It's largely bug-free. It has so many features it's likely to fit the needs of your business, even complex needs. It's been around for awhile as well, so it's solidly built. Acuity also has timezone support for both employees and clients. So everyone gets to see their appointments in THEIR time. Review collected by and hosted on G2.com.

They don't really make improvements. I haven't seen it change in years, despite different needs in the current web market. Their API is very limited as well, so not much integrating can happen. They have a subscription option, but no hidden page or option to add content to that subscription, so it's essentially meaningless. They've also been much less responsive since Squarespace bought them. Review collected by and hosted on G2.com.

Super easy to navigate and use. Customers can book an appointment with me and make a payment. Compatible with Squarespace and Stripe. Review collected by and hosted on G2.com.

Does not offer a free option or a trial period. Review collected by and hosted on G2.com.

The ease of use is by far its best feature. You can come in with zero CRM and zero CS experience and use this and it'll stick to you like the back of your hand. It was the perfect solution for me for scheduling, booking, calendar management, and keeping track of client appointments. The search engine is incredibly responsive, not case sensitive, either. I can pull client info easily, track appointment changes, and do a variety of other things. The questionnaire setup was simple, as well. It automatically showed you times in your time zone, which I appreciate. Review collected by and hosted on G2.com.

The UI is crunchy. It's not intuitive, and the submenus sometimes don't load properly. If you ban a piece of information that was user-submitted, you don't have the option to blacklist any new information people submit, making blocking and banning cumbersome. I feel like if I dug into it as an admin, I'd be hitting roadblocks left and right, especially in the beginning. Integrations tend to break from time to time, which sucks. But overall, not bad at all. Review collected by and hosted on G2.com.

Very easy to manage my calendar and appointments and clients. Review collected by and hosted on G2.com.

I'd like an option to create a product to buy or subscription that *i* scheduled, not where they pick a calendar spot. Review collected by and hosted on G2.com.

I like how easy it is to schedule and see all of my provider's schedules all at once Review collected by and hosted on G2.com.

Nothing that I can think of, so far everything has been great for me Review collected by and hosted on G2.com.

Acuity scheduling is a great solution for complex scheduling needs such as different calendars of availability for different team members/locations, group events, and customizable intake forms for different events. With a paid plan, you can also accept payments upon booking, which is great for anyone who provides consulting, coaching, or subscription services. Review collected by and hosted on G2.com.

Over the years as I've implemented Acuity for clients, there were times when glitches arose within the product itself. However, not significant enough that we stopped using the product, we just had to find workarounds. Review collected by and hosted on G2.com.

Acuity has a lot of flexibility to personalise your calendar and how and when clients can book. Review collected by and hosted on G2.com.

It didn't have a way for couples to book in for their therapy - only one could book. Review collected by and hosted on G2.com.

The customer service. There are many things to like about Acuity, but the best thing about using their platform was dealing with the customer service and support team. Our concerns were answered in an extremely timely fashion, and migration assistance was carried out swiftly and without incident. My colleagues and I were extremely pleased with the level of support we received in migrating from another platform to Acuity. Review collected by and hosted on G2.com.

Certain scheduling features had the ability to "break" the ability to make appointments, but this was something that was quickly worked around and oftentimes due to user error as well. Review collected by and hosted on G2.com.

I like that you can have multiple calendars for everyone with different appointment types, and can customize the notifications, etc for each of those. It definitely saves time by automating our appointment process. Review collected by and hosted on G2.com.

Some of the setup was a bit convoluted & not very user-friendly for non-tech-savvy people. Although I did not have issues with it myself, I was made aware by others on my team who found it confusing. Review collected by and hosted on G2.com.

The UI/UX. From an operational perspective, it is highly customizable and easy to implement/make changes. From a customer-facing perspective, this customization is also very useful in keeing the aesthetics of the pages on brand and visually pleasing. Review collected by and hosted on G2.com.

Having one location and one resource is quite easy to set up, but things get a little bit more complicated when having to deal with multiple Review collected by and hosted on G2.com.