--- title: Activechat.ai Reviews meta_title: 'Activechat.ai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how Activechat.ai works for a business like yours. aggregate_rating: rating_value: 3.5 review_count: 12 scale: '5' date_modified: '2026-08-07' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Activechat.ai Reviews **Vendor:** Activechat.ai **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 3.5/5.0 **Total Reviews:** 12 ## About Activechat.ai Activechat is a complete 360° customer service & contact center automation tool that instantly transforms specific business knowledge into automated and semi-automated conversations. The platform combines AI-assisted live chat, multiple voice and messaging channels, smart natural language virtual assistants, and a set of conversational AI tools like sentiment detection or data clustering. Building self-service chatbots and virtual assistants has never been easier. Instead of programming & scripting scenarios manually, just upload your business knowledge (F.A.Q.s, websites, PDF documents, internal knowledge bases, etc), and we do all the hard work for you, instantly providing you with a smart AI-powered assistant that can answer questions based on this data with 95% accuracy. This virtual employee can then be connected to the customer self-service portal, or team with your human support agents to improve their performance. ## Activechat.ai Pros & Cons **What users like:** - Users express frustration due to **lack of customer support** , which hindered their ability to use Activechat.ai effectively. (1 reviews) **What users dislike:** - Users face significant **communication issues** with ActiveChat, leading to frustration and loss of trust in the product. (1 reviews) - Users report severe **inaccuracy issues** with account access and unresponsive support, leading to mistrust in ActiveChat. (1 reviews) - Users express frustration over **poor customer support** from ActiveChat, citing unresponsive communications and unresolved access issues. (1 reviews) ## Activechat.ai Reviews ### 1. Bought lifetime deal on AppSumo - no access and no response from ActiveChat or AppSumo **Rating:** 0.0/5.0 stars **Reviewed by:** Angela G. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Activechat.ai?** I was hopeful this was going to be a useful tool for managing chat requests on website. Never was able to use it and no support provided. **What do you dislike about Activechat.ai?** I bought a lifetime deal on AppSumo in 2019 - five licenses. In January 2025, I tried to access my account and get everything set up and was unable to access my account or reach the login URL. I reached out the email address on the ActiveChat website footer (I have a screenshot - not sure if I can post email here) and received an auto-response that message failed to send because the account "does not exist." I then reached out to AppSumo support and received a message back that they would assist, including the line, "VIP AppSumo Plus member, we are moving your request to the front of the line!" I was soon going back and forth with AppSumo over January and February 2025, where AppSumo support said they would also reach out to ActiveChat directly and they would help me get this resolved. Several ActiveChat email addresses were also added to the AppSumo support chain. In February 2025 all communication stopped. I never once received a response from ActiveChat and AppSumo stopped responding to me in February, even though I have reached out a couple more times for a status update -- most recently 14 April 2025. I have now cancelled my AppSumo Plus plan and would not use ActiveChat product at all after this experience, as I do not trust it at all. **What problems is Activechat.ai solving and how is that benefiting you?** Never was able to get it set up, so it caused problems and stress. Nothing beneficial. ## Activechat.ai Discussions - [What is Activechat.ai Visual Chatbot Builder used for?](https://www.g2.com/discussions/what-is-activechat-ai-visual-chatbot-builder-used-for) - [View Activechat.ai pricing details and edition comparison](https://www.g2.com/products/activechat-ai/reviews?filters%5Bsentiment_snippet%5D=2068121&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+16%3A50%3A56+-0500&secure%5Bsession_id%5D=01539908-a7d4-4be8-bcae-6d996a098461&secure%5Btoken%5D=ee42a9f4dbaceadbed142044b9792dba03c2584f5844188cf74a7579530ab181&format=llm_user) ## Activechat.ai Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation ## Top Activechat.ai Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [Customers.ai](https://www.g2.com/products/customers-ai/reviews) - 4.8/5.0 (417 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews)