--- title: Ada Reviews meta\_title: 'Ada Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 173 reviews by the users' company size, role or industry to find out how Ada works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 173 scale: '5' date\_modified: '2026-08-09' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Ada Reviews & Product Details Visit Website Ada is the Agentic Customer Experience (ACX) company that helps organizations build, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed globally. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: - ACX Platform: AI agent management across every channel and language, no engineering dependency required - ACX Practice: A structured methodology for building, governing, and scaling an ACX program - ACX Experts: Who work alongside internal teams to build lasting AI fluency The ACX Platform is designed with these core components: - Reasoning Engine™: An unified intelligence layer that powers the AI agent across all CX channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. - Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Ada is built for enterprise organizations with high-volume support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology. * * * Product Website Ada Seller [ADA SUPPORT, INC.](https://www.g2.com/sellers/ada-support-inc) Discussions [Ada Community](https://www.g2.com/products/ada-support-inc-ada/discuss) Languages Supported Afrikaans, Arabic, Belarusian, Bosnian, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Irish, Haitian, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Kazakh, Central Khmer, Korean, Latvian, Lithuanian, Macedonian, Malay, Burmese, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Tamil, Tagalog, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/ada-support-inc-ada/pricing) ## Ada Integrations (26) What do users say about integrations? Verified by Ada [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amadeus ](https://www.g2.com/products/amadeus/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Contentful ](https://www.g2.com/products/contentful/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dimension Labs ](https://www.g2.com/products/dimension-labs/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dixa ](https://www.g2.com/products/dixa/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshworks ](https://www.g2.com/products/freshworks/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Genesys ](https://www.g2.com/products/vitech-corporation-genesys/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GitHub ](https://www.g2.com/products/github/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gladly ](https://www.g2.com/products/gladly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gorgias ](https://www.g2.com/products/gorgias/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Guru ](https://www.g2.com/products/guru/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Helpjuice ](https://www.g2.com/products/helpjuice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Help Scout ](https://www.g2.com/products/help-scout/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kustomer ](https://www.g2.com/products/kustomer/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Customer Voice ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NICE CXone ](https://www.g2.com/products/nice-cxone/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Paligo ](https://www.g2.com/products/paligo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SabreSonic Res ](https://www.g2.com/products/sabresonic-res/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow AI Agents ](https://www.g2.com/products/servicenow-ai-agents/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Cloud Management ](https://www.g2.com/products/servicenow-cloud-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Customer Service Management ](https://www.g2.com/products/servicenow-customer-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio Flex ](https://www.g2.com/products/twilio-twilio-flex/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Verified User in Package/Freight Delivery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Package/Freight Delivery") AP Verified User in Package/Freight Delivery Small-Business (50 or fewer emp.) 11/17/2021 "One of the best chat bot I've used." 4.5/5 What do you like best about Ada? The documentation and support is pretty good for ADA. We faced a DOM-related issue, and the support team readily hopped on a call with me and helped me with the issue. Review collected by and hosted on G2.com. What do you dislike about Ada? There are few bugs that aren't resolved yet(nothing major). Review collected by and hosted on G2.com. What problems is Ada solving and how is that benefiting you? At any given point of time, whether the user is logged in or not, it guides the user to get the correct information or channel them to customer care. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JE Jessica E. Customer Service Manager Mid-Market (51-1000 emp.) 2/16/2021 "Game Changing, Innovative and Future Proof" 5/5 What do you like best about Ada? From the first sales consultations, through integration & go live and all the way to future developments, one thing is abundantly clear - Ada are here for your business solutions. The passion that runs through each team member is palpable in every conversation and first class communication is their forte. In a sector where excellent customer service is key, they hold the top spot. If that wasn't enough, Ada offers a smart and intuitive chatbot with apparently endless (in my experience) scope to grow and improve. In our first sales call I said "impress me" and they haven't stopped wowing me since. The backend UI is neat, simple to use and easy to grasp with quick drag and drop resolution building. Ada offer extensive training and continuing support after launch. We're almost 5 months post-launch and have experienced significant benefits, reduced chat waiting times and above the predicted deflection rates. Ada isn't just about deflecting customer service queries and leaving it there. In our case there is huge scope for further success including additional self-service integrations, multiple upselling opportunities and exciting new developments. Review collected by and hosted on G2.com. What do you dislike about Ada? I've found few downsides. I will say that what you get out is indicative of what you put in which means if you want a stellar bot, you're going to end up putting in the time to train it correctly. For us this took the better part of a month, but it's now smooth sailing with regular additional content updates and maintenance. I find it unhelpful that the chat satisfaction ratings given by customers when engaging with an Ada initiated chat do not feed back to Zendesk, our support platform and it's C-SAT. I hope that is a future innovation. Review collected by and hosted on G2.com. Recommendations to others considering Ada: If you're looking for a company that provides a high quality chatbot with equally first class service, Ada is for you. Review collected by and hosted on G2.com. What problems is Ada solving and how is that benefiting you? As a business we have seen drastic improvements in chat wait times and query deflection. Without in-depth integrations and using just basic the Q&A flows, we have achieved a 70% containment rate within the bot and a massive 27% deflection in customer contact across all contact channels. Something often overlooked is the benefit to the Customer Service Agents themselves. Without answering the often repetitive and monotonous questions that Ada can handle, my human agents can take on more skilled and challenging tasks to help them develop within their role. We've seen an improvement in employee morale and development opportunities since launching our Ada chatbot. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Small-Business (50 or fewer emp.) 11/16/2021 "Happy to have this partnership" 4/5 What do you like best about Ada? The quick and easy way to set up responses Review collected by and hosted on G2.com. What do you dislike about Ada? We were unable to copy API test. it'd be nice if you have a app notifications, payment date calculation and general save and publish button. Review collected by and hosted on G2.com. Recommendations to others considering Ada: I recommend an Ada as it is an easy platform to set up and manage. Review collected by and hosted on G2.com. What problems is Ada solving and how is that benefiting you? Cancellation account flow! Now our users can cancel their account on the app, so they don't call to us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JE James E. Coordinator Enterprise (\> 1000 emp.) 7/27/2021 "Ada has been great and simple to use, for any internal requests I would recommend to a colleague" 3.5/5 What do you like best about Ada? The Drag and drop building method, very simple to create Review collected by and hosted on G2.com. What do you dislike about Ada? Having list options are easy, but if i want the options to appear differently, there isnt an alternative display, or atleast I dont know where it is. Review collected by and hosted on G2.com. Recommendations to others considering Ada: Make it easier to change how the content appears, not sure if this is an option or not, but within the text box, include fonts, colors, etc., something like microsoft word. Review collected by and hosted on G2.com. What problems is Ada solving and how is that benefiting you? Create a self serve option has helped reduce phone line wait queues Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") EC Verified User in Consumer Services Mid-Market (51-1000 emp.) 8/3/2021 "Ada is very reliable and current." 4.5/5 What do you like best about Ada? Ada speaks everyone's language, including those with no programming experience. It is easy to navigate, create and maintain the bot. Review collected by and hosted on G2.com. What do you dislike about Ada? Some limitations that the Ada development team is now addressing. Review collected by and hosted on G2.com. Recommendations to others considering Ada: Build a stronger customer support system with Ada. They are worth every penny. Review collected by and hosted on G2.com. What problems is Ada solving and how is that benefiting you? We can reach more customers with Ada in real-time and provide them with round-the-clock service. Review collected by and hosted on G2.com. Show More 11/16/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Felipe C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felipe C.") FC Felipe C. Director of user success Mid-Market (51-1000 emp.) 3/2/2020 "Incredible experience with Ada" 5/5 What do you like best about Ada? We went from contract to quality retention in a few days, and today we only have 1 headcount managing our chatbot. The platform is truly intuitive and they make it so that you don't need tech knowledge to build amazing flows even integrating built APIs from your business into Ada! Simply amazing. Review collected by and hosted on G2.com. What do you dislike about Ada? I think there is room for improvement adding new channels to the bot functionality such as Whatsapp that is very common outside the US. It is a strong company in the process of building. I know the team is in the process of building this and I am very excited about the next steps! :) Review collected by and hosted on G2.com. Recommendations to others considering Ada: Please take some time to walk through a very specific product demo applied to your website or app, wherever you plan to use it. They can build custom demos so you can see an example of how that would work for you. Ada is a powerful tool and can bring a lot of value if used in the right manner. Review collected by and hosted on G2.com. What problems is Ada solving and how is that benefiting you? We have an overall retention of around 60% of our total incoming tickets. Only about 40% get handed off to human. Our chatbot doesnt only provide static info - we also have it going into our database to provide customized information to our customers - Lovely! Review collected by and hosted on G2.com. Show More 2/24/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") UP Verified User in Primary/Secondary Education Mid-Market (51-1000 emp.) 11/9/2021 "Great chatbot!" 4.5/5 What do you like best about Ada? Ease of editing answer. The fact that there are many options to play with (conditionals, variables, redirects, etc.) Review collected by and hosted on G2.com. What do you dislike about Ada? The fact that there's no way to clone answers for easier editing of multiple similar answers. Review collected by and hosted on G2.com. What problems is Ada solving and how is that benefiting you? Trying to contain more traffic in the chatbot. It's working, a lot of questions are contained already; planning to invest a lot more work in this. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Louis K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Louis K.") LK Louis K. Technical Operations Manager Mid-Market (51-1000 emp.) 2/19/2021 "Decent base product with some technical limitations" 3/5 What do you like best about Ada? Ada's answer building process is intuitive and powerful with lots of baked-in flexibility. You can use their drag and drop Blocks to accomplish things that would take dev work on other platforms, including API calls. Compared to all of the chatbot platforms we researched before committing, Ada appears to have the most user-friendly and capable back-end interface. Their NLP works as well as the training that you give it - it does not appear to be better or worse than any of the other major players in the Chatbot industry. Review collected by and hosted on G2.com. What do you dislike about Ada? There are some gaps in Ada's platform itself and also their integration with Zendesk. Tickets submitted to Zendesk that are opened without a public comment do not have SLA's, which is a big deal for enterprise-level clients. Their reporting is also lacking - we've had to ask them to email us an export at regular intervals (that's currently the only way for some reports) and do most of our in-depth analysis manually in Excel. They also upcharge ridiculous amounts for features that are included with their competitors' products for free. We were excited to learn that they had added a simple calendar-picker feature to their answer flows, only to learn that they wanted to charge thousands of dollars for the ability to use it. We were told that their plan is to continue charging on a per-feature basis for other additions in the future. Review collected by and hosted on G2.com. What problems is Ada solving and how is that benefiting you? We use Ada to modernize our web-based application, help customers get access to more context-sensitive answers, and ensure that when agents receive tickets they already have the basic information on the customer that they need in order to help. Ticket deflection is not one of our primary goals, although our bot is currently handling 70% of inquiries without handing off to customer support even without being designed with that intention in mind. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Graziella P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Graziella P.") GP Graziella P. Customer Service Supervisor Small-Business (50 or fewer emp.) 2/17/2021 "Efficient and easy to work with" 5/5 What do you like best about Ada? ADA has been amazing in integrating with Zendesk, and their team has always been very helpful with any doubts we had. The functionality of the bot is great and the system is very easy to work with, we are constantly improving our SS rate, which is great. Very easy to retrieve information, reports and very intuitive when having to add information to the bot. All in all, a great product with an amazing team behind it. Review collected by and hosted on G2.com. What do you dislike about Ada? No downsides come to mind. For now, everything has worked out as planned and anticipated. Review collected by and hosted on G2.com. Recommendations to others considering Ada: When looking for a bot for your business, don't hesitate to check out ADA, you will not be sorry! Not only their product is amazing, but the helpfulness and knowledge of the team behind it will really make a difference. Review collected by and hosted on G2.com. What problems is Ada solving and how is that benefiting you? In a time where our business has been severely impacted by covid, ADA has been very helpful for those customers that could not reach an agent at a specific time and has offered the assistance much needed. SS rate has remained either stable or improved over the past months, which is what we needed as a business. Having to rely on the bot for a large number of hours when an agent might not be available, was scary at first but it has definitely given us the security we needed and the customers the assistance they were looking for. We could also retrieve a great amount of information and check reports on a daily basis, to see how our bot is doing. Even though we did not have much time to make improvements to the information, it has been a great tool so far. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Chrissy V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chrissy V.") CV Chrissy V. Director of Customer Success Small-Business (50 or fewer emp.) 2/16/2021 "Ada is growing to and more robust; exciting to see!" 4/5 What do you like best about Ada? Ada has a very easy and user friendly "Questions" tab that provides the user with real scenarios on how the bot handled a question that is not trained. This allows the User to view if the Question should be added to your "Answers" and if so, it's an easy button! Creating answers for the bot is very simply for basic answers; if you want the bot to do something more robust, the functionality is there, and an Ada Support team members is always available to walk you through it. I truly love that we can use emojis, pics, and videos in our answers, make the customer experience not so static. Review collected by and hosted on G2.com. What do you dislike about Ada? The reporting can be challenging to understand, without an Ada Support Team Member to walk you through it. I would truly enjoy some more data and analytics that could be pulled by the User, rather than having to reach out to get assistance on pulling a report. Currently there is no report for how many 'Chats' only 'Answers' given by the bot. Review collected by and hosted on G2.com. Recommendations to others considering Ada: Overall really great! They are innovative and are not afraid to try, even if the request is challenging! Review collected by and hosted on G2.com. What problems is Ada solving and how is that benefiting you? We are able to see what customers reach out to us for; this allows use to be more innovative and provide our customers with self-service tasks, rather than feeling they need to call in order to achieve a task. We have realized what percentage of customers have different pain points, which allows us to be more versatile in our options. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Ada? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Ada ](https://www.g2.com/products/ada-support-inc-ada/discussions/new) GU Guest User • Last activity over 4 years ago What is Ada used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-ada-used-for) ![Reemas11 A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reemas11 A.") RA Reemas11 Almnsry • Last activity over 4 years ago Remas 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/50584-remas) [ View all Discussions ](https://www.g2.com/products/ada-support-inc-ada/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 13 months ### Average Discount 16% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/ada-support-inc-ada/pricing) ## How much does Ada cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 8 purchases. Get Price Estimate Ada Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/ada-support-inc-ada-vs-fin) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") Drift 4.4/5(1,255) [ Compare Now ](https://www.g2.com/compare/ada-support-inc-ada-vs-drift) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_797c36ca1fee53b669b02e05fdc725c3/zoom-virtual-agent.png "Product Avatar Image") Zoom Virtual Agent 4.5/5(228) [ Compare Now ](https://www.g2.com/compare/ada-support-inc-ada-vs-zoom-virtual-agent) ##### ##### Ada Features Self-Service Experience Knowledge Base Searchable Articles Community Forums Responses Customization Control Route To Human Platform Live chat Integrations Branding [ View More Features ](https://www.g2.com/products/ada-support-inc-ada/features) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ View All Alternatives ](https://www.g2.com/products/ada-support-inc-ada/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Conversational Support](https://www.g2.com/categories/conversational-support)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)[Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)[Player Support Platforms](https://www.g2.com/categories/player-support-platforms)[Multilingual Customer Support](https://www.g2.com/categories/multilingual-customer-support) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What customization and integration capabilities do the leading Oracle EBS resellers offer for complex legacy environments?](https://www.g2.com/discussions/what-customization-and-integration-capabilities-do-the-leading-oracle-ebs-resellers-offer-for-complex-legacy-environments)[Accounting Firms in Los Angeles](https://www.g2.com/categories/accounting-firms/locations/los-angeles-ca-us)[Would Squadcast integrate well with existing tools like Slack and Jira?](https://www.g2.com/discussions/would-squadcast-integrate-well-with-existing-tools-like-slack-jira-and-aws-cloudwatch) [Which 3D rendering platforms work best for an interior design firm that needs photorealistic room renderings for client presentations without a dedicated 3D specialist on staff?](https://www.g2.com/discussions/which-3d-rendering-platforms-work-best-for-an-interior-design-firm-that-needs-photorealistic-room-renderings-for-client-presentations-without-a-dedicated-3d-specialist-on-staff)[Which financial data API platforms provide consistent data quality and avoid gaps in coverage across geographies?](https://www.g2.com/discussions/which-financial-data-api-platforms-provide-consistent-data-quality-and-avoid-gaps-in-coverage-across-geographies)[Pros and Cons Details](https://www.g2.com/products/ada-support-inc-ada/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)