--- title: SC//AcuVigil Managed Network Solutions Reviews meta_title: 'SC//AcuVigil Managed Network Solutions Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 15 reviews by the users' company size, role or industry to find out how SC//AcuVigil Managed Network Solutions works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 15 scale: '5' date_modified: '2026-06-30' parent_category: name: Security and Privacy Services url: https://www.g2.com/categories/security-and-privacy-services --- # SC//AcuVigil Managed Network Solutions Reviews **Vendor:** Scale Computing **Category:** [Network Security Services Providers](https://www.g2.com/categories/network-security-services) **Average Rating:** 4.3/5.0 **Total Reviews:** 15 ## About SC//AcuVigil Managed Network Solutions SC//AcuVigil™ managed network services is a platform that combines proactive 24/7 network monitoring, threat detection, compliance support, and secure remote access — all in one scalable solution. Designed for multi-site operators, retailers, and managed service providers (MSPs), AcuVigil delivers complete visibility and control across distributed networks without the complexity of fragmented tools or multiple vendors. With built-in network segmentation, formal PCI compliance support, and a full-featured Network Operations Center (NOC) on call, SC//AcuVigil provides the flexibility of self-management with the assurance of always-on expert support. 1. Real-Time Network Visibility Monitor broadband, IoT, POS systems, and connected devices from a single pane of glass. Get live performance data and diagnostics across every site, so your team can act fast when it matters most. 2. Built-In Threat Detection and Response Protect your network with 24/7 security monitoring, anomaly detection, and automated escalation. AcuVigil isolates suspicious activity, preventing lateral movement and securing your edge environments. 3. PCI Compliance Made Simple SC//AcuVigil includes services and tools that streamline your path to PCI DSS compliance. Gain access to managed vulnerability scanning, digital certificate management, and a formal Attestation of Compliance (AOC). 4. Secure Remote Access With patented AcuLink™ technology, IT teams can securely access and troubleshoot remote devices without the complexity or risk of traditional VPNs. Every access event is logged and auditable. 5. Flexible Management Model Choose how you manage your network. Use AcuVigil’s intuitive dashboard for self-service or escalate to Scale Computing’s white-glove NOC team. Autonomy without isolation. Support without the complexity. 6. Consolidated Tools, Lower Costs Replace single-function appliances and disconnected dashboards with one unified platform. Reduce tool sprawl, lower operational costs, and eliminate blind spots across your network infrastructure. ## SC//AcuVigil Managed Network Solutions Reviews ### 1. Outstanding Capabilities and Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2026 **What do you like best about SC//AcuVigil Managed Network Solutions?** I like the support and the capabilities the most. It far exceeds the competition and we appreciate willingness to implement new features and do testing. **What do you dislike about SC//AcuVigil Managed Network Solutions?** Sometimes setup can take longer than desired and sometimes we can hit roadblocks with support until a more senior person can look at an issue. **Recommendations to others considering SC//AcuVigil Managed Network Solutions:** It is a great option for any company. They are willing to work with you on many aspects of support and extra features. The monitoring is great as well and they make every effort to solve problems and notify about problems. **What problems is SC//AcuVigil Managed Network Solutions solving and how is that benefiting you?** Security for customers, great support, they enable us to remotely support customers and give us access to be able to have insight into our customers environment safely. It greatly benefits us being able to sell ourselves as a service company and helps our customers avoid headache when it comes to networking, security, and support. ### 2. Intuitive, Info-Rich Platform with Outstanding Engineer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about SC//AcuVigil Managed Network Solutions?** The platform is intuitive and simple to use. A lot of information is given straight from the get go to see if something is wrong with a location. But honestly - David Klein is an outstanding engineer. I don't believe my experience would've been this great if it weren' for him. Very attentive and is a 1st response resolver. **What do you dislike about SC//AcuVigil Managed Network Solutions?** Support time can be hit or miss. Large windows with no response. Some simple functions i'd like to see that aren't available - cycling ports, changing vlan assignment, reboot SG function. **Recommendations to others considering SC//AcuVigil Managed Network Solutions:** Great platform that helps you take the day to day management out of the picture. Everything is recorded so tracking is also a big help. **What problems is SC//AcuVigil Managed Network Solutions solving and how is that benefiting you?** 24/7 monitoring, policy creation, network management and record keeping. ### 3. Delivers Exactly What It Promises **Rating:** 5.0/5.0 stars **Reviewed by:** Gerry E. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2026 **What do you like best about SC//AcuVigil Managed Network Solutions?** They do what they say they'll do without making things complicated or difficult for the customer. They're proactive on notifying me of outages and resolving issues. **What do you dislike about SC//AcuVigil Managed Network Solutions?** Nothing so far. I've used Scale (fka Acumera) for about 8 years now without problems. **Recommendations to others considering SC//AcuVigil Managed Network Solutions:** Highly recommend. Scale often notifies me of network disruptions before I'm aware of them from our own staff. **What problems is SC//AcuVigil Managed Network Solutions solving and how is that benefiting you?** Scale Computing (formerly Acumera) provides firewall services for two POS installations in a multi-POS environment. Other companies struggled with implementation and execution in our environment, but Scale Computing installed their service without any difficulties. ### 4. Acuvigil Network Management **Rating:** 5.0/5.0 stars **Reviewed by:** Joe G. | Direct2Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about SC//AcuVigil Managed Network Solutions?** LTE fail over, secure device management and remote visibility. **What do you dislike about SC//AcuVigil Managed Network Solutions?** Web interface for sorting and ordering devices **Recommendations to others considering SC//AcuVigil Managed Network Solutions:** Acuvigil provides network management and security features in a cost-effective, low maintenance platform. This will allow you to focus less on networks and more on applications. **What problems is SC//AcuVigil Managed Network Solutions solving and how is that benefiting you?** Acuvigil provides an all-in-one solution for our professional services clients including security, fail-over, remote management and support visibility. The product meets the regulatory security requirements and provides a 100% up time with fail over for a trouble free networking and wireless environment. ### 5. Effortless to Use and Incredibly Reliable—A Lifesaver During Outages **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff L. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about SC//AcuVigil Managed Network Solutions?** The ease of use. The Acuvigil platform is super simple to use and rich in all of the information it provides. And the cellular backup for internet outages has been a life saver. Due to an internet trunk line being cut at one high volume location, we had no internet feed for over a week. The cellular backup kept us up and running for the whole time and saved us from serious sales loss. **What do you dislike about SC//AcuVigil Managed Network Solutions?** The only issue is that we are in the process of a POS system swap. We register all devices as they come online. Acuvigil can sometimes lock the config for up to 10 minutes after a registration. Slows the process down. **Recommendations to others considering SC//AcuVigil Managed Network Solutions:** Get a good handle on your networking needs and be ready with all needed info on White Lists, segmentation, etc. If you are organized going in, the setup is a breeze. **What problems is SC//AcuVigil Managed Network Solutions solving and how is that benefiting you?** SPIN! Concepts needed a way to manage the networking for multiple locations from on consolidated above store platform. We also needed the ability to segment out the network and apply appropriate White Lists. Acumera provided all of this at a very reasonable price, with great support. ### 6. Comprehensive Site Insights in an Intuitive Format **Rating:** 5.0/5.0 stars **Reviewed by:** Chris R. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2026 **What do you like best about SC//AcuVigil Managed Network Solutions?** i can see all of a sites info and connections status in a well thought out format that is easy to understand and learn. **What do you dislike about SC//AcuVigil Managed Network Solutions?** when viewing the primary and secondary internet connections it can be a bit difficult to adjust the timeframe in which i am trying to look at the up and down times. **Recommendations to others considering SC//AcuVigil Managed Network Solutions:** I would recommend that they try it out as is is supper helpful to techs in the field and in the remote tech positions to identify issues with site networks. **What problems is SC//AcuVigil Managed Network Solutions solving and how is that benefiting you?** It is allowing me and the team i work with identify issues with sites remotely and quickly so that we can work with the site and Scale to resolve them in a timely manner ### 7. Easy-to-Use Website That’s Simple to Understand **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2026 **What do you like best about SC//AcuVigil Managed Network Solutions?** Acuvigil website is easy to use and understand. Nice to get email notifications of networks down and issues with tanks. **What do you dislike about SC//AcuVigil Managed Network Solutions?** Need contact list so you know who to contact when you have a specific question/need. Wishing we had an account manager assigned to us. **Recommendations to others considering SC//AcuVigil Managed Network Solutions:** Know exactly what product that you would like to utilize and how it can improve the operations of your business. **What problems is SC//AcuVigil Managed Network Solutions solving and how is that benefiting you?** VPN Network. Fuel Tank readings and notifications. ### 8. Reliable Connection and Excellent Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** prabin t. | Small Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about SC//AcuVigil Managed Network Solutions?** I like SC//AcuVigil's customer service. It helps me to be available twenty-four hours a day, which is pretty important. I also chose SC//AcuVigil because of the ease of use, and it connects my POS system efficiently. **What do you dislike about SC//AcuVigil Managed Network Solutions?** Sometimes the accent of customer service representative is hard to understand. **What problems is SC//AcuVigil Managed Network Solutions solving and how is that benefiting you?** SC//AcuVigil helps me by allowing my business to be available twenty-four hours a day, which is essential. ### 9. Exceptional Support and Collaborative Teams That Deliver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about SC//AcuVigil Managed Network Solutions?** The support and teams involved from concept to deployment to support. **What do you dislike about SC//AcuVigil Managed Network Solutions?** having to spend time looking at alternatives. **Recommendations to others considering SC//AcuVigil Managed Network Solutions:** Ensure the expertise across your platform(s) are clearly articulated from initiation to changes in your operating module or technology evolution. **What problems is SC//AcuVigil Managed Network Solutions solving and how is that benefiting you?** Moving work loads to the edge\Helping manage and monitor various solutions. ### 10. Excellent Value and Comprehensive Features but Manage the Relationship **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** December 26, 2025 **What do you like best about SC//AcuVigil Managed Network Solutions?** The product offers good value considering the range of features it provides, such as a managed firewall, switch, and access point, backup cellular data, and internal network scanning. **What do you dislike about SC//AcuVigil Managed Network Solutions?** While Acumera offers advantages in terms of cost and features due to economies of scale, this can sometimes result in support that feels too generalized. As a client, we may not always feel recognized or have our specific service level agreements fully addressed. Additionally, there isn't always a consistent gold configuration implemented across all areas. **Recommendations to others considering SC//AcuVigil Managed Network Solutions:** This is a good solution that offers solid value, but it's important to note that you'll need to manage the relationship closely and stay actively involved. **What problems is SC//AcuVigil Managed Network Solutions solving and how is that benefiting you?** This is a cost-effective managed network solution designed for approximately 180 locations, the majority of which are franchised. ### 11. SD-WAN Lacks GUI, but Centralized Management Is Helpful **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about SC//AcuVigil Managed Network Solutions?** Allowed us to centrally manage firewall rules and routing configurations to deploy to our store locations **What do you dislike about SC//AcuVigil Managed Network Solutions?** There was not a lot of reporting or alerting features and required you to log into the portal to see device status. The SD-WAN functionality was minimal with no GUI to view carrier information, circuit latency/jitter/packet loss, did not allow us to design custom rules to route specific traffic over defined interfaces (Ie wired vs cellular) and did not allow for customized rules to block or throttle traffic when going over a cellular interface in case of primary internet failure. Required a lot of customization which took months to design just to get into pilot. **What problems is SC//AcuVigil Managed Network Solutions solving and how is that benefiting you?** We looked at Acuvigil as our centralized SD-WAN, Firewall, Routing, and Store Network Management platform ### 12. Reliable Hardware and Effortless Device Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about SC//AcuVigil Managed Network Solutions?** For the most part the systems just work, the SG1v1 hardware has been very reliable. Managing devices through the Acuvigil platform is very easy. **What do you dislike about SC//AcuVigil Managed Network Solutions?** When something does go wrong it takes awhile to achieve a resolution. The support team is great and can handle a ton of issues, it just take a bit of time sometimes. **Recommendations to others considering SC//AcuVigil Managed Network Solutions:** Get a quote from other vendors. You'll probably find that the AcuVigil teams quote is going to be one of your cheaper solutions. That being said you're not giving up anything, the value proposition is very good. **What problems is SC//AcuVigil Managed Network Solutions solving and how is that benefiting you?** We use AcuVigil for our MNSP platform. They provide a great service to take the load of managing 130+ firewall locations off of our shoulders. ### 13. Great Device Visibility, But Customer Service Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about SC//AcuVigil Managed Network Solutions?** Visibility into devices and the capability to enforce network policies on those devices. **What do you dislike about SC//AcuVigil Managed Network Solutions?** The customer service experience is extremely poor. Multiple agents handle the same ticket, Tier 1 support seems clueless about resolving issues, and Tier 2 takes an excessively long time to respond. There’s no quick or efficient resolution. **What problems is SC//AcuVigil Managed Network Solutions solving and how is that benefiting you?** SC//AcuVigil solves the challenge of securely connecting remote sites to the corporate network by providing a managed gateway and a reliable VPN connection. This ensures secure communication, centralized management, and consistent policy enforcement across all locations. ### 14. Personalized Support, But Project Attention Can Improve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about SC//AcuVigil Managed Network Solutions?** We get one on one communication rather than somebody halfway across the world **What do you dislike about SC//AcuVigil Managed Network Solutions?** Sometimes it's hard to get them to focus on our projects and they get pushed to the side **Recommendations to others considering SC//AcuVigil Managed Network Solutions:** All the companies are kind of the same. I don't see a benefit or a loss in anyone that you choose. Cost is usually dividing Factor **What problems is SC//AcuVigil Managed Network Solutions solving and how is that benefiting you?** We have to write special rules for all of the separate site setups. Sometimes that's difficult to repeat that process at sites with different setups ### 15. Effortless Network Monitoring with Excellent Email Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2025 **What do you like best about SC//AcuVigil Managed Network Solutions?** Emailed reporting and ability to easily see what is going on in my network. **What do you dislike about SC//AcuVigil Managed Network Solutions?** Nothing I can find as of yet. Everything has been great. **Recommendations to others considering SC//AcuVigil Managed Network Solutions:** As lots of questions during the demo. **What problems is SC//AcuVigil Managed Network Solutions solving and how is that benefiting you?** A robust firewall for our convenience store that is loaded with options. - [View SC//AcuVigil Managed Network Solutions pricing details and edition comparison](https://www.g2.com/products/sc-acuvigil-managed-network-solutions/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-01+01%3A23%3A04+-0500&secure%5Bsession_id%5D=9d14888e-a04c-404f-ae50-c5db9eb263bf&secure%5Btoken%5D=ae08ee376462a283908c3328fed3468a298f52a395e18dd95bdf87b1c0a6c032&format=llm_user) ## SC//AcuVigil Managed Network Solutions Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top SC//AcuVigil Managed Network Solutions Alternatives - [SHI](https://www.g2.com/products/shi/reviews) - 4.7/5.0 (116 reviews) - [PlutoSec](https://www.g2.com/products/plutosec/reviews) - 5.0/5.0 (47 reviews) - [Cybriant](https://www.g2.com/products/cybriant/reviews) - 4.7/5.0 (34 reviews)