Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"ActivTrak for the win"
5/5
What do you like best about ActivTrak?

ActivTrack fils the exact need that my client had to manage their employees and monitor productivity. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

The install/uninstall process is sometimes troublesome on the command line Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak
Edit edit

Hi there!

I'm so glad you're getting results from ActivTrak. If you need any support with the install/uninstall process, I'd be happy to connect you with the right resource. Just email me at team@activtrak.com - happy to help!

Thanks so much for being an ActivTrak customer,

-Vanessa

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Jacked up fees without clear notice."
0/5
What do you like best about ActivTrak?

It has a lot of features but at this point it's excessive and overwhelming. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

Terrible customer service, deceptive business practices, and now the price is way higher than any of the competitors, but they don't inform you of your upcoming renewal amount anymore so you won't have time to cancel before renewal. Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak
Edit edit

Hi there,

Thanks for taking the time to share your experience. I'd love the opportunity for the team to turn your experience into a 5-star one. Would you be open to talking to someone on our product or customer experience teams? If so, please email me at team@activtrak.com and I'd love to connect you.

Thanks again for your time, and I look forward to hearing from you!

-Vanessa

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Easy to Use and Insightful"
5/5
What do you like best about ActivTrak?

It was very easy to use from day one after assigned by credentials. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

There really was not anything that I disliked about the system. Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak
Edit edit

Hi there!

Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer.

-Vanessa

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"keeping track of the computers I have to monitor"
4.5/5
What do you like best about ActivTrak?

It gives me detail information of each computer use to keep tract. I usually check monitors of the residents, who are using what, so that they are tracked and give proper discipline as needed. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

I don't have anything but the link of the screen may be able to get in so that I don't have to go back and check website they used. Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak
Edit edit

Hi there!

Thanks so much for being an ActivTrak customer!

-Vanessa

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Struggle To Find Any Value with the Software"
0/5
What do you like best about ActivTrak?

Collects a lot of data. Teetering on the side of too much. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

As an IT admin, I've ran into countless issues with ActivTrak. Installing can be inconsistent. There are times when I've verified that the software was installed yet they were not showing up in the admin panel. Incredibly confusing UI for both the IT admins and managers in charge of tracking their employees. Also, we've ran into an interesting issue where PCs would be thrown into the "Do Not Track" list when no one from my team did. When they're on that list, all previous data is deleted and cannot be recovered which is frustrating when we need to see that rep's tracking history. Also removing them from that list doesn't recover them most of the time and they completely disappear from the admin panel despite having the software installed on their PCs. Overall, I'd recommend either trusting your employees more, implementing incentives to drive out undesired behavior, or shopping around for a different tracking software. Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak
Edit edit

Hi there -

Thanks for taking the time to share your experience. I'd love the opportunity for the team to turn your experience into a 5-star one. Would you be open to talking to someone on our product or customer experience teams? If so, please email me at team@activtrak.com and I'd love to connect you.

Thanks again for your time, and I look forward to hearing from you!

~Megan

Verified User in Law Practice
AL
Verified User in Law Practice
Mid-Market (51-1000 emp.)
"Love activtrak and the view screen feature"
4.5/5
What do you like best about ActivTrak?

I like that can i view someone's screen while they are working Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

The add ons are annoying. I have to constantly purchase additional things to access the reports etc. Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak
Edit edit

Hi there!

Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. If you aren't on our customer research panel and would like to be, please let me know. It's a great way to give feedback on new capabilities and share more details on how you use the product so we can continue to improve it.

Thank you again for taking the time!

-Vanessa

Verified User in Warehousing
UW
Verified User in Warehousing
Mid-Market (51-1000 emp.)
"Good product to identify areas of opportunity"
3.5/5
What do you like best about ActivTrak?

Detailed data helps see where gaps in productivity are. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

Not as intuitive as I believe it could be. Quick learning guides on each page could help vs an FAQ Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak
Edit edit

Hi there -

I'd love to turn your experience into a 5-star one. Would you be willing to chat directly with us about specific items? Please email me at team@activtrak.com if you'd like to take me up on this offer.

Thanks for taking the time to share your feedback — we really appreciate it!

-Vanessa

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"I am to actively review my team's productivity in real time."
5/5
What do you like best about ActivTrak?

I love that I can see active vs passive time as well as the Activity Log for any questions I may have surrounding an employee's activity. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

Honestly, not much. The product is very user friendly. Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak
Edit edit

Hi there!

Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer.

-Vanessa

Verified User in Automotive
AA
Verified User in Automotive
Mid-Market (51-1000 emp.)
"Great for company"
4.5/5
What do you like best about ActivTrak?

It gives us clear, actionable insights into productivity without feeling intrusive Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

I had to pick one area for improvement, it would be making the reporting a bit more flexible so we can tailor it more easily to our needs Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak
Edit edit

Hi there!

Thanks so much for taking the time to share your experience with ActivTrak. If you'd like to share a bit more with me or the product team about your feedback on reporting, we'd love to hear it. There may be some options you can use right now or we could help you get to what information you need (I just need more info!). If so, please reach out to me at team@activtrak.com and I'd love to help.

Thanks for being an ActivTrak customer,

~Megan

Verified User in Mental Health Care
UM
Verified User in Mental Health Care
Mid-Market (51-1000 emp.)
"Easy to View and Utilize"
5/5
What do you like best about ActivTrak?

For what we use it for, it is easy to verify whether someone is working vs not. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

There are too many options. I would rather be able to select two options vs having an array to choose. Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak
Edit edit

Hi there!

Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. If you aren't on our customer research panel and would like to be, please let me know. It's a great way to give feedback on new capabilities and share more details on how you use the product so we can continue to improve it.

Thank you again for taking the time!

-Vanessa