NC
Nauman C.
"Intuitive Interface, Modernizes Processes"
4/5
What do you like best about Acumatica?

I find Acumatica incredibly valuable for modernizing our processes, especially in the manufacturing space where we use it for MRP and finance. The ease of use stands out to me, along with the AI capabilities. The user interface is really intuitive, and response times are quick, which makes it very easy to find information and saves me time since I don't have to search around for where to click. This efficiency is a massive upgrade from our old legacy system. Review collected by and hosted on G2.com.

What do you dislike about Acumatica?

The ability to drill down on a bill of materials and modify if I can use a different part to complete the order. Specifically drilling down to see which part may be blocking me from completing the order. Review collected by and hosted on G2.com.

Response from Ashley Spence of Acumatica
Edit edit

Hi Nauman!

Thank you so much for this wonderful review! It's genuinely great to hear that Acumatica's intuitive interface and AI capabilities have made such a meaningful difference in modernizing your MRP and finance processes.

We completely understand the frustration around drilling down into a bill of materials to identify blocking parts and substituting components to keep orders moving. For this, we'd recommend checking out the M100 Basic Manufacturing Implementation course on Acumatica Open University (linked below), which covers BOM configuration in detail, as well as M210 Extended Manufacturing Scenarios, which walks through Engineering Change Control and how to make targeted changes to a bill of materials.

You may also find the Production Substitution thread on the Acumatica Community (community.acumatica.com) helpful, as it speaks directly to substituting component materials in production. We hope these resources give you the clarity and flexibility you're looking for, and as always, please don't hesitate to reach out if there's anything else we can help with!

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Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Acumatica is a full function ERP system that continues to innovate and improve their product."
3.5/5
What do you like best about Acumatica?

After working with the implementation team and looking at revised quoting, it is clear that Acumatica makes moving to their platform easier and less financially stressful than other options. Review collected by and hosted on G2.com.

What do you dislike about Acumatica?

The consumption model of pricing probably works great for certain types of businesses, but not for others. The product has quite a few limitations around customization that leads to paying for custom programming and having to pay to have that code brought up to the newest version every time a version changes. The product is not as user-friendly or as intuitive as other options. Review collected by and hosted on G2.com.

Response from Ashley Spence of Acumatica
Edit edit

Hi There!

Thank you for taking the time to share your experience! We are absolutely thrilled that our implementation team made your transition less financially stressful and that our automation is helping you replace those old, slow processes.

We also want to thank you for your honest feedback regarding our consumption pricing, customization limits, and usability. Because a bit of time has passed since you left your original review, we are very hopeful that you have found solutions to these challenges and that our ERP solution is feeling much more intuitive for your business today. To help your team maximize usability and reduce customization costs, we highly recommend exploring the free training on Acumatica Open University. Courses like "Getting Started With Acumatica" and "Development Quick Start In Customization" offer excellent guidance, and you can always connect with peers on the Acumatica Community portal (linked below) for shared knowledge and support.

Thank you again for being a valued part of our community!

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AC
Andrew C.
"Revolutionized Our Financial Reporting"
4.5/5
What do you like best about Acumatica?

I appreciate Acumatica for its native ability to create financial reports, which eliminates the need for a separate reporting system and ensures accurate reporting. I find the feature that allows attaching details on a transactional level particularly beneficial during audit season, as it saves me the trouble of chasing multiple people for backup since everything I need is right on the transaction. It significantly cuts down on time, making audit request turnarounds and general research much easier. Review collected by and hosted on G2.com.

What do you dislike about Acumatica?

If it's already available then I am unaware but rather than doing a debit/credit view on account detail it would be nice to have it show as a positive or negative value. Review collected by and hosted on G2.com.

Response from Ashley Spence of Acumatica
Edit edit

Hi Andrew,

Thank you so much for taking the time to share how our ERP solution has revolutionized your financial reporting! We are thrilled to hear that features like native report creation and transactional attachments are saving you valuable time and making audit season much easier for your team.

We also truly appreciate your feedback regarding the account detail views. While the default system uses debit and credit columns, we completely understand how viewing positive and negative values could simplify your daily research. If you are still looking for ways to adjust this, we highly recommend checking out the Acumatica Community, where many users share helpful tips on customizing generic inquiries to display positive and negative numbers.

Additionally, free courses like "F350 Analytical Reports" and "S130 Data Retrieval and Analysis" on the Acumatica Open University (linked below) offer excellent guidance on tailoring your reporting views to fit your exact needs.

Thank you again for your review and for being a valued part of our community!

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TR
Thomas R.
"Solid ERP for Inventory with Room for Improvement"
4/5
What do you like best about Acumatica?

I use Acumatica for ERP and inventory management. What I really find helpful is how it gives us a heads up when inventory levels run low and assists with reordering. Additionally, creating subcontracts for sub trades is beneficial as it helps manage payment and labor costs for subcontractors. I also appreciate that Acumatica is compatible with our CRM, and transferring information between them works great, which makes my workflow more efficient. Review collected by and hosted on G2.com.

What do you dislike about Acumatica?

The software is a bit slow and clunky and takes longer than expected to update and save. Some of the saving features cause errors where it can't handle the changes made. The initial setup wasn't that easy. Review collected by and hosted on G2.com.

Response from Ashley Spence of Acumatica
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Hi Thomas,

Thank you for sharing your experience with our ERP solution. We are thrilled to hear that the automated inventory alerts, subcontractor management tools, and seamless CRM integration are making your daily workflow more efficient.

We also want to acknowledge your frustrations regarding the initial setup, saving errors, and slow system speed. Since some time has passed, we sincerely hope you have found solutions to those performance issues and that your operations are running much faster today. If your team is still looking to optimize your environment, we highly recommend visiting the Acumatica Community to connect with others on system health and performance troubleshooting.

You can also explore free learning paths on Acumatica Open University (linked below), such as the S140 System Maintenance course, to help fine-tune your setup. To continue building on the features you already love, courses like D100 Inventory and Order Management and C100 Customer Management are fantastic resources.

We appreciate your partnership and are so glad to have you in our community!

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JS
Jennifer S.
Small-Business (50 or fewer emp.)
"Intuitive Navigation, Transparent Costs Needed"
4.5/5
What do you like best about Acumatica?

I like Acumatica's ease of use, especially how it guides you step by step through processes. When I'm stuck, I can just follow the prompts to know the next step, making it very intuitive. There's also a helpful question mark feature that shows where to go to define elements. These aspects make navigating Acumatica straightforward. Review collected by and hosted on G2.com.

What do you dislike about Acumatica?

I find sometimes finding the fully burdened cost in landed cost is opaque. It would be nice to know what table the landed cost allocations are in so we could add user defined fields on the stock item card. Also, the hardest part was cleaning our data from our old system before importing it in. Review collected by and hosted on G2.com.

JN
JP N.
"Streamlined Finance Management with Easy Integration"
5/5
What do you like best about Acumatica?

I like Acumatica's GL ease of use for journal entries and scheduled entries. Its generic inquiries are also something I appreciate because they are easy to use and save a lot of time. I have confidence in the entries being made and the accuracy of the information. Also, transitioning to Acumatica was very easy; it required some time and dedication, but overall, I was happy with how it went. Review collected by and hosted on G2.com.

What do you dislike about Acumatica?

I think it needs improvement when it comes to sending emails/forms to customers in construction. Procore is stronger in that suit. I also think the payroll is a little bulky in Canada. Review collected by and hosted on G2.com.

FF
Fabian F.
"Comprehensive Features, But Slow with Large Reports"
4/5
What do you like best about Acumatica?

I like that all information in Acumatica is located in one place, which makes managing my sales team and tracking inventory easier. I also appreciate the ability to review customer accounts and provide timely information, as well as view the billing history. Customers frequently call for their statements and past invoices, and Acumatica makes it easy to retrieve this information, confirm if the customer got the order, and check if they have paid. Review collected by and hosted on G2.com.

What do you dislike about Acumatica?

I find the speed of Acumatica to be an issue. Many times it is very slow when trying to pull large reports. Review collected by and hosted on G2.com.

Response from Ashley Spence of Acumatica
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Hi Fabian!

Thank you so much for taking the time to share this! It's wonderful to hear that having everything in one place has made managing your sales team, tracking inventory, and handling accounts receivable so much more efficient. We know how much it matters to retrieve customer invoices and payment history quickly, and we're glad Acumatica is delivering on that front.

As for the report speed issue, we completely understand how frustrating that can be, especially when you're working with large data sets. We hope that, in the months since you left this review, things have improved. If not, we'd encourage you to check out the S130 Data Retrieval and Analysis course and the S150 Report Designer course on Acumatica Open University (linked below), both of which offer practical tips for building more efficient reports and inquiries.

You may also find helpful discussions in the System Health and Performance section of the Acumatica Community (community.acumatica.com), where other users and our team share solutions for optimizing performance. We truly value your feedback, and we're committed to making your experience even better.

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EF
Erica F.
"Cloud ERP Essential for Manufacturing and Finance"
5/5
What do you like best about Acumatica?

I like that Acumatica is always available. Cloud ERP is the way to go! I also appreciate having our VAR be very instrumental in helping with any day-to-day issues or larger projects we have needed to create for future projects. Having the data and access to all of it at our fingertips has been very important to help get the key decision makers the data they need to make those decisions. I value learning more about the General Inquiries feature too. Review collected by and hosted on G2.com.

What do you dislike about Acumatica?

I think there could be improvements with having a platform for tips and tricks. A round table discussion format to learn about new upgrade tricks would be beneficial. Review collected by and hosted on G2.com.

SW
Sharon W.
"User-Friendly with Comprehensive Reporting"
5/5
What do you like best about Acumatica?

I find Acumatica user-friendly, which is a big plus for us. The reports and dashboards within the system are incredibly helpful, especially for daily analysis and gathering information in one area for month-end or year-end reporting. The setup was very easy, and I appreciate that I still work with the same account manager since 2018. Review collected by and hosted on G2.com.

What do you dislike about Acumatica?

Production doesn't flow as smoothly as I would like, but I think we need to learn more about what the system can do for us. Maybe there is an issue with an update and Acumatica is aware but we are not provided with the information that Acumatica is working on a solution. Review collected by and hosted on G2.com.

Response from Ashley Spence of Acumatica
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Hi Sharon,

Thank you so much for sharing your experience with us. We are thrilled that you find our ERP solution user-friendly and that the reports and dashboards empower your team with daily analysis, month-end reporting, and year-end reporting.

It is also wonderful to hear that you have collaborated with the same account manager since 2018! We hear your concerns regarding the production flow and how we communicate system updates. We always want to ensure your operations run smoothly, and we appreciate your feedback.

To discover more about our production capabilities, we invite you to explore the Acumatica Open University for specialized courses in Manufacturing (linked below). Additionally, the Acumatica Community features a fantastic Community Resource Library where you can find webinars, tips, and direct support from fellow users.

Please feel free to connect with your account manager so we can work together to optimize your production setup.

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DC
Dan C.
"Reliable Data Hub with Room for UI Improvement"
4.5/5
What do you like best about Acumatica?

I really appreciate Acumatica's ability to connect o-data to Power BI to build complex visuals that influence business decisions. It's great to have a unified tool for our entire organization to enter valuable data that's accessible for everyone. I also like that it provides reliable data to influence decisions and acts as a single source of truth for our business. Review collected by and hosted on G2.com.

What do you dislike about Acumatica?

I can at times become frustrated because data is in a lot of different areas, causing one to have many windows open. It would be nice to reduce that and have options to more navigation on every screen. Review collected by and hosted on G2.com.

Response from Ashley Spence of Acumatica
Edit edit

Hi Dan,

Thank you for your stellar review! We are thrilled that Acumatica serves as a reliable, single source of truth for your entire organization. It is great to hear you are successfully connecting data to Power BI to drive those vital business decisions.

We completely understand your frustration with having too many windows open at once. To help reduce the screen clutter, we encourage you to explore the "S130 Data Retrieval and Analysis" course on Acumatica Open University (linked below). This free training covers how to use side panels, which allow you to view related records without leaving your current screen.

We also invite you to share your specific navigation requests in the "Product Ideas" forum on the Acumatica Community portal. We rely on your feedback to continuously improve our ERP solution, enhance daily efficiency, and support your growth.

Thank you for helping us build the future of business together!

See how Acumatica improved