The order entry, shipping, and customer portal are all quite cumbersome. Their "device hub" software for printing does not work on Macs so it is an annoying process to print packing slips and shipping labels.
I wish all of the order entry fields were visible at once instead of having to go through different tabs.
Some of the international shipping carrier integrations generate forms that could cause customs problems, we have brought this up to Acumatica and they don't seem to understand or care that they are incorrect.
The auto packaging function only takes total volume into account, (not length, width, and height) which is not useful unless you are shipping water or something that will conform to the box size...
The customer portal is very rudimentary, basically just a catalog. You can't see a photo of the product until you actually click on it, which can be confusing if you have multiple products with similar SKUs like we do. Many of our customers have complained that it is difficult to use. Review collected by and hosted on G2.com.