"Ada Support provides the best chatbot for your customer response 24/7."
What do you like best about Ada?
Its very easy to use, chatbots provides the best automated support responses when you are not around to respond including late night hours for common customer problems, affordable, offers free demo to new users before purchase for testing and learning purposes. Its always online allowing your support channel to be available for your customers always. Great customer support they respond to users questions almost instant.
What do you dislike about Ada?
Nothing. Everything works great, the features are amazing and the automation is simple and effective.
Recommendations to others considering Ada:
Its the best way to keep automate customer response when you are not allowed including at night when you are not at work. Its easy to use and affordable to acquire. Its simply worth having.
What problems is Ada solving and how is that benefiting you?
Automating customer support department, retaining customers through 24/7 availability.
"Ada is easy to use, easy to customize - great value!"
What do you like best about Ada?
We have minimal technical resources available to us, so I love that the bot can be easily customized by our CX team and the people that are directly responsible for support. I also love that it can be rolled out in so many languages - it gives a global presence without too much effort.
What do you dislike about Ada?
So far - no big complaints. I would like to understand the longer term product roadmap and what new features will be delivered in the next year or two.
What problems is Ada solving and how is that benefiting you?
We get a LOT of questions through email, and it's hard for us to keep up with the demand. We introduced live chat, but that didn't really diminish the burden and wait times are making customers frustrated. With Ada - we can automate up front and empower our customers and prospects to get their questions answered when they want, where they want, and at all times.
"Industry Leading Customer Success"
What do you like best about Ada?
The support provided is industry leading! Ada's Customer Success Team is knowledgable, fast to act, and always willing to go above and beyond to assist!
What do you dislike about Ada?
Something that I struggle with is keeping track of my bot responses. It would be incredibly useful to have a feature that maps out your answers so you can easily see which answers are linked to each other!
What problems is Ada solving and how is that benefiting you?
Ada acts as our first tier of support for our customers. Many of their questions can be answered by the bot, and if additional help is required, Ada can hand off the conversation to one of our live chat agents, providing a summary of the issue to the agent for context!
"Ada, simple, smooth, superb!"
What do you like best about Ada?
How simple is to create a content is just amazing. A huge difference with other companies is also how reachable they are and how much feedback they provide to make the best out of their product.
What do you dislike about Ada?
Little I can say here. It's a pity that to integrate with Zendesk, you gotta have the Enterprise plan. That kinda makes it quite pricey, but I guess that more a limitation with Zendesk than with Ada itself.
Recommendations to others considering Ada:
Ensure you got Zendesk Enterprise Plan!
What problems is Ada solving and how is that benefiting you?
Our customers stopped waiting to be served! We are also getting tons of reliable and useful data that we can use on our day to day work.
"Great product, great team "
What do you like best about Ada?
Cutting edge capabilities, very customizable, both on the user side and on the enterprise side.
What do you dislike about Ada?
Needs better analytics and need to have analytics to be able to incorporate with the rest of the ticketing system
What problems is Ada solving and how is that benefiting you?
Incoming customer service inquiries were deflected at a rate of ~50%
