DB
Dickson B.
Technology Director
Mid-Market (51-1000 emp.)
"Empowers Data Centralization and Customization"
4.5/5
What do you like best about Acumatica?

I really like the ease of use and how easy it is to customize Acumatica. I enjoy the dashboards and Generic Inquiries, and I appreciate the centralize visibility customized per viewer. The flexibility and ease of use are major pluses compared to what I experienced with Sage. The initial setup was also fairly easy. Review collected by and hosted on G2.com.

What do you dislike about Acumatica?

I wish there was more customization in the dashboards to centralize items not used in Acumatica. I would like to link to outside resources that we use that are not in Acumatica. Review collected by and hosted on G2.com.

EM
Edward M.
"Seamless Transition and Robust Support"
5/5
What do you like best about Acumatica?

I really enjoy how easy Acumatica is to learn and use, plus there's an abundance of support materials if we need help. Acumatica is perfect for our business, from automating recurring tasks to robust data management and retention. I also appreciate how it supports our paperless approach with the ability to store documents attached to transactions. The system can scale with our operations over time and remain a relevant support. I appreciate that Acumatica keeps adding new features and values customer feedback. Thanks to our VAR, the implementation of Acumatica was seamless and painless. Review collected by and hosted on G2.com.

What do you dislike about Acumatica?

The automatic bank feeds with MX and Plaid tend to not remain connected and stable, which we suspect is more of our bank's issue so we manually import our statements instead to do bank reconciliations monthly. Review collected by and hosted on G2.com.

Response from Ashley Spence of Acumatica

Hi Edward,

Thank you so much for your wonderful feedback! Your Value Added Reseller did a great job with your implementation, and it thrills us to hear that our ERP solution helps you automate tasks, manage data, and maintain a paperless office. We know that unstable bank feeds through Plaid or MX cause frustration, especially when they force you to manually import statements for your monthly bank reconciliations.

Since some time has passed since you wrote this review, we hope your bank feeds are running much smoother today. If you still experience any hiccups, please visit the Acumatica Community for troubleshooting tips from other users, or check out the F100 Financial Basics course (linked below) on Acumatica Open University to explore additional cash management and bank reconciliation strategies.

We appreciate your feedback and value your place in our community!

See how Acumatica improved
EH
Edward H.
"Flexible Configuration but Complex Setup"
3.5/5
What do you like best about Acumatica?

I like Acumatica's configuration flexibility and data management/transparency. The ability to export/import data and provide in-system data analytics is valuable as it saves the lag involved in moving to an external warehouse for reporting and analytics. It also allows users to easily hone in on datasets and export to Excel or other tools for detailed analysis of building external reports and presentations. Review collected by and hosted on G2.com.

What do you dislike about Acumatica?

I find the construction task structure in Acumatica relatively complex and inflexible compared to the rest of the system. It has a dependency on unit of measure alignment and hard connections of tasks to production orders. Also, the initial setup of Acumatica wasn't easy for our team. Review collected by and hosted on G2.com.

SM
Shannon M.
"Flexible ERP with Great Customization, But Steep Learning Curve in ARM"
5/5
What do you like best about Acumatica?

I liked the ease of using data both within the Acumatica site and exporting to Excel for easy analysis, information distribution, and financial reporting. I also love the ability to dive deeper into the data directly in the reports to the entries behind the numbers. Review collected by and hosted on G2.com.

What do you dislike about Acumatica?

I am less proficient in ARM than I am in Excel. Being able to translate and create reporting easily within Acumatica using intuitive operations or commands would be a game changer. I often do not know where to begin with the language or commands within the ARM report writer. Our implementation was difficult as our original VAR did not provide much guidance. Review collected by and hosted on G2.com.

Response from Ashley Spence of Acumatica

Hi Shannon,

Thank you for sharing your experience with our ERP solution. I am thrilled that you love diving into your data and using the Excel export features to make informed decisions.

I also hear your frustration regarding the steep learning curve with the Analytical Report Manager and the lack of guidance during your implementation. I am hopeful that you have found solutions to make reporting easier since you left this review.

If you are still looking for intuitive ways to master the commands, I highly recommend checking out the free training on Acumatica Open University (linked below). Our F350 Analytical Reports course and the Data Retrieval and Analysis course are fantastic resources for building your skills, saving time, and empowering your team.

You can always connect with other users and find helpful tips in the Acumatica Community. We appreciate your feedback and are here to support your continued growth!

See how Acumatica improved
ken j.
KJ
ken j.
Sales USA
Small-Business (50 or fewer emp.)
"Great for Inventory Management, Lacks CRM Reliability"
0.5/5
What do you like best about Acumatica?

I really like Acumatica's ability to track inventory and keep it organized, which is crucial for handling our 100,000 products. It does a very good job of this, making it a solid and wonderful product for inventory management. The product team appreciates this feature a lot. Additionally, the initial setup was easy for us. Review collected by and hosted on G2.com.

What do you dislike about Acumatica?

As a CRM, it completely misses customer data. It's unreliable. It crashes, and it's slow. Review collected by and hosted on G2.com.

Response from Ashley Spence of Acumatica

Hi Ken,

Thank you for sharing your feedback! We are so glad that our ERP solution helps your team successfully track and organize your 100,000 products. We also hear your frustrations regarding the CRM module missing customer data, crashing, and running slowly. We sincerely apologize for these disruptions and want to help you get back on track. To optimize your experience, we highly recommend checking out the free training resources on Acumatica Open University, such as the CRM Sales Operations and C110 Case Management courses (linked below).

Additionally, please visit the dedicated CRM forum in the Acumatica Community to connect directly with our CRM Product Management team and other experts for troubleshooting support. We appreciate your partnership and are committed to helping your business thrive.

See how Acumatica improved
JR
James R.
"Modern UI with Meaningful Improvements"
5/5
What do you like best about Acumatica?

I really like Acumatica's simple, clean, and common sense interface, which makes navigation easier with fewer clicks to get to the data I need. I appreciate their dedication to ongoing innovation, always staying current and ahead of the curve. The interface also aids in user adoption and change management, particularly for a workforce with a long tenure. The initial setup was fairly painless with support from our VAR, NexTec. Review collected by and hosted on G2.com.

What do you dislike about Acumatica?

Our intention was to use Acumatica out of the box as much as possible however we have found some of the reports do not provide the level of detail we require. Furthermore there are some data points that are very common in manufacturing and this area has left me wanting more. Review collected by and hosted on G2.com.

Response from Ashley Spence of Acumatica

Hi James,

Thank you so much for sharing your experience with our ERP solution. We are thrilled that the clean interface, real-time data access, and support from NexTec helped your tenured workforce smoothly transition from your legacy system.

We also appreciate your honest feedback regarding the out-of-the-box reporting and manufacturing data points. We are very hopeful that you have found the solutions you need over the last couple of months. If you are still looking to pull more detailed information, we highly recommend checking out the free training on Acumatica Open University (linked below). Courses like S150 Report Designer and S130 Data Retrieval and Analysis are fantastic for customizing your data views.

You can also explore the Acumatica Community to collaborate with other users on specific manufacturing needs. Thank you again for being a valued part of our community, and we wish you continued success!

See how Acumatica improved
MS
Martha S.
"Versatile, User-Friendly System with Comprehensive Data Access"
5/5
What do you like best about Acumatica?

I like how user-friendly Acumatica is and the large access to information it provides. It solves problems so well, and if there's an issue, it's probably just me not knowing how to use it better. The modules and reports are set up the same way, so there's no need to learn multiple systems. Acumatica does it all in one. I also appreciate the insight it provides our entire team with up-to-date information about inventory tracking, so we never question if we have enough product. Open University is a big tool for accessing information. Review collected by and hosted on G2.com.

What do you dislike about Acumatica?

The only aspect that doesn't work well is when my employees don't use it. The system can only provide what we give it. Review collected by and hosted on G2.com.

Response from Ashley Spence of Acumatica

Hi Martha,

Thank you for taking the time to share your experience! We know this review was posted several months ago, and we truly hope your team has found great ways to boost employee adoption since then.

It is wonderful to hear that you love how user-friendly our ERP solution is, and that having a single system provides your entire team with excellent inventory tracking insights. To help encourage your employees to use the platform more comfortably, we highly recommend having them check out the Getting Started with Acumatica (A150) course or the Inventory and Order Management Basics (D100) course on Acumatica Open University (linked below).

The Acumatica Community is also a fantastic place to find helpful tips on team training, workflow automation, and collaborative adoption strategies. We appreciate your feedback and are thrilled to support your continued growth.

See how Acumatica improved
NS
Nick S.
"Comprehensive ERP with Room for Improvement"
4/5
What do you like best about Acumatica?

I like that Acumatica offers many tools under one roof, which really helps streamline processes. The real-time visibility to project costs, materials, and activities is another aspect I find incredibly beneficial. I also really like having the mobile app on my phone, allowing me to access data in real time and make actionable decisions quickly when I'm away from the office. Review collected by and hosted on G2.com.

What do you dislike about Acumatica?

Receiving material can be cumbersome because you have to access multiple screens just to enter it into the system. We could benefit from having an OCR tool that allowed us to scan the packing slip, with that auto lookup the PO and receive the qty of items on the packing list. Review collected by and hosted on G2.com.

Response from Ashley Spence of Acumatica

Hi Nick,

Thank you for your review! We love hearing that having multiple tools within our ERP solution helps streamline your operations and that the mobile app gives you real-time visibility into project costs, materials, and activities.

We also appreciate your candid feedback about the material receiving process. We know that navigating multiple screens is frustrating, and your suggestion for an optical character recognition tool to scan packing slips and automate purchase orders is incredibly valuable.

To help simplify your current workflow, you might find the "D100 Inventory and Order Management Basics" and "D210 Automated Warehouse Operations" courses on Acumatica Open University (linked below) helpful. Additionally, you can visit the Acumatica Community to discover how other users optimize their document recognition processes.

Thank you for being a vital part of our community and for helping us build a better product!

See how Acumatica improved
Jillian J.
JJ
Jillian J.
Controller
Small-Business (50 or fewer emp.)
"Connects All Our Processes in One Place"
4/5
What do you like best about Acumatica?

Connects all our processes together into one place Review collected by and hosted on G2.com.

What do you dislike about Acumatica?

Software is a little outdated and not intuitive Review collected by and hosted on G2.com.

Response from Ashley Spence of Acumatica

Hi Jillian!

Thank you so much for taking the time to share your experience. Knowing that Acumatica is helping bring your processes together in one place is exactly what we set out to achieve, so that genuinely means a lot to us.

We also hear you on the usability feedback, and we take that seriously. If navigating the platform has felt unintuitive, we'd encourage you to check out the "Getting Started with Acumatica ERP with Modern UI" course on Acumatica Open University (openuni.acumatica.com). It's free and walks you through the interface in a way that tends to make a real difference.

You might also want to explore Beacon (linked below), our new knowledge hub, which brings together documentation, short how-to videos, job aids, and an AI-powered search tool, all in one place with no login required to browse.

Our Community at community.acumatica.com is another great spot to connect with other users and pick up tips. We hope these resources help make your day-to-day experience a smoother one.

See how Acumatica improved
CP
Chase P.
"Robust Integration with Some Growing Pains"
3.5/5
What do you like best about Acumatica?

I like that Acumatica allows unlimited users, so our whole company can have access. It plugs in so well with other applications like Velixo, and I can drill through to so many screens seamlessly. Review collected by and hosted on G2.com.

What do you dislike about Acumatica?

Some of the controls around the post period in the allocation screen in the construction module. Often it will try to post based on transaction date instead of post period. In the allocation rule or on the allocation screen, I would like the option to select a financial period to post to rather than only the transaction date. Implementation was actually very rough because we had so many custom workflows from our legacy system, and it was very hard to get people to adapt. Review collected by and hosted on G2.com.