent. Review collected by and hosted on G2.com.

There are some features, such as filter by tags, that I think would be very beneficial for quick, big-scope views of groupings of answers. This would give us good data to seek out problem areas. Review collected by and hosted on G2.com.