# ActivTrak Reviews **Vendor:** Birch Grove Software, Inc. **Category:** [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software) **Average Rating:** 4.3/5.0 **Total Reviews:** 333 ## About ActivTrak ActivTrak provides the Work Intelligence organizations need to understand how work changes in the AI era. As the system of record for work, its award-winning platform captures behavioral data across people, tools and AI agents, and the workflows that connect them — enabling leaders to measure impact, optimize productivity and improve operational performance. The platform also powers research through the ActivTrak Productivity Lab. Built on a privacy-first data foundation, ActivTrak is trusted by more than 9,500 organizations worldwide and recognized by Deloitte’s Technology Fast 500, Inc. 5000, TrustRadius and G2 for delivering measurable ROI and stronger business outcomes. The company is backed by Elsewhere Partners, Sapphire Ventures and Francisco Partners. Learn more at www.activtrak.com. ## ActivTrak Pros & Cons **What users like:** - Users value the **ease of use** of ActivTrak, making team performance tracking and insights effortless and efficient. (55 reviews) - Users appreciate the **productivity improvement** features of ActivTrak, enabling efficient performance tracking and accountability. (31 reviews) - Users value the **real-time employee monitoring** of ActivTrak, providing up-to-date insights into staff productivity. (30 reviews) - Users appreciate the **clear visibility and reporting features** of ActivTrak, enhancing team productivity and coaching efficiency. (29 reviews) - Users appreciate the **helpful visibility** provided by ActivTrak, enabling efficient tracking of employee productivity and performance. (29 reviews) - Visibility (29 reviews) - Users value the **detailed insights** from ActivTrak, enhancing understanding of productivity and employee behavior. (28 reviews) - Users value the **customizable reporting features** of ActivTrak, providing insightful data tailored to their needs. (28 reviews) - Productivity (22 reviews) - Monitoring (21 reviews) **What users dislike:** - Users find ActivTrak's **complexity overwhelming** , requiring time to navigate detailed reports and categorize data effectively. (20 reviews) - Users are frustrated with the **insufficient detail** in data presentation, making it difficult to find essential insights. (16 reviews) - Users find the **limited features** of ActivTrak, like minimum license requirements, restricts its usability and trial options. (15 reviews) - Users find ActivTrak to be **not user-friendly** , encountering navigation difficulties and inadequate customer support during crucial times. (15 reviews) - Users find **difficult navigation** within ActivTrak, struggling to access detailed information due to a non-intuitive interface. (14 reviews) - Users find the **learning difficulty** significant, as advanced reporting and details can be overwhelming to master. (14 reviews) - Expensive (13 reviews) - Navigation Difficulty (13 reviews) - Missing Features (12 reviews) - Poor Customer Support (11 reviews) ## ActivTrak Reviews ### 1. Track everything **Rating:** 4.5/5.0 stars **Reviewed by:** Dante E. | IT Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about ActivTrak?** Tracking website usage and " on and off" the laptop time has been very beneficial to our org. Managers often question rather or not an employee is "online", this software helps with that better that looking though audit logs in Azure **What do you dislike about ActivTrak?** The way it allows you to use Entra groups is good but if you dont know what you are doing or if your structure is wrong it will pull in the wrong people or none at all. **What problems is ActivTrak solving and how is that benefiting you?** We are a remote company and with this comes the needs to track the activity of our end users. This helps us see what they are doing, when and for how long. This gives our managers a peace of mind knowing that their employees are working and not slacking off. **Official Response from Megan Moller:** > Hi Dante - Thanks for taking the time to share your feedback with us — and happy to hear you're having a great experience! I'll share your feedback with your account team and our product team as well. Thanks again, and have a great rest of your week! ~Megan ### 2. Great Remote Work Visibility and Accountability Without Micromanaging **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about ActivTrak?** What I like best about ActivTrak is the visibility we get when employees are working remotely, as on occasion they will need to do so and borrow a company laptop. It's easy to understand AND visualize how work is getting done without us having to constantly check-in, which may feel uncomfortable for our employees. We were not expecting so much utility out of something like this, so being able to see their productivity trends, time spent on tasks, application usage etc. was a wealth of information to have on hand. Being able to ensure accountability without micromanaging is really the best aspect of ActivTrak. Additionally, the UI is simple enough to learn and navigate which is always a plus. **What do you dislike about ActivTrak?** In our case, since it is mostly for occasional remote work situations, there's been a bit of a learning curve when figuring out how to best us all the features ActivTrak comes with. Some reports and data were a little tricky to interpret at first. **What problems is ActivTrak solving and how is that benefiting you?** It helps solve the lack of visibility that comes with remote work, especially when this work-setup is only temporary, and it saves me time and effort by giving quick insight into what is getting done, so that I don't have to follow-up constantly. ### 3. We can keep abreast of the productivity of our employees in real time... **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto d. | TI Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about ActivTrak?** ActivTrak has proven to be a highly reliable solution that fully meets our monitoring and productivity needs. It allows us to generate detailed productivity reports and effectively control which websites and applications employees can access. The software installs through an invisible agent on one or multiple workstations, enabling activity tracking without impacting user performance. It collects valuable data such as visited URLs, window titles, and screenshots, giving administrators clear visibility into how devices are being used. The screenshot feature allows administrators to see exactly what the user sees on their screen and can be triggered by alerts, keywords, or scheduled at specific intervals. Additionally, the ability to remotely shut down applications and receive notifications for flagged activity helps improve team productivity while ensuring data protection. Overall, ActivTrak has been a dependable tool that not only enhances employee productivity but also helps safeguard our data. **What do you dislike about ActivTrak?** As an area for improvement, the website blocking feature could be more flexible. It would be helpful to allow administrators to manually add and block specific websites directly, rather than only being able to select sites that have been previously visited. **Recommendations to others considering ActivTrak:** A reliable supervision tool even allows you to block certain websites to control our company better. You can view the remote desktop without being noticed. Take control over a workstation. Whole picture of software and hardware usage. The intensity of use and registry of states. ActivTrak is an employee monitoring and productivity measurement platform that enables companies to gain insight into and improve employee productivity. The solution allows users to block employees from accessing specific websites, create alarms to capture unauthorized activity, and monitor web and app usage and traffic to safeguard the organization. **What problems is ActivTrak solving and how is that benefiting you?** In my company, we work with a lot of vendors. And the screenshots have helped us to resolve misunderstandings with them. ActivTrak website blocking provides information on low productivity websites or distracting activities that should be blocked to specific users, groups, or all workstations at once. Alarms can be configured to trigger screenshots, pop-ups to device users, email notifications to account administrators, as well as the remote shutdown of open applications on devices. **Official Response from Paul Kos:** > Hi, Roberto! Thanks for taking the time to give us a feedback and writing a review. We appreciate it! ### 4. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly D H. | Capital Markets & Systems Strategy Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about ActivTrak?** Recent weather events gave us a great opportunity to demonstrate that our team can work remotely while staying fully productive and efficient. Operations continued without disruption, communication remained strong, and service levels were maintained. This showed that remote work is a reliable option when needed and that the team adapts well to changing conditions. **What do you dislike about ActivTrak?** Have seen improvment in living timing this has help us in real time **What problems is ActivTrak solving and how is that benefiting you?** ctivTrak has helped us address two key challenges: visibility into employee productivity and identifying areas for operational improvement. Before ActivTrak, it was difficult to get an accurate picture of how time was being used across teams. Now, we can see detailed activity patterns, which makes it easier to: Pinpoint workflow bottlenecks and process inefficiencies Identify training needs and skill gaps Ensure time is spent on high-priority tasks Balance workloads more effectively across the team The biggest benefit is that decisions are now based on real, data-driven insights rather than assumptions. This has improved productivity, promoted accountability, and helped us make targeted changes that have a measurable impact on performance. **Official Response from Vanessa Poulson:** > Hi Kelly! I'm so glad you're getting results from ActivTrak. Thanks so much for being a customer. -Vanessa ### 5. Auto-Renew Trap and Canned Responses **Rating:** 0.5/5.0 stars **Reviewed by:** Leo P. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about ActivTrak?** The ability to monitor users, Overall segmentation of individuals' time by a good summary report **What do you dislike about ActivTrak?** All they seem to care about is locking customers into auto renewal and charging for another full year, whether you are using the product or not. In my case, the business division using ActivTrak no longer existed, the service was no longer needed, and instead of working toward a reasonable resolution, they kept repeating the same contract language and avoided directly answering my questions. What frustrated me most was not just the invoice, it was the canned responses. I asked for the signed order form, the renewal details, and clear answers to specific billing questions. Instead, I got the same recycled explanation about notice periods. If you do business with ActivTrak, watch your renewal date very carefully, because once they renew you, do not expect much flexibility or a real conversation. My experience was that billing enforcement mattered a lot more than customer goodwill. **What problems is ActivTrak solving and how is that benefiting you?** Decent monitoring of time on work by individual **Official Response from Megan Moller:** > Hi Leo - Thanks for providing your feedback (though I hate seeing your experience wasn't a 5-star one!). I'm going to look into what happened and see how we can address this moving forward. I truly appreciate you take the time to share this with us. ~Megan ### 6. Great Visibility, Needs More Detailed Reports **Rating:** 4.5/5.0 stars **Reviewed by:** Trent C. | Head Of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about ActivTrak?** I like how ActivTrak gives visibility into different types of behaviors, allowing me to mentor those specific things. As a manager, I appreciate the weekly email that provides trends, helping me monitor my team's activity, especially looking for unexpected changes. When there is a drop in activity and I'm not aware of anyone being out, it prompts me to check further. Additionally, from what I've seen, the setup is pretty straightforward, and it seems fairly easy to integrate if updates are needed. **What do you dislike about ActivTrak?** I just don't log in to it enough. So maybe a little bit more detail in that weekly email would be helpful. **What problems is ActivTrak solving and how is that benefiting you?** ActivTrak gives me visibility into team activity trends and behaviors, helping me identify any unexpected changes and mentor specific aspects effectively. ### 7. Seamless User Monitoring and Productivity Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Ray B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about ActivTrak?** I like the snapshot view of activities in ActivTrak. It helps us understand what websites our team uses often and also tells us how much time our associates spend on each site. Tracking of productivity works well, allowing us to identify areas needing improvement and understand our technology use. The initial setup was very easy. **What do you dislike about ActivTrak?** ActivTrak adds a user each time our IT admin sets up a new computer for a new user. So in this scenario, the IT admin counts as an additional user when it isn't the case. **What problems is ActivTrak solving and how is that benefiting you?** I use ActivTrak to monitor user activities and productivity, helping us identify areas needing improvement and understand technology use. It provides valuable insights into how much time users spend on various sites, which aids in optimizing workflow. ### 8. Effortless Insights, Simple Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Meredith Z. | Marketing Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about ActivTrak?** I really like that ActivTrak's UI is really simple. It's easy to find what I want and it gives me the data I need. I appreciate that it runs in the background without having to turn anything on, and the setup is easy as well. I don't have to spend a lot of time in the platform, which is valuable to me because I can get what I want quickly and easily. **What do you dislike about ActivTrak?** Difficult to explain to users that we're not "stalking" or "micromanaging" them **What problems is ActivTrak solving and how is that benefiting you?** I use ActivTrak to see where my team is spending more or less time to optimize tool usage. It provides clear, transparent insights without needing to ask team members, offering more detailed insights than they can consciously provide. **Official Response from Megan Moller:** > Hi Meredith - Thanks for sharing your experience. I'd love to share a few resources with you if you haven't seen them: -How to Introduce ActivTrak to Your Organization: https://support.activtrak.com/hc/en-us/articles/360041642772-Introducing-ActivTrak-to-Your-Organization -Building Trust With Workforce Analytics: A Privacy-First Approach: https://www.activtrak.com/blog/building-trust-workforce-analytics-privacy-first/ -Creating a Culture Where Productivity Can Thrive: https://www.activtrak.com/blog/creating-a-culture-where-productivity-can-thrive/ Thanks again, Megan ### 9. Agency Owner **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about ActivTrak?** We love ActivTrak. We are able to see what our employees are doing, if they are going to any prohibited sites or are just sitting idle. So many wonderful options and the price is reasonable as well. Keep up the great work. **What do you dislike about ActivTrak?** We have not found anything we dislike. They are great about adding features and keeping relevant. **What problems is ActivTrak solving and how is that benefiting you?** It really solved our problems with Productivity and time theft. We thought this person was lying to us and as soon as we got ActivTrak it confirmed our suspisions right away and we were able to gather about a week of evidence and fire this person. Although we never want to see this happen we are really glad to have this software to make sure it will never happen again. We need active, productive, selling agents in our office, not time stealing, lazy people trying to milk the clock. **Official Response from Megan Moller:** > Hi Amanda, Thanks for taking the time to share your feedback with us — we really appreciate you taking the time to do so! Have a great rest of your week! ~Megan ### 10. Good System to have Basic Monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about ActivTrak?** even easier to use now and easier to navigate in the system **What do you dislike about ActivTrak?** does not always load correctly still and sometimes it takes a while to load **What problems is ActivTrak solving and how is that benefiting you?** We are able to make sure that employees work is evenly distributed and that people are actually working when they work from home. **Official Response from Vanessa Poulson:** > Hi there! Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. If you aren't on our customer research panel and would like to be, please let me know. It's a great way to give feedback on new capabilities and share more details on how you use the product so we can continue to improve it. Thank you again for taking the time! -Vanessa ### 11. Timely Productivity Insights, But Backend and Report Scheduling Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about ActivTrak?** Provides timely access to productivity numbers and gives information that allows you to be both proactive and reactive. **What do you dislike about ActivTrak?** The back end can be a bit confusing, particularly when needing to swap devices. You also cannot schedule all the reports for email delivery such as the working hours report. **What problems is ActivTrak solving and how is that benefiting you?** We have a heavy remote staff and it allows us to track productivity with those and our internal employees. **Official Response from Megan Moller:** > Hi there! Thanks so much for sharing your experience. I'd love our product team to hear more about what you're experiencing with reports and swapping devices. If you reach out to me at team@activtrak.com, I'd be happy to connect you. ~Megan ### 12. ActivTrak Review **Rating:** 3.0/5.0 stars **Reviewed by:** Andres D. | Ops manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about ActivTrak?** What I like most about ActivTrak is how it gives me clear visibility into how the team is spending their time without being intrusive. It helps me spot productivity patterns and potential bottlenecks quickly, so I can address issues before they impact the operation. Plus, the reports are easy to understand and share, which makes tracking performance and coaching team members much more efficient. **What do you dislike about ActivTrak?** What I don’t like much about ActivTrak is that sometimes it can feel a bit too detailed or overwhelming with all the data it collects. It can take time to sift through the reports to find what really matters. Also, some team members might feel a little uneasy knowing they’re being monitored, so it takes effort to balance using it for productivity without hurting trust. **What problems is ActivTrak solving and how is that benefiting you?** ActivTrak helps solve the challenge of understanding how agents are using their time and where productivity might be slipping. For me, it means I can quickly identify distractions or workflow issues that slow down the team. This lets me take action to improve efficiency and keep operations on track. It also provides solid data for coaching and performance reviews, making those conversations more objective and focused. Overall, it helps me manage the team better and ensure we’re meeting our goals consistently. **Official Response from Vanessa Poulson:** > Hi there! Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. I'm glad you've been able to get a lot out of the tool! We would love the ability to turn your experience into a 5-star one and talk through how to make the data easier to synthesize, so you can get even deeper insights. Email us at team@activtrak.com. Thank you again for taking the time! -Vanessa ### 13. High License Fee Increases, Burdensome Maintenance, Poor Customer Service & Cancellation Issues! **Rating:** 0.5/5.0 stars **Reviewed by:** Scott S. | Director of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about ActivTrak?** Ability to detect tracking avoidance cheating, and event screenshots. **What do you dislike about ActivTrak?** The rising licensing costs, along with the introduction of new features that are only available as paid add-ons rather than being included in existing plans, are frustrating. There is also an excessive amount of unnecessary data collected, seemingly just to create KPIs for 'performance' metrics, which feels like an attempt to justify pushing customers toward the higher priced plans and upgrades. The service demands constant, high-touch maintenance, often requiring dedicated staff just to keep things running. Additionally, the agent installations are generally unstable and frequently stop reporting. The cancellation process is particularly poor—clearly designed to be difficult, as you can't simply opt out of renewal or cancel through the same dashboard used for payments or upgrading your plan. While it's easy to increase your bill, reducing or canceling your service is made unnecessarily complicated. **What problems is ActivTrak solving and how is that benefiting you?** Monitoring of remote employees, particularly during Covid times. **Official Response from Megan Moller:** > Hi Scott - I appreciate you sharing your feedback - though I wish it were more positive! I've shared your review with our Customer Success leadership team and one of them will reach out to you this week to learn more. Thanks again (and if you need anything in the meantime, you can reach me at team@activtrak.com), Megan ### 14. ActivTrak Review for Law Office Use **Rating:** 4.5/5.0 stars **Reviewed by:** ROSARIO C. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about ActivTrak?** Non-invasive Monitoring – Designed to balance oversight with employee privacy. Improves Accountability – Helps identify idle time or misuse of work hours. Supports Productivity Coaching – Great for HR to guide time management improvements. Cloud-based & Easy to Deploy – No complex installation process. Detailed Reports – Useful for evaluations, compliance, and performance tracking **What do you dislike about ActivTrak?** May Raise Trust Concerns – Employees may perceive it as micromanagement if not rolled out with clear communication. Limited Context – The software shows activity, not the purpose behind it (e.g., reading a case file online vs. browsing news). Not Ideal for Output-Based Roles Alone – It focuses more on activity rather than deliverables. Learning Curve for Admins – Proper setup and report customization take time. **What problems is ActivTrak solving and how is that benefiting you?** User Activity Monitoring: Tracks time spent on websites and applications. Classifies activities as “productive” or “unproductive” based on custom parameters. Allows screenshots (optional and customizable to maintain privacy standards). **Official Response from Megan Moller:** > Hi Rosario - Thanks for taking the time to share your experience with ActivTrak - I really appreciate you take the time! Hope you have a great rest of your week! ~Megan ### 15. Good product with a valuable support service **Rating:** 4.0/5.0 stars **Reviewed by:** Pauls L. | Head of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about ActivTrak?** I don't have nothing to add on this, maybe little faster user interface response time **What do you dislike about ActivTrak?** I think, that everything is great. I would like to have little lower pricing for the licences, but that is not connected to the product functionality **What problems is ActivTrak solving and how is that benefiting you?** We can see what company employees do on the computers during the day. We can measure the effectiveness of employees and departments. Also, we can find some unhealthy behavior in some cases. **Official Response from Megan Moller:** > Hi Pauls! I appreciate you taking the time to update your review - please let me know if there's something we can do to turn your 4-star experience into a 5-star one! Thanks so much! ~Megan ### 16. Great Tracking System - Pioneering in this space! **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad H. | Digital Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about ActivTrak?** ActivTrak has been a game-changer for our team and we use it on daily bases. The level of comprehensive and detailed analytics is outstanding, giving us a clear picture of how work gets done. It's incredibly user-friendly and helps us identify bottlenecks and balance workloads without being invasive. The focus on employee well-being, like burnout detection, is a huge plus. Integration and setup was easy. Highly recommend it for any team, especially remote or hybrid! **What do you dislike about ActivTrak?** What I dislike about ActivTrak is its support system, which, for an enterprise-level product, is insufficient due to its reliance on live chat and a ticket-based system. This approach is inefficient and frustrating when dealing with complex, time-sensitive issues, as it lacks a dedicated customer support agent. **What problems is ActivTrak solving and how is that benefiting you?** ActivTrak helps me solve a lot of problems, but the most important one is understanding work overload and user utilization. It's not about spying on people; it's about getting a clear picture of how my team is working, especially since we're remote. Instead of just guessing, I can see exactly who is consistently putting in long hours, working late, or on weekends. ActivTrak gives me data on how many hours people are truly active and focused versus how much time is spent on non-work activities. This helps me spot potential burnout risks before they become a real problem. If I notice someone is constantly overutilized, I can step in and rebalance their workload. Or if I see someone who has a lot of idle time, it might be a chance to give them more responsibility or a new project. It helps me make sure everyone is working at a healthy, sustainable pace and that our team is as effective as it can be. Ultimately, it allows me to manage my team with data and empathy, ensuring we're all productive and engaged without sacrificing our well-being. **Official Response from Vanessa Poulson:** > Hi Muhammad! Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. We'd love the opportunity to turn your experience into a 5-star one. Please email us, team@activtrak. Thank you again for taking the time! -Vanessa ### 17. Passable but not great **Rating:** 2.0/5.0 stars **Reviewed by:** Ken L. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about ActivTrak?** You can silently track employees. They can't see the app on their computer and I can push the client out without them knowing. It's easy enough to deploy and set up on each person's device. **What do you dislike about ActivTrak?** My largest complaint is exporting. We pay for the extra package that lets us export, but it's not easy to do. For what we pay for it, it should be more user-friendly. I shouldn't have to export it from another google account into a 3rd party app. 2nd, it's hard to view activities for users. It's buried deep in the menu and is somewhat hard to follow. The exported CSV files are not easy to read. 3rd, support is poor. At best I get links to their support site. There is no line to call. 4th, for the above issues I feel that the product is overpriced. **What problems is ActivTrak solving and how is that benefiting you?** We monitor employees to see that they are being productive. **Official Response from Vanessa Poulson:** > Hi Ken, Thanks so much for your feedback. I'd love the opportunity to turn your experience into a 5-star one. Would you be open to giving specific feedback directly to our product team? If so, please email me (Vanessa) at team@activtrak.com. ### 18. Essential Program for Managing Remote Staff **Rating:** 5.0/5.0 stars **Reviewed by:** Michaela K. | Compliance Director, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about ActivTrak?** Working for a fully remote company and managing 9 direct reports, ActivTrak has made monitoring productivity in a central place a breeze. I am able to easily view employee working hours and time management in a way where I don't need to micromanage them directly. I utilize this program on a weekly basis. Also being able to download reports/data has been extremely helpful in reviewing and presenting data to our company board. This program has helped us retain good employees, as well as making necessary adjustments when employees are not meeting working hours expectations. I believe this program played a major part in our company remaining fully remote for the past 5 years. **What do you dislike about ActivTrak?** Sometimes reporting won't load correctly and I have to refresh a few times. There have been instances where productivity isn't being tracked when an employee is actively working. **What problems is ActivTrak solving and how is that benefiting you?** Monitoring work hours and productivity of employees. Also being able to monitor the time spent on each task an employee is responsible for. **Official Response from Vanessa Poulson:** > Hi Michaela! Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. If you aren't on our customer research panel and would like to be, please let me know. It's a great way to give feedback on new capabilities and share more details on how you use the product so we can continue to improve it. Thank you again for taking the time! -Vanessa ### 19. Director of Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffianey B. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2021 **What do you like best about ActivTrak?** being able to track the sites that our employees are accessing **What do you dislike about ActivTrak?** Just keeping track of assigned licenses **What problems is ActivTrak solving and how is that benefiting you?** It really helps me with remote staff who are clocked in and say they are working, i can confirm that they are being productive. This is a control that i have never had with staff before using this program. **Official Response from Megan Moller:** > Hi Tiffianey, Thanks so much for taking the time to update your review. I love that you're a long-time customer and choose to continue your journey with us! ~Megan ### 20. Great Software for Remote Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about ActivTrak?** They continue to add more features and make improvements **What do you dislike about ActivTrak?** Just continue making improvements and adding features. **What problems is ActivTrak solving and how is that benefiting you?** We have several remote employees and have found the need to monitor their activities due to paying them an hourly wage and discovering that some we NOT working on company business but rather doing personal activities and side work. **Official Response from Megan Moller:** > Hi Chris! Thanks so much for taking the time to share your experience with ActivTrak — and for rating us 5 stars! We're happy to see it's solving a challenge for you. Have a great week! ~Megan ### 21. ActivTrak! The modern way to take your company's pulse. **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos A. | Director of Information Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about ActivTrak?** The Team Pulse dashboard allows you to see, in real-time, productivity metrics for your staff members. It's constantly refreshing so you always have current data at your fingertips. **What do you dislike about ActivTrak?** There have been no negative aspects identified to date. The product has effectively resolved our productivity challenges. **What problems is ActivTrak solving and how is that benefiting you?** ActivTrak keeps our employees on task and productive. **Official Response from Megan Moller:** > Hi Carlos - Happy to hear ActivTrak has helped eliminate productivity issues! Feel free to come back and update your review as you work in the product more. Thanks again for sharing your feedback! ~Megan ### 22. Active track review **Rating:** 4.5/5.0 stars **Reviewed by:** Nataly B. | Finance manager, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about ActivTrak?** very detailed information presentation, possibility to track websites and applications **What do you dislike about ActivTrak?** from time to time is not working and not counting time. not working offline. **What problems is ActivTrak solving and how is that benefiting you?** we track time for remote working staff. **Official Response from Megan Moller:** > Hi Nataly - First, thank you for being an ActivTrak customer! I appreciate you taking the time to provide some feedback. I'd love the opportunity to turn your experience into a 5-star one. Would you be willing to share a little bit more about it not working and counting time? If you're willing, I'd love to connect you with your account team to look into this for you. Please send me an email at team@activtrak.com if you'd be willing to share a few more details. Have a great week! ~Megan ### 23. Powerful Insight into Workforce Productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Glen P. | Senior Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about ActivTrak?** Clean interface with easy-to-understand analytics Provides useful behavioral insights and activity breakdowns Helps managers identify bottlenecks or burnout risks Fairly easy setup and deployment Good alerting and categorization features **What do you dislike about ActivTrak?** Some advanced reporting requires time to configure Categorizing websites/apps correctly takes some manual effort Data granularity can feel overwhelming at times without training **What problems is ActivTrak solving and how is that benefiting you?** We've been using ActivTrak to gain better visibility into how time is spent across our teams, especially in a hybrid work environment. The platform is intuitive, and the dashboards make it easy to track productivity trends, spot inefficiencies, and support team coaching without being intrusive. ActivTrak is a solid choice for teams seeking to strike a balance between productivity tracking and employee well-being. It's helped us shift from a reactive to a more data-driven approach in how we support our staff. Worth exploring, especially for distributed teams. **Official Response from Megan Moller:** > Hi Glen - Thanks so much for taking the time to share your experience — and for being an ActivTrak customer! Please let me know if you'd like to give more specific feedback directly to our product team or if you'd like to participate in a Case Study with us (we'd love to share more of your success). If you're interested in any of that, please email me at team@activtrak.com. Thank you again! ~Megan ### 24. Complicated but effective **Rating:** 4.5/5.0 stars **Reviewed by:** Josh S. | IT Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about ActivTrak?** They have added some new AI features that are nice **What do you dislike about ActivTrak?** The agent installer is still pretty hit or miss, and the navigation to workstations or users still need improvement. **What problems is ActivTrak solving and how is that benefiting you?** If we ever need to track or monitor productivity, we can do so in numerous dashboards **Official Response from Megan Moller:** > Hi Josh - Thanks for taking the time to share your feedback. I've shared it with your account team who may have already reached out to you. We'd love to turn your experience into a 5-star one if possible (or at the very least dig into specifics with you and provide support where we can!). ~Megan ### 25. Increased my teams productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Myia G. | It Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about ActivTrak?** Productivity reports and the new suggested alarm templates for AI usage **What do you dislike about ActivTrak?** Still would like a quick add to block list from the activity feed. **What problems is ActivTrak solving and how is that benefiting you?** Data loss prevension. And keeping our WFH'rs on task. **Official Response from Megan Moller:** > Hi Myia - Thanks for sharing your experience and for giving us feedback. I'll share it with the product team as well! Have a great weekend! ~Megan ### 26. ActiveTrak from My Perspective **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about ActivTrak?** I get a lot of insight from different levels. I can see some high level macro information and some incredible details like screenshots and real snapshots in time. We tend to roll a large amount of the ActivTrak data up into a macro perspective for our own internal purposes but there is a plethora of details available inside the application. The product allowed our staff to function fully remote when needed then eventually into our current hybrid model and there is a consistent data and feedback loop on productivity heat maps for most used and least used applications as well. **What do you dislike about ActivTrak?** Perception and trust between staff and employer. I think management sees the value of the product but often times this can create a conflict with the staff. Secondly I think the load times on generating some reports through the application are lengthy which pulls me outside of the platform. **What problems is ActivTrak solving and how is that benefiting you?** High level - full work days when not in office. Micro level - when an issue arises I can go back and get an independent unbiased information about an interaction or process **Official Response from Megan Moller:** > Hi there! I'm so glad you're getting the visibility you need. If you need any support to address employee perception or would like to give more detailed on what you're experiencing with the reports, I'd be happy to connect you with the right resource. Just email me at team@activtrak.com - happy to help! Thanks so much for being an ActivTrak customer, ~Megan ### 27. One of many management tools to help you **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about ActivTrak?** I love the fact that I can see what my remote associates are doing during the day. Sales management is tough enough in person, but the ability to see if they are doing the job or not is a big benefit. This is just one of the many tools I look at to determine their productivity, and it should not be the only one you use to help you manage. However, it is a great asset especially when someone is not performing to get some possible insights as to why. **What do you dislike about ActivTrak?** It does feel a little big brotherish to check what they are doing, but like I said, it is only one tool that I use, and it compliments other tools. **What problems is ActivTrak solving and how is that benefiting you?** When you share an office with your direct reports, you can get a sense of what they are doing on a daily basis. You will know who is connecting with clients based on what you hear on the phone and see in the sales metrics. When they work remote it is harder to tell where their focus is at. If you have people struggling this is one way to see what they are filling their time with. **Official Response from Megan Moller:** > Hi there! Thanks so much for being an ActivTrak customer and for sharing your experience! Sales management IS tough and I love that you're using ActivTrak along with other ways to get the complete picture for your team's productivity. Hope you have a great rest of your week! ~Megan ### 28. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan G. | CCO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about ActivTrak?** It's an easy to set up system out of the box - you can deploy to the users or install individually on machines. There's a nice UX that's easy for managers to interact and understand, but also very granular event log data available. Having tested it on my own workstation for ~six months, it presents a pretty accurate reality of at least the time spent there and excludes times I am in in-person meetings. **What do you dislike about ActivTrak?** Our past vendor had a productivity score and that was at times useful at a glance. Arguably in the context of using other KPI's to measure productivity and this as a function of when the user is at their desk engaging with approved appications, its probably unneccessary and a little more prone to manipulation by an employee. **What problems is ActivTrak solving and how is that benefiting you?** We don't use this as a way to understand or measure productivity - we have output metrics for that. But for cases when there are productivity issues, it's useful data and useful to compare against other counterparts within a department. In the world of remote working, have those baselines and the data, there's less guesswork in what an employee is doing with their time when issues are raised. **Official Response from Megan Moller:** > Hi Ryan - Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. If you aren't on our customer research panel and would like to be, please let me know. It's a great way to give feedback on new capabilities and share more details on how you use the product so we can continue to improve it. Thank you again for taking the time! ~Megan ### 29. Good Productivity Insights, But Terrible Billing Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about ActivTrak?** ActivTrak gives us clear visibility into productivity trends, employee focus time, and where work hours are actually going. It helps us make data-driven decisions around resource allocation and process improvement. The insights are actionable, and the platform is fairly easy to navigate once you're familiar with it. **What do you dislike about ActivTrak?** The billing and subscription management is a disaster. You can’t update payment methods or subscription info on your own, you have to go through a rep. But reps aren’t listed anywhere, aren’t easy to contact, and you end up having to go through customer support just to get the name of your rep so you can ask for basic account changes. It creates a slow, frustrating chain of communication. Worse, this leads to sensitive payment info being passed around through multiple people, which feels incredibly insecure and unnecessary. For a company focused on monitoring and control, ActivTrak offers zero of it when it comes to your own billing. **What problems is ActivTrak solving and how is that benefiting you?** We use ActivTrak in the most basic way: to track hours worked, monitor productivity trends, and ensure company devices aren’t being used extensively for personal activity during work hours. It gives us a high-level view of how time is spent and helps with accountability, especially for our teams. It's not solving any deeply strategic problems for us, but it does provide a layer of operational visibility that we didn’t have before. **Official Response from Vanessa Poulson:** > Hi there! Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. We would love the ability to turn your experience into a 5-star one. Email us at team@activtrak.com. Thank you again for taking the time! -Vanessa ### 30. Great Tracking, but a Cluttered UI Makes It Hard to Understand **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about ActivTrak?** Tracking ability for clients, helps us make sure everyone is on track **What do you dislike about ActivTrak?** UI is cluttered, it's not easy to understand what's going on **What problems is ActivTrak solving and how is that benefiting you?** helps us make sure everyone is on track **Official Response from Megan Moller:** > Hi there! Thanks for sharing your feedback. If you'd like to be a part of our feedback panel (on UI, new features, etc.), I'd love to have you participate. It's a great way to help shape what we build. If you're interested, please email me at team@activtrak.com and I can share where you can join. Thanks again for taking the time, Megan ### 31. ActivTrak is Great for User Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about ActivTrak?** The layout of the website is easy to navigate and it has a simple way to implement licenses to users. The customer support is always helpful and we usually hear back very soon after a ticket is submitted. **What do you dislike about ActivTrak?** It is difficult to interpret all of the various reports that are available. It would be nice to have an AI summary or some sort of summary to give to the leadership team so we could spend less time investigating. **What problems is ActivTrak solving and how is that benefiting you?** If there are employees who are under performing we are able to see how they are spending their time on the computer. It also gives transparency into working habits and how employees could spend their time. **Official Response from Vanessa Poulson:** > Hi there! Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. If you aren't on our customer research panel and would like to be, please let me know. It's a great way to give feedback on new capabilities and share more details on how you use the product so we can continue to improve it. Thank you again for taking the time! -Vanessa ### 32. Great tool to monitor Productivity. **Rating:** 5.0/5.0 stars **Reviewed by:** James M. | IT Director, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about ActivTrak?** There are several items i like: I like the ease of deployment. I like the silent install. I like the light weight application. I like the tamper proof aspect. **What do you dislike about ActivTrak?** The only thing i disliked, and it was marginal. Was the removal, it can be a bit tricky. **What problems is ActivTrak solving and how is that benefiting you?** With the modern remote work force it can be difficult to get a clearer picture of their productivity. **Official Response from Vanessa Poulson:** > Hi James! Thanks so much for being a customer, we really appreciate it! -Vanessa ### 33. Valuable tool for managing remote teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about ActivTrak?** I feel since our company started using ActivTrak it has been a very valuable tool to help manage a remote workforce. It helps ensure our associates are present and logged in, and are working on the types of things we expect them to be working on, and not wasting time on unproductive tasks. **What do you dislike about ActivTrak?** It can be a bit difficult to drill down to the data you want at times and the system can be very slow at times. **What problems is ActivTrak solving and how is that benefiting you?** Making sure our remote teams are showing up, and working on productive tasks. I love that we can identify Productive vs. Non-Productive applications as it gives me a quick insight as to who is doing what they're supposed to and who's not, without the need for a whole lot of research and micro-managing on my part. **Official Response from Megan Moller:** > Thank you for sharing your feedback — and for being an ActivTrak customer! If you'd ever like to be on our customer research panel to share feedback (e.g. how you drill down to data in the product, new capabilities, etc.) please let me know! ~Megan ### 34. Good for catching non-productive employees **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about ActivTrak?** ActivTrak is very detailed, showing me down to the second how long a staff was looking at a webpage or application. **What do you dislike about ActivTrak?** All of the tiers seem unnecessary. I feel like we paid a significant chunk of change for the basic package but are extremely limited on the available reports and detailed information like specific webpages are only available through upgrading. It's frustrating that we were able to see more information in the trial then we can now. **What problems is ActivTrak solving and how is that benefiting you?** We have uncovered staff working too many hours and also staff visiting websites that are not work related. **Official Response from Vanessa Poulson:** > Hi there! Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. We'd love the opportunity to turn your experience into a 5-star one. Please email us, team@activtrak. Thank you again for taking the time! -Vanessa ### 35. Simple and Easy! **Rating:** 4.0/5.0 stars **Reviewed by:** Kristin G. | Lead Clinical Research Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about ActivTrak?** I like how simplified the dashboard is. It's clean and easy for your eye to quickly search and understand the data. I think it's very user friendly and takes no time at all to adapt to it's features and functions. **What do you dislike about ActivTrak?** I would like to see more customization between hybrid employees. **What problems is ActivTrak solving and how is that benefiting you?** I don't have any problems at this time. **Official Response from Vanessa Poulson:** > Hi Kristin! Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. -Vanessa ### 36. ActivTrak is a great way to track productivity especially in remote working conditions. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about ActivTrak?** I like that I am able to get minute by minute information which helps me to understand what my remote team is working on. The website/app they are on from minute to minute. **What do you dislike about ActivTrak?** It would be great to be able to set up alerts that would come to you via email if it meats the criteria the manager sets. **What problems is ActivTrak solving and how is that benefiting you?** It gives the ability to ensure remote employees are working their scheduled hours and also to know what sites they are in to ensure they are working their scheduled time as expected. **Official Response from Vanessa Poulson:** > Hi there! Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. If you aren't on our customer research panel and would like to be, please let me know. It's a great way to give feedback on new capabilities and share more details on how you use the product so we can continue to improve it. Thank you again for taking the time! -Vanessa ### 37. Robust system continuously updated **Rating:** 4.0/5.0 stars **Reviewed by:** Christine C. | Reservations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about ActivTrak?** There are a lot of different ways to obtain information about your team's usage **What do you dislike about ActivTrak?** I'd love to see screenshots incorporated into the activity monitoring **What problems is ActivTrak solving and how is that benefiting you?** ActivTrak allows me to monitor when my staff is working which can be difficult with a remote workforce **Official Response from Vanessa Poulson:** > Hi there! Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. -Vanessa ### 38. Does the trick, but is convoluted **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about ActivTrak?** I imagine the depth is there for folks that want it. We use it for website tracking for the most part. I do enjoy that the company seems engaged with their admin users. **What do you dislike about ActivTrak?** It loads incredibly slow. It's like using a filter on a website with 10 million items, every single click causes the page to load, and it takes a lifetime to get what you need. Ultimately, it's just too much to setup. I think the program is effective, but you'd likely need serious commitment to dial in all the monitoring features. This may not be something they can help but for example, I was spending a couple hours a day simply classifying websites that my users had visited. It would be great to have a way to classify those more quickly. To summarize: It's slow, and while it gives you data, it's not in an easy to read format. **What problems is ActivTrak solving and how is that benefiting you?** we've been able to term a few folks that were browsing the web during work hours. **Official Response from Megan Moller:** > Hi there - I'd love to turn your experience into a 5-star one. Would you be willing to chat directly with us about specific items? I see your comment around classification and I could have the team follow up with you on that. Please email me at team@activtrak.com if you'd like to take me up on this offer. Thanks for taking the time to share your feedback — we really appreciate it! ~Megan ### 39. ActivTrak has helped our company track productivity at levels never considered previously **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about ActivTrak?** ActivTrak significantly improves our ability to track productivity and monitor other activity as needed **What do you dislike about ActivTrak?** The process of categorizing what is and is not productive, is sometimes challenging. Activity such as idle time on Outlook can appear to be productive when it's not. **What problems is ActivTrak solving and how is that benefiting you?** ActivTrak has removed the guess work from whether or not a staff member is being productive. The reporting, combined with direct screenshots, removes all gray areas. **Official Response from Vanessa Poulson:** > Hi there! Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. -Vanessa ### 40. HAVE NO IDEA HOW IT WORKS OR HOW TO TRACK EMPLOYEES **Rating:** 0.5/5.0 stars **Reviewed by:** Mandy S. | CONTROLLER, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about ActivTrak?** THE FACT THAT IT WILL TRACK EMPLOYEES. JUST DON'T SEE RESULTS YET. **What do you dislike about ActivTrak?** NOT USER FRIENDLY, REPORTS ARE HARD TO PRODUCE. TRACKING TEAM IS DIFFICULT **What problems is ActivTrak solving and how is that benefiting you?** CURRENLY NOT SOLVING ANYTHING **Official Response from Vanessa Poulson:** > Hi Mandy, Thanks so much for your feedback. Would you be open to giving specific feedback directly to our team? If so, please email me (Vanessa) at team@activtrak.com. We'd love to help you get the most from ActivTrak. ### 41. A Powerful and Interactive Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about ActivTrak?** The best features I use are the flexibility to mark visited websites/applications and productive/unproductive and independently classify them against different practices within the organization **What do you dislike about ActivTrak?** An area of improvement would be the ability to view weekly activity that would include the current day. **What problems is ActivTrak solving and how is that benefiting you?** It’s allowing the practice leads in our organization to review productivity based on individual groups and practices. **Official Response from Megan Moller:** > Hi there! I'd love to dig into what you shared as something you dislike. Many reports default to the week prior, but you can adjust the filter to "Include Today" in many of them. If you would like to dig more into this or give our product team some direct feedback, I'd be happy to hear it or connect you! Email me at team@activtrak.com if you're interested. Thanks for being a customer and for sharing your experience! ~Megan ### 42. ActivTrak for the win **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about ActivTrak?** ActivTrack fils the exact need that my client had to manage their employees and monitor productivity. **What do you dislike about ActivTrak?** The install/uninstall process is sometimes troublesome on the command line **What problems is ActivTrak solving and how is that benefiting you?** ActivTrak solves the issue of user productivity allowing the company better insights into increasing workflows and ensuring company business objectives are being met. **Official Response from Vanessa Poulson:** > Hi there! I'm so glad you're getting results from ActivTrak. If you need any support with the install/uninstall process, I'd be happy to connect you with the right resource. Just email me at team@activtrak.com - happy to help! Thanks so much for being an ActivTrak customer, -Vanessa ### 43. Jacked up fees without clear notice. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about ActivTrak?** It has a lot of features but at this point it's excessive and overwhelming. **What do you dislike about ActivTrak?** Terrible customer service, deceptive business practices, and now the price is way higher than any of the competitors, but they don't inform you of your upcoming renewal amount anymore so you won't have time to cancel before renewal. **What problems is ActivTrak solving and how is that benefiting you?** Remote staff productivity and overall company workload. **Official Response from Vanessa Poulson:** > Hi there, Thanks for taking the time to share your experience. I'd love the opportunity for the team to turn your experience into a 5-star one. Would you be open to talking to someone on our product or customer experience teams? If so, please email me at team@activtrak.com and I'd love to connect you. Thanks again for your time, and I look forward to hearing from you! -Vanessa ### 44. Easy to Use and Insightful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about ActivTrak?** It was very easy to use from day one after assigned by credentials. **What do you dislike about ActivTrak?** There really was not anything that I disliked about the system. **What problems is ActivTrak solving and how is that benefiting you?** We were concerned about remote employee productivity and ActivTrak helped us gain insight into what work was really being done **Official Response from Vanessa Poulson:** > Hi there! Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. -Vanessa ### 45. keeping track of the computers I have to monitor **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about ActivTrak?** It gives me detail information of each computer use to keep tract. I usually check monitors of the residents, who are using what, so that they are tracked and give proper discipline as needed. **What do you dislike about ActivTrak?** I don't have anything but the link of the screen may be able to get in so that I don't have to go back and check website they used. **What problems is ActivTrak solving and how is that benefiting you?** Monitoring residents use of the computer and its specifics. **Official Response from Vanessa Poulson:** > Hi there! Thanks so much for being an ActivTrak customer! -Vanessa ### 46. Struggle To Find Any Value with the Software **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about ActivTrak?** Collects a lot of data. Teetering on the side of too much. **What do you dislike about ActivTrak?** As an IT admin, I've ran into countless issues with ActivTrak. Installing can be inconsistent. There are times when I've verified that the software was installed yet they were not showing up in the admin panel. Incredibly confusing UI for both the IT admins and managers in charge of tracking their employees. Also, we've ran into an interesting issue where PCs would be thrown into the "Do Not Track" list when no one from my team did. When they're on that list, all previous data is deleted and cannot be recovered which is frustrating when we need to see that rep's tracking history. Also removing them from that list doesn't recover them most of the time and they completely disappear from the admin panel despite having the software installed on their PCs. Overall, I'd recommend either trusting your employees more, implementing incentives to drive out undesired behavior, or shopping around for a different tracking software. **What problems is ActivTrak solving and how is that benefiting you?** Performance reports but not very good at it. **Official Response from Megan Moller:** > Hi there - Thanks for taking the time to share your experience. I'd love the opportunity for the team to turn your experience into a 5-star one. Would you be open to talking to someone on our product or customer experience teams? If so, please email me at team@activtrak.com and I'd love to connect you. Thanks again for your time, and I look forward to hearing from you! ~Megan ### 47. Love activtrak and the view screen feature **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about ActivTrak?** I like that can i view someone's screen while they are working **What do you dislike about ActivTrak?** The add ons are annoying. I have to constantly purchase additional things to access the reports etc. **What problems is ActivTrak solving and how is that benefiting you?** Not working full 8 hours **Official Response from Vanessa Poulson:** > Hi there! Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. If you aren't on our customer research panel and would like to be, please let me know. It's a great way to give feedback on new capabilities and share more details on how you use the product so we can continue to improve it. Thank you again for taking the time! -Vanessa ### 48. Good product to identify areas of opportunity **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about ActivTrak?** Detailed data helps see where gaps in productivity are. **What do you dislike about ActivTrak?** Not as intuitive as I believe it could be. Quick learning guides on each page could help vs an FAQ **What problems is ActivTrak solving and how is that benefiting you?** Not currently solving problems **Official Response from Vanessa Poulson:** > Hi there - I'd love to turn your experience into a 5-star one. Would you be willing to chat directly with us about specific items? Please email me at team@activtrak.com if you'd like to take me up on this offer. Thanks for taking the time to share your feedback — we really appreciate it! -Vanessa ### 49. I am to actively review my team's productivity in real time. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2025 **What do you like best about ActivTrak?** I love that I can see active vs passive time as well as the Activity Log for any questions I may have surrounding an employee's activity. **What do you dislike about ActivTrak?** Honestly, not much. The product is very user friendly. **What problems is ActivTrak solving and how is that benefiting you?** I am able to see in real time an employee's productivity as well as activity. I have been able to see employee's that are just "clicking around" and not actually working. **Official Response from Vanessa Poulson:** > Hi there! Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. -Vanessa ### 50. Great for company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about ActivTrak?** It gives us clear, actionable insights into productivity without feeling intrusive **What do you dislike about ActivTrak?** I had to pick one area for improvement, it would be making the reporting a bit more flexible so we can tailor it more easily to our needs **What problems is ActivTrak solving and how is that benefiting you?** It helps us identify productivity trends, spot potential bottlenecks, and ensure our teams are focused on the right priorities. **Official Response from Megan Moller:** > Hi there! Thanks so much for taking the time to share your experience with ActivTrak. If you'd like to share a bit more with me or the product team about your feedback on reporting, we'd love to hear it. There may be some options you can use right now or we could help you get to what information you need (I just need more info!). If so, please reach out to me at team@activtrak.com and I'd love to help. Thanks for being an ActivTrak customer, ~Megan ## ActivTrak Discussions - [how make active track powerfull](https://www.g2.com/discussions/15964-how-make-active-track-powerfull) - 2 comments, 1 upvote - [How to get more out of the tool?](https://www.g2.com/discussions/15642-how-to-get-more-out-of-the-tool) - 1 comment, 1 upvote - [How can I limit which data are visible to other managers?](https://www.g2.com/discussions/data-visibility) - 1 comment, 1 upvote - [Can I block a website?](https://www.g2.com/discussions/blocking) - 1 comment, 1 upvote - [Do I have to be logged in to monitor?](https://www.g2.com/discussions/monitoring) - 1 comment, 1 upvote - [View ActivTrak pricing details and edition comparison](https://www.g2.com/products/activtrak/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+01%3A34%3A15+-0500&secure%5Bsession_id%5D=e50f44a1-8836-487a-81c3-cbc35ab2a28a&secure%5Btoken%5D=325c2ee2741dee7d9150254b22d593228a142290a4628af3341d67303f0d8502&format=llm_user) ## ActivTrak Integrations - [ADP Global Payroll](https://www.g2.com/products/adp-global-payroll/reviews) - [API](https://www.g2.com/products/api/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Domo](https://www.g2.com/products/domo/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Lattice](https://www.g2.com/products/lattice-lattice/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [Qualtrics Employee Experience](https://www.g2.com/products/qualtrics-employee-experience/reviews) - [Salesforce CRM Dashboards](https://www.g2.com/products/salesforce-crm-dashboards/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## ActivTrak Features **Automation** - Process Automation **Platform Basics** - Interoperability - Performance - Self-service - Automation **Platform Basics** - Reporting - Dashboard - Performance **Performance reviews** - 360 Reviews **Reports** - Customizability - Graphs and Charts - Dashboards **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - User and Entity Behavior Analytics (UEBA)** - Autonomous Task Execution - Multi-step Planning - Proactive Assistance - Decision Making **Monitoring** - Interactions - Web & Application Usage - Screenshots - Web Blocking **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Data** - Dashboard - Alerts and Notifications - Analytics **Analysis** - Continuous Analysis - Behavioral Analysis - Data Context - Activity Logging **Platform Content** - Automation - File Sharing - Content Library **Goals** - Goal-Setting - Company Goals And OKRs **Cleaning** - Filtering - Transformation **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Activity Monitoring - Employee Monitoring** - Email Activity Tracking - Social Media Activity Tracking - Live Chat **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Functionality** - Dashboard - Talent Management - Diversity - Add-on - Assessments **Detection** - Anomaly Detection - Incident Alerts - Activity Monitoring **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Feedback** - 1-On-1 Meetings **Generative AI** - AI Text-to-Image - AI Text Generation - AI Image-to-Text **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Feedback** - Archives **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Data** - Dashboards And Reports - Historical Data **Platform** - Customization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Productivity Analytics - Employee Monitoring** - Project - Hours - Intelligence - Burnout Indicators **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **Agentic AI - Talent Intelligence** - Multi-step Planning - Adaptive Learning - Natural Language Interaction - Decision Making **Mobile Time Tracking** - Time Tracking **Administration** - Business Tool Integration - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Performance and Reliability - Mobile User Support - Offline **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top ActivTrak Alternatives - [Hubstaff](https://www.g2.com/products/hubstaff/reviews) - 4.4/5.0 (2,230 reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - 4.1/5.0 (1,471 reviews) - [Time Doctor](https://www.g2.com/products/time-doctor/reviews) - 4.4/5.0 (475 reviews)