We use AC to manage our customers and leads everyday.The plaform is interesting and is easy to use. The automation and flexibility of the tool is interesting for us as a startup since ourcustomerprocess are not yes stabilized. With the platform we can easily change our process and integrate tnew features to imrpove our customer experience. Review collected by and hosted on G2.com.

The support is unprofessional and very slow. Despite the fact that we paid our subscription our platform was blocked and our sales were blocked. We lost also many leads, due to a mistake from one colleague and it was impossible to receover data or reset our platform to its status a few days before the issue. so we cannot rely on the plaftorm to manage critical activities.

The processing of data to maket report is complex and not easy to use, we have to export all data and process it with an external tool to make report Review collected by and hosted on G2.com.

not a lot unfortunately - its not been a good experience for us Review collected by and hosted on G2.com.

deliverability of emails

customer service agents - rude and non responsive

the platform is not easy to work out how to use

expensive for what it is

reporting systems a total disaster... Review collected by and hosted on G2.com.

The ability to share links and code for templates and campaign setups Review collected by and hosted on G2.com.

Without the codes and sharing template links that someone else has already created in a space/industry, it is not intuitive. Navigating the software is also not intuitive as I have to often click into multiple sub nav menu options to remember where to "find" what I'm looking for. I wish that you all sent or allowed SMS reminders for payments due as I was caught by surprise on my renewal payment and it was significantly higher than expected. Customer service did not help and instead just stated policy. I also was having issues logging in to my account where the bill was charged and kept being told to login to another account that appears to be a free version. Still have not rectified it. VERY FRUSTRATING and I'm still stuck. Review collected by and hosted on G2.com.

ActiveCampaign is easy to use, the reporting features are good. Our needs are simple, so we don't get into the drip campaigns, empty cart automations, etc. Review collected by and hosted on G2.com.

ActiveCampaign does not have enough customer service people. Don't get me wrong, the people are nice--when you finally get them. Whether you call, email, or chat online, service is sloooooooooooooooooooooooow. Unbelievably slow. I have been 35th in the queue and waited for hours, only to have the rep tell me they need to check into it--then I wait a couple of days for a response. GET MORE CSRs!

Another issue, if you accidentally go over your max emails, they shut down your account and you have to wait at least 2 or 3 days for them to fix it. No automatic cutoff when you're uploading and hit your max, no warning, no chance to remove some emails--you're just LOCKED OUT until you FINALLY reach someone to let you back in. SERIOUSLY?! Review collected by and hosted on G2.com.

The Active Campaign product provides an adequate solution for our nonprofit organization's needs. We created effective automation, synced with our sales platform funnels, and built attractive emails for constituent engagement. Review collected by and hosted on G2.com.

Customer Service has gone MIA. Being a nonprofit organization, our end-of-year is extremely important for updates, fundraising, and vision casting. Unfortunately, we surpassed our contact quota and lost all campaign functionality. I reached out to support via chat to upgrade our account and was bounced to email after a pause in the chat. The email follow-up is abysmal! One email took 6 days to be replied to. I then called the support number listed on their website. No one answers. I've now left 3 messages and have not received a return call.

It has been 3-4 weeks since our account lost all email functionality and 2 weeks since I started communicating with a support specialist. No resolution has been provided. Mind you, I just need to upgrade the contact limit and have asked basic questions about the upgrade over email with no reply or delayed reply.

I attempted the chat again today but was bounced to an email when I had to step away for a meeting - even though I informed them of the meeting at the beginning of the chat session. When I attempted to pick up the chat, I communicated with another associate for a period of time only to be told that I would have to continue via email with the original support person. And thus we begin the vicious email cycle again...

Being a nonprofit organization, we use Active Campaign to funnel interested parties through our organization's training/programming and to correspond with donors and constituents. The lack of replies and solutions by Active Campaign is impacting our programming and our ability to raise funds at one of the most important times of the year (Giving Tuesday, Year-End Giving)

Having paid for the year in advance, I would argue Active Campaign removing all email functionality (even to the quota number we've paid for) and then failing to reply and provide an upgrade solution is theft. Review collected by and hosted on G2.com.

I am not happy with the program and looking for an alternative. Review collected by and hosted on G2.com.

I don't like that the payment is only yearly. I would recommend to offer also a monthy payment. Review collected by and hosted on G2.com.

Honestly, after 1 year of using it, I can't say there's anything I like about this platform. I don't recommend it for its interface, usability, features, or price. Review collected by and hosted on G2.com.

It is unreliable in terms of performance, the email templates always have issues, and it does not have a secure auto-save feature. Its interface is not very user-friendly. It seems outdated to me compared to other brands competing in this field. Review collected by and hosted on G2.com.

We started to use it for Marketing automations; it's definitely not the right tool for Sales. Review collected by and hosted on G2.com.

Doesn't provide accurate data for reports.

No flexiblity for customisation according to our needs - it's either "not possible" or "you need to upgrade" (though we're a paying user). E.g. default fields and fields names, tracking / reporting...

Sales waste a lot of time using AC instead of saving time.

The addon on Chrome is buggy.

No tech support. Review collected by and hosted on G2.com.

Insights on how campaigns performed, my customers love the info i provide Review collected by and hosted on G2.com.

limits on test emails, sometimes i have to send emails to more than 5 users and have to wait to send more tests. Review collected by and hosted on G2.com.

The possibilities. It has the capability to do a lot. Review collected by and hosted on G2.com.

The support is awful. Especially for what their customer base is. They charge more than most, and their cuswtomer service won't get on a phone call with you to troubleshoot an issue. AI could do the job of their weak text and email support.

Additionally, I've been waiting for them to improve their email composition platform for a long time, and it is STILL glitchy. Review collected by and hosted on G2.com.