ActivTrak Reviews & Product Details

ActivTrak Overview

What is ActivTrak?

ActivTrak helps companies unlock productivity potential. Our award-winning workforce analytics and productivity management software provides data and expert insights that empower people, optimize processes, and maximize technology. With more than 8,000 customers and 250,000 users, ActivTrak is helping companies around the world embrace and embody the future of work.

ActivTrak Details
Website
Languages Supported
English
Product Description

ActivTrak is a single-agent, cloud-native behavior analysis solution used to increase productivity, streamline operational efficiency, and harden security. Our software is affordable, easy-to-use, and quick to install.


Seller Details
Seller
Birch Grove Software, Inc.
Company Website
HQ Location
Dallas, TX
Twitter
@activtrak
2,219 Twitter followers
LinkedIn® Page
www.linkedin.com
99 employees on LinkedIn®
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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
ActivTrak
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Its interface turns out to have a fairly simple and intuitive design when handling this application, which allows me to monitor my employees in real time in a much easier way, the fact that I can easily monitor everything my employees perform is something quite useful, especially to verify that they are indeed using their computers exclusively to carry out office work and not other types of activities, their customer service team is quite fast when responding to any questions or requests to be sent to them, allowing us to carry out our activities in a much faster and more practical way. Review collected by and hosted on G2.com.

What do you dislike?

I have no complaints about it, really, ActivTrak has all the tools to be able to monitor and track all the activities that my employees perform in a quite practical way, so I have nothing to complain about. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has been of great help to me at the moment of putting some order and discipline within my work facilities, given that many of my employees used the computers and company resources to perform personal tasks during their hours of work, thus delaying their work activities, so I found myself in the need to implement a mechanism that would allow me to have a better surveillance about the activities of my employees and ActivTrak has worked perfectly for this purpose. Review collected by and hosted on G2.com.

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Operations Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

One of the best things is that it is integrated with so many software, like sales force, jira, MS team etc, that has helped me to easy drag and drop the data to make more clear reporting’s. I like the interface of this software which has organized and categorize the working of every employee so professional/ this tool is very user-friendly to use. Further the detailed reporting that I extract through this software helps me to easily generate the audit trail requirements. Review collected by and hosted on G2.com.

What do you dislike?

Although it is a superb tool. However it fails to give information about active working hours. It fails to give information about how much time spent on particular task. It does not give exact information about location. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is powerful tool and it will prove beneficial to almost all kinds of business sectors. Moreover it is very reasonable in price and their customer support is amazing, they are always ready to assist you, thus you must give it a try. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ActivTrak has taught me to analyze productive behaviors to establish a top performing baseline and to devise new plans so that I can streamline and optimize business tools, my processes and my teams as well. Moreover I feel so confident to highlight poor operational processes and workflow bottlenecks, so that I can alert my team about the compliance risk. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It provides us with a deep data analysis, giving us the answers that we need to help our workforce and business succeed and achieve goals outlined, providing the workflow for this to happen. Their tools show us a clear picture of how work is done in the company. This knowledge that the extracted data gives us is used to analyze where it is dedicated time and how to improve less productive behaviors to boost deal. Review collected by and hosted on G2.com.

What do you dislike?

It is an easy-to-use and very fast tool, with the exception that there are moments in which the categorization of sites or applications may take time, so it can slow down the sales process if you do not know how to address the problem and if the necessary trained team is not available. Otherwise, it is a platform without mistakes, we do not have negative aspects that we do not know how to face, we are very satisfied by that. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a powerful business intelligence tool that provides analytics and reports of team behaviors, facilitating organizations of all kinds optimize business processes and increase your income. It has the information necessary to force the ability to understand how work is done, what affects productivity and how processes are optimized to create a business efficient. With its easy-to-use, clean and simple interface for effectiveness and productivity labor can be increased by a large percentage quickly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We understand how employees use their time and if they are effective or not, in the event of wasteful practices and / or environments that distract everyone the team, are eliminated immediately, but not before analyzing the behaviors productive to reinforce them and establish a high-performance baseline. We support teams with the necessary resources to have a broader idea of what is happening in the organization, making the administration go from reactive to proactive. Review collected by and hosted on G2.com.

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Digital Communication Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

This tool has helped me a lot in enhancing the efficiency of our working as it helps me to have the clear picture about the working of my employees. By using this software I am all tension free now I do not have any trust issues with my employees, and together we are working for the our betterment. Previously it was very hectic to track the processes and the locations, especially when it comes to certain prolonged visits. Now it is working efficiently and provides most reliable services. At the end I would say it is an excellent employee monitoring software. Review collected by and hosted on G2.com.

What do you dislike?

It does not tell about the active working hours, I mean I do not have any idea about the amount of time spent on a certain task, though it provides information about the location. In addition no effective alerts and notifications are provided by it about the offsite execution of the working. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I will give this tool a good recommendation to the entire business sectors, as it will help you to bring the transparency on your platform, especially if you work on remote basis then you can have the detailed report as well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This tool has showed me a more transparent way to train my team according to the environment needs. Thanks to ActivTrak which has provided me visibility and insights to understand, how my teams work and how employees utilize their time. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

ActivTrak allows our company to easily and efficiently monitor our employees actions, without being overly invasive. We were concerned about our employee's privacy and we did not want to use tracking software to rule our employees, we simply wanted them to be accountable. With ActivTrak, we had the perfect balance of being able to track our employees actions through out the day, without digging into their personal lives, as we can have ActivTrak disable its self outside of office hours. Ultimately we liked the fact that we could hold our employees accountable without invading their privacy. Review collected by and hosted on G2.com.

What do you dislike?

That I can not classify websites that have received less than 5 minutes of usage. I think the 5 minute threshold should be lowered, as I now have hundreds of sites that I can't classify in my database. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Check out the trial. The trial is ultimately what sold me on the product, as I was quickly able to see it included everything that I needed to properly manage my employees both in house and remotely. It is a good tool to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Covid moving many of employees remote, and our average age of our employee being on the lower side, we were confident that we were receiving the full attention and work load of our employees. We did not have to second guess anyone, or try to figure out what an employee was doing with their time. This left no room for us to wonder or question employees on how they spent their time, as we always knew. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This is an intelligence tool that allows obtaining analysis of the behavior of the equipment. It offers you an optimization of the entire work team and business processes, in addition to carrying out a productive and organized administration, it provides you with functions and tools to have a more efficient business, you will have work fluency and save time. It is easy to use, its interface is clean, organized and you can navigate without any problem. Review collected by and hosted on G2.com.

What do you dislike?

Our experience has been satisfactory and the results have been good, however, due to travel reasons, it costs our team a little more to dedicate time away from their computer. They should also add new features to improve the use of the system an optimization. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You will have the best time tracker in the palm of your hand, functions and tools to optimize and manage the time of your employees in a more organized and smooth way, quick and easy reports, you can view the screens in real time and be aware of what is being done, you will also be able to observe the beginning and end of tasks and even the inactivity of your employee, it is very complete and will allow you to increase the daily productivity of your company. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use ActivTrak to get feedback on the performance and productivity of the work team, it is also easy to use, it has an organized and clean interface that allows you to navigate without problems. We observe the development of each employee's time, start, finish even downtime and productivity time. In this way we manage labor management much better, we increase our productivity in all departments and save time on occasions that we channel in other areas that merit it. We are happy with the results, a great choice was made with this platform. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Screenshots, productivity reports and the app. I can check what everyone is doing from anywhere.

As one of the early users I have seen it go from strength to stregnth with constant updates. Review collected by and hosted on G2.com.

What do you dislike?

Windows updates and other bugs can some times stop some user machines from reporting. It is usually an easy fix and doesn't happen much these days but that is the only things. These problems can sometimes be caused by the users network set up not Activtrak itself. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Never has it been more important than now to know what is going on in your business. Once we started using Activtrak we never looked back. It is one of the first things we look at and use for measuring prodictivity and having a good visabillity of our company Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Productivity, Evidence, Website blocking. Improving overall visabillity... no more guessing what is going on in my business for the people I pay. Review collected by and hosted on G2.com.

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Principal, CEO & Project Manager
Retail
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

ActivTrak has a very functional and user-friendly interface. Easy to navigate and provides clear data. I was on the 'free' version for a year before buying - this is a great option and I will continue to renew. Review collected by and hosted on G2.com.

What do you dislike?

I wish I could make custom reports. Such as....a particular user and particular activities. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great software. Don't hesitate. Take time to build out your interface with Productive and Unproductive sites. It takes time but becomes more valuable as you do it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The dashboard is valuable for understanding who is 'killing it', who is pacing themselves and who is very innefficient. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love the statistics they supply and the reporting features are easy to use. Review collected by and hosted on G2.com.

What do you dislike?

I wish there was a way to block websites by category (for instance, I can't blanket block porn....), a way to exclude some users from all the website restrictions but still enable monitoring (I know this can be done through a group but it's cumbersome to block every single site individually with each group), and sometimes the loading is slow. I've also noticed that if I block a website the user can still reach it by clicking a direct link with a longer subdomain. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Solving the problem of remote management, for sure. This has benefited my company in keeping track of working hours when work completion is insufficient or intangible. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Simple interface, fairly intuitive, works well Review collected by and hosted on G2.com.

What do you dislike?

Charging an extra monthly fee for Data Connect Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

visibility into employee activity Review collected by and hosted on G2.com.

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I.T. Systems Manager, La Crosse Library & Network Systems Director, Winding Rivers Library System
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The ability to gain incite of staff activity when management has concerns or wishes to know how work time is being spent. Review collected by and hosted on G2.com.

What do you dislike?

Cost is becoming a factor for our organization. We realize the cost savings productivity provides, but a state and local government do not have the flexibility to handle mid-year increases that were not budgeted for, especially when they are a high percent increase. ActivTrak sales did offer us a multi-year payment plan so we could adjust along with a discount. We are still using them, but that would be my only dislike in this category. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our organization needs to do more with less, this product gives us incite on productivity to make decisions on how to move forward more strategically when cuts need to be made. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Simplicity

Screenshots timing

productivity dashboards and report

alarms Review collected by and hosted on G2.com.

What do you dislike?

Speed

lack customization in dept

data retention controls

managed instance on public cloud Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Once you start seeing reports, you will not be able to stop tuning

you can't tell what your are missing unless you see it.

i like it because it easy to use, easy to deploy, easy to maintain, easy to report and powerful

integrating with external SSO is way to go to secure your logins, since multi factor authentication is not supported yet , use azure AD or google login. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Monitor employees productivity

guarantee remote working quality

detect internal threats Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Many features and tracking that make this product great compared to others. It works perfectly and the reports and resources are very useful for keeping employees on task. It's easy to use and tracks all usage Review collected by and hosted on G2.com.

What do you dislike?

the only thing I don't like is the way they track the Chrome browser where it shows an Activtrak extension and can be easily turned off by the user. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure that you try. Try it free. Change the appearance of menus Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has benefited a lot to our team in the terms of keeping track of employees , making the rules and regulations on the website. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Visibility to what users are doing and great KPI's Review collected by and hosted on G2.com.

What do you dislike?

Inability to import activtrak user logins and quirky way it separates users when you update to a newer version of Activtrak Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Activtrak is a great tool to monitor users Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Visibility of what remote workers are doing and providing a tool for managers to track productivity of users Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

This product is great for all of your remote,and inhouse workforce. You might think you have all the perfect employees, but Activ Track will give you piece of mind knowing exactly what they are spending all their time on. Review collected by and hosted on G2.com.

What do you dislike?

Downsides of using Activ Trak is might not like what you see, but at least you will have the information to make informed decisions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I know all of my employees are working at their max capacity. Review collected by and hosted on G2.com.

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AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Being able to create groups to track and giving the managers access to their groups only. Review collected by and hosted on G2.com.

What do you dislike?

I would like for the classifications for productivity to be applicable by group as well.

Perhaps certain application is considered productive to one group but unproductive to another. If there's a way to classify them by group that would be amazing! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to track each employees productivity and determine where they may need a bit more help. If we find that a certain employee tends to finish they're work faster and have more time on their hands than others than it's easy to determine that we can give them a slightly heavier workload. We can also track and see where employees may get distracted and use our ActivTrak insights for training purposes as well. Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like that it's so easy to install. All we needed was to upload the installer to intune and let it do the rest! Review collected by and hosted on G2.com.

What do you dislike?

I don't like that you can't target users specifically. There is an option to exclude users but I would prefer to put in the usernames I wanted included. That way I could just deploy to all machines but then have a list of users that were tracked instead of having to exclude most users. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's allowing us to maximize productivity time. Review collected by and hosted on G2.com.

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AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

My favorite feature on ActivTrak is the ability to see what employee's are doing in real time via Team Pulse. I also really appreciate the social media alarm screenshots. Review collected by and hosted on G2.com.

What do you dislike?

I do not like that there aren't any benchmark comparisons to see how your employees' stats stack up against others utilizing the software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We no longer have to wonder if everyone is being productive while working from home. ActivTrak allows us to trust but verify and gives us peace of mind. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Customer service and account management teams are the highlight of this software for me. The company seems to be very responsive to any of my needs or requests Review collected by and hosted on G2.com.

What do you dislike?

I dont think I have a dislike regarding ActivTrak Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take time to attend the free webinars. Loads of great ideas and suggestions come from them Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Management of teams who are becoming more remote, understanding usage trends in order to enhance other work areas within the company Review collected by and hosted on G2.com.

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ER
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Easy to use and deploy. The system provide good insight into activity. Review collected by and hosted on G2.com.

What do you dislike?

Not much to dislike. Seems to do the job well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Started using this for one or two people who worked remotely sometimes. Just so they know that we are monitoring activity and to ensure productivity. When Covid hit, we expanded the use for those who were working from home for similar reasons. Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It allows one to see in real time what staff members are doing. Review collected by and hosted on G2.com.

What do you dislike?

It's not user friendly, and its difficult to get person to person assistance. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have had to quickly start employees working remotely, this solved the problem of assuring work load compliance. Review collected by and hosted on G2.com.

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Co-Founder & Strategic Thinking
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I consider the problem that the tool solves to be of great value, but what surprises me is that it is very well designed that only the admin can uninstall it! Review collected by and hosted on G2.com.

What do you dislike?

It requires a great investment of time to configure the tool, and even if it is configured in great detail, the executive summary not yet resolved Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Currently, what I share with other colleagues in the industry is the insight we use the "Do you know if your team is really productive?" This follows since they do all day at work stations, and on the other hand it is important to identify individual talent either to boost and promote them or to sanction or give them a better direction. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Mainly the monitoring and control of information that each resource consumes from its workstation, with this I can see the value of work they provide within the schedule and especially monitor in detail as well as blocking of improper sites Review collected by and hosted on G2.com.

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System Administrator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.