Acumatica Reviews & Product Details

We like both the depth of features across the varied modules and the flexibility of the platform to be extended/modified. We also like the partner-based model, as that is what we have had for years with Dynamics SL. With our extensive SL experience, we have found our implementation of Acumatica to be easier than we expected. Review collected by and hosted on G2.com.

Overall, we do have significant complaints about Acumatica. I would say we would like to see more low-code/no-code workflow capabilities across the platform. Also, the security setup is complex (albeit powerful), so continuing to enhance the ease-of-use of the application security would be desirable. Review collected by and hosted on G2.com.

We like that Acumatica is consistantly releaseing major and minor updates and always striving to imporove their system. Their customization platform is also amazing. We have the ability to modify all parts of the system, adding fields, logic, screens in an upgrade safe way. We have minimal issues with our customizations conflicting with major updates. Customer support is also exceptional, the case portal is well organized and the responses are timely and they strive to stay on point to resolve the issue. Review collected by and hosted on G2.com.

Their Report Designer has many limitations which requires alot of creative thinking to get the results needed. General inquiries also have limitations but have improved with new releases. The Dashboards also have limitations and can be tempermental to work with and modify. Review collected by and hosted on G2.com.

I like that it is cloud-based. I can easily reconcile bank account, even without the bank feed. Review collected by and hosted on G2.com.

The bank feed doesn't work. When setting up a memorized transaction (i.e. payroll general journal), I don't want to put any default amount in the g/ls since it changes week by week. It would be nice if it would save the transaction that the debit or credit is highlighted as the default.

I didn't like the training process. A lot was very redundant and we ending up training the trainer. Very frustrating.

We use subaccounts. It would be nice to "lock out" subaccounts for specific general ledgers accounts. Review collected by and hosted on G2.com.

We tried to roll out another ERP prior to Acumatica, and it failed miserably. In our search for something to replace it, we were looking for something that was user-friendly, cost-effective for our small team, and would expand our capabilities to allow us to grow. We have found it to be just that and are relatively happy with our decision to go with this platform. It's forced us to really think through workflows and streamline our processes as a team, which is helpful!

We also find it helpful to have visibility into what our entire team is doing. We can see the whole process, from Purchase Orders, to Sales Orders, payments, etc., and have a better idea of item/order statuses without having to shout down the hall to ask.

Get yourself a good VAR because it makes a huge difference! You will rely on them for so much. We were paired with one that works well for our team. Review collected by and hosted on G2.com.

Acumatica has a lot of incredibly cool features, but some of them require add-ons or customizations. Our general theme in searching for an ERP platform was "If Quickbooks can do it, so should you." For example, the Document Recognition software is really neat, but it's an added monthly charge. That's something that the basic Quickbooks package offers for free. We started our Acumatica journey with a new (to us) payment processor, but had many issues with their integration. We ended up switching to Acumatica Payments, which actually saves us a good chunk of money in CC fees, but in doing so we also lost some functionality and it forced us to upgrade earlier than we had planned to do so.

I imagine that integration issues are common across the board for ERPs, but we really have been pretty pleased with Acumatica. Review collected by and hosted on G2.com.

This is lightyears ahead of Quickbooks in functionality. Having all AP/AR related transactions in one place is incredible. Now we are even intergarted with Acupay so can collect payments from clients much more effiently than in the past. Review collected by and hosted on G2.com.

Fortis pay ease of implementation would be a 0. Then getting support on the Acumatica side is impossible, we paid a small fortune to our VAR partner for support but never got the solution we wanted. It would be great to have a support team from Acumatica that would not be $250/hr. There is so much to learn and not enough time to stop and watch tutorials.

Importing time cards is very challenging as well. Correcting time cards is also frustrating when jobs are closed or if you are only correcting one line but the entire time card is resubmitted so the client will see that on every project, unrelated to the correction, that the employee worked on in that time card.

Invoice templates are my biggest issue with Acumatica, it really isn't user friendly to change the format of invoices. Review collected by and hosted on G2.com.

I appreciate the ability to drill down into detail all the way to the original entry module. I like the cloud based software and the tabs in the project module have alot of good data. Relatively ease to use for an accountant, my project admin staff is struggling a bit to understand the nomenclature used and frankly at times it confused me. Review collected by and hosted on G2.com.

I do not feel the reporting in ACUMATICA is well thought out. It does not appear to have been created by end users in mind. The canned reports are not often perid sensitive based, especially in the projects module. the purchase orders process is not ideal as if a line is not closed before marking the po complete, the line shows open in many areas of ACUMATICA. The proposal function is unappealing and customers have stated that is looks terrible. And if you are a construction company with alot of invoices and PO the AP module is not functional and an add on is required.

Well integration was tough mostly because we needed to integration PROCORE and we changed payroll providers as the same time and went to WFG. I would never recommend this to anyone but it had to be done. Review collected by and hosted on G2.com.

I'm into my 11th month using Acumatica and I can honestly say it's more expansive than any other platform I've seen before. I see great potential but... Review collected by and hosted on G2.com.

Acumatica is built with very large, multinational clients in mind. Picture Toyota for example. The kind of large corporation that has an entire building full of IT professionals who will design and customize every user facing screen the average employee might see. This is NOT a turnkey platform. It's the engine hidden underneath whatever glossy exterior you can imagine. The problem is, right out of the box, you don't even have that engine yet. You'll get the parts for that engine. And there's not "some" assembly required. It's ALL assembly is required! The nuts and bolts you need for that assembly are like a giant basket of scrabble tiles each containing a word that only software engineers can understand. You quickly find out your only option is to pay enormous sums of money just to make the engine run. Congrats, you now have the equivalent of a moped and you're trying to drive on the highway. So you pony up and ask them to assemble a car. It arrives but wait.. no wheels? I'm sorry, wheels are extra. I know this is a silly analogy, but it's pretty close. I'm an accountant with 25 years of experience. In all my travels, I've never come across software that's both so vast yet can't do the most basic things when you first install it. Acumatica kinda knew what a balance sheet was but I literally had to map out every single pixel before I could print out anything that resembles one! Review collected by and hosted on G2.com.

The best part about Acumatica for us was the ability to access the system from anywhere. We went live in late March of 2019, right at the height of the pandemic. Acumatica allowed us to easily transition our office staff to working remotely, which would not have been possible with our legacy system. Review collected by and hosted on G2.com.

There is not much I can say I dislike. I could nitpick at a few minor features, but it would be doing a disservice to the platform. However, if I had to select one improvement I wish would be made, it would be the ability to generate production order from the inventory replenishment screen. Review collected by and hosted on G2.com.

We shifted from physical approvals to digital. Acumatica helps remove this process and make our approval process for efficient. I love the fact that we can also attach invoices or supporting documents to the software so it makes our audit process go smoothly. Their open API makes it easy for other applications to integrate; Ability to restrict subaccounts by Branches/Companies to limit errors. Review collected by and hosted on G2.com.

Approval workflows are not available in all modules. Open API can get complicated and costly (increase on consultant's hour to help build something we need that Acumatica does not have. Review collected by and hosted on G2.com.

Reporting and dashboards allow our team to dive deep into the data they need to make informative and efficient decisions. The ability to create and edit GIs quickly helps use make decisions quicker. Review collected by and hosted on G2.com.

I feel that some of the features on the construction edition of Acumatica are lacking behind other industries. Feels like they are always a few years behind compared to the e-commerce and distribution editions. Review collected by and hosted on G2.com.